North Bay Ford

3.6 · 89 reviews
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Esteban Mora
Reviews 1
2020-12-04 16:45

After buying the van I was a little bit disappoint...

After buying the van I was a little bit disappointed , I found on their website that other units have a keyless entry system and my doesn't even that those other units were more cheap, I think the seller should let me know about other options.

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Jim
Reviews 1
2020-11-24 10:35

I had my vehicle towed in at the close of business...

I had my vehicle towed in at the close of business. The front office girls weren't very happy to see us but the manager intervened quickly and took care of us right away. There were no hassles with warranty items and the work was finished even before the manager's estimates. Nice doing business w...

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mike reinhardt
Reviews 1
2020-11-01 06:02

I purchased a vehicle that was certified "CPO" by ...

I purchased a vehicle that was certified "CPO" by this dealership. I have purchased many cpo ford's and have had great experiences. Unfortunately this dealership did not properly cpo the vehicle. It arrived with a very strong odor of cat urine. The odor was not able to be narrowed down to one spot, ...

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Jenn Byrd
Reviews 1
2020-10-14 23:08

What an easy and pleasurable experience! I ve neve...

What an easy and pleasurable experience! I ve never been able to say that about a car buying process. From picking out the car, to finance, simple, quick and no back and forth! Jeff Winterhalder was very relaxed and not once pushy, which I can totally appreciate! Thank you for making this process as...

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Jenifer Lindsey
Reviews 1
2020-10-10 14:53

We purchased our 3rd truck from North Bay Ford in ...

We purchased our 3rd truck from North Bay Ford in 2014. It was due for a 60,000 mile service. When calling to set up an appt. we were told they didn't take appts., it is first come , first serve. Their website has a page to make an appt. under service dept. We brought it in early in the morning and ...

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K. Sonyka
Reviews 1
2020-10-03 09:29

Worst service department ever. Cannot recommend.

Worst service department ever. Cannot recommend.
Scheduling sucks, the vibe sucks, and no matter when you arrive you *will* be waiting. And waiting.


And so on.

They're just careless. And again, it's been like this for at least a decade. So it's not just a bad employee or bad day here or th...

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Bruce Mayer
Reviews 1
2020-09-22 00:51

Missed/ignored my early-morning drop-off. They had...

Missed/ignored my early-morning drop-off. They had to keep my truck overnight because of this oversight. They should have called me if they had any questions. They need to pay attention to drop-off vehicles. People were nice though...

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Don Hall
Reviews 1
2020-09-10 14:31

Quality of repair was OK. Estimator is a complete...

Quality of repair was OK. Estimator is a complete loser. Brought car
in early as requested. Car sat unattended for two hours as I waited for
a courtesy ride home. Was told car would be ready when wash completed. Arrived to pickup car, and estimator (car washer) asked
if I wanted car washed.

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Debbie Falconer
Reviews 1
2020-09-08 14:23

Service itself was great. However, I was shocked ...

Service itself was great. However, I was shocked when I called a week earlier asking to bring my car in (it had been doing weird little things for awhile so I knew something was up, and wanted it taken care of). I was told I couldn't get in for over 2 weeks! This is completely unacceptable. Any o...

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Paul Chunglo Jr
Reviews 1
2020-09-06 17:39

This one star review was posted and the dealership...

This one star review was posted and the dealership replied asking me to call to give them a chance to solve the issue I was having. I did just that and you can read my review as it stands and will stay at "ONE STAR"

Edited Update on Wednesday January 23rd
I have to say this was one of the most d...

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Scott Ringgold
Reviews 1
2020-09-04 19:15

Hate to give such low marks, and it isn't a reflec...

Hate to give such low marks, and it isn't a reflection on the dealership or the service manager. But I brought my truck in for an issue with the brakes and the back up sensors. They didn't find a problem with either, even though my 14 year old daughter can feel the brake issue through the chassis wh...

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Christopher Rodemich
Reviews 1
2020-08-21 09:27

I tried to get ahold of the service department to ...

I tried to get ahold of the service department to overlook a used f150 I recently bought. First I tried their automated scheduler online. 24 hours after no response I called and was transferred (including the computer and three people) 5 times. If you can't get simple customer service right how do y...

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Leighton Keeling
Reviews 1
2020-08-03 22:01

I brought my 2014 Escape into North Bay Ford about...

