Ryan has always done a great job of responding to any issues that we have had in the past. Even with the added challenges today, he has made a point of following up with me. I appreciate the effort and professionalism.
Do Not use!. You will be unable to cancel. We had their service and went with a face to face service company in the store. This company would not cancel even with email proof of them saying it was canceled and continued to charge my account for 11 months.
Virgilio has been very helpful and attentive. He is always willing to help me and if he can't, he finds someone who can. Thank you so much for helping.
My experience with Sekure Merchant Solutions and my Relationship Manager, Nichole Wan has been exceptional. She has gone above and beyond to assist me and my business with all of our merchant processing needs. She follows up and follows through every time. I highly recommend them for your business n...
I write to give a BIG thank to Theodora Giotsalitis@Sekure Merchant for helping me recouping my money from NAB, the processing company. After I cancelled with them and returned the Terminal back to NAB; however, they still deducted over thousand of dollars claimed that I didn't return the terminal. ...
Sekure Merchant Solutions has proven to be a trusted and value added business partner. Our Relation Manager Reannon Tracey at Sekure Merchant Solutions has been instrumental in our business success.
If you like being on hold and hung up on then they are the company for you. They used North American Bank card as my processor the fees are huge. When I tried to cancel and switch the charged me $300. Plus the machine is $895. if you do not return it. When you try to cancel you get the run around. W...
Excellent service this time around.
I ve been with Sekure for a few years now. Let s face it there s nothing fun about having to update or change CC processing so I don t really look forward to it. I ve pondered switching away from Sekure/NAB a number of times in the past year or two. I was fo...
As the owner of Welding Equipment Company for the past 35 years, Sekure Merchant Solutions specifically Jamie-Lee Carlino is excellent. She is polite, helpful and completely knowledgeable in her field. She has always treated me as part of the team and not just a "sale." I love that she is always ...
Horrible and a total scam! Harassed my American family member's company and cost them money. If they call HANG UP
I want to give a big thank you to Virgillio Rizzo at Sekure for helping with our card services account at Norms Auto Electric. Virgillio helped me in three ways with one phone call. First helped me to stay positive during such a time in this world. Second gave me advice needed to take care of an imp...
After several months of trying to set up a new payment processor and several phone calls and emails later I just gave up. I received a phone call from Virgilio Rizzo and with in one week my account was finally set up properly. Virgilio was very professional, communicate was top notch. I give Virgi...
I would like to thank Nicole Wan and only Nicole for her excellent service in dealing with this company. This company should have more employees like her - she is too good for them. For seven (7) months I talked to eight (8) different 'specialists, supervisors, relationship managers, and each one a...
Highly recommended this company to Business Owner. The rate is cheaper than my previous cc company and I received call back immediately to walk me through the set up of the machine. Very professional and prompt. Thanks!
Originally our experience with Sekure Merchant Solutions was horrendous. Shanilia Chaundary, did not respond to our emails nor our requests for assistance. This resulted in hundreds of dollars of lost income and we were very disappointed. Thankfully, we were connected to Ryan Rourke who helped us fi...
Michelle was very responsive and got me set up on Authorize.net with a new merchant account quicker than I expected.
Thanks Michelle.
Virgillo was a wonderful represenative for Secure Merchants, whenever we has an issue he resolved it immediately..Then we got a new represenative and after an update on October 15th our back web where I print out my daily reports from was not catagorizing my sales and service and taxable and no tax....
This company is terrible. We declined their offer and they were asked not to contact us again and now the representative will not stop calling to the point of harassment! Every time we block their telephone number they just call from another number. I am filing a complaint with the BBB
I can't began to say grateful I am for Karen! She is always there whenever I need anything regarding our system. She always responds quickly and promptly. That is something that we really value at our office. I really trust her when it comes to this. I always enjoy hearing her positive voice! Robbin...
