MacMedics

MacMedics did a great job saving my daughters MacB...

MacMedics did a great job saving my daughters MacBook files when another authorized service center said it was impossible. Very nice people too!

Read full review

Extremely helpful and easy to set up repairs for m...

Extremely helpful and easy to set up repairs for my devices. I get multiple devices repaired at a time here and all I have e to do I drop them off and pick them up. I'm updated periodically if there is an issue or if anything needs payment. I would definitely recommend taking your devices here inste...

Read full review

Clean nice store with friendly staff

Read full review

Customer service was excellent from start to finis...

Customer service was excellent from start to finish. I went into the store needing to replace my display due to the anti-reflective coating on my MacBook Pro coming off. They 100% covered the cost under a defective repair warranty that Apple issued. I dropped my MacBook off on Friday and was done by...

Read full review

Got my cracked iPhone fixed here for $10 more than...

Got my cracked iPhone fixed here for $10 more than it costs at Apple- however Apple was booked for 2 weeks and they did it in 2 hours!

Read full review

I purchased a MacBook Air from MacMedics. I always...

I purchased a MacBook Air from MacMedics. I always use them for my Mac needs. They have the best customer service of any computer service company I have ever seen. They stand by everything they sell and will make you happy no matter what. The integrity, honesty, and genuine passion for your complete...

Read full review

This the best place to take your Mac Computer, for...

This the best place to take your Mac Computer, for Repairs or to get it Service, and they can check to see, if you have any viruses, Malware.

Read full review

I was so pleased with Mac Medics. I was dreading g...

I was so pleased with Mac Medics. I was dreading going to one of the big Apple stores for a repair, so when I discovered this wonderful little store I was thrilled. It was raining when I arrived and a technician opened the door for me. They greeted me with friendly smiles and were immediately able t...

Read full review

Did a fantastic job repairing the screen of my iPh...

Did a fantastic job repairing the screen of my iPhone quickly! Provided a loaner phone and strictly followed safety protocols. Thank you!!

Read full review

Great Service! They finished maintenance on my com...

Great Service! They finished maintenance on my computer faster than expected!

Read full review

I called this morning and described the problems w...

I called this morning and described the problems with my MacBook. They told me to come down so they can look at it. I was in and out in about 20 mins. Thank you.

Read full review

MacMedics provided my publishing team outstanding ...

MacMedics provided my publishing team outstanding support for many years while I was in the business and they recently helped me with some personal Mac issues. I can t say enough good about them.

Read full review

I have had 2 interactions with Mac Medics -- both ...

I have had 2 interactions with Mac Medics -- both were excellent. They are knowledgeable and helpful -- and they have a shop cat! I will absolutely go there next time I have any trouble with my mac of iphone.

Read full review

I give Dana, Ed and the gang over at MacMedics a m...

I give Dana, Ed and the gang over at MacMedics a million out of a million stars. Fabulous, timely, accurate service every single time I have to visit them. Great tech support, in person or over the phone. They can diagnose any Mac related problem without fail and their prices are very very VERY fair...

Read full review

I brought my iMac in so that they can restore the ...

I brought my iMac in so that they can restore the settings, make possibly minimal changes that might improve the speed of the device . My device wasn t slow at all. I tried to use my device today and To say that I m disappointed will be an understatement because it takes 20 minutes to just to load ...

Read full review

All good!

Read full review

I highly recommend Mac Medics. The staff is very ...

I highly recommend Mac Medics. The staff is very professional and courteous. They exceeded my expectations and fixed my laptop within 24 hrs of it being broken. They also ensured that it was under warranty with Apple. It was truly refreshing to deal with a company that has the best interest of th...

Read full review

Quick turnaround, great service!

Read full review

I had a great experience at MacMedics yesterday. ...

I had a great experience at MacMedics yesterday. My father was looking for a new desktop, and he's always had PCs, but I know that he has an iPhone and an iPad, so I suggested he check out MacMedics to see if they had something refurbished that could meet his needs. I follow them on IG and own a b...

Read full review

Got my, under warranty, MBPr screen replaced in le...

Got my, under warranty, MBPr screen replaced in less than 24 hours. They truly compliments the quality of service you'd expect from apple authorized service centers.

Read full review

It's okay. Was not super friendly. However they we...

It's okay. Was not super friendly. However they were very technical and knowledgeable in computer technology. All I'm saying is there is room for improvement. Pandemic or not, please say hello nicely. That goes a long way with a customer. Thank you.

