Pep Boys

2.9 · 309 reviews
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Nicole Sinclair
Reviews 1
2020-09-23 22:27

Not really sure what the point of having an appoin...

Not really sure what the point of having an appointment is. Waiting for hours for my car inspection!!! Only come here if you have no plans for the day. I will never be back. Should have listened to the other reviews...they are all true!

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Carla Dugas
Reviews 1
2020-09-23 04:10

Courteous service. My tire was repaired in two hou...

Courteous service. My tire was repaired in two hours on a Saturday. They called me as soon as it was done, no unnecessary waiting. I've been here several times for inspections and other minor issues. They have been great every time.

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Stephen Heinsinger
Reviews 1
2020-09-22 05:58

Mixed results. Car was supposed to be done 11a-12p...

Mixed results. Car was supposed to be done 11a-12p for new tires install and alignment. I call at 2:15pm and they are wrapping up, they say. Ok I get there at 3pm and the woman tells me the car is on the alignment rack cuz she/they just noticed there was an alignment on the work order. Still waitin...

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Rodolfo Bryson
Reviews 1
2020-09-20 11:39

Extremely helpful in getting me what I needed. It ...

Extremely helpful in getting me what I needed. It can be very intimidating especially since not everyone is a mechanic. They also helped me install everything I bought at no extra charge. The prices were fairly adorable and they have options for everything. If you are ever in a bind and you need hel...

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Alexis Fullman
Reviews 1
2020-09-19 07:17

This is the worst Pepboys experience I ve ever had...

This is the worst Pepboys experience I ve ever had. They over charge for an oil change, I waited for 30minutes to pick up my car because they had one working the service. I was not notified when my car was ready, and just found it in the parking lot. Other staff was incompetent. Do NOT waste your t...

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Theresa Gore
Reviews 1
2020-09-18 00:30

My altinater went in my Murano and I had to get to...

My altinater went in my Murano and I had to get towed home. Now I'm ready to have it replaced, I called Pep Boys this morning and phone was promptly answered to let them know of my plans. I was told that I didn't have to accompany the tow ride and my car registration was not necessary. Just give the...

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Erin O'Neill
Reviews 1
2020-09-15 17:56

TERRIBLE! TERRIBLE! TERRIBLE! This is by far the R...

TERRIBLE! TERRIBLE! TERRIBLE! This is by far the RUDEST staff I have ever had to deal with. All I wanted to know is if I could get an oil change on my car that day and the man on the phone cut me off (after i was put on hold for 20 minutes) and said "listen if you want us to do that you have to come...

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Axel Ortiz
Reviews 1
2020-09-14 15:02

Worst experience ever

Worst experience ever
Had my car 5-6 days longer it than it was suppose to be and when I go pick it up to go to work and it doesn t even start !!!!!
I spent over $1400 for me to not even take it off the lot and now this is another day without my car and I gotta pay for rides
This is extremely ups...

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Tim Birbeck
Reviews 1
2020-09-09 07:46

Updated review based on my most recent experience:...

Updated review based on my most recent experience: I scheduled an appointment at 8am for my car to get inspected. I dropped the car off, but I didn't hear anything back by 5pm, so I gave them a call. I was told that they didn't know if my car had been inspected yet and they would call me back. At...

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Casey Hoffmann
Reviews 1
2020-09-08 12:41

Absolutely horrible. My car was at Pepboys for a m...

Absolutely horrible. My car was at Pepboys for a month (part on back order), however I was NOT notified when the vehicle was completed until days later. When I picked up the vehicle, it was beyond evident someone broke into my car and rummaged through all my belongings. No windows were broken, so on...

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Eddie Banks-Crosson
Reviews 1
2020-09-08 08:22

I had an unfortunate experience with this location...

I had an unfortunate experience with this location. Today, 1/15/2018, I called this location for an appt for an oil change. My appt was at 11:30a. I dropped my car off at 11:25a and went to meet a friend for a few hours. I returned at approximately 2:45p. I walked up to the counter, and the gen...

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Eric Garrity
Reviews 1
2020-09-07 00:00

Would have given zero I was standing there decidin...

