Plusnet

1.9 · 209 reviews
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Jayda Pinkett
Reviews 1
2020-09-25 16:36

amazing experience LESTYN helped me on online chat...

amazing experience LESTYN helped me on online chat offered me a better off as they know i'm a loyal customer im soo happy with my level of service and there's not a lot of companies i can say that about these days thanks plus net keep looking after you're customers and we will stay with you forever!...

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Barry Scott
Reviews 1
2020-09-22 22:43

The router supplied has WiFi speeds much lower tha...

The router supplied has WiFi speeds much lower than my connection speed. PlusNet support tell me this is a WiFi limitation and although my wired connection is 70meg it is normal for the WiFi to be 40meg. This is utter rubbish as I have set up work, friends and families WiFi and their WiFi routers al...

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Bright Ukaegbu
Reviews 1
2020-09-19 00:20

Do not use this shambolic company for Land line an...

Do not use this shambolic company for Land line and broadband, especially when you may move within your contract. They will sign you to a new contract without any service, and despite weeks and months attempting to get this fixed, they will continue taking your DD. Cancelling the DD is the only way ...

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Alan Edwards
Reviews 1
2020-09-15 01:04

Dreadful at answering the phone- l waited yes 50 m...

Dreadful at answering the phone- l waited yes 50 minutes to get a call sorted, BUT their staff are BRILLIANT, excellent, polite, and always sort out a problem, NEVER had to call back , always sorted well worth going with, BUT expect a long wait on the phone

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Glynne Kirkham
Reviews 1
2020-09-14 23:28

Terrible customer service and non existent service...

Terrible customer service and non existent service. Ordered superfast broadband after using their speed checker. Was then told at a later date they could only supply standard broadband. I asked to cancel but was told I would have to still pay an installation fee and a cancellation fee. Crooks.

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Steven Scholey
Reviews 1
2020-09-14 14:28

Haven't been with them for over 5 months and paid ...

Haven't been with them for over 5 months and paid my final bill but have started getting bills popping up on my phone get your act together plusnet and at the same time sort out your internet it's diabolical and most of your staff are rude and unhelpful

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Terry Mackay
Reviews 1
2020-09-09 07:11

Plusnet used to be so good. I used them 4 years a...

Plusnet used to be so good. I used them 4 years ago and I used to get a superb level of service - as is promoted in their current TV ads. unfortunately, they are now pretty rubbish. I have had no internet for 4 weeks. they keep promising a fix (by BT Openreach - part of BT who also own Plusnet n...

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Adam Hillier
Reviews 1
2020-09-07 10:39

If they had an option for zero stars that is what ...

If they had an option for zero stars that is what I would've selected. Hands down the worst company (in general, not just internet provider) I have ever dealt with. Rude staff, a serious lack of customer service, shocking internet speeds, More

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Kevin Gaskell
Reviews 1
2020-09-03 23:15

Looking for decent internet don't go to Plusnet. D...

Looking for decent internet don't go to Plusnet. Don't just take my word for it, read the 100+ 1 star reviews on Google and form your own opinion. Not sure how the bosses of this joke of a company sleep at night. Too busy paying for terrible TV ads to worry about their appalling customer service lev...

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Dee Turnell
Reviews 1
2020-09-01 02:15

Terrible broadband and atrocious customer service....

Terrible broadband and atrocious customer service. The former doesn't work and the latter doesn't care. They don't believe they have bad reviews and I can only assume that, like mine, their internet doesn't work so they can't see the bad reviews online and, again like me, they are fobbed off by thei...

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John Hunter
Reviews 1
2020-08-20 22:10

Totally hopeless trying to complain or get custome...

Totally hopeless trying to complain or get customer service - 40 minute wait today 18-09-18 to get someone to help and impossible to get help. Clearly this company is understaffed and have no interest in asissting customers once you have signed up. Their broadband and telephone is OK but customer ...

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Henry Lee
Reviews 1
2020-08-20 01:21

Rubbish and a disgrace.

Rubbish and a disgrace.
Ordered the internet service 10th June, now being told activation won t happen until 4th July: it would take no less than 24 days : seriously? what a joke.

