Just got my machine back from these idiots. Dont use them they don't know how to read an instruction, and forget that you are the customer. I had a Hybrid drive in the machine to which they deleted both drives unnecessarily and installed the operating system on the wrong drive (different to where it...
Worst company ever! Don't touch them with a ten foot pole! Sent my laptop to get fixed for battery, comes back with glue smudged on my screen! Not only that they put a refurbished battery! Sent it the second time to get the screen fixed, comes back with the same battery problem I had before. 3rd tim...
They have already repaired my computer twice and it still isn't working right.
Great experience with National pc solutions. Prompt response and fast service. Thank you to the team at national pc.
Had to send my PC to them for repairs as per JB Hifi s warranty program. Once it arrived, I received an email to say it was on its way back to me via Australia post. Came back in flimsy packaging with minimal protection, went to the wrong address which is how I know they didn t read my repair instru...
The guys at NPC were great we got at there office at 4.55pm on Friday afternoon they dropped everything and got us fixed up straight away as we wete leaving for interstate the next day can't thank you enough we would recommend them to anyone thanks guys
Lovely set of people. Very nice and very professional. I will definitely use again
Absolute joke of a company!! Said they would repair it within the week, they didn't. Said I would get it back in 3 more days, didn't. Said I'd get it back in 5 more days, still didn't!! It took them 4 and a half weeks to repair my laptop and get it back to me, and it still doesn't work!!!
Worst com...
decent customer service but they dont even check to see if problem is fixed! First time they returned my computer to me and it wont even turn on. Second time it turns on but windows is unusable. Clearly the don't their repairs at all. Ridiculous.
Amazing profesional and fast service. They fixed my computer in no time. Very happy with their Service. Highly Recommended.
Amazing service and fast.
They fixed my laptop's cracked screen in to days for free even though it wasn't under warranty.
Would give 100 stars if u could :)
Had Samsung phone repaired under insurance. i dropped and smashed screen. I went into store and they fixed on the spot while i waited. awesome!. very happy.
No information on repairs performed. They don't answer the calls.
Sent in my surface pro as it was having issues with the keyboard. Technicians and receptionist were very helpful and gave me a good understanding of what was going on. I was very hesitant with sending it all the way to Melbourne but glad I did as customer service and repairs was amazing . Honestly c...
Fantastic customer service and swift problem resolution! (Especially during these trying times!) Jackie went above and beyond to ensure I was happy. He communicated everything to me and made sure I understood what was happening. He even contacted me beyond his work hours to ensure I everything went ...
It has been super challenging to try and get a cracked screen fixed during COVID and Stage 4 lockdown but Sam has been super friendly and helpful during the whole process. She was apologetic with he delay as the part is taking longer to come in than usual (which is totally understandable and no faul...
WORST REPAIRER I HAVE EVER ENCOUNTERED. Not only did they fail to fix the fault, they completely ignored another fault altogether. I had to send off for a second repair, they kept my computer for a week and did nothing to it. When I requested for the repair report, they emailed me the FIRST repair r...
As an insurance claim we HAD to use their Mobile Device Services DEPT for screen replacement for iPad. After some dodgy dealings getting it there, it came back with pressure cracks, a loose corner and the home button got stuck under the screen. We sent it back and after negotiating with them that w...
I had to wait 6 weeks for my PC to be returned and apparently all that they did was replace my CPU. This only fixed 1 of my 2 issues. Not very impressed! Maybe need to work on their efficiency or have parts on site, because this took way to long.
Completely lazy and useless service. I had my computer fix through JB HiFi extended warranty, and in the description sheet, I did explained in very details what went wrong with the computer. 4 weeks later I received the exact same unit with exact same problems, all they have done was factory reset w...
Sent my phone in for repairs under insurance fast and efficient turn around time. Very responsive and great customer service. Thank you to the National pc team. Will definitely recommend
Jbhifi has this company as their 3rd party repairs and they are the worst. My laptop was sent back damaged and ofcourse I had to send it back which took longer for the laptop to get repaired. I asked for express return and they send it through regular parcel post.
Clearly they don't care about cust...
Just talking on the phone very rude and seemingly annoyed that I called!!!
Extremely slow; not honest; didn't fix my screen properly - the problem actually got worse
doesnt meet requirements to provide any form of service
Can't understand that they can send a computer back twice unrepaired without even any comments to say what the problem is or whether they think they have addressed it. I have had to buy another computer as can't be without for 2 months. How does a company like this score a contract with JB Hi-Fi. Wh...
Unbelievably incompetent.
The technicians took an entire month to replace 2 ram modules, and then sent back my computer, in the same box I sent it in (which was already ripped and repaired with tape), with the computer case broken.
After sending it back AGAIN, and waiting another month (this i...
Called up three days in a row to ask for an update on what they were doing with my PC, still haven't heard anything back from the technician, and what is with that obscene charge for backing up my PC? I can do that myself for free.