I started my relationship with Sekure Merchants 5 years ago to help me find the best value for my credit card processing. Jamie Lee Carlino has been my account rep the majority of the time and has been absolutely amazing to work with. She is extremely knowledgeable and professional and takes her ...
Marjorie Yupio Kamil was extremely helpful and went above and beyond to make sure that my small business, Devore Hardware Co., was completely up-to-date and satisfied with our current services.
Michael Forde helped me with my PCI compliance. He was courteous, professional, patient, offered real-time solutions and stayed with our call to ensure that I was on my way with our end in mind. Thank You!
I have worked for Sekure for over 3 years now, and I have to say that they are a wonderful company. The relationship managers really go out of their way to give merchants the best possible service, and constantly strive to be as understanding and patient as possible.
Great company!
Michelle was unbelievably helpful, She took care of us in such a timely matter, followed up and over all did a top notch job. Great Company that gets your needs taken care of and then some.
Excellent customer service. They are always so helpful.
My employer hasn't worked with this company, but Sekure has now called our business 3x within 24 hours dispite being asked to not call back. This is harassment.
Virgillio is incredible, he contacts us every week to check on us and to make sure we do not need anything. Merchant Services has yet to disappoint!
Excellent Customer Service. Actually reduced our processing fees! Ms. Samuels is the best! Ask for her! She cares!
It's been a pleasure working with Mila. she has always been very responsive to resolve any issue I encountered.
Michelle handled all my questions and concerns with professionalism and a smile I could hear through our call. She was patient and friendly and I resolved my issues efficiently. Thank you for outstanding customer service.
Michelle Gionet was extremely helpful in detecting why our funds were being held. She resolved the problem quickly and professionally with very little research needed on our part. Thank You Sekure Merchants for a job well done.
Ryan R was a pleasure to speak with and made everything easy! Thank you Ryan, we need more customer service people like you!
I am so happy I ran across this ad on my computer as I just opened my own Clothing Boutique and I am going to a lot of Pop up and Vendors events, I had been using Square previously with my Salon and for 6 years that worked great, however, I used this over the weekend for my very first event and it w...
Horrible experience working with these people. IF they call hang up! Don't let them try to earn your credit card processing. Nothing but a nightmare! Lots of hidden charges and fees. 3 year contract with large cancellation fees. Borderline criminal what they try to get away with.
Very quick service and accurate information. My question was resolved within minutes. Thank you
I was so thankful today that Nichole was able to help me with our PCI requirements. She quickly made a call and was back on the line in a very short time and the problem was fixed. Nicole was courteous and efficient. Thank you, Nicole Wan.
Brian Green called wanting me to send in a statement for them to review so they could let me know if I was getting the best rate or not. I refused to send a statement so he informed me I must be loosing brain cells. Lets you know what kind of company they are.
We recently signed up with Sekure Merchants and my customer service representative, Emilie Gobeil , has been a great help. There were a couple issues setting up initially, but she was very responsive and resolved them right away.
Was called by Dan Davis. Once I told him that we went with another company and that we would not be willing to switch so soon, he got really angry. He began yelling at me and telling me that if I didn't give him a time to call back, that he would call hourly. Then I just told him ,no, we won't be go...
We are currently working with Sekure Merchant Solutions and we are very happy with the customer service they are providing to us! Charnay Crabb was fantastic and returned my emails in a very timely manner as well as following up with a phone call. Thank you!
I am so impressed with Sekure Merchant Solutions! I am a Physician in North Carolina and recently had to close my practice due to COVID. I had to lay off my staff in March so have had to do everything in the practice that my staff always did. That meant that I had no idea how to do many things! Obv...
Virgilio Arizona was great discussing and implementing new fees and rates with our credit card transactions. He was prompt and courteous with meeting our needs. His performance exceeded expectations.
Rizzo Virgilio is in charge of my account at Sekure Merchants. I just want to say how impressed I am every time I talk to him. He always go's above, and beyond when it comes to taking care of us! He is the definition of professionalism that so many other companies lack. Thx, Rizzo "You DA MAN" ...
