Newtek Technology Solutions

4.2 · 63 reviews
newtekmanageditsolutions.com Write a review
R
Randall Randall
Reviews 1
2020-12-05 08:53

I have used NewTek and SmarterMail for over 10 yea...

I have used NewTek and SmarterMail for over 10 years - excellent organization with a tech support line that is the best in the industry. Clint helped me resolve an issue with my SmarterMail account that needed some research and serious expertise - Newtek give that man a raise and a promotion!

Read full review

W
WebmasterDeveloper88
Reviews 1
2020-11-21 11:03

I have been associated with this company since its...

I have been associated with this company since its beginnings. Over 15 years of having them host my clients websites. I work with hosting companies all over the world and for me, NewTek the most consistent in fantastic support and pricing. I love Newtek and the tech staff, they are awesome.

Read full review

L
Lawrence Murray
Reviews 1
2020-11-21 05:39

Have used this provider for more than 8 different ...

Have used this provider for more than 8 different sites as both a business and personal web publisher. I have used various html generation applications and gave actually tried a few different publishing companies through the last approximately 20 years.

I have worked in healthcare IT for a major...

Read full review

J
John E
Reviews 1
2020-11-10 18:00

Extremely poor customer support. We ve been with w...

Extremely poor customer support. We ve been with what is now called Newtek for around 15 years I believe (far longer than I ve been at the company). We have always had more then the standard downtime but not unreasonably bad for a service-based company like ours.
We recently paid to have our email ...

Read full review

T
Tunde Williams
Reviews 1
2020-10-27 01:50

I would literally gave them 0 rating for miserably...

I would literally gave them 0 rating for miserably failing to approve my loan request even though I'm more than qualified for a ppp loan this guy named Patrick literally have turn my life upside down the rabbit hole gave this guy all the docs to prove that im also a sole proprietor he still end refu...

Read full review

W
Whitney Kneisley
Reviews 1
2020-10-22 21:47

Loved working with Clint S. My work email stopped...

Loved working with Clint S. My work email stopped working on my phone and MacBook and I tried several times to fix it on my own (probably making the problem worse). Clint was very patient and helpful. Walked me through all of the steps to reset both emails and teach me how to manage my account th...

Read full review

J
John Van Hassel
Reviews 1
2020-10-21 21:20

20 year customer with nearly nothing bad to say ab...

20 year customer with nearly nothing bad to say about this hosting company. Awesome customer service, quick responsive and helpful. Sales and Billing have always been on the mark when I have needed them, and the range of products offered makes it sure they have anything I need before I know I need...

Read full review

M
Max Draco
Reviews 1
2020-10-05 09:24

I would avoid this payroll company. We used them ...

I would avoid this payroll company. We used them to pay our Nanny and this company submitted all our IRS payments as a 941 employee instead of a household employee, this prevents us from being able to deduct our estimated tax payments, and now we owe the IRS almost $4,000. Newtek said they would s...

Read full review

B
Benjamin Hill
Reviews 1
2020-09-23 09:17

With a focus on customer service, this hosting com...

With a focus on customer service, this hosting company is much more than just simply a hosting or email solution. Their business model also provides for a complete package for a small to medium business whether they are a traditional brick & mortar location or a true web only presence. Everything ...

Read full review

S
Shawnee Franklin-Sharpe
Reviews 1
2020-09-15 15:05

Newtek hosted out website for many years with no r...

Newtek hosted out website for many years with no real issues until about a year ago. Our website started being down fairly often and sometimes for a whole day. As a business that is difficult and frustrating. We decided to switch to a different hosting company. I had been paying yearly for the servi...

Read full review

A
avo com
Reviews 1
2020-09-13 00:30

Thank you to Joey W. of the Technical Support Team...

Thank you to Joey W. of the Technical Support Team for smoothly moving my account to a better hosting package and also his tireless efforts in trying to resolve several technical issues. Thank you so much for all your help and patience.

I would like to remember Clint S from Newtek Technical Suppo...

