Gloria Michelle
Reviews 1
Taylor Brooks
Reviews 1
They took about 3 weeks to mail a heart monitor to...
They took about 3 weeks to mail a heart monitor to me that they said would take 7 days maximum. Also, the Patient Instruction Manual didn't match the instructions on the box that it came in, making it difficult to know exactly what to do when ready to return it.
Claudia Mendez
Reviews 1
Preventice is a huge rip off. My cardiologist off...
Preventice is a huge rip off. My cardiologist office set up the heart monitor, which I used for only 1 day. Turns out my insurance, United Health Care, isn't contracted with Preventice. My doctor is on my insurance. I didn't know I had to ask, or that Preventice, who checked my insurance, failed ...
Alexander Greyson
Reviews 1
Awful
Tara
Reviews 1
I got a heart monitor put on for 48 hours to monit...
I got a heart monitor put on for 48 hours to monitor my heart condition. After being told my insurance would cover the experience, I was billed $300!! The worst part? I m 15 years old! I did some research and found that billing a minor is completely illegal as it violates multiple laws set in place ...
Linda Sloan
Reviews 1
If I could give no stars I would. The fact that yo...
If I could give no stars I would. The fact that you must have Sprint service for the data to upload correctly and timely is ludicris, as in our case we live 2 hours from Sprint service. As soon as I left the county the doctor's office was located in the whole unit, phone and monitor both quit workin...
Sanghoon Kim
Reviews 1
Shipping and monitoring was excellent.
Shipping and monitoring was excellent.
However the accounting was not.
I got automated calls which I normally ignore.
4th call, I decided to call back. The lady told me I have unpaid balance and they only have my old address. If I do not pay, the balance will be transfer to collection!
1. They s...
Linda Kennemuth
Reviews 1
Frequently took an HOUR to get it to connect. (Has...
Frequently took an HOUR to get it to connect. (Has to be changed twice daily) When I called, they said turn units off, then restart. Also, change the patch every day. Didn't get enough patches for that. Ordered more, but never got them. Not very user friendly.
Dee Dee Michele
Reviews 1
Working for this company has been a wonderful expe...
Working for this company has been a wonderful experience. From the management to the coworkers they are friendly and helpful. I am a new employee and they really make me feel welcomed.
C G
Reviews 1
My doctor recommended I wear a monitor for 7 days ...
My doctor recommended I wear a monitor for 7 days but I expressed concern about dealing with these monitor companies due to my stepfather s recent horrible experience with one. The doctors office assured me I would first receive a call from the company and I would be able to discuss what my insuranc...
Joel Lane
Reviews 1
Horrible product. After being told my copay would ...
Horrible product. After being told my copay would be $35 I received a bill for $166. Additionally, when I removed the device from my chest it litterally ripped several patches of my skin off my body. I would not recommend this product to any cardiologist or patient.
Virginia Middlebrook
Reviews 1
Constant poor skin connection. Left bad burns and...
Constant poor skin connection. Left bad burns and open sores on my chest. Had to remove after two weeks because it became too painful even with sensitive skin pads. I heard you must be allergic to tape. Never had a problem with tape before or since. Preventice is the poor connection.
Stacie D
Reviews 1
This company accuses people of keeping their monit...
This company accuses people of keeping their monitors. They billed us for a monitor we sent back. If you have one if their heart monitors, video tape yourself mailing it and send back with certified mail.
tammy L Myers
Reviews 1
Horrible service , you call in and are placed on h...
Horrible service , you call in and are placed on hold for excess of 10 min . The strips are suppose to last for 3 days , they lasted about one day . I called for strips for sensitive skin , they sent me EKG monitor strips !!!! Not impressed
Jeffrey Catalano
Reviews 1
I paid them via bill pay from my bank. Then they b...
I paid them via bill pay from my bank. Then they billed me again. After my bank spoke to them, they said the charge would be removed, but then they billed me a third time. Horrible company, avoid at all costs.
Maven Business solutions group inc.
Reviews 1
Well. At the beginning was difficult to understand...
Well. At the beginning was difficult to understand how to set up the heart monitor.
But afterwards was really easy and simple.
The addressed me very well how to do it.
Also, they did a follow up.
Great customer service.
Cara Kopec
Reviews 1
If you'd like to receive a bill for an obscene amo...
If you'd like to receive a bill for an obscene amount of money, get mediocre customer service and then have the test results lost for several weeks then Preventice services LLC is the place to go for your holter monitor. I would not under any circumstances recommend anyone use their services. Ive to...
T C
Reviews 1
This company doesn't seem very legitimate based on...