I brought my 2014 Escape into North Bay Ford about an ignition / battery problem. My car would start right up without problems until it didn't. Sometimes our car would start 5 or 6 times while doing errands, then be totally dead - no clicks, nothing. Had AAA jump it and then test it - tested good...

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Victor Clowser
Reviews 1
2020-07-24 18:15

I was impressed with Bobbie and how she gave us a ...

I was impressed with Bobbie and how she gave us a no nonsense to buying a vehicle. We tried a couple of options with the financing and I m happy with the solution she offered us to make the purchase. In and out pretty easy and we did a lot of preliminary paperwork via text. She was great!

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Yoshino Rosalia
Reviews 1
2020-07-15 19:06

We were just about to drive back to LA when we rea...

We were just about to drive back to LA when we realized someone had messed up the fuel neck injector (?) thingy on our car, probably after trying to siphon our gas. We were unable to insert the fuel nozzle at the gas station, and therefore were unable to fill our tank. We had only a few miles left i...

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Todd DeBonis
Reviews 1
2020-07-13 13:21

Very friendly and prompt check in for a service is...

Very friendly and prompt check in for a service issue that came out of no where on a new truck with low miles. They quickly discovered I had a rodent issue that took out the wires to the steering rack. They fixed it promptly within the estimate given and I had my truck back the next day.

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amber reinhardt
Reviews 1
2020-06-26 00:36

AVOID THIS DEALERSHIP

AVOID THIS DEALERSHIP
My husband purchased a CPO Expedition El Platinum from this dealership. We have purchased multiple CPO Ford and have never had issues like we have with this vehicle. Upon delivery the vehicle had a horrible cat urine smell. The dealership agreed to detail the vehicle and had c...

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Jack Craig
Reviews 1
2020-06-23 07:30

Glenn is BACK!! Yeah!! my truck, choking on a fai...

Glenn is BACK!! Yeah!! my truck, choking on a failed O2 sensor needed help. glenn said on Monday they were taking appts for following friday. he got my truck in, juggled it to be done 5 days ahead schedule. i am biased, but Glenn is the best; followed by Richard, praise be for the shuttle!!

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Patrick O'Donovan
Reviews 1
2020-06-09 08:00

Great dealership. Excellent service, flatout prici...

Great dealership. Excellent service, flatout pricing and paperwork when you sit down.

My last vehicle was bought here and I dealt with the fleet manager. Her name was Bobbie and she was lightning-fast getting me my price. No pressure. The service and the ambiance are both very low-key and organiz...

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randyyd
Reviews 1
2020-06-08 11:24

Beware of purchasing the Ford Service Plan when yo...

Beware of purchasing the Ford Service Plan when you purchase or lease a new vehicle. I bought one for over $1,500 for 6 services to maintain a new vehicle. That works out to over $250 per service. That might be okay if you can actually get your vehicle in and get Ford to honor all of the services...

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Nicole Takahashi
Reviews 1
2020-06-06 16:38

My old beater truck finally blew up so I needed a ...

My old beater truck finally blew up so I needed a new one right away. I went to North Bay Ford after becoming frustrated with on line and private sellers. Jeff had the exact truck I needed and worked with me on the price. He didn t try to up sell me and respected my budget. The truck - a 2015 ...

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The Personaized Gift Co
Reviews 1
2020-05-19 05:36

Brought my car in for recall service, told them th...

Brought my car in for recall service, told them the passenger door was opening while driving on the interstate. They had the car for two weeks and tried to give it back to me with the door still not fixed. I asked if they had fixed the door, and the service advisor Scott told me that I never even to...

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Cameron Pascal
Reviews 1
2020-05-08 04:17

DO NOT GO HERE UNDER ANY CIRCUMSTANCE. This place ...

DO NOT GO HERE UNDER ANY CIRCUMSTANCE. This place is absolutely horrible. My girlfriend's new Ford broke down, and they were completely rude and beyond unprofessional. This place will be taken to small claims (if they haven't already before hundreds of times) shortly. They are not a legitimate setup...

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Delphina Preston
Reviews 1
2020-05-06 01:24

So many things wrong: 1. Service isn't open on the...

So many things wrong: 1. Service isn't open on the weekends
2. Had 60k mile inspection here, cost over $300...
3. Few weeks later my Windshield wiper fluid is not working and plastic cover under the car is hanging off.
Try to bring it back in and it's going to take several weeks for them to even ...

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Paul
Reviews 1
2020-05-05 12:05

I'm giving North Bay Ford a 5-star rating because ...