Read full review

J
James Buchanan
Reviews 1
2020-09-10 04:09

I would like to recognize the excellent support I ...

I would like to recognize the excellent support I received just now from Nick in tech support. I was having a bit of trouble registering a new domain and he patiently and professionally walked me through the sticking points to a successful conclusion. I have been a customer of Newtek since it was Cr...

Read full review

B
Bryan Franklin
Reviews 1
2020-09-01 11:54

Every time or I should say more often that not...I...

Every time or I should say more often that not...I am very pleased with the infrastructure and support offered by Newtek. Today I was supported by Benjamin H. with updating our SSL and as usual it was implemented quickly...Thanks Newtek!

Read full review

B
Bill Berlinghoff
Reviews 1
2020-08-08 20:50

I recently spoke with Joey, one of your tech suppo...

I recently spoke with Joey, one of your tech support people, and I was very pleased with his assistance and his patience. He was clear, friendly, and very helpful. As co-owner of a small company that has had its website hosted by you since 2006 (when you were Crystal Tech), I will say that we have...

Read full review

A
Alan Barker
Reviews 1
2020-07-28 19:49

I've used Newtek for my business web hosting since...

I've used Newtek for my business web hosting since 2011. They are a solid hosting provider that is available when I need to contact them. I have had very few issues or site down time. When performing major hosting or website updates they are able to do them in the middle of the night so that I don't...

Read full review

R
Renee Gladieux Principe
Reviews 1
2020-07-22 15:46

We've been dealing with NewTek for many years now....

We've been dealing with NewTek for many years now...our recent need to upgrade our email platform was threatening to become a major issue but Joey in Tech Support made it painless and taught us something in the process. Absolutely trust them with our tech needs. Would recommend them in a heartbeat.

Read full review

E
E K
Reviews 1
2020-07-13 22:45

Very unhappy with our experience. The company used...

Very unhappy with our experience. The company used to be top in quality web hosting and now, I can't trust that our sites will be up and live when we need them. As sites age, I am moving my sites to different hosts. I'm sad as this used to be the best company. Now, I have to fear 24 hour downtimes, ...

Read full review

S
Sharon Jebavy
Reviews 1
2020-06-28 23:11

I have been with this company for YEARS. I had an...

I have been with this company for YEARS. I had an issue today and Levi absolutely fixed it to my great satisfaction! I don't plan to ever remove my sites to any other servers anywhere...as long as techs like Levi are on board! Theses guys have NEVER let me down. YOU ARE THE BEST! Thank you Levi!...

Read full review

R
Randy Bohannon
Reviews 1
2020-06-16 05:40

Excellent customer service! I needed a lot: migrat...

Excellent customer service! I needed a lot: migrate my website to another server, reconfigure DNS, and purchase and install a security certificate. There were many emails and a few phone calls involved, but the team at Newtek was patient and friendly throughout the process and made me feel like I wa...

Read full review

M
MYOB 369
Reviews 1
2020-05-28 16:26

Avoid Newtek was Crystaltek terrible customer serv...

Avoid Newtek was Crystaltek terrible customer service. Site is down often and the email system is a nightmare. I switched to gmail because the email system. I never write bad reviews but after dasking to speak to a manager as I had been a client for over a decade and didn t want to switch I waite...

Read full review

L
Laurel Black
Reviews 1
2020-05-27 06:35

I've been with Newtek for over 20 years, and this ...

I've been with Newtek for over 20 years, and this week's experience is yet another reason why. I had concerns about a phishing email yesterday and Joey got me straightened out with clear explanations and a good suggestion to change my password. So I did and then my mobile devices wouldn't send email...

Read full review

N
Nancy Freeman
Reviews 1
2020-05-25 02:34

I have used Newtek/Crystaltek for years. Note that...

I have used Newtek/Crystaltek for years. Note that I am using 2004 Dreamweaver software and some now their servers keep accommodating my long technical reports to Congress and AZ Legislature. Their technical service is great--I think I've eve called them at midnight!! Their billing customer service ...