Would have given zero I was standing there deciding if I wanted an oil change when this young kid came over and very rudely asked if I needed help and was trying to herd me to the front register I laffed and left will never go to another pep boys

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Leonardo Sewell
Reviews 1
2020-09-05 23:22

I just moved into the Pennsport area this August. ...

I just moved into the Pennsport area this August. I went to this location for the simple task of putting a tire on a rim. I explained to the representative that I was coming from the grocery store, I had groceries in the car and that I just wanted to drop off the rim off and pick it up at another ti...

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PHI Y ISS S
Reviews 1
2020-09-04 10:35

After experiencing some unexpected car trouble whi...

After experiencing some unexpected car trouble while in Chester I went to this location via Uber and was sold the WRONG part by a heavy-set female manager.. I went back to her in yet another round trip through Uber only for her to say that her store doesn't carry the part & she had it ordered to her...

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Lauren Barth
Reviews 1
2020-09-04 04:51

They have good customer service if you're shopping...

They have good customer service if you're shopping inside the store for something. However I went here about 2 weeks ago for an oil change and I will never go back for service. I went in for a conventional oil change for $25 but the guy told me they can only do synthetic for $65 because that's what ...

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Kyle Knigge
Reviews 1
2020-09-03 08:38

I made an appointment a week ago for 11am. I was t...

I made an appointment a week ago for 11am. I was told that I would be in and out for an oil change because that day was wide open. I got here at 10:45 and my pickup has not moved. I went and asked how much longer and they said the guy who does the oil changes was not there and it would be another 45...

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Donna Matalavage Coghlan
Reviews 1
2020-09-02 09:57

Brought my car in for inspection. They called to s...

Brought my car in for inspection. They called to state the check engine light went on, wasnt on when I drove in their. My car has been there 3 full days and they still dont know why this happened. Wish I would have read these reviews first.

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Matt Leader
Reviews 1
2020-09-01 23:56

I should of known not to go to Pep Boys for automo...

I should of known not to go to Pep Boys for automotive repairs. I knew they d try to screw me and that s what they tried, but I had to get it done ASAP. I took it to them Saturday and got call Sunday I needed new front brakes/rotors cost $490 which is ABSURD! But I said fine do it I need it done on...

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Shoshana Weisberg
Reviews 1
2020-08-26 15:25

If I could give this Pep Boys zero stars I would. ...

If I could give this Pep Boys zero stars I would. I make an appointment for 6:00pm for a headlight replacement, and to patch a tire that a nail had gone in. Mind you, I called right upon open (8 AM) to schedule, and actually inquired what the latest time could be for that work. I asked if 6 was okay...

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Caitlin McGoldrick
Reviews 1
2020-08-26 04:23

Absolutely ridiculous how they treat their custome...

Absolutely ridiculous how they treat their customers. I received a call from an employee there and he basically told me I had to make an earlier appointment. I told him I made the appointment at the later time because it worked for me and he told me he couldn't take me he was too backed up. Inste...

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Laura Hink-Zoda
Reviews 1
2020-08-25 05:11

I made an online appointment for 5pm for the mecha...

I made an online appointment for 5pm for the mechanics to complete a simple oil change however this ended up being a three and a half hour wait. This happened after being told the wait was only 45 minutes once the mechanic took my car into the shop. My car was supposed to be next in line. After co...

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John Guarino
Reviews 1
2020-08-25 01:17

Store Mgr. Leo was very friendly and courteous tow...

Store Mgr. Leo was very friendly and courteous towards me. He and his staff assisted me in finding items needed for my car repairs. I wasn't able to locate the parts as they were not on the shelves at the time. They looked them up on inventory logs and found them. I was grateful for the help

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Sean McLaughlin
Reviews 1
2020-08-24 23:49

My appointment was for 9am. I made the appointment...

My appointment was for 9am. I made the appointment a week prior. It's 11:15am and I'm still sitting here. My car hasn't even been brought in yet. Isn't the purpose of the appointment to hold your own spot? If they're overbooked, don't take appointments.

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Malcolm Jones
Reviews 1
2020-08-24 12:40

If I could possibly give this store a negative sta...

