Nordstrom, Durham NC

4.2 · 319 reviews
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Jane Adams
Reviews 1
2020-12-27 14:09

The quality of customer service at Nordstrom is am...

The quality of customer service at Nordstrom is amazing. This store stands behind its products and generously allows returns if needed. Some of the skin care products I had purchased did not perform as hoped . Katie not only followed up with me months later to inquire how things were going, she e...

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Mary Gainer
Reviews 1
2020-12-22 03:33

I cannot say enough nice things about Nordstrom. ...

I cannot say enough nice things about Nordstrom. Every time that I have made a purchase, I receive a hand-written "thank you" note from the sales associate. From time to time, I will receive a follow-up phone call to ensure my satisfaction or notification of an upcoming sale. When I pay for my it...

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Rebecca Hart
Reviews 1
2020-12-09 11:47

Norstrom has long been known for their customer se...

Norstrom has long been known for their customer service, and well, they live up to their name. I'd been struggling to find shoes that fit, as I have a short but wide foot. Monica was SO nice, and showed me lots of styles. She was patient, friendly, and extremely helpful. She even stretched my sh...

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Shetaria Shuff
Reviews 1
2020-12-09 04:34

9/30/2018

9/30/2018
PLEASE PLEASE PLEASE PLEASE DO NOT SHOP HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I actually came into this store this afternoon to purchase somethings for my husband. I was never asked if I needed any help or assistance. I was in the store for ov...

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Jack P
Reviews 1
2020-11-25 13:57

Nordstrom has always been a great place to shop. I...

Nordstrom has always been a great place to shop. It's the whole experience that makes it fun, especially now that Cafe Bistro is open again. I was told that the remodel will be going on for at least a few more months but the employees are very good about helping me find what I'm looking for. This is...

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Melissa Dixon
Reviews 1
2020-11-14 10:54

Nordstrom @ The Streets at Southpoint is one of th...

Nordstrom @ The Streets at Southpoint is one of the few retailers who still get it right by consistently wowing their customers. I was looking for a specific conditioner when I met Saher at the Sisley counter. Long story short, Saher is amazing. She showed and explained the benefits of Sisley produc...

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Brooke Lechuga
Reviews 1
2020-11-14 05:13

I brought a lot of stuff from there, and this plac...

I brought a lot of stuff from there, and this place is awesome than any places. The staff is AWESOME!!! I hardly disappointed this store ;however, I would give 4 stars because the only problem is the prices are extremely expensive. So make sure you save your money until you can afford it.

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Leslie Aloud
Reviews 1
2020-11-02 02:56

I called ahead to say what I was looking for, and ...

I called ahead to say what I was looking for, and Elena and Jack had a dressing room waiting for me, with the items I needed ready for me to try on. I got a personal shopping experience without paying for a stylist. They made it fun, and I bought several lovely pieces. Terrific customer experience!

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Hiba Abulhaj
Reviews 1
2020-10-23 17:48

Ashley Webber in the Nordstrom dress section at th...

Ashley Webber in the Nordstrom dress section at the Southpoint location had the best customer service over the phone. I cannot express how I appreciated her help. I have ordered multiple dresses to be delivered at this store and she provided all that help as we both waited patiently. Thank you so mu...

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Leanne Woodward
Reviews 1
2020-10-23 16:34

Kristen in the women s department had the best cus...

Kristen in the women s department had the best customer service today while I was trying to find a classic pair of jeans! In addition to walking me around to find the jeans, she checked on me in the fitting room & even had alteration come up to fit the jeans properly! Alterations took 1 hour & did n...

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alex
Reviews 1
2020-10-19 14:34

HORRIBLE customer service at the MAC counter in No...

HORRIBLE customer service at the MAC counter in Nordstrom. 1. They did not greet me. Took over 5 minutes after standing there for someone to even acknowledge me. I was then placed for an appointment and when I showed up for it they were talking me out of it because of how busy but there was only on...

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3
3:33 am
Reviews 1
2020-10-17 09:56

I felt so great about shopping here the other day ...

I felt so great about shopping here the other day I figured I would write a review about my most recent experience. I am transgender and have started transitioning earlier this month, however, back in August I had bought an entire fall wardrobe full of dresses and accessories that I had no desire to...

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Gayla Price
Reviews 1
2020-10-16 07:35

I visited the Bistro and was disappointed in my me...

I visited the Bistro and was disappointed in my meal there for the first time in 10 years. The Cilantro Shrimp salad was not up to par and the once "to die for" bread pudding was horrible. It had strawberries instead of the raspberries, the white chocolate wasn't appealing and it was so hard on the ...

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Dana Parikh
Reviews 1
2020-09-21 08:09

Wonderful curbside pickup service. Came right out ...

Wonderful curbside pickup service. Came right out once I checked in, placed my purchase in my trunk, and even gave me a free coffee gift. Even before pandemic days I preferred shopping online, but whenever I did shop in-store, the employees are top-notch (especially Janelle in beauty!)

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