Read full review

J
Judy Stern
Reviews 1
2020-05-22 14:06

I've been a customer of Newtek since 1995. They ho...

I've been a customer of Newtek since 1995. They host my domain name and provide my email server. Without exception, every time I've contacted their customer service, their representative has been friendly , knowledgeable, helpful - and patient. I've never had an issue that was not resolved on the sp...

Read full review

M
Martin Mora
Reviews 1
2020-04-26 22:12

My company, Expertise Inc, has been a customer of ...

My company, Expertise Inc, has been a customer of NewTek since 2001. I've trusted them with hundreds of hosting accounts, shared and dedicated.

In that time numerous things have gone wrong. **Every time** Newtek has been there to dig me out of my mess. The few times the error was on their side t...

Read full review

T
Terry Adler
Reviews 1
2020-04-23 21:00

Clint, Alex , Scott McFadden and Jamey Dougall and...

Clint, Alex , Scott McFadden and Jamey Dougall and the rest are simply fantastic when it comes to service and caring!

Newtek had a big issue, but hey, stuff happens. However what separates a good company from great company is great support. Ben from Newtek support was TERRIFIC. in fact everyone ...

Read full review

R
Rafael Jorge
Reviews 1
2020-04-09 20:23

I have been working with Alex Z. on migrating my p...

I have been working with Alex Z. on migrating my program into a dedicated server and I must say, he has been the best to work with. Specially, since i'm not an IT person, he was very professional and helpful. He took time to explain everything and made sure I understood what was going on. GREAT EXPE...

Read full review

N
Neil Schwartz
Reviews 1
2020-03-25 22:12

I have to say that I have gotten a high level of c...

I have to say that I have gotten a high level of customer and technical support from these guys. I took over a new business and I was lost and these guy helped to get me out of the weeds. Joey did a great job and could not do enough for me to help get things right.

Read full review

T
Tyler Smiths
Reviews 1
2020-03-17 20:02

My site is down for a fifth straight day. Up for 2...

My site is down for a fifth straight day. Up for 2 hours, down for one, up for 30 minutes, down for an hour. All day. And I support is fast to tell my associate that they're working on the problem, but it's been 6 hours and nothing. This is happening 2 to 3 times a week. Can anyone suggest a good ho...

Read full review

M
Michael Clark
Reviews 1
2020-03-07 05:16

Just wanted to share that I have been having probl...

Just wanted to share that I have been having problems with my emails syncing in a timely fashion on my phone for a while. In times past my problem wasn't getting solved. This time, Clint was a Great help in assuring that I had the correct info in my settings to get me on the right track. Thanks , ...

Read full review

S
S Julian
Reviews 1
2020-02-20 17:57

Nick was great. He taught me more in the last 10 ...

Nick was great. He taught me more in the last 10 min about my site than expected. He was patient with me and understood that I am not website savvy. But not I feel better equipped about my site and how it works on the back end, if that makes sense! Great guy. Awesome service!!!!!

Read full review

T
T Williams
Reviews 1
2020-02-19 16:21

I needed to perform some account maintenance today...

I needed to perform some account maintenance today in reference to our billing with Newtek. I had an issue logging in so I called the customer service number and was assisted by Clint. He went above and beyond to ensure that all of my billing issues were addressed with one phone call. The great c...

Read full review

W
Wayne Crendell
Reviews 1
2020-02-10 02:40

Classic Newtek. So 9 of these reviews are from cur...

Classic Newtek. So 9 of these reviews are from current Newtek employees. Shawn Harvill is in tech support Mike Terrance is a "salesman" Ben Hill is in tech support as well if you don't believe me just call the number they provide and ask for them, then ask them why they gave the misleading reviews.
...

Read full review

I
Idaho Health Care Association
Reviews 1
2020-01-12 11:54

Our website has been down for nearly 2 hours. This...

Our website has been down for nearly 2 hours. This is the fifth time in 2 months that it's been down this long and probably the 20th time its been down for over 10 minutes. Our support staff said they've been trying to reach support at Newtek and have been told "there's a problem". We could have tol...

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn