Setup an account on there website......a buttons push away from locking in an order.....Glad i hesitated.....as service is non existent......so i got in touch with a Sydney distributor for xyz and was told the service is non existent so he no longer deals with them , was told, they make you wait 30 ...
Takes money from customers without having the stock on hand, partner has waited 6 months for his order only to be told each time I called that it would be in early to mid the following month... you d think after spending 4K with them that they would have a better up keep on updates to customers on t...
Great product but piss poor ability to communicate with any of customers service as you can never get through on the phone to them
Great experience and customer service is much better now
9/10
do not do business with these people. shocking sales and customer service.
all the money i've spent with you guys and you couldnt of even done me a deal or communicate to me about the parts ive been waiting on for ages.
Great Service loving my new suspension highly recommended
These guys are great with suspension ,they know all about coilover s and slammed my ve to a perfect ride hight,good price
After 4 phone calls at different times throughout the week and still being on hold for 10mins each call, I'm shopping elsewhere, where someone answers the phone..
Have been waiting about a week since I emailed to confirm some missing details on a product I was interested in. I ended up calling up to clarify and instead spent 20 mins on hold before the automated message said they can't take my call and hung up.
This review is not related to product quality ...
My review is 3 star, not 1 because it would be unfair to base my overall rating on their customer servive alone. I've not had an issue with a product of theirs (beyond the infill panel mounting holes that had been drilled whist wearing a blindfold) but I'm confident I wont be returning for anything ...
Had some work done with these guys over last couple of weeks. Great service and they actually take time to talk you through what they think is best for your needs. They go above and beyond when it comes to attention to detail and their work is impeccable. Thanks to everyone at PSR for all your effor...
Ordered some suspension components from PSR for my patrol. Quality is absolutely top notch and the boys had my parts ready for pickup the next day. Great customer service and friendly staff, could not recommend them enough
The internet does not seem to be a place where second chances are granted often and the average consumer lacks hindsight.
Reading the reviews i was skeptical but to my relief the staff were very friendly and only willing to help.
Dealing with frasier over the phone to in person was a very plea...
Don t answer phone calls, emails, messages, nothing at all. Are you guys even trading??? Or are you scamming people? How can you even make enquires when no one answers the phone. This seems really really dodgy to me
Waste of time these guys. nothing but liars, prepare to spend your money up front for a 1-3 week wait, then wait 3-4 months without a care in the world, sit on hold for days on end, get cutoff, never even get chance to speak to someone, and when you do get it, half of it is missing!
Guaranteed to...
Unable to contact, ignoring my emails, phone calls and facebook messages.
Did a substandard job on my hilux lift kit. cv boot popped off while driving on the hiway.
Handbrake cable brackets were left dangling on rear wheels. Almost every bolt was loose probably because they did not reschedule to c...
Made it extremely easy with great customer service and friendly staff! Would defiantly recommend
Excellent customer service great value highly recommend
Great product, will put it to the test once I go out wheeling
Was in urgent need for parts on short notice, these guys went out of their way to help me out. Big props to the team
Shout out to the team at PSR!
Everybody from the front of house team to the mechanics and fabricators did an awesome job in looking after me and rectifying some issues with my vehicle suspension.
Keep doing what you are doing!
Recently put my new adjustable struts in my np300 and they work a treat.. completely understandable wait of 3 months as suppliers are struggling to get stock out. Would definitely recommend to anyone with an incling of patience.
Friendly staff in the office when I pick up, but I had to wait for months to get my lift kit
Chris was amazing to deal with
Explains everything especially with the times we are going through
Customer service review..
Needed to contact psr for some information on parts i purchased through them. I rang on 3 different occasions and sat on hold for 20mis before automated message cut me off.
Spoke to a local shop that deals heavily with psr and they said they are having the same issues...
What a great place to deal with. Made it easy and provided quality gear at a fantastic price. Legends!
If only 0 stars was an option.
Ordered a diff drop kit for a 100 series, they did not send the cross member.
Its been almost 3 weeks (18 days) and have just been told the following lifted from an actual email
"We do not have any of these in stock so it is hard to resolve this issue until we...
Ordered a diff drop for a D40 Navara over a month ago now, physically went into the store after hearing nothing for 2 weeks, no phones answered no emails responded too nothing at all. I physically go inside and ask for an update and it's yea we have your order were just back logged with ordered we a...
Big thanks to Scott at Performance Suspension for the exceptional service. I had a front swaybar mount snap on the XYZ Racing Super Sport coilovers in my MR2. They were still under warranty so I contacted Performance Suspension who I bought them from. Instead of just sourcing a replacement mount fro...
Purchased new 2" - 5" adjustable coilovers for my D40. Shocks came preset to my desired height and were ready within a couple of hours from me placing the order to being able to pick them up. Wade was helpful and a pleasure to deal with
Awesome, frendly, helpful staff. Great products at a reasonable price.
this guy just takes your money and never has the stock gives you excuses months on end obviously cant pay his bills
not sure why i see so many 1 start review,
customer service is great on the phone.
imagine if humans in general have patience.
we would have flying cars by now if human have patience and treat each other with respect.
Thanks PSR you have been great to deal with :)
Was just reading all the bad reviews and thought to my self this place is a Disgrace so thought I ll just leave one to
Needed 2 ball joints for my aftermarket arms from them because of neglect from previous owner and they ended up just giving me brand new upgraded arms for the same price at what I was going to pay just for the ballpoints. They always tried to help with what they could.
I've delt with PSR over the years and always willing to go the extra yard! Decent quality products at a competitive price, fast, friendly and efficient!
After sales service support is also decent!
Support a local and Aussie company!
Edit: Products look to be decent quality until they've com...
I had my upper control arms replaced here, and a lift kit installed, they replaced my cv boot clamps with zip ties, and they also have no idea about wheel alignments. Extremely disappointing considering the amount of money I spent there to have this all done. Would not recommend. Looks like they got...
they leaving heaps of positive feedback with FAKE accounts to cover up bad business ethic. maybe they should start providing all the parts taken money for instead of ripping everyone off & turning phones off. cant even get owner name or contact they hiding something, probably owner pretending not hi...
Simple and easy to book in. Love how my ranger looks now.
Thanks for the recommendation Callum you guys know your stuff! My truck looks so good with the new suspension! NJ
Refused to warrant my product that was 2 weeks old I got fed "you can buy another one" in my situation had no choice
Dont be fooled by warranty because it won't get honoured
Epic work by the team at PSR. Quick, informative and delivered the perfect result for my car! Would highly recommend.
Took hours to get through on the phone, finally ordered my parts, took way longer than informed to arrive and when I went to collect the parts the boss was verbally abusing his staff..
Seems like a great place to work.
I've bought 2 items from psr for my navara. On 2 separate occasions the item took 5 days longer to arrive then was told.
Both items, the infill panel and idler arm brace both didnt fit properly.
They required to be redrilled to a bigger size to match the hole centres.
Probably won't buy from them...
I traveled from NSW to Brisbane just to get the boys to work on my new vehicle.
The snorkel they did on my Landcruiser is second to none.
There the only Company I trust that do a one piece seamless stainless snorkel with no side bracket.
I called to book a few weeks prior, I arrived, was of...
I ordered UCA's over 3 weeks ago, with an ETA of 8 days. I have still not received a shipping confirmation, and they will not take calls or respond to messages/emails. I have had to take up with Paypal to chase a refund.
Ordered a tub rack set up for my roof top tent to go in the tray of my Ute, turned out 10/10.
PSR custom fabricated the height I needed to suit my car, as well as using other companies parts throughout, all their gear looks incredible and it works perfectly.
Highly recommend these guys for anythin...
Are you guys still in business - as everyone including suppliers are worried - can you contact all trades ASAP as they are the lifeline to your business and after 3 weeks of waiting are now ready to seek alternative suppliers. Come on Guys please talk to your loyal trade customers.
Don t order if you need your items in any form of rush.
Says 3 days estimate on the website so I ordered.
A month later still hasn t even been shipped yet and they don t respond to emails. Oh next week mate next week..
EDIT: product eventually came and didn t fit.
Am now getting one blunt re...
Great customer service and exceptional product. Ambush Bar is a top notch bull bar. Very happy.
I sent an email to representative Pav regarding an enquiry about a shock and spring setup for my vehicle. After declining the offer to use their flagship coilovers, I never heard from them again.
I went and made a comment on Facebook regarding the issue. Instead of contacting me to resolve or exp...
Shocking business etiquette. Staff provided the worst customer service and are unable to communicate properly.
In my opinion...
Chris can be arrogant, ignorant, and has been abusive to both staff and customers.
In my opinion, I would ask around any long term motor trade company and make up your own mind before dealing with this business, as you should with all businesses.
I have seen work on vehicles done...
Great gear and service. Never had an issue with PSR or Chris and I ve been buying off them for years. A small business working their hardest in a tough time.
Fairly decent turnaround on my coilovers considering everything going on with coronavirus. Can't put any blame on them for delays as its down to the suppliers. Had some problems after installing the xyz's myself, shot them an email and Aiden was happy for me to come in no appointment needed and take...
We are a TRADE PURCHASER. Poor Customer Service. Manager is complacent and unconcerned with any issue relating to sale. Made feel unwelcome and when freight delivery was lost made little effort to resolve. In a competitive market would expect better!!
I ordered a set of flares for my car 3 weeks ago spend $600+. Still haven't got it and no response at all. Tried calling them many times and was on hold for 20+ minutes and they cut off the line. Sent them many emails no response at all. I asked for a refund as well but still no response.
This is...