If I could possibly give this store a negative star I d give it -5 star.One of the worst mechanical service I ever been too.Very slow service employees on phones an eating.Unprofessional, jus didn t feel welcome an the experience was a make me wanna not wanna come back.An because of that experience ...

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Michael Lee Shockey
Reviews 1
2020-08-20 14:53

The front end alignment done at this Pep Boys loca...

The front end alignment done at this Pep Boys location has ruined my tires, twice!! I'm in doubt if an alignment was ever preformed, after both of the struts were replaced, by Pep Boys. At 80 mph on I95, a front end blow out will kill you!!! Does Pep Boys understand the words that I am saying!!! A f...

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Gabriel Mills
Reviews 1
2020-08-20 10:07

I can't say enough about the service I received to...

I can't say enough about the service I received today. My wife clipped the curb late this afternoon and tore the sidewalls on two tires. As she needs her car to get to work I pulled the wheels and ran them down 45 minutes before closing on a Sunday (without calling ahead) and they went out of their ...

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Monae Alvarado
Reviews 1
2020-08-14 01:48

Bought a 3v keyless entry battery for $5.49 from t...

Bought a 3v keyless entry battery for $5.49 from them for my keyless car remote and I needed help to put it in. The lady at maintenance and service said she doesn t know how but those men in the back can help. But when I got there one of the 3 guys working told me he knows how to do it but he isn t ...

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Mark Hall
Reviews 1
2020-08-12 08:02

Scheduled an appointment online for an inspection ...

Scheduled an appointment online for an inspection only to be told that there was no inspector on site and the appointment I made online did not correspond to an actual appointment in the store.

I'll go to a local shop for inspection where they care about their customers.

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Treetop Lodge
Reviews 1
2020-08-10 16:22

Made an appointment the day before for a 4pm to ha...

Made an appointment the day before for a 4pm to have 4 new tires installed. Showed up at 345pm and was told they can't accommodate my appointment. What's the point of making an appointment if you can't even accommodate them.. Last time I ever go here!!

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Jackie Sapio
Reviews 1
2020-08-10 07:00

12:50 arrival for 1pm apt. Made online.

12:50 arrival for 1pm apt. Made online.
Check in was not completed until 1:10, car was not taken back until 1:30 pm. Car was not finished until 2:15. Another customer who had the same service completed came in 10 minutes after me and was completed 20 minutes before me.

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Barb Hauck-Mah
Reviews 1
2020-08-06 01:58

worst car service experience in 40 years! It's act...

worst car service experience in 40 years! It's actually 0 stars rating. We were told 2 hrs for inspection test and made morning appointment. Called at 2pm and they hung up 2x before we learned they had not started on job. Threatened to cancel service and asked for supervisor. and they promised it wo...

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Rebecca M
Reviews 1
2020-08-01 21:55

Truly awful experience, I wish I could give 0 star...

Truly awful experience, I wish I could give 0 stars. Brought my car in for a state inspection at 10am, they estimated it would take 4 hours. Called back at 2pm to get a status update and they hadn't even started!! I should also mention that the employee I spoke to was quite rude and hung up on me tw...

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Stacy Moon
Reviews 1
2020-07-28 12:08

I have never been treated so kindly by automotive ...

I have never been treated so kindly by automotive staff. By far the staff Quadere, Brian, Jeanette, and Egin has went above and beyond to ensure that their customer has left happily. With my kids tire blew out on 95. I drive it off the ramp anf by luck pep boys. They close in 10 minutes. They can se...

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Bobby Hummel
Reviews 1
2020-07-22 18:15

I got 4 new tires put on 9 months ago. I now have ...

I got 4 new tires put on 9 months ago. I now have issues with a side tire bulge. They refused to accept the idea that it could have been a manufacturer defect and insist I pay full price for the new tire. My appointment was at 4 PM. I had to wait until 8:30 PM to get the car back. I also learned tha...

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Lydia C
Reviews 1
2020-07-22 12:44

Take your vehicle anywhere but here. In 15 years ...

