Victor was awesome! Very informative and was able to explain exactly what was wrong and fix my fridge in a timely mannor. Would definitely recommend him for your repair needs!
Great and fast service with Victor . Thank you for your service
It took a tech 3 visits to fix my range. First when you call the office, the individuals are not always professional. They answer the phone and immediately put you on hold. They transfer your call without being told your being transferred. The tech was borderline rude. An example when asked a ...
Horrible Customer Service both on the phone and in person. 3 hours late. Tech makes up stories tells me we broke the machine. Brand new machine. Absolute piss poor experience - SAMSUNG do you job and find a qualified company. On top of this he busted the machine and made it worse than before he star...
Terrible!!! I spoke with Frank and he scheduled an appt to repair my Samsung range (it's 3 months old and has needed several repairs) Don't buy Samsung anything!!! Frank scheduled an appt for repair person to come out, I rearranged my entire day and they guy never showed up or called yet lied abou...
Why does Samsung give this place business, Their service stinks, the people are ignorant that answer the phone. Why do I have an electronics place repairing my appliance?? Samsung loses my business because they get companies like this to do mediocre repairs. Bad, bad business, avoid them if you wi...
Horrible customer service. Technician was nice but made a big mistake that cost us lots of $$$ and then when we called to get the issue resolved we had to hold FOREVER and then shuffled around to lot's of different people. Everyone was going to get back to me but never did.
After having trouble for weeks with our washing machine Samsung sent technician Kevin Derry out and he had the problem solved within an hour and also informed us of a problem with the water valve that we otherwise would have overlooked. Kevin was very mannerable and helpful. I would rate him 10/10!
Terrible service. This office is v BBC barely answering the phone put me on hold twice for 30 min they don t take voice messages. This place should be removed from Samsung list of labs
Had Michael B as our tech and service was great and ultra quick. Friendly and professional. He knew his stuff and I was blown away by how quick he was able to get the dryer apart and diagnose the issues. He gave me the time when he'd be here and was on time. Was also informative about my other appli...
They were assigned to me to fix my Samsung tv. I was told they would call me in 2 days. No call for 3 weeks. So I called when I finally had time and they had already canceled my ticket because they said they couldn't get a hold of me. So they rescheduled to get my tv fixed. No show and not even a ca...
Great service, on time, called ahead, fixed my washer, service guy Victor was very nice, fixed my washer, very happy!
I had Lance come to service my Samsung refrigerator. I had called Samsung tech-support many times and they were not able to help me. Lance was able to fix my refrigerator and family hub after I was told by Samsung it was an issue with my wi-fi. He was polite, courteous and knew his product ! Than...
If I could give negative stars I would! This company is absolutely atrocious. You will sit on a phone loop for an hour before they decide to answer. The lady answering the phone is rude and immediately has a poor attitude she does NOT listen and will talk over you. I can t even imagine how terribl...
Samsung should NOT have them as one of their vendor. Worse company to deal with. They did not call me within the time frame Samsung told me, I now have no washer machine for a week because of them, once I got in touch with them after the weekend they gave me an appt for a couple of days later and th...
Completely frustrated with a absolute lack of respect for their customers time. I had a work order put in by Samsung for a fridge issue. When I scheduled it out I specifically told them I had to leave for work by 1pm. Lakes Electronics said they would schedule me as the first appointment. I could ha...
Worst customer service I've ever dealt with. Sends a rookie technician to my house 3 times and does not know how to properly troubleshoot a simple 7 component dryer. The original issue was the dryer turned on went through the dryer cycle but did not spin the drum. First I'm told it "could be a PCB b...
Worse service in the world! I am trying to call them in order to give them work and I am on hold for the 4th time!
If they treat a potential client like this, can you imagine their after sales service?
I CAN!
I had an appointment this evening with one of your technicians this afternoon. Michael Baker was prompt and professional, communicated clearly and worked quickly.
He has been out to our home on several occasions via Samsung s request for a refrigerator repair and has been great every time!
Can t thank Victor enough for a great customer service, best technician ever! Merry Christmas
We are very happy with the services today. Scott is a well experienced technician. Thank you Scott.
Service Tech Emmanuel is awesome! Very clean, polite, professional! Very happy with the service he provided. This is the second time he had come out for our fridge, I feel very confided that our fridge will not need him anymore. Wish our company could find such professional service people. Good ...
Victor was an outstanding technician with great customer service.
This company is terrible. Either Samsung don t pay them right or employees have issues at home which they bring them to work. These are bunch WUSS that Samsung hired to do fix things. I wish I would ve seen other ppls review b4 I bought Samsung product. Never again Samsung just because of who they h...
I don't normally leave reviews but I had an issue with my Samsung TV and the technician Sean came and replaced/fixed my TV within 30 minutes he was in and out, very nice guy. I had to wait about 2 weeks for him but it wasnt the companies fault (hurricane Irma decided to pay Florida a visit). Reading...
Don t bother with this place. Zero communication from then, first appointment, I had to call at noon to be told that it s canceled. Second time they couldn t find it in the system and that I have to reschedule. Only after asking for a supervisor, they miraculously find it in the system. This place i...
Leon from the Ocala office was here today to service our 'under warranty' Samsung dryer today. He was professional and fixed our issue in less than 5 minutes! Wish all of our service calls with other companies went as well as this company! Thanks Leon and Thanks Lakes Electronics!
Had an appointment. Had to call them because they never showed up. They never called me about the technician going to the doctor not to my house. Very bad business !!!
The staff answering the phones are extremely rude. You are "asked" to hold when you are placed on hold before you can even say anything. I was on hold for a long time then hung up on to have to call back and be placed on hold without even explaining I was disconnected.
The lady I spoke to was EXT...
Great customer service, got a call from them within 24hrs of submitting the ticket. Victor was the tech that worked on my washing machine, he was professional and very knowledgeable. He was able to fix the issue with my machine within an hour.
I had a very good experience with Rodney, he is punctual, respectful and quick. I really enjoy this company's service and recommend it to everyone looking to service their appliances.
Great Worker!!! Troy Legg came to my house to fix my washer lid and he was very kind, polite, and very informative. Would recommend to anyone!! Great job keep it up!
We requested warranty service for our new Samsung washing machine and Lakes Electronics was assigned. Larry Johnston was the engineer assigned and provided excellent service, both professional and friendly. We wouldn't hesitate to utilize Lakes Electronics if needed in the future.
The technician Fernando Gonzalez was here today and he did an amazing job. He was on time and provided a very professional crevice. I would recommend 100%.
Mediocre technicians and unable to provide a good service, informal and unpunctual, little experience and do not find the slightest problem, they do not know anything about the work they do
Victor Rodriguez fixed my washer and was prompt, courteous and knowledgeable of the product. He did a great job
Hands down the BEST customer service experience I have ever received thanks to Nathalie. I was advised I had my Samsung warranty and then given a runaround, until finally Nathalie took the time to explain to me how it works, and everything was taken care of. I really appreciate her skills, time, p...
Just asking for an appointment date they were rude ! It was like begging them to take my business. I canceled on the spot! If they are this rude on the phone, I don't want them in my house!
One star is to much. Positively the worst and most unprofessional vendor I have ever experienced. As a property manager, with hundreds of vendors across the state of Florida, I can positively say that you should not endeavor to choose Lakes Electronics. They hang up the phone, don t call back, cance...
Victor, the repair service man from Samsung is the best, had my microwave up and running in minutes..very professional and informative...love my microwave thanks to victor..happy costomer.
Absolutely horrific customer service. The 'operator' on the phone has zero social skills and is absolutely stupid. They pick up the phone asking you questions, put you on hold, then ask questions again, then put you on hold. When you are finally directed to another person the sassy dude tells you he...
This company was referred to me by Samsung. It took them several days (almost 2 weeks) to get back to me. They called me and told me to wait for a tech to call between 8-10 AM. The tech never called, I had to call at around 5:00 PM and was told not to worry a part was ordered and an appointment coul...
Called for Samsung TV .. The repair person showed late.. took one look at my tv and said he could not touch it because it was hanging on the wall.. Would not wait for 5 minutes so I could take it down.. Said he was too busy and walked out.. When their person called to make the appointment , they ne...
JOKE OF A COMPANY. CLAIMED TO HAVE NEVER RECEIVED REQUEST FROM SAMSUNG ALTHOUGH WHEN I CALLED FOR DAYS AT A TIME AND NOBODY COULD ANSWER THEY FORGOT TO MENTION THAT. WORST COMPANY EVER!!!!!!!!!!!!!!!!!!!
Had an issue with my Washer lights not working on my Samsung Washer. Called into Samsung and had some issues getting them out since we bought the house with the washer installed and didnt have a receipt. Finally got them to approve. They sent the work order to Lakes Electronics and within 48 hours, ...
Worst company ever. Do not assume their error. Blame customer. Came 4 times to fix ice maker that still don t work. End up with a 5000$ fridge not working. Lost all the food. Ans dont won t to come solve their mess. Legal action taken against this Unprofessional company
Ask Samsung to send other ...
Absolutely TERRIBLE! I don't know how Samsung has this company on their list of authorized service providers. I must've called 3+ times to this company asking where the technician was as i took a half day off of work to be here and the tech never showed up. Not one call, not one follow up. Very disa...
If I could choose not to give them any stars I would!! WORST CUSTOMER SERVICE EVER! The technician that was supposed to show up between the hours of 12:30 - 2:30. I left work and waited and waited... He never showed and then blamed it on the fact my husband did not call him back to confirm the appoi...
They came out right away. Our technician Lance was extremely knowledgeable and professional. Fixed problem in a few days
Great service today. On time, communicated well by phone and text. Victor fixed our Samsung washing machine quickly, was polite and explained the malfunction clearly.
Sean the service tech for Lakes Electronics was great. He fixed my problem and now my TV works like new! He is polite, and very personable
I would recommend him in a flash
Victor was very good and he was understanding with everything. He is good with what he does.
I would request a different company to do business with. This company doesn't show they care about customers they support for Samsung appliances. Do not call within 3 business days of Samsung warranty repair ticket. Then their scheduling of service is subpar having to call three times as they called...
The first time i used this company i was very unhappy with the service but when i had to use them again i was shocked! The person that came out was nice respectful and very knowledgeable about any questions i had. My opinion oc this company was changed by Troy Legg i will use them again because of h...
Zach the tec. that came to the house is the best ,,,,in all my years of being a home owner and the amount of repairs that I have had done I have never seen someone that was so professional and so good at their job. He was amazing at his craft, fixed the problem and did it with class. He should be tr...
Victor came out to repair freezer fan and sensors. Called ahead of time, on time, efficient and informative while working. If I had another appliance problem I d make sure he came out to resolve the issue again.
Orlando is the best technician, gave outstanding customer service and very knowledgeable with the Samsung products. 100% grade. He was also punctual and work with our schedule.
I had a great experience with Lake Electronics. My technician was Scott S and he was very professional and knowledgeable. I would recommend this company to family and friends. Excellent service!
Fantastic service! Mr.Borries was professional, punctual and provided great service. i would definitely recommend Lakes Electronics.
Called Samsung for a warranty issue last Thursday. Next day I received a message from Lake electronics informing a technician would be at my place on Monday. Like they said technician ( Jose Valle) was here at 11.00 am and within 5 minutes detected the problem. He made a phone call and said to me...
I can assure you that ANY positive comment posted for this retailer/service center has been influenced in some way, be it some sort of financial kickback, or personal business relationship. This company does not even deserve 1 star. After being handed over to them by Samsung support (as many reviews...
I was taken aback by Lakes Electronic's lack of professionalism. Samsung assigned Lakes Electronics to diagnose and repair my refrigerator. It took 12 business days and 8 calls to a very rude Front desk lady for them to come diagnose the issue. (Each time I called Lakes Electronics, it felt like I w...
This place is absolutely awful! I had received a call from Stephanie on Friday stating that a service repair man named Ryan would call me on Monday 10/19/2020 between 8-9 am to let me know what time he would be arriving (a 2 hour window) that day for service to my Samsung TV. I then missed a call f...
The have an employee by the name of Shae who is the worst customer service agent I ve ever dealt with. She is condecendent, rude an unprofessional. She belittles the customer and releases the call. Do not deal with this company
Victor did a great job! Provided helpful information to repairing my ice maker!
My Samsung refrigerator's ice maker needed repair. Samsung agreed to cover parts and I would be responsible for labor costs. I agreed and Ssung stated Lakes Electronics would be contacting me within two business days to set up an appointment. Five business days pass, I received no appointment call f...