Been talking to 5 different customer service advisors and misled/lied to more than a few times about the status of t...

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kieran o hara
Reviews 1
2020-08-18 01:10

plusnet lost my debit/bank details, were unable to...

plusnet lost my debit/bank details, were unable to take payment, restricted my services. Where have my details gone. I then paid bill directly still restricted services. Kept waiting for online chat/Help? from 21.40 until 22.20 and then they hung up.
Some communications company

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Blair Urquhart
Reviews 1
2020-08-14 07:31

Always trying to overcharge me. The Internet can f...

Always trying to overcharge me. The Internet can fail anytime. I can get faster internet on 3G connections than my so called Broadband service. The support of them are terrible as well for why going to move Boardbroad provider very soon

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Cath Britton
Reviews 1
2020-08-11 12:43

Wonderful customer service. Dealt with Catherine, ...

Wonderful customer service. Dealt with Catherine, Cliff, Sue and another chap whos name I didn't get. Everyone of them friendly and helpful, couldn't do enough to help sort me out. Praise where its due. Ordered new SIM, arrived next morning, up and working within 2 hrs. Excellent. Well done Plusnet...

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Victor Jordan
Reviews 1
2020-08-11 08:52

Drawn into sim card deal as an existing broadband ...

Drawn into sim card deal as an existing broadband customer. Then have to provide all the information they already have about me, then have to have credit check. Why can't they just add my anual sim card charge to my existing broadband account? Crazy!

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Marc Coxshaw
Reviews 1
2020-08-11 04:34

What has happened to the customer service at Plusn...

What has happened to the customer service at Plusnet. I have been with you guys for years. If you called, your called was answered within a couple of mins. Today my phone battery on my landline has just died for being on the phone waiting for 43 mins!! Whats going on there!! Once upon a time you guy...

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Paul J
Reviews 1
2020-08-10 12:33

Awful! Tried to move my Internet connection to a n...

Awful! Tried to move my Internet connection to a new address with these muppets. They booked a connection time that I wouldn't be in for (after being told as much, and promising me a suitable time). To sort this out I've been on hold for a couple of hours over the course of a week, eventually gettin...

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M Barnsdall
Reviews 1
2020-08-08 09:07

I've been with Plusnet for a LONG time since they ...

I've been with Plusnet for a LONG time since they took over Madasafish/Freenetname. Unfortunately to say their customer service has taken a nose dive in the last few years. We moved all of 1 1/2 miles from our last house and the broadband has bombed. Outages all the time. They refuse to accept respo...

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G
Reviews 1
2020-08-07 14:34

Where do I start. Been an existing customer for a...

Where do I start. Been an existing customer for a few years and in fairness not had any issues. Go to move house and the fun begins. A call handler who is so very far from the Plusnet adverts. I ask to re quote for the same supply at my new address and the price goes UP! This was a big shock a...

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Jeff Chambers
Reviews 1
2020-08-07 01:39

My god what an awful customer service. Been with t...

My god what an awful customer service. Been with them 3 years and not had any issues. Came to cancel due to house move and they said all was fine. Then got an email saying I owed an outstanding balance and threatening me with a debt More

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Laura Bull
Reviews 1
2020-08-02 13:34

Absolutely disgusted with the service. My internet...

Absolutely disgusted with the service. My internet has been cutting out almost 8 weeks on a daily basis, I have contacted customer service repeatedly had 3 appointments for BT openreach to come into my property which they have not bothered More

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Michele Page
Reviews 1
2020-08-02 05:13

My experience has been very poor. Service for tec...

My experience has been very poor. Service for technical assistance is constantly a que on hold for 30 mins upwards. Customer service to leave plusnet que for 30 mins upwards. Online chat constantly busy and when you do finally send a message they don't respond or act on what has been said. I hav...

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Mike Scott
Reviews 1
2020-07-24 10:58

Miraculously my cancelled broadband account was re...

Miraculously my cancelled broadband account was reactivated, trying to resolve the issue is hard work.... not seen any of this great customer service they're meant to get awards for & I can't say they've done me proud either!! I'll speak to the forth person now tomorrow.....