Take your vehicle anywhere but here. In 15 years of owning a car I've never experienced more horrendous customer service or mechanics. I got an oil change and a tire repair. The tire blew out literally the next day on the highway. I spent $200 getting home (for a tow, new tire, and installation)...

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Bob Kulawiak
Reviews 1
2020-07-22 02:08

easily the worst experience ive ever had with any ...

easily the worst experience ive ever had with any business ever. i will never recommend this place or ever step foot in there again. had an app for noon didnt hear anything till i called 4hrs later and they were like.. em o yea we are workign on it now.. i hear nothing for 2 hours so i call back an...

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Michelle Ruggles
Reviews 1
2020-07-21 10:20

My 24 year old daughter took her 2016 Mazda there ...

My 24 year old daughter took her 2016 Mazda there to get her tire repaired, they told her that couldn't be done and proceeded to tell her they only had one tire that would work and it was $150! A week later she gets her brakes done from our regular mechanic that we've used for 10 + years, he told he...

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Tom Nardi
Reviews 1
2020-07-18 02:14

I made an appointment for an oil chance. Was told ...

I made an appointment for an oil chance. Was told it would take 30-45 minutes. I'm currently here going on my third hour.

Service guy said he 'meant' to call me to come inspect my tires about a half hour ago. But he forgot. Meanwhile I've been sitting in their waiting room for the better part of ...

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Tammy Osbourn
Reviews 1
2020-07-18 00:18

Dropped car off a little after they opened on a Sa...

Dropped car off a little after they opened on a Saturday to have the check engine light diagnosed and the problem fixed. Called at 5:30 that night, no one can even tell me if the car's been looked at. Call again Sunday afternoon, it's finally been looked at but they can't tell me what was wrong with...

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Taylor Judge
Reviews 1
2020-07-17 21:00

I can not say enough about this Pep Boys location....

I can not say enough about this Pep Boys location. The reason, I keep coming back is, yes-they are affordable, but most importantly the service. Jim took care of me my first time here, he was honest, fast working and just incredibly kind. I felt like I could trust him with my car and look to him for...

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Alyssa Santiago
Reviews 1
2020-07-15 08:03

Their service team is so unprofessional it s disgu...

Their service team is so unprofessional it s disgusting. They were talking to me as if I was a problem & constantly tried to dismiss me. Multiple employees walked by me while I was waiting at the service desk. Some even said hi but did nothing else. I will never come back. If I could give 0 stars I ...

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Greg McCoy
Reviews 1
2020-07-14 00:00

I went here despite the reviews because I felt tha...

I went here despite the reviews because I felt that a lot of people were just being overly critical with their reviews. Well after waiting over an hour for an oil change the mechanic who performed my oil change lazily went about it, taking over 45 minutes. Even after I pointed out that he did not ...

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Vincent Dougherty
Reviews 1
2020-07-12 21:31

This is the worst pep boys I ever been to. I just ...

This is the worst pep boys I ever been to. I just brought my car here a few days ago. They had my car for an entire day. I called 6 hours after my car was dropped off and they said the car was up shortly and they would call me when it was finished. I go there hrs later 45 min before they close to fi...

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Cary Gottlieb
Reviews 1
2020-07-07 22:06

I needed to replace a blown headlight and had a de...

I needed to replace a blown headlight and had a devil of a time in removing the blown headlight. The man behind the counter dropped everything he was doing, and came out to the parking lot to help. I didn't ask him to do this, he simply volunteered. That goes a long way in my book.

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JEB Brown
Reviews 1
2020-07-06 17:07

Avoid. They failed my wifes car inspection demandi...

Avoid. They failed my wifes car inspection demanding $769 to replace both rear shocks which they claimed were leaking after less than 12mos light local driving. I gave them lots of opportunity to change their absurd diagnosis, but they didn't. After I get a proper evaluation from a trustworthy mecha...

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Michael Coyle
Reviews 1
2020-07-05 14:01

Went in looking for seat covers had a very limited...

Went in looking for seat covers had a very limited selection didn't have what I was looking for. And also, in the process of buying floor mats crushed my fingernail putting back the one I wasn't buying. The lady cashier was very nice gave me a band-aid and since I wasn't member signed me up and gave...

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