Unbelievably bad service! Never again a Samsung TV...

Unbelievably bad service! Never again a Samsung TV.
Here is a small overview of the rendered "Premium" service on a "Premium" TV:

+ Defective device delivered
+ Hotline wants to send technicians instead of exchanging
+ Shop Support forgets to hire technicians
+ According to the hotline, the device will be replaced
+ According to hotline no exchange possible
+ Device should be exchanged for mail "from the top" according to employees
+ Device is not replaced
+ Technician assigned
+ Technician comes with broken panel
+ Technician again commissioned
+ Technician comes back with broken panel
+ Technician again commissioned
+ To call back via email, was of course ignored
+ Service is shuffled between departments
+ nobody feels responsible or even thinks to solve the case

No contact has been possible for one month, commitments and recalls are not respected.