Read full review

I buy Apple products because of their design, feat...

I buy Apple products because of their design, features, and overall awesome service delivery. Having the opportunity to work with the MacMedics team feels like yet another extension of Apple's awesome service model. Actually, these guys are better than Apple employees in almost every way.

I first...

Read full review

Mac Medics exceeded my every expectation. Thank yo...

Mac Medics exceeded my every expectation. Thank you!!!

Read full review

Mac Medics is just the best. They are very friendl...

Mac Medics is just the best. They are very friendly, efficient and reasonably priced! The owner, Dana, fixed my mac and was able to give me recommendations on how to prevent the problem I was having from occurring again. Thanks for all the help!

Read full review

The service was absolutely unacceptable.

Read full review

Personally, the service received from them was bad...

Personally, the service received from them was bad. They didn't solve my phone problem even after I had it with them for 5 days.

Read full review

Very polite, responsive, and got my phone set to s...

Very polite, responsive, and got my phone set to ship out for repairs within a half hour, let me know it was ready as soon as it came back.

Read full review

Love this place! They gave me great, fast service...

Love this place! They gave me great, fast service. A dream compared to my experience at the Apple Store!

Read full review

Excellent service! I recommend them for all your M...

Excellent service! I recommend them for all your Mac needs!

Read full review

Recently brought in a pair of Powerbeats3. Ear win...

Recently brought in a pair of Powerbeats3. Ear wing had broken off. Noticed some reviews mentioned "rude" customer service at this place. Definitely not my experience. I interacted with three different men while visiting and they were all extremely friendly and personable.

Service: I was told tha...

Read full review

Very professional and friendly

Read full review

I was referred by the Apple store for service the ...

I was referred by the Apple store for service the store doesn't perform. After explaining my issue to the tech at Mac Medics he said Apple had been wrong and their suggestion wouldn't solve my problem. He ran some tests the Apple store didn't and recommended some work. It was done the same day and i...

Read full review

My 2012 MacBook Pro was running super slow and lea...

My 2012 MacBook Pro was running super slow and lead to the hard drive completely dying. I m someone who uses it for hours everyday for work, so I was completely crushed and overwhelmed. I called Apple to have them help me troubleshoot. After being on the phone with them for over an hour they told me...

Read full review

The technician seemed disinterested.

Read full review

Excellent! Service is awesome! the turn around tim...

Excellent! Service is awesome! the turn around time is so fast you should just stay at the coffee shop next door.

Read full review

Great service for both a battery replacement and r...

Great service for both a battery replacement and resolving an issue after a recent software update. Great to have them in the neighborhood and skip the big box stores. Thanks!

Read full review

I came In for a simple Battery replacement for an ...

I came In for a simple Battery replacement for an Iphone 7. My screen has a slight crack in the bottom right hand corner which made making the replacement for the battery a little trickier due to the fact that the screen crack could have gotten bigger. This was all explained to me before the repair ...

Read full review

I brought my Mac in to get checked out when it fin...

I brought my Mac in to get checked out when it finally started giving problems after 5.5 years of daily use. They ran a diagnostic and pin pointed the problems within 10 minutes of me walking through the door. Two days later my Mac was ready to be picked up and has been running smoothly ever since.
...

Read full review

Most helpful and when my phone had a catastrophic ...

Most helpful and when my phone had a catastrophic failure they sent it off to Apple and had my new phone in 2 days. 30 minutes after I picked it up everything was restored to normal. Great service and knowledgeable staff.

Read full review

Quick and easy as always. Very helpful in explain...

Quick and easy as always. Very helpful in explaining what is needed and what was performed. We are never disappointed with Mac Medics.

Read full review

Fantastic customer service and super speedy repair...

Fantastic customer service and super speedy repairs. Couldn t be happier. Also very strict COVID policies and instructions which is nice to see!

Read full review

The folks at Mac Medics helped me out of a sticky ...

The folks at Mac Medics helped me out of a sticky situation with smiles on their faces. Their advice was on point and led me to making the right decision. I ll trust them will all future mac needs

Read full review

Mac Medics are awesome! I highly recommend them ov...

Mac Medics are awesome! I highly recommend them over going to the Apple store, a box store, or taking your chances online.

Read full review

Honestly, I don't know what we would do without th...

Honestly, I don't know what we would do without these guys! Our household uses Macs--iPhone, iPad, MacBook Pro, etc...we got it all. And we areas dumb as can be when it comes to figuring out problems. Yes, the Apple store is a few miles away, but these guys are much more knowledgeable than the k...