Customer services has been very responsive. Danielle B. was very helpful. I just started using Sekure Merchant Solutions, but so far I am very happy.
best company with professional analysis's to show you the rates that you are entitled to, you can save tons of money on your merchant account!!!
The office Virzillio Rizzo, thanks for your polite response in timely manner with lot s of respect
Samantha was courteous and very helpful! Excellent customer service!
Just wanted to give a shout out to Linda Nguyen for her immediate attention to helping Memorial Highway Chevrolet of Somerset get our account set up so quickly. She even facilitated and resolved a mistake I made on my end and had us up and running in no time! In the auto industry it is imperative t...
I am a small business customer who is far from expert at credit card technology. Mila has been extremely helpful to me in understanding what I need and she listens to me explain my needs. The options are quite complicated and she is responsive and maintains contact with me.
Shahnila Chaudary, a Relationship Manager, with Sekure Merchant Solutions has been very courteous and responsive with follow-up service on issues with our account. She assisted in transferring from a compromised account to a new account, getting credit card proceeds that were held in reserve posted...
Jamie-Lee Carlino the senior relationship manager is excellent. I have had to open several new merchant accounts over the last 6 months and she has been wonderful. She has even helped with other issues that have arisen. Highly recommend her and Sekure Merchants!
Called my place of work. First tried to speak Mandarin with a funny accent, then asked for the owner. And when he couldn't get the owner, hangs up rudely.
Thedora was spot on! What a wonderful relief to have a representative who knows what and HOW you want an item to be. She took the time to call and update me on the progress of my issue(s). What a great human being! I appreciate the time AND effort put in to my account. Thank you Thedora! YOU A...
They have called me countless times. I had them give me a quote and I still wasn't interested so I politely told them no thank you. Months later they start calling again, I answer and tell them that I am happy where I am at and that I have a friend taking care of my merchant needs. I ended the call....
My hat's off to Mr. Virgilio Rizzo. He has been extremely helpful and provided outstanding customer service.
Ryan, always goes above and beyond for me! Outstanding customer service!
Was in a call w/ a lady named Robyn/Penny. She's absolutely the rudest person I've ever met. I can't believe they keep someone like her employed. They definitely lost me business.
Working with Joshua Corcos was one of the best experiences I have had in the credit card area. He not only found me the best way to proceed when up against competition he followed up and then found my company an even better solution and followed through with that. Great experience in an industry tha...
Thank you Mila very much for your time and assistance today. Mila is very professional and helpful in how she explained my account and current options. Mila's voice showed her true compassion and desire to help me find the best solution for me. Thank you for being you Mila!
Brittany Bedard, Senior Account Representative was excellent to work with. She is an excellent listener which enabled her to design a proposal that was highly competitive, and met our business needs to a tee. She was highly knowledgeable about the market, in addition to knowing about managing the ba...
Mila is a Relationship Manager for Sekure. She is professional, kind and knowledgeable. She strived to find the best solution for our company needs and went above and beyond my expectations. Thank you for great customer service Mila.
This company has been very helpful to our Company. They are easy to talk to and always there for us. Great Company.
Our company, Glenvilah Veterinary Clinic, recently signed up with Sekure Merchant Solutions and our experience has been fantastic! The technical support we have received has been outstanding! They are extremely responsive - quick to return calls and even faster to solve the problem. The technical t...
Theodora got he job done when no one could or wanted to.. Thank you :)
Joshua
Your awesome to work with , we are so glad that you became our accounts manager you have great customer service we feel you genuinely want to help straighten things out or make things better we are a small seasonal business so we really have to watch our pennies so we again thank you
The Cr...
I ran into some issue yesterday and got the pleasure of working with Virgilio. He was pleasant, reassuring, and went above and beyond to get my issue resolved - and QUICKLY. I am glad I get to have him as my relationship manager, I know I am in good hands!
