I was absolutely blown away with the kind of tele support I just received so I wanted to show my support to Puget System and the rep who helped me, DJ! It is becoming increasingly rare to find companies who value their customers enough to have friendly and highly knowledgeable representatives on-boa...
One of the best customer experiences I have had with any commercial outfit.
First class product combined with exemplary service (both pre and post sale).
You will pay a bit more but well worth it. Highly recommended.
Wow. This computer purchase was completely different from all previous computer purchases. I have primarily designed computers and laptops at Dell and Lenovo websites in the past. They're OK. But so many times problems arose, and the difficulty in finding someone to talk to was maddening. Not to men...
If I could rate Puget Systems higher I would! I simply love this company and I feel very grateful to have found them. I am currently on my second PC from them and couldn't be happier.
Pros:
- Reliable, fast response, best customer service I ever seen.
- Puget Systems does not add bloatware to t...
Best experience I've ever had with a custom computer builder.
These guys are awesome!!! I took my laptop to them with a screen issues, the next day they called me and said it was fixed , only thing that was wrong with it was a loose cable and they didnt charge me anything for fixing it. They could easly say it was something else and get some money out of me bu...
Brought my computer in for a repair. Very professional, contacted with updates and concerns on a regular basis. Extremely please with Puget Systems. Thank you
I have built literally hundreds of systems for work, friends, and family. When it was time for me to upgrade to a new computer, I ordered all my parts from Amazon and the nightmare began (refurbished instead of new, parts DOA, missing components and so on). After multiple returns I decided to pric...
Built a custom system on their site that was coming in more expensive that I wanted. William reviewed my configuration and requirements and made a few smart alterations that brought the price down $500 to within my target budget.
I like the ability to follow the workflow checklist (and see the be...
These guys are super nice. I called and asked a few questions about photoshop and they were really helpful and friendly.
Excellent custom PC makers. Great quality parts, wiring, and packaging. Impressive level of service offered (great and fast advise on my build, clear visibility into stages of assembly of the machine). A service rep called me a month after delivery to check in and see if I had any problems. Only...
I am thrilled with the custom desktop computer Puget Systems assembled for me.
This desktop, built around their Serenity small form-factor configuration (micro-ATX size motherboard and case), is tailored to exactly meet my needs as a photographer who makes heavy use of Adobe s Lightroom, Photosho...
I ordered a Laptop from Puget systems and it runs great! The whole experience was great especially the customer service. Definitely a repeat customer.
In a world where customer service is a thing of the past, they provide it in spades. I bought a custom built PC and a laptop and have been really impressed with the quality of the product but more importantly the responsiveness and deep knowledge in answering my questions.
Puget has the uncanny ability to take whatever input you can give them - your budget, what you'll be using the machine for, what types of apps you'll run, etc. and suggest a machine that matches them perfectly. Then they'll build it for you, take pictures of it along the way, and send it to you WIT...
very good customer service!
when I mailed them my questions,
I was expecting to wait a few days before they mail me back
but they called me back on the day of
maybe it is because I bought a one year warranty?
but very good service!
What a spectacular work ethic this place has!
I called asking if they had a specific product, which they didn't carry.
I was in a bind and every shop/chain/vendor I had called was out of stock or didn't carry the product. The tech was able to do some google fu live while I was lamenting in th...
My workstation is my tool. I needed a new one and could not find exactly what I was looking for until I found Puget Systems. They built me a custom computer that is high performance, silent and very cool. There is lots of room for expansion and it is beautiful inside the case. The customer service w...
OUTSTANDING experience. Coming from Mac to PC for the power and flexibility and didn't know a thing. Puget Systems walked me through the build, saved me money and hooked me up with an optimal system. It's saved hours on my workflow. The communication was great from beginning to end. They should give...
I grew tired of not having a choice of how my computer is configured and started looking into a custom build. Puget Systems came highly recommended and now I understand why. From the initial contact through expert help in configuration for my specific needs, they are simply excellent! I've been usin...
Staff Ken was friendly and answered every question on the tour.
The entire custom build process was awesome. Delivery was really well handled and packaging was super secure. The Serenity build I got is dead quiet. Would recommend Puget Systems to anyone looking for a custom PC.
Best built computer I have ever had, by far. Very quiet. Extremely good customer support. Definitely worth the added cost, if you value quiet, quality, reliability, and your own time!
Fantastic customer service. This supreme machine has exceeded my expectations!
