Staff are only nice if they think you have money otherwise they act like you are bothering them they refused to give me pricing on new buildings they were very nice in the beginning
I just have to begin by saying, out of all of the surrounding area apartments/property management companies(Asheville, Arden, Hendersonville, Black Mountain) these friendly folks(Kristian and Will) are the most accommodating and simply the very best! I have been the most annoying person trying find ...
I called asking for prices and Hannah was so helpful that I almost rented out 2 apartments just to show my appreciation for quality customer service
I enjoyed my stay in Asheville back in March. The leasing agent Brady Greathouse made my stay so enjoyable. His knowledge of the property and hospitality customer service was so pleasurable . He directed me on attractions and all the amenities, with a contagious smile. I stayed at the townhouse ...
This is an amazing place to live! The location is unbeatable and the staff and prompt maintenance make it a hassle-free living experience. I love the resident events, amenities, and the feeling of community that Hawthorne at Southside offers.
Living at Hawthorne at Southside has been such an amazing experience! The amenities are endless and they are always doing community events to bring all the residents together and keep us happy!! I would recommend this community to everyone and anyone.
I was hasitant to move into an apartment complex ( Ive only rented houses). I am thruoughly impressed.
My one and only complaint is that I was mislead into thinking that the studio housing was going to be updated. After living in the studio, I have quickly over looked that concern as I ve made it m...
I feel like we have been treated very poorly at the Hawthorne at Southside leasing office. The apartments are beautiful, but no one seems to care about the applicants. My wife and I were so excited about moving to Southside, and we were very dedicated to completing all of our paperwork perfectly to ...
Terrible place to live .
I lived there 3 years ago and I had to pay damages when moving out , that was fine ... I payed it . Now a collection agency is trying to come after me for these charges that I already paid ! Extremely disorganized place . Only move here if you want to throw money away . ...
I own a moving company and get many jobs from residents moving in and out- my customers have always been very happy with their apartments and I must say- the new luxury apartments are very nice and easy to get furniture moved in to
Currently experiencing multiple knocks on my door at all hours identifying themselves as police and when you open the door no one is there.... for 1500.00 plus a month I expected better
I love living at Southside! The people are awesome!
dont know about the new one but the old one sucks.kitchen is leaking very badly. they have to change the whole wall, cabinets are stinking, bathroom sink is broken, bedroom door is making noise. and its neen 1 week only we were there. nobdy will believe i knw
Great complex, friendly and accommodating staff, and conveniently located.
Whenever I need something, Brady is the man I go see. I know it will be taken care of if he handles it. Dont regret living here at all
We moved in during the pandemic, in May, and I didn't know what to expect because we were moving from out of state and never saw the apartment. Alyssa created a video walkthrough of our exact apartment for us, even showing us the view from the balcony. She worked with us as we changed from 1st floor...
Just moved here and with all the COVID precautions, you can imagine how difficult it is to move (sight unseen) to another place let alone a new state! Found the Hawthorne Apartments at Southside through word of mouth and all the apps out there and am truly grateful I did. Jessica G. was so patient, ...
Awesome community centrally located and very well maintained. As an locally based Asheville moving company, we are often called in to provide labor as new residents move in or out. It is always a pleasure to serve @ any of Hawthorne's facilities.
My family and I have lived here for 3 years now and it s a great place to call home. The complex is always clean and the staff are friendly and helpful. Interacting with neighbors is always pleasant and it really feels like a community. My kids love going to the pool and my wife and I get great use ...
Love it here! Staff is friendly and always helpful. The dog parks are great!! Gym is so nice and I can use anytime. Pool is awesome in the summer. Biggest pool deck I have ever seen.
Great apartments! Perfect location. Staff is very friendly and helpful!
If I could put NO stars I would. I lived in the town home w/basement for two years. within the first few months I had a whole yellow jacket nest inside my bedroom wall. Put in numerous maintenance requests for the water that was leaking into my basement through the sliding glass door frame. Never f...