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Dan Sinclair Taylor
Reviews 1
2020-07-22 08:41

Been a happy customer for 6 years. Moved house rec...

Been a happy customer for 6 years. Moved house recently and although plusnet was more expensive than other providers wanted to stay with them. What a mistake:
Moved house on 13th Nov. Was told BB would be working on 18th. Called on 17th to confirm all was ok, told yes. No BB on 18th. Called 19th an...

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David C
Reviews 1
2020-07-21 02:13

I keep getting cold calls from them, appears as Sh...

I keep getting cold calls from them, appears as Sheffield on my iPhone 8 starting with 0117. 4 attempted calls aimed at me in 2 hours. A company in desperation for sales but would quite happily see them go into administration should they do so. Ratings for them is only 1 star for the fact I can then...

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Mark Andrew Photography & Discos
Reviews 1
2020-07-18 21:47

Arranged for a Sharon Brown to ring to pay a balan...

Arranged for a Sharon Brown to ring to pay a balance, yet she never did, so phoned up the next day only to to her ring my partner call her on her phone and aggressively said my partners name 3 times, and was very aggressive. Even a manager Simon Williams admitted she had been blunt and direct, after...

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Antoine Salzmann
Reviews 1
2020-07-18 11:54

I honestly can't recommend plusnet at all! We orde...

I honestly can't recommend plusnet at all! We ordered an internet package from them over a month ago as we were moving away from virgin and it's been over a month without internet. It's just problem after problem! At first they didn't know what our line number was so made us go buy a homephone to fi...

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Fedir Sundykov
Reviews 1
2020-07-16 11:10

If you like listening to hold music for hours on e...

If you like listening to hold music for hours on end then this is the company for you! I presume the award they received was for the longest hold time. If you have managed to hold on for an hour and a half then the staff are friendly enough. I can t believe that in this day and age any company thi...

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sandra herbert
Reviews 1
2020-07-15 01:26

Cannot unrecommend this shower highly enough. The...

Cannot unrecommend this shower highly enough. Their advertising trumpets their customer service, which just adds insult to injury when you have to report a technical issue to them. Have had to involve CISAS because it hasn't proved possible to resolve internally and service has been intermittently...

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harry kirk
Reviews 1
2020-07-14 07:42

plusnet is joke bad servis slow internet practicly...

plusnet is joke bad servis slow internet practicly iposible to contact WHO wants to sit holding a phone for 20to 30 mins listening to somone saying "were sory for the delay" there not sory at all if they were they would do somthing about the apaling service well i for one have had enough goodby plu...

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Davidjohn King
Reviews 1
2020-07-14 02:04

Rudest customer services manager the last time we ...

Rudest customer services manager the last time we had a problem. Well I m just off to cancel my contract that ended months ago. Plusnet never told us that the contract had ended and bumped up our monthly payment massively because we were out of contract.. very convenient little money maker for Plusn...

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Jo Grant
Reviews 1
2020-07-11 18:36

Shocking Customer Service. They haven't got a clue...

Shocking Customer Service. They haven't got a clue what they are talking about! Incompetent and overcharge you. When offered a refund they want to send it in the post by cheque!! Moved home and being left without broadband and phone for days. They keep moving the installation date. Shame as actual...

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David Storey
Reviews 1
2020-07-07 00:24

Was previously with TalkTalk and after seeing how ...

Was previously with TalkTalk and after seeing how much I could save I was tempted to switch to Plusnet, so I phoned up and ask to make sure I could keep the same number and use my own ADSL Router not one of those crappy Sagem ADSL Modems that most ISP what to off load to us.

After establishing th...

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Saurabh Kumar
Reviews 1
2020-07-06 21:21

Rubbish company which will make you stressed not p...

Rubbish company which will make you stressed not proud. The speed I received always fluctuate and their excuse was speed depends on the place you live which was Sheffield city centre. They charge for service cancellation after contract ends. They keep sending bills after account is closed, with thre...

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Al F
Reviews 1
2020-07-06 14:40

Gave them 1 star because apparently 0 wasn't an op...