Excellent customer service and very competitive pricing!
My rep, Michelle Gionet, is always so clear and patient when it comes to talking me through something, like setting up our new touch screen credit card machine that emails or texts the receipt directly to the customer! We are very excited for this new and easier machine at our company.
I had an issue and Theodora was the perfect person to help me. She was quick to respond and very professional. I always get great response in working with my team and appreciate them very mcuh
Virgilio Rizzo was very helpful and a pleasure to talk to. He made sure all of my questions were answered and made sure I understood all the answers given.
Every time that I have a question or problem Virgilio has the answer, the training & a delightful personality. I am so blessed to have Sekure Merchants to interface with our processing bank. They help to keep our costs down & keep me informed. I can't say thank you enough!
We have had a great experience with this company! They always respond extremely quickly and are always able to answer any and all questions. Virgilio goes above and beyond to make sure nothing goes left undone and is so friendly and accommodating. Highly recommend using this company!
Katherine has provided excellent service! She has always answered all of my questions in a timely manner, and is very thorough with her explanations! Very professional!
Nicole was very helpful and she explained why she was late in responding to my request for assistance some time ago. In truth, her call was very timely as I had a couple of additional issues that had cropped up just today that she kindly helped me resolve.
I would highly recommend Sekure Merchant Services and North American Bancard if you own a business and are looking for a reliable, honest credit card processing company to work with. Virgilio Rizzo and his other team members are great to work with and always make you feel important as their customer...
Have a question you will get a response within 48 hours. Very professional in their communication and take the time to review your questions or concerns.
Nicole at Sekure Merch has helped our small business out tremendously. She has showed us how to save money in these crazy times. Thank you
WE DECLINED YOUR SERVICES. STOP CALLING MY BUSINESS.
The salesperson overpromised on a few things. Pretty easy setup from start to finish. Working with support was fairly easy a majority of the time. Other times, it took way to long to solve something or ask about something I felt like was an easy question or thing to do. An okay experience overall.
Mila Prascevic at Sekure Merchants was a tremendous help with reconciling my account. She was persistent with being overbearing (rare these days!) and her follow up was unbeatable. She provided guidance every step of the way. I look forward to working with Mila again! Showman Fabricators, Bayonne, ...
My rep was extremely helpful in setting up our new equipment. It was a pleasure working with him.
It has been a pleasure to work with Michelle Gionet. She is very professional and easy to communicate with. She explains the product and processes flawlessly!
I would leave less than 1 star if I could and I am usually not that kind of a person. I can honestly say this is the first bad review I have ever left a company but felt compelled to do so.
Pushy & rude. When someone is a fast talker and gives you misleading information and run around information ...
Joshua Corcos has been an amazing resource for me. From getting some account signature changes made (where others had failed) to helping me figure out how to recycle an old credit card machine, he has been very helpful and attentive despite our small account, and has continued to correspond when is...
Switched to this company thinking I would save some money and everything was good till I decided to cancel my service for reasons not related to the performance of the company. Was told there was no contract and would you know it, there was plus a cancelation fee of $1600. Guy lied to my face severa...
I have been working with a representative from Sekure Merchant, Virgillo Rizzo, on switching my terminals to the newer smart machines. He was kind and patient enough to guide me through the main differences, we switched one terminal t a time and get back for evaluation of my experience and ended up ...
Ryan Rourke has been our representative for several years. He has patiently helped when I almost made a mistake. His friendliness and courteous attention are so appreciated. Thank you Ryan!
Don't use them, they are thieves. They will lie right to your face. Wish I didn't leave my first company. I am paying much more fees now. I called them few times. They couldn't explain why they changed the fees percentages and they will call me back...but no calling back. DON"T USE THEM. Save y...
Virgilio Rizzo WAS VERY HELPFUL AND RESPONDED IN A TIMELY MANNER, HE WAS VERY KIND AND RESPECTFUL AND HE RESOLVED MY ISSUE