Probably one of the worst (if not THE worst) web portal. It is poorly responsive, takes forever to load, cannot retrieve the reports, it is a hit or miss at best. I get an email that I have payment from a payer. I log into Payspan. It takes forever to load the pages. Once logged in, the home page ...
Answered my phone call very quickly. Judy was very helpful in resolving the issue. Thank you.
Unbelievable that I had to stay wait on the phone for over an hour...still waiting, as I was locked out of payspan. Tried to get help from another payspan department, and they were disinterested in my issue and sent me back again to wait...wait...wait. This costs me hundreds of dollars.
Susan Spehl...
Frightening! Our company experienced embezzlement by the office manager who was the administrator on our payspan account. For 2 weeks I called, wrote, waited on calls, spoke to numerous individuals up to supervisor Ashley to freeze the account and remove the office manager from the account. Only whe...
I have waited on hold for over an hour just to get someone to explain to me why the remits are not showing up in our portal. No one ever answers the phone and I have emailed provider support several times and all they say is "call us directly" and I call and they dont answer. I am stuck in this loop...