I love there GPU support bracket works great for large GPU's.
The staff was gracious enough to give me a tour of their facility and it was amazing. They care about the products they are making.
I have always had the best service and my best computers from Puget Systems online. Today, I was able to meet a few people in person. Again, I am impressed. Thank you for your excellent service.
I've never received such incredibly good service! These people do business with integrity. They sold me the computer I wanted within my budget without trying to sell me expensive components I didn't want. I love my new computer and I'll be very happy to continue doing business with them in the futur...
I had a great experience with Puget Systems. I love the computer I ordered. I was informed throughout the entire build. The system is fantastic, and very quiet!
I am so impressed with my whole experience with Puget Systems. I was thinking about building my own but didn't want to go through the headaches of ordering parts, potential returning a DOA part, doing the system burn in etc. You know, too lazy! So off to the internet I went. Puget Systems doesn'...
I am so happy with my new computer, and with Puget's customer service. My old Mac Pro tower died after 10 years of service and, after being pretty disappointed with the current state of Mac computers, I felt it was time to "jump ship" over to Windows. I am very comfortable running a computer and all...
I was looking for a custom computer for Photoshop. I searched the web and researched several online companies but kept coming back to Puget Systems. I was impressed by the lifetime labor and tech support, and their dedication to quality. I created an account and started working with customer servi...
I can't say enough good things about this company. Purchased two PC's from them about two years ago. One for school, one for my parents. Both PC's have been rock solid stable. Their phone and in-person support has been phenomenal as well. You can't go wrong buying a custom computer from Puget Sy...
If you're looking for a fantastic computer and service to match, Puget Systems is bar none, the best.
I had previously bought a laptop for my wife from Puget and couldn't have been more pleased, so when it was time for a new desktop, I didn't look any further than Puget. Jeff suggested a desktop ...
I have only just set up my new computer today, but everything has been fantastic from ordering to now. They kept me informed throughout the process and this computer arrived without any bloatware, just like they promised. It is also the quietest computer I've ever been around. You wouldn't even k...
This is the place the "pros" like me use! As a systems consultant, when my clients have hardware problems, or want machines built, this is where I send them. And this is where I have my personal machines built.
They combine the strength and depth of a large company, with the personal service of...
Puget Systems was very responsive and helpful when I had questions about a new laptop I was configuring. The process was easy and there product line is impressive. I am also happy that it was built here in the US.
I can't say enough about these guys. Seriously.
From start to finish I was constantly updated on my build and support was all over it any time I had questions. Also their prices were outstanding and they had the latest gear I was looking for (one of the only sites that had the 1080 ASAP).
The ...
Great company to deal with. Built me my dream gaming PC. They tested it well, and kept me informed every step of the way. I had a few technical questions that they were happy to answer.
Looks like a great place to buy or work. Everyone was polite, professional and courteous.
From start to finish, the entire process was done with the best customer support I've ever received from a tech company. Everything was done perfectly to my specifications, and within my budget. I will most likely be buying all of my future PCs from Puget, as the ongoing support and build quality ...
The best computer store I have ever used. I Purchased my last four systems from Puget Systems and they all work very well and come with no bloatware on them. Each one was custom designed specifically for my needs and they work wonderfully. Their support is the reason I stopped by to give a five star...
I can't even buy a computer from Puget as I live in Canada, yet Jared was so helpful in putting me on the right course. Their website is also packed full of information on how computers perform with photoshop (which is different than gaming). If you're looking for high quality service for creative...
From start to finish the entire experience of purchasing a computer from Puget has been amazing. From sales, to order tracking, to build tracking to post-delivery support the whole team is about getting me what *I* want and not some mass-produced tin box.
As I type this my new computer is sittin...
Excellent service from people who know what they are doing.
Sales response was superb. I received regular and prompt correspondence from a sales person, Wilson (via email) as I was selecting the components for my new computer. He even made suggestions on a reconfiguration that saved me about $800. The select-to-build software was also excellent. I co...
It was time for a new desktop computer. I usually build from scratch, but I'm too old and tired to do all the research, and the frantic building required so you can test everything before the purchase warranty expires. One real advantage to building it yourself is that you're intimately familiar wit...
This was an awesome company to work with. I knew what I wanted and it wasn't some factory built machine. But I couldn't find anyone in my area who had experience and was willing to custom build a computer for me. A little searching led me to Puget Systems. I gave them my specifications, they asked q...