Love the staff, they are all wonderful and supportive to the residents. There are several events every month that help us get to know our neighbors, as well. Maintenance is always prompt. Our Luxe apartment is beautiful and very cozy.
Only real complaint I have is that the dumpsters by our building...
Love this place! Great location, friendly staff and dog friendly.
Hannah Metcalf is awesome. She bent over backwards for me for 2 straight days to get some things cleared up that were not the fault of her or her company. Regardless, she took it upon herself to go the extra mile and do what it took to get me cleared and I was able to sign a lease the very next day....
I'm really not sure where to begin with Hawthorne at Southside. My initial experience with the onsite staff was positive, they were very friendly and willing to help. The real problem came on move-in day, I had reserved what appeared online to be a 3 story townhouse with a finished basement (accordi...
I was only given a 3 days notice before I was relocated to Asheville. Needless to say I had no idea where to search for a place to live. I was recommended Hawthorne through some friends and since then, Hannah s been incredibly helpful getting me settled on a quicks moment notice. Seems to actually ...
Very nice young lady showed us various apartments. Superb staffing.
I & mom moved new home Hawthorne Oct 2015. Oh hated kind live apt keep higher rent $$. But i like closet, bathroom and bedroom.
I don't usually leave reviews but my experience was so awful that I thought I should. By far the worst company I have ever had to deal with. We always paid on time. We were good renters. Then when they needed to fix outdated/broken equipment (a hole half the size of the stove behind the stove, broke...
One of the best apartments I've lived in. I'm in one of the new phase 4 apartments on the 3rd floor. Two bedrooms. Spacious, well thought out floor plan. Everything works and I rarely need to contact maintenance (unless it's something I messed up myself).
When I do contact the office or maint...
Renters beware. The pictures online of the remodeled units are not a true representation, we are moving to the area from out of town. We made a special trip up to see the unit/sign the lease. The leasing office tried to get us to sign the lease prior to seeing the unit and then we were charged a adm...
Staff is very rude. The apartments are run down and decaying with no plans for repair. Hardly any apartments have washing machines and dryers, but they have some by the office that are always broken. Do yourself a favor and go some where else. Where the staff is friendly and the apartments are worth...
Hannah is the most stellar employee I ve ever come across, and this place is beautiful.
The wonderful lady that showed my fiance and I the apartments was very knowledgeable as well as professional about it. Her name was Hannah I believe.
It has a car cleaning station and, my favorite, a nice gym. Great water pressure and clean. Big trash area and plenty of parking.
We've been looking...
Convenient location, friendly office and maintenance staff, but poor plumbing construction. Twice over the course of my first year of residence, two different water hoses had become disconnected in my unit. Don't misunderstand; they did not burst spontaneously: It's that they are so old, the PVC fit...
Place is good just don't count on using laundry facilities. Currently four of the ten washers are out of service. I think I've had some issue with laundry as many times as I haven't. Always say same thing, "Sorry, we use a third party company..." Time to either not use a third party or get a better ...
The apartments seem overpriced for what you actually get. Management is fine, however.
By far the best apartment complex I ve stayed at! The leasing process was very simple and all the employees were well informed about all the great amenities that Southside has to offer! Thank you to Hannah in the leasing office for helping me find a great place to call home!
Great and friendly staff, very helpful and quick to fix a problem.
When looking for a place to live in Asheville, I know it can be confusing when you see a property like this with the one star and five star review bars filled. It's contradictory and makes it hard to decide which are true. The important thing you need to know about Hawthorne is that they are soulles...
****Edit***
Below is how I felt after just a week, now I see that they only care to get you in here. Once they are getting your money, they stopp caring altogether. I could write a book, but read the reviews by everyone else. I feel the same.
I've only been here a little over a week but so far t...
Before we moved in, we were shown the exact apartment we would rent according to them. Move in day comes around, and they give us keys to a totally different apartment and said there was a miscommunication. We also would put in maintenance requests and it would take WEEKS to get them to show up. ...
Sara Worley went above and beyond for my parents to get a beautiful apartment on first floor due to my mom's handicap. She was an Angel sent from GOD to help us find our new home at Hawthorne Southside. She is extremely friendly and helpful just like the staff Hannah, Brady, McKenna and management....
If you want to have a pleasant experience while living here you need to be ok with paying way too much money for a building that s cheaply built, live on the 3rd floor, and pray to god no one moves in beside you. Saying that the walls are paper thin is an understatement. I wish we never moved here. ...
I highly recommend Hawthorne at Southside! OUTSTANDING CUSTOMER SERVICE, from beginning to end!!! They helped me get into an apartment quickly and smoothly, even though my credit wasn t the best! Sarah and Leah were very professional, More
ABSOLUTELY HORRIBLE EXPERIENCE. From the start of me and my roommate moving in there were constantly questionable issues brought about about the management "loosing our money". After 3 months of living there they charged us a bunch of money and stated we never paid our application fees... which we p...
So far we have really liked living here in the newer apartments. We love the location, the unit we picked, maintenance has done a good job of coming and fixing things that we needed fixed, and the perks like parties/goodies that the staff put together. The only downside would be the other resident...
The new gym is AMAZING! I canceled my gym membership because it was all I needed (saved me about $80 a month). The staff is super helpful, and the maintenance people are speedy quick! Highest recommendation!
Large Dog owners, re-think renting with this "dog friendly" company. There are several attractive amenities for dog owners, but the high fees and the lousy front office staff outweigh the benefits! We were placed in a town-home next to a man who works at night and sleeps during the day and is a know...
WARNING: After me and my wife got married last September 2016 we decided to move into the Hawthorne apartments. We call Hawthornes office on our scheduled date to pick up our keys and move in and they never turned in any of our paper work. As a matter of fact they didn't even have a place for us to ...
Hawthorne at Southside as always been friendly to us, we love the pool area, and the two dog parks.
Can hear everything around apartment including the neighbors snoring at night. Short hot water time when showering! Very unsatisfied, EXTREMELY DISSATISFIED WITH THIS COMPLEX! AND ESPECIALLY FOR THE PRICE.....A ONE BEDROOM/ONE BATHROOM APARTMENT! Has made my new move not a pleasant experience at ...
This is the worst experience we have ever dealt with as far as an apartment or landlord has ever gone. They told us we could rent a townhouse with a basement and after we paid our $60 application fee the ignored us and didn't return phone calls or emails for over a week. After we finally got ahold o...
We've been here for 6 months in a townhouse apartment in the older section. We chose Southside because we can have our pets. The staff have been great- and the maintenance people have been prompt in taking care of a few problems that have cropped up due to the age of the unit. We took this townhouse...
This is an amazing place, and the staff was amazing!!!
A solid 3, maintenance is good and friendly, apartments are conveniently located in Skyland around many amenities, about 10 min (with good traffic) from downtown Asheville and the hospital. Grounds crew keeps the property well maintained, if a tad plain. There could be more trash disposal areas to d...
So far the only issues we've had are with other dog owners not picking up after their dogs in the dog park. But parking is good the walls aren't paper thin we use all the amenities and can't really complain about anything I highly recommend this place. Currently have been living here for 3 months.
I recently moved to the Asheville area. I toured at multiple places, and this one by far felt the most like a place I d want to call home. The staff is incredibly nice and helpful. Especially Brady, he s gone out of his way to make me feel welcome and make sure I ve gotten settled into my new home. ...
I love Hawthorne. Everyone at the office is great, they're friendly and hilarious. I love all the events they do for the residents and how they send you newsletters promoting these events. I recently just got a little care package with my favorite drink and candy with a thank you card from Sarah, wh...
Love living here.
It's been 3yrs and I love it.
It is a safe place,clean and tidy with good neighbors.
Good staff and quick maintenance service with plenty of fun parties in the club house.
Hah.. just wasted 40min. Idiot showing us the apartment lied to our face about the price. Got a money order and filled out the app just to find out we were dealing with a dishonest air head. Thnx.