I'm giving North Bay Ford a 5-star rating because of one of their employees( Mark Gray )in the painting department Mark gray does excellent work gives great customer service and is an outstanding employee and I hope that management sees this review and gives him the recognition he deserves thank you...

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Matthew Shaw
Reviews 1
2020-04-25 05:21

Took my 2015 F150 in for an oil change and to chec...

Took my 2015 F150 in for an oil change and to check on a clunking noise. They didn t check the noise like they said they would. Charged me twice as much for an oil change as anywhere else. They told me there is a factory recall to fix a problem with the air bag device that can start a fire so they f...

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Charley Hatfield
Reviews 1
2020-04-01 18:36

The staff was very rude to me and extremely unhelp...

The staff was very rude to me and extremely unhelpful. I came in wanting information on a few vehicles, I told the staff I was in the process of filing lemon law with my van which has had two transmissions go out within 18000 miles of ownership (Chrysler has approved the buyback). After Hearing that...

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Dana Blankinship
Reviews 1
2020-03-20 08:08

On a positive note, when doing our finicial paperw...

On a positive note, when doing our finicial paperwork, their finance manager was a pleasure to work with. She explained documents in a clear way as well as presented different options with what the positives and negatives were of each. Unfortunately our 10 months in working with the dealers here wer...

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Lawrence Rachleff
Reviews 1
2020-03-19 07:36

I'm afraid I bought a lemon from them.Tons of prob...

I'm afraid I bought a lemon from them.Tons of problems, transmission blew at 29k and having problems again at 61k. Not really their fault but the last service rep who helped me could have cared less about my previous numerous issue with this hunk of junk. The rep said it would be $300 to diagnose i...

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Kathy J
Reviews 1
2020-03-13 04:46

I have been a customer of North Bay Ford for about...

I have been a customer of North Bay Ford for about forty years. I just had my passenger air bag replaced. Rita, one of the service writers is great. She always takes good care of me. We have purchased three new cars and a couple of used ones from North Bay Ford. They have always taken great car...

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De Anna Norman
Reviews 1
2020-03-12 19:48

The best auto buying experience by far! Alejandro ...

The best auto buying experience by far! Alejandro Restrepo was professional, knowledgeable and very kind. We will definitely be a repeat customer when it s time for our next vehicle. I would highly recommend North Bay Ford if you are looking for a new or used vehicle. You will not be disappointed. H...

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darlene wilcox
Reviews 1
2020-02-28 00:06

As I waited at a distance over 6 feet away...a cus...

As I waited at a distance over 6 feet away...a customer and an employee actually were wearing masks correctly at first but after realizing they knew each others' family actually pulled their maskes off (still down around their necks) and continued talking briefly from a couple feet or less away from...

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Brandon Turman
Reviews 1
2020-02-27 09:47

Paid two to three times ($220!) what I've paid for...

Paid two to three times ($220!) what I've paid for the service on an oil change/tire rotation here than four other Ford Dealerships that I've been to for my F350 truck. Sales Manager said, "I'd expect we're more expensive here than other states."

Despite having proof of a recurring issue, they we...

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Liz Machado
Reviews 1
2020-02-22 14:14

Go Elsewhere!!!! Horrible place to work!! I have w...

Go Elsewhere!!!! Horrible place to work!! I have worked at high-end car dealerships for the past 14 years and never in my life have I seen employees treated this horrible. I went to talk to the Service Manager anout being harrassed , bullied and inappropriately talked to by Glenn..And guess what? Th...

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Laurel Maxwell
Reviews 1
2020-02-16 14:56

I took my car in for a recall. It took time to get...

I took my car in for a recall. It took time to get an appointment as parts were not in and I had to repeatedly call until the part was off backorder. After the car was serviced it had slight damage (the emblem on back bumper was broken), and there were scuff marks on the bumper as well. There were m...

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Allana Burdette
Reviews 1
2020-01-24 08:57

We contacted several dealers and searched high and...

We contacted several dealers and searched high and low for the specific truck we wanted and because of Covid it was clear that we would need to travel to get the exact match to what we were looking for. North Bay Ford was set to receive the truck the following month, our salesman Leo was extremely h...

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Edwin Pitts airsantacruz5262@att.net
Reviews 1
2020-01-08 18:37

Best pricing around! Nice people who worked with ...

Best pricing around! Nice people who worked with us to make it possible to get the car we wanted. We appreciate Kyle and Alejandro for their professionalism and their willingness to help us. North Bay Ford is a great local community business with super people!

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