Gave them 1 star because apparently 0 wasn't an option. The worst internet and phone provider I have ever dealt with. Even when I left, they continued to charge me and 4 excruciatingly tedious phone calls later, I am still awaiting my refund. Either incredibly incompetent or just very unscrupulous

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George Morton
Reviews 1
2020-07-01 07:45

Ripped me off multiple times by selling me Fibre t...

Ripped me off multiple times by selling me Fibre they could't deliver but increasing my price anyway, and then blamed me for it. Even after this they said I couldn't leave them without paying a massive fee. I've never dealt with such a disgraceful business in my life. DO NOT USE !!

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Lesley Courtney
Reviews 1
2020-06-28 17:42

How PlusNet can advertise their 'Award Winning cus...

How PlusNet can advertise their 'Award Winning customer service' on TV is quite outrageous and very misleading. If you can get through to a member of the customer service team any quicker than 45 minutes, you are doing very well indeed. Quite appalling - I'm looking for an alternative supplier ...

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Tony Tibbott
Reviews 1
2020-06-25 09:29

They got my contract wrong. They overcharged me a ...

They got my contract wrong. They overcharged me a small fortune. They refused to refund me. They refused to cancel the mess they had made of my deal. They are THIEVES who just RIP YOU OFF. Forget the TV adverts they are VILE to deal with. Avoid them at all costs. I got a far better deal with TALKTAL...

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Mark Tesh
Reviews 1
2020-06-21 03:03

What a wonderful job this is! Pay is very competit...

What a wonderful job this is! Pay is very competitive and there are stacks of benefits; free internet & free food ETC. Plenty of room for improvement and learning new skills. I am a Technical Support Advisor here and I have no quarrels . Very understanding company, keep it up Plusnet!

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Saskia Wilson
Reviews 1
2020-06-19 04:59

Had no issues with plusnet until we had to cancel ...

Had no issues with plusnet until we had to cancel our account. Took seven phone calls and then another week to cancel. They charged us for an extra months internet although we had applied to cancel before this date. Terrible service. Always bounced around between different departments.

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M Falankuk
Reviews 1
2020-06-16 19:32

Awful company, the plusnet use the following strat...

Awful company, the plusnet use the following strategy, you sign for a contract of 12 months after the contract expired you sign with another company and plusnet will accuse you that you left before the contract was expired. If you check copy of your contract in fact you realise that does not mention...

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Rob Gee
Reviews 1
2020-06-12 02:17

Router keeps dropping out, which plusnet confirmed...

Router keeps dropping out, which plusnet confirmed from their logs. Sent out an openreach engineer who basically said the line into the house isn't up to fibre. From that point on plusnet now deny a problem exists, and charged me for a visit. Utterly useless bunch of liars.

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Nicki Mlalazi
Reviews 1
2020-06-09 18:42

The worst service I have ever received. the servic...

The worst service I have ever received. the service is terrible and thats just in a small flat. My wifi doesn't even reach my bedroom -__-. Their waiting call times are the most shocking as well up to 20 minutes each time I call.

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Jared Holmes
Reviews 1
2020-06-08 06:45

Joined Plusnet in July and we have had non stop pr...

Joined Plusnet in July and we have had non stop problems since. I must have phoned them at least 15-20 times to solve problems. Customer service actually isn t too bad as they are polite and sincere but the quality is appalling. I live in a house with 3 other students and we have had to miss a week ...

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Tony Clark
Reviews 1
2020-06-08 01:41

This relates to the set-up, only. I signed up to a...

This relates to the set-up, only. I signed up to an account on 16th August. The router turned up a few days later and I was told the service ought to be up and running by 30th or 31st August and that I would receive an email to confirm. When I had heard nothing by 2nd September I looked at my accoun...

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Justin Smith
Reviews 1
2020-06-06 21:33

Plusnet`s service used to be very good, you`d get ...

Plusnet`s service used to be very good, you`d get through to a real human being relatively easily. Not now. Loads of menus then an interminable wait, plus there doesn`t seem to be anyway to E Mail them.
I have an ongoing complaint with them because they put up the cost of my Broadband by 20% with n...

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