Read full review

Highly recommend Mac Medics Severna Park. I have ...

Highly recommend Mac Medics Severna Park. I have both purchased a refurbished laptop and had service work done and have been extremely happy. Won't go anywhere else even though it's an hour drive.

Read full review

Got my high schooler a mac from her, Great experie...

Got my high schooler a mac from her, Great experience with staff.

Read full review

Dana's the best! Everything I've ever needed has b...

Dana's the best! Everything I've ever needed has been done quickly, well and with a smile.

Read full review

Fast and friendly service. I took my iPhone 6S for...

Fast and friendly service. I took my iPhone 6S for a battery replacement with an appointment on a weekday morning. It took only 30 minutes. I waited at the Mutt and Joe coffee shop next door and they came to get me when they were finished. Highly recommended!

Read full review

God Send!!

God Send!!
I truly appreciated the personal care and concern shown for my daughters computer. Dana helped me to make an informed decision on how to proceed. Also, the access to services vs the apple store was AMAZING! not going back to wait and wait for service to the apple store!

Read full review

Quoted me $450 on a $200 battery replacement at a ...

Quoted me $450 on a $200 battery replacement at a normal mac store (which Annapolis Apple performed in store.) This price is even listed online via Apple, so I had an idea of what the minimum would be going to Mac Medics.

I had to ask specifically if there was a diagnostic fee and what the estima...

Read full review

Excellent service. They fixed my 2012 MacBook whi...

Excellent service. They fixed my 2012 MacBook while I waited. I was in the store for less than 20 minutes and paid $10. I will definitely be going back for future Mac issues or purchases.

Read full review

MacMedics are simply the best. We purchase all of ...

MacMedics are simply the best. We purchase all of our business and personal computers from them. Knowledgeable sales staff, outstanding service. If you're done with the shopping mall experience - MacMedics is a sure thing!

Read full review

Identified my external hard disk problem - got se...

Identified my external hard disk problem - got set up with a much better approach - thanks to care and Knowledge of the Mac Medics team
Excellent iPhone battery replacement - fast efficient

Read full review

There is just something so comforting about taking...

There is just something so comforting about taking your beloved computer to someone you trust. I knew my old girl was past her prime, and I hauled her in for a check up. Good thing I did. She was on her last leg. She has been put out to pasture now, but all my data was safely relocated to a slightly...

Read full review

Recently I had to have my iPhone 6 battery replace...

Recently I had to have my iPhone 6 battery replaced quickly. I dropped it off and about 2 hrs later,I picked it up and everything is fine. This was my 2nd experience with MacMedics(years ago I had to have my ibook 2001 fixed so it has been a long time!)and I would highly recommend them. Great servic...

Read full review

Fantastic customer service. Discovered the real p...

Fantastic customer service. Discovered the real problem, Apple had misdiagnosed. Did not charge me for it because it could not be fixed. Will go back there for my next purchase for sure

Read full review

Service was done as expected and completed quicker...

Service was done as expected and completed quicker than anticipated.

Read full review

My 7-year-old iMac 21.5" was not keeping up with m...

My 7-year-old iMac 21.5" was not keeping up with my demands for speed and multi tasking. No amount of cleaning or self installations would safely produce the results I needed. Dreading an expensive overhaul, both tech guys (good cop vs bad cop) explained in clear mechanics ($$$) the threshold for a ...

Read full review

OMG! I CANNOT SHOUT LOUD ENOUGH ABOUT THIS TEAMS' ...

OMG! I CANNOT SHOUT LOUD ENOUGH ABOUT THIS TEAMS' PROFESSIONALISM AND SPEED! I STUPIDLY UPDATED MY 2012 MACBOOK PRO TO MOJAVE AND MY HARD DRIVE FAILED, NOT TO MENTION THAT I NEVER BACKED UP ANYTHING ON MY MACBOOK BEFORE! MY ENTIRE LIFE AND MY CLIENT'S PHOTO SHOOT & WEDDING PICTURES WERE ON MY 6 YRS ...

Read full review

Exceptional customer service and seemed to have pe...

Exceptional customer service and seemed to have performed a miracle to restore and back up my iPhone. These guys are technology wizards, and have been incredibly helpful to my whole family in repairing our Apple products. Highly recommend.

Read full review

The people there are very friendly and helpful and...

The people there are very friendly and helpful and they went the extra mile to get my issue warrantied by Apple. I originally brought my laptop in because of a known issue with this model. They did a great job keeping me informed of the repair status. However, that is not why I am writing this re...

Read full review

The customer service was good. They are doing what...

The customer service was good. They are doing what they need to during this pandemic to keep everyone safe. Although the diagnostics of my macbook air was quite confusing and I dont believe my warranty was applied. When I asked about it they seemed to cut corners instead of giving me a direct answer...

Read full review

I was having a problem with the camera on my phone...

I was having a problem with the camera on my phone. I went to the Apple store in Annapolis and waited a total of three hours just for them to tell me they couldn't fix it. I found Mac Medics and was in and out of their store in less than an hour. They were friendly, knowledgable, and great to work w...

Read full review

They replaced the keyboard on my MacBook Pro and h...

They replaced the keyboard on my MacBook Pro and had it back to me within days. Great service and no appointment needed!! Will certainly go back again.

Read full review

These guys are terrific! The REALLY know what the...

These guys are terrific! The REALLY know what they're doing. I spilled coffee on my Macbook yesterday (Sunday) morning and screwed up the keyboard.
I took the computer to them when they opened at 8:30 this morning, and by noon they called to tell me that the keyboard was replaced and they had als...

Read full review

MacMedics has been my choice over the nearby Apple...

MacMedics has been my choice over the nearby Apple store for years. I have twice had emergency repairs that were handled quickly, on short notice, with direct access to expert technicians for questions. Owner Dana makes himself available to customers personally. Their advice has been straightforw...

Read full review

I was having trouble with my iPhone not charging. ...

I was having trouble with my iPhone not charging. I brought my phone in and they pulled a sizable amount of lint out of the charging port. I was out in 5 minutes and they didn't even charge me! I will definitely be back with any other issues I have.

Read full review

I found the store online.. I made an appointment o...

I found the store online.. I made an appointment online for the same day. They were courteous and professional. My unit was repaired and ready before the two hour promised timeframe. I would highly recommend this team for all your Apple repair and retail needs! The store was very clean and the staf...

Read full review

I have to tell you about the wonderful experience ...

I have to tell you about the wonderful experience I had with MacMedics, namely Dana Stibolt. It was Memorial Day weekend (Friday) and one of our Macs at THE LAND of KUSH vegan restaurant in Baltimore went haywire. The software wouldn't launch. We kept seeing a spinning circle but no progress. Af...

Read full review

Very helpful with discussions revolving around rep...

Very helpful with discussions revolving around repairs and reconditioned MBPs.

Read full review

Friendly and fast service. I was told service woul...

Friendly and fast service. I was told service would take 2hrs but it was concluded in 1 and a half hours.

Read full review

Great service.

Read full review

Excellent, timely, friendly, and reliable service ...

Excellent, timely, friendly, and reliable service on each of the occasions I have been here highly recommended.

Read full review

I brought in an iPhone 7 Plus for a cracked screen...

I brought in an iPhone 7 Plus for a cracked screen repair. They told me they'd have it done in 2-4 business days because they have to ship it out. I was hesitant because of the duration, but they ensured me that I wouldn't be longer than 4 business days. It took 9 days to get my phone back, and I...

Read full review

Mac Medics provided me with excellent service when...

Mac Medics provided me with excellent service when my logic board went bad. They replaced the board, helped me with finding a new hard drive when I requested the upgrade, and they then transferred all my data from my old drive to my new drive. The had it all done within a couple days and were very h...

Read full review

Polite, efficient, friendly, gave me updates regul...

Polite, efficient, friendly, gave me updates regularly by phone and email.

Read full review

The only place to go to buy or get your Mac servic...

The only place to go to buy or get your Mac serviced or fixed. They do great work!

Read full review

I had my daughter s laptop service at Mac medics! ...

I had my daughter s laptop service at Mac medics! They were so professional, knowledgeable, and gave me lots of tips! Can t say enough about them! I will bring all my products to them!!!

Read full review

MacMedics in Severna Park is the BEST!!! Friendly...

MacMedics in Severna Park is the BEST!!! Friendly, helpful, amazing customer service. They fixed my iPhone screen same day on a Saturday!! I work across from the Annapolis Mall, but I will always drive up to see Dana and staff rather than deal with the Apple store in the mall!!

Read full review

This friggin so knowledgeable store...so much QUIC...

This friggin so knowledgeable store...so much QUICKER and therefore BETTER repair source for Ipods and such Aplle stuff...compared to for example Towson Town Center Apple World...sheeeet These guys are 5 stars. Yeap

Read full review

Excellent service - had issues with a computer i g...

Excellent service - had issues with a computer i got there and they fixed it months later no muss no fuss. Highly recommend

Read full review

I went too the genius bar for an emergency, of cou...

I went too the genius bar for an emergency, of course because christmas is right around the corner they were PACKED! I was looking online for my next closest Apple Store when I seen a link for MacMedics. I was nervous at first because, well I've been conditioned to only go to Apple, but I was put a ...

Read full review

I have purchased multiple Macs and iPods and gotte...

I have purchased multiple Macs and iPods and gotten service from MacMedics in Severna Park. We also have a corporate account for our office machines. Friendly, competent, timely, efficient and honest service. And they have a cat in the office. Would highly recommend them to anyone.

Read full review

Hi,

Hi,

I just wanted to leave a review on my great customer service received today by Jeff Herndon of the Severna Park Mac Medics location. Didn't see an option to add a review on the review page.

Jeff was great to work with. He diagnosed my problem over the phone and was very knowledgeable! Wh...

Read full review

I used Mac Medics to have my daughter's computer f...

I used Mac Medics to have my daughter's computer fixed. They fixed it while I waited so that I could take it back right away to Salisbury University. They informed me that it was under warranty and fixed it for no-charge. It was done in 20 minutes. I highly recommend Mac Medics.

Read full review

I found MacMedics at the height of COVID. They ha...

I found MacMedics at the height of COVID. They had great customer service during some challenging times. They have twice taken great care of a MacBook Pro problem I've had. While appreciate their technical expertise, I appreciate the outstanding customer service more. The limited hours store hou...

Read full review

Wouldn't take my Mac anywhere else. Forget the ha...

Wouldn't take my Mac anywhere else. Forget the hassle of the Apple store, go to MacMedics. They are top notch and don't waste your time like the Apple store does. I highly recommend them as I have used them on multiple occasions.

Read full review

What a wonderful change to not have to deal with A...

What a wonderful change to not have to deal with Apple store incompetence ! Best staff ever! Great Service!,Thank you.

Andrea Frazier

Read full review

Great response. Product was available for us to pi...

Great response. Product was available for us to pick up when we needed it.

Read full review

nice, fast, cheap

Read full review

IPhone became inoperable during the April COVID-19...

IPhone became inoperable during the April COVID-19 shutdown. All the Apple stores are closed. I had to find a authorized Apple repair dealer. The closest one to me was MicroCenter and I went there and was rudely told they didn t do phone repairs, despite what Apple says. The next option was MacMedic...

Read full review

Great experience and am a repeat customer. I got ...

Great experience and am a repeat customer. I got a refurbished iMac and love it! Keith was very helpful and they are not sales people trying to push a product.

Read full review

Great and fast service! I am very pleased with Mac...

Great and fast service! I am very pleased with MacMedics and recommend their service to anyone with a Mac problem!

Read full review

Great experience from the first phone call until I...

Great experience from the first phone call until I picked up my fixed computer. MacMedics is practical, reasonable, and generous with advice. And they does not charge for looking at your computer (which it not always the case.)

Read full review

Honest, fair, and fast! When our hard drive was sl...

Honest, fair, and fast! When our hard drive was slower than dial up internet, they gave us a link to purchase new hardware and then they performed the labor and data transfer. We ll be using them for every Mac repair moving forward!

Read full review

did not return my calls. After 5 days of repeatedl...

did not return my calls. After 5 days of repeatedly calling I got some one who was very rude to me. They said i was supposed to give them my credit card information before they could speak with me. when I refused they said 'then we cannot serve you' and hung up the phone.

Read full review

Great alternative to the Apple store.

Great alternative to the Apple store.
With the walk in option, it saves me the hassle of trying to book an appointment with Apple a week in advance.

Read full review

Dana and the team at macmedics have saved me multi...

Dana and the team at macmedics have saved me multiple times and are always incredibly quick and even comforting in computer crisis! They even help to educate during your experience I recommend them to any and everyone with computer tech needs

Read full review

Great service, reasonable prices.

Read full review

I used to be a big fan of this company but no long...

I used to be a big fan of this company but no longer. Maybe they are too busy, maybe it's Covid stress, I don't know, but whatever magic they used to have is gone. In June 2020 I bought a refurbished iPad Pro from them. It included a 90-day warranty. Of course on the 93rd day the iPad died. For...

Read full review