This company doesn't seem very legitimate based on my experience. I wore a monitor for a week and was told that they monitor it 24/7 but if I notice anything unusual to press the button on the monitor. I was told the only time I could take it off was to shower and if it was off longer than that so...
Andries Holtzhausen
Reviews 1
What an unfriendly bunch. I try to call them and t...
What an unfriendly bunch. I try to call them and the telephonist says she can't understand me. Put me on a never ending hold.
Alex Gordon
Reviews 1
Your heart-monitoring destination. Amazing custome...
Your heart-monitoring destination. Amazing customer service, most insurances will cover this. The methods and technology they use are bleeding edge, or leading edge.
Mike Bridenburg
Reviews 1
Very poorly designed heart monitor (I'm a senior e...
Very poorly designed heart monitor (I'm a senior electronic design engineer). If you want to use it you have to learn to ignore its incessant messages about poor skin contact. I have no confidence in the data and do not believe that a reasonable diagnosis can be made using the data.
Renata Rances
Reviews 1
Another negative review for this group. After I ha...
Another negative review for this group. After I had already paid $40.00 for a Holter Monitor through my Cardiologist's payment portal, I thought I was already done with it. No. I only just received a statement, two week ago tops from Preventice Services. The statement date was marked as 4/22/2019. O...
Todd L
Reviews 1
Support is non-existant. They "open tickets" then ...
Support is non-existant. They "open tickets" then never call back.
Trish Headley
Reviews 1
Every phone call was a pleasant experience. The e...
Every phone call was a pleasant experience. The employees answered my questions and stayed on the phone with me to resolve a problem I had when I first started my monitoring. Wish every company had as competent and friendly employees.
Werner Poegel
Reviews 1
Very frustrated with Preventice. Had heart moni...
Very frustrated with Preventice. Had heart monitor in July 2016 - first one failed and they shipped another. Had heart monitor in November-December 2017, again first one failed and they shipped another. They provide a bubble envelope for device protection with return shipment, but send it ou...
toni carroll
Reviews 1
How can I give them a negative star review?I got a...
How can I give them a negative star review?I got a statement for $1495. I call to get things fixed. They said they spoke with one person in the medicaid office who said I was not a member (which means they only tried once). Really? So, I ask them to re-submit. No go. They don't do that. I ask to sp...
Bob Kinney
Reviews 1
Product does not work consistently. Company is dis...
Product does not work consistently. Company is dishonest.
Liane Bell
Reviews 1
Add mine to a long list of bad reviews. The only p...
Add mine to a long list of bad reviews. The only problem is, sitting in the Dr's office when they tell you, you should use a monitor you don't really have time or the ability to look up the company and the bad reviews they have. What a racket they have going!!!!
Debora Clark
Reviews 1
If I could give negative stars I would. The device...
If I could give negative stars I would. The devices don't work, customer service are inept at best, they refused to send a replace charger for their broken device, I didn't get 24 hrs of monitoring services. I have notified my Dr office and my insurance company to void their bill since they refused ...
flightmatron
Reviews 1
This company has more "holds," "please call backs,...
This company has more "holds," "please call backs," and VMs than the Pentagon. They keep sending me a bill for $196. but they billed my only Medicare and never my supplemental insurance. Can't get through to them to make the correction. This morning, the VM was full......
Ken Hutchens
Reviews 1
Called wanting payment on a bill sent by mail that...
Called wanting payment on a bill sent by mail that we never received. Sent bill by email on October 9, which was noted as the invoice date, so obviously they never sent one by mail, then claimed it was aging the day they sent it.. Paid online on November 5 which has cleared prior to 30 days old, but...
Henry DeShazo
Reviews 1
I worked here in IT from Oct 2010 until May 2016. ...
I worked here in IT from Oct 2010 until May 2016. The company was acquired by Preventice (Rochester, Minnesota) in approximately 2015 3rd quarter. The new company began outsourcing as soon as Q1,2016 began with all billing calls going to India. I was made redundant in April 2016 and fired in May ...
Cotton Candy Dollies
Reviews 1
Due to getting COVID my son, who plays football ha...
Due to getting COVID my son, who plays football had to be cleared through a cardiologist to play. In our initial visit, Dr. Alhadheri said he wanted to do a 7-day monitoring of his heart to track his resting heart activity vs. his active heart activity. Additionally, he said they'd do a stress tes...
Jason Kraus
Reviews 1
Wife works for this company; they all seem like go...
Wife works for this company; they all seem like good people
Gary Pounders
Reviews 1
I wore a heart monitor from Preventice for a month...
I wore a heart monitor from Preventice for a month. The pads that the electrodes stick to fell off after a few hours each day. I had to order more, multiple times. The monitor and the cables with the monitor malfunctioned multiple times. I had to order several replacements. Out of the month, I ...
Charlotte McGlone
Reviews 1
I was very disappointed by this service. The monit...
I was very disappointed by this service. The monitor did not work well, and I was CONSTANTLY getting an annoying message from the phone about poor skin contact . I called 3 times to try to figure out how to fix the problem and had absolutely no help. I had to stop wearing it because the mobile phon...
Richard Kesner
Reviews 1
Horrible service. Delivery took 5 days when it sh...
Horrible service. Delivery took 5 days when it should have taken two. Waited on hold twice for 15 minutes before I could get help and then I had to call back again because I was not in a position to install device. I returned the device today without using it. I will find another provider.
Phil Stokes
Reviews 1
As a customer/patient, I received a phone call wit...
As a customer/patient, I received a phone call with a recorded message to call Preventice. When I called, I was put on an indefinite hold. 10, 20, and 30 minutes went by. With better things to do, I eventually gave up. Maybe rethink this "service" model?
Allison Wallace
Reviews 1
I m sorry, but my experience was terrible overall....
I m sorry, but my experience was terrible overall. two months after returning my monitor I received a bill in the mail for $600!!! They claimed that first they never received the monitor from UPS, then when I called back again a few days later I was told parts were missing. After probably 15+ phone ...
Erick R
Reviews 1
Although the device is uncomfortable and i didn't ...
Although the device is uncomfortable and i didn't want to wear it, their customer service was very helpful. It took me a few months to return the device, I got a bill for 2400 and then promptly realized the error in my ways. I mailed the device back which they say they couldn't fine, but they cred...
Robert Hastings
Reviews 1
They left a callback number with me that was a fax...
They left a callback number with me that was a fax number. Incompetent all around.
Melanie Bode
Reviews 1
Just received a bill in the mail after using this ...
Just received a bill in the mail after using this product 8 months ago. They conveniently backdated it 2 months. I'm pretty sure my credit can take the hit, I've never not paid something, but as I thought, this place is a scam.
Whitney Anderson
Reviews 1
Good service
goodwins
Reviews 1
Negative rating is what it really needs. This comp...
Negative rating is what it really needs. This company is horrible. You can explain what the problem is 15 times and they still dont get it!!! Smartphone doesnt work. And will take 3 days to get another shipped! What a joke!!!
Charlie Sinclair
Reviews 1
This is a terrible place to work!!! I would give i...
This is a terrible place to work!!! I would give it 0 stars if I could. They hire people who are not even qualified or have any knowledge of what their job responsibility holds. Yet have the audacity to pride themselves as a medical building that provides great service to patients. Then in certain ...
George Patek
Reviews 1
This outfit is a total sham. If your doctor refer...
This outfit is a total sham. If your doctor refers you to this service, ask for another. The first monitor was faulty. The replacement monitor was faulty. We continuously tried to send my son's information over the phone lines and it never would register. Their customer service is filled with pe...
Kim R. Veale
Reviews 1
I'm wearing a heart monitor for 30 days and I hope...
I'm wearing a heart monitor for 30 days and I hope I will not experience these issues when I return this monitor in 30 days. If so, I would report them definitely to the better business bureau. I have had issues with this monitor, counting down the days.
Mary Menendez
Reviews 1
If I could give this monitoring service no stars I...
If I could give this monitoring service no stars I would. My cardiologist had me use this heart monitor for a week. The second day one of the monitors quit working. I was told they would overnight a new one and 2 days later I still haven't received one. The monitor I used at night woke me up to ...
Bobby Jackson
Reviews 1
The phone number on their invoice somehow forwards...
The phone number on their invoice somehow forwards calls to my office in Florida. I don't sell heart monitors, I rent apartments. I don't know why I keep getting calls from their customers. Also the patients who call me are generally upset by their bill and I have to listen to their entire compla...
cathy pashby
Reviews 1
Rude, inconsiderate, unprofessional employees.
Cab Boston
Reviews 1
Very good work environment
Seb W
Reviews 1
default rating
Jim Taylor
Reviews 1
Absolutely the worst medical provider I ve ever en...
Absolutely the worst medical provider I ve ever encountered. Impossible to speak with someone who cares whether you live or die. If you don t like our service, just send the monitor back and find another provider. Don t expect anything and you ll still be disappointed.
bighockeyfan99 xxx
Reviews 1
I am not sure how this place gets away with what t...
I am not sure how this place gets away with what they do and how they treat people. I will never use another one of their products. The customer service here is terrible and no one gets back to you when you have a question. DO NOT DO BUSINESS WITH eCardio! They are flying under the radar with many i...
Summer Markley
Reviews 1
No one calls you back if you have questions. They ...
No one calls you back if you have questions. They will continue to send you bills without billing your insurance company. I had to call six times to have them bill the insurance company three times they never called back and the other times (when I actually contacted a person) I was ensured they wou...
april powell
Reviews 1
Dealing with Preventice is extremely frustrating. ...
Dealing with Preventice is extremely frustrating. It took them over 6 months to send the first bill out after I wore my heart monitor. I wore the monitor in May and received my 1st bill in November. The bill is for $2500.00. I pay $2000.00 with my HSA and assume they will send out another bill f...
Sohaib Anwer
Reviews 1
Terrible experience !!! Our cardiologist prescribe...
Terrible experience !!! Our cardiologist prescribed using this company to monitor a heart condition for a month. Preventice sent a kit comprising of two monitors which took a week to arrive. One of the monitors stopped working in 5 days. We called Preventince and explained the situation and they agr...
Joe Dokes
Reviews 1
Sent two monitoring devices when one was ordered. ...
Sent two monitoring devices when one was ordered. The the bill arrives seven months after the fact (small after insurance thank goodness). Then when you find they only contacted one of your two health insurance companies...Explains the BBB rating of F. Guess BBB doesn't have an F- rating.
Mimi Dari
Reviews 1
If I could give negative stats I would. Over a wee...
If I could give negative stats I would. Over a week ago my cardiologist ordered a monitor. I called today and it has not even been shipped yet. Asked for a supervisor and was told I could not speak to one. Asked for the corporate address and was told to look it up.
Antonio Carrera
Reviews 1
In the verification department they are only hirin...
In the verification department they are only hiring minorities so they can pay them minimum wage. And they are firing all the good experience workers and sometimes does not want to pay them their vacation that was earned. And they're exploiting the students of Texas School of Business
Mich T
Reviews 1
Cannot begin to describe what a nightmare this com...
Cannot begin to describe what a nightmare this company is! Do NOT let your doctor order this device for you. Go with traditional holter monitor.
Terressa Smith
Reviews 1
First time wearing a monitor. I will have to wear ...
First time wearing a monitor. I will have to wear this thing for 30 days because of being a Covid long-hauler! Never have had heart issues so I know nothing about this stuff. I saw my doctor on a Friday and was told I would be called within 48 hours to get registered for the monitor. Didn't expect a...
Candace S
Reviews 1
Gave it one star because that s as low as I could ...
Gave it one star because that s as low as I could give. This place is TERRIBLE! Do NOT use them if you have a choice! They told me when I had my monitor that my insurance wouldn t pay for it and I had to pay $225 the self pay fee or my bill would be over $1500 and I wouldn t be able to get a discoun...
Rob Palermo
Reviews 1
I called this company to tell them that their prod...
I called this company to tell them that their product was being mis-used by a CT. Doctors office. They told me it was to be removed by using soap and water...Instead of being ripped off my chest like cartoon band-aid...Instead it left a red n purple mark on my chest for 5 days...and it still hurts....
Kmnka Denegri
Reviews 1
If I could give 0 stars I would. This is a VERY BA...
If I could give 0 stars I would. This is a VERY BAD COMPANY, abusive, terrible!. They sent me a bill, I paid, a portion of the bill, they sent me a balance and paid almost everything but $35. Suddenly out of the blue I received a letter from COLLECTIONS! they sent me to collections! because I was pa...
Stacie Goodloe
Reviews 1
Horrible customer service. Slow shipping. No follo...
Horrible customer service. Slow shipping. No follow up. I urge all patients and providers to use alternative means of monitoring.
Melanie
Reviews 1
I had a terrible and expensive experience with Pre...
I had a terrible and expensive experience with Preventice. DO NOT USE THIS PROVIDER! My doctor's office arranged for a heart monitor, which I only needed to wear for a day or two. Turns out my co-pay was $797! For two days?! When I questioned high price, I was told they don't contract with insu...
Jennifer Haller
Reviews 1
Spotty customer service. Horrible quality devices....
Spotty customer service. Horrible quality devices. I absolutely do not reccomend utilizing this company.
Karlie Shaha
Reviews 1
Patient beware! Preventice is a huge rip off. My...
Patient beware! Preventice is a huge rip off. My cardiologist office set up the heart monitor, which I used for only 3 days. My co-pay was $800, and I have Cadillac PPO insurance. Turns out my insurance, United Health Care PPO, isn't contracted with Preventice. My doctor is on my insurance. I ...