I called in to get a quote on a repair; The person whom I spoke with was very impatient and annoyed by me even asking for a quote. It felt like a scam. He told me "there's a $50 fee to look at the unit that's non refundable" this price was made based on the price of the unit aka the msrp when then u...
Had a warranty issue with a brand new dishwasher. Moved into new home and dishwasher seal is not sealing because of a small dent in the interior of the door. Physical damage and no proof of whom did it etc. Thus not covered under warranty or home warranty.....Had to buy a new door..this was three...
No customer service. Cancelled my appointment, and didn't notify me.
Fridge went out , no fun !! Wonderful tech Came out prompt and efficiently ! Thank you Victor !! Took a few days for tech to be able to come but that s expected when you call before the weekend !!
What a rip off! I wish I read the reviews before calling them, my oven still needs repair and I'm out $99. I can't believe Samsung refers customers to this service and I will not be purchasing another Samsung appliance.
Lousy, lousy, lousy service. I can't speak about the quality of repair work because I can't even get that far! I was 'assigned' this company as a third party repair from Samsung for my fridge. They first got my appointment date wrong so I wasted a day home from work. When I asked to speak to the...
Believe the other reviews, this place is garbage. The customer service is terrible and extremely rude. I recently had a problem with a washing machine and the technician came in first of all very late, with attitude, and had no intention of listening to me trying to explain the problem. The technici...
Victor Rodriguez's service was great and fast! super recommend!
The people in adminstration at Lakes Electronics have absolutely no clue what they were doing with the EXCEPTION of a gentleman name Lance, who is one of the technician there. Administration kept giving me the run around and once I told them I made a complaint that is when they started to be more kn...
After contacting Samsung for a warranty claim, they referred my claim to Lakes Electronics. The service was prompt and very professional. They were on time, as scheduled. James Tidwell, the technician assigned to my job was courteous, professional and very knowledgeable of the brand and machine.
Victor is a true professional who provided a great service! He finished the repair on our Samsung ice maker in a timely matter and answered all of my questions. Pleasant experience! Definately 5 Stars!
Benito is the Best !!!!!!
Very knowledgeable answered all my questions, respected my home . I would certainly refer Lakes Electronics.
Don t use this company. I was forced to call them by Samsung. An appointment was scheduled by Samsung and I never heard from them Called Samsung and was told Lakes canceled the appointment. Called them myself and spoke to their extremely incompetent office women who was very rude. Told me no on...
I don't recommend that company, they just stole my money and charged me a lot. It's better to buy a new one. The technician could never fix it. I called the company and they never solved the problem with their job.
HORRIBLE SERVICE. RUDE OVER THE PHONE, PUT ME ON HOLD FOR 10 MINUTES AND HANG UP 3 TIMES. DO NOT WORK WITH THIS COMPANY, THEY DO NOT DESERVE GOOD AND HONEST CLIENTS!
im so glad i read the reviews. Like everyone else samsung referred me to place. I called and was treated extremely rudely on the phone, i ended up telling them i would call samsung back and have someone else do the work. I then read the reviews here on google and boy am i glad i made this decision. ...
Worst customer service ever. They came out. We paid them for the call. They said they would be back on Wednesday. We cleaned out our entire freezer because they told us to. No one showed up. Called several times that day but the person who was handling our ticket never returned our call. Called bac...
Just had one of their techs, Gio (Giovanni) come out and service our dryer. What a pleasure. He was courteous, knowledgable and fast. Could not have asked for a better service tech. :)
Awful customer service and overall poor service from them. The woman who answered the phone was argumentative and talked down to me on several occasions. They came to do the repair without any of the necessary tools to fix the ice maker after detailing out the issue with Samsung and Lakes Electron...
Victor, sloved my dishwasher problem. Leak error. Serviced and very professional. Pleasant and friendly. Five star.
Emmanuel was knowledgeable, polite and efficient in repairing my Samsung washer. I'll definitely use this provider again.
Latisha, a poor customer service representative, provided horrible service over the phone to the extreme that I sought assistance from a completely different service provider. Did not communicate efficiently enough to establish trust in this companies services. I recommend seeking an alternative ele...
Very hard to contact anyone at this business phone just places you on endless hold
Victor did a great job solving the ice maker issue, and so far so good.
Thank you
Rodney was very professional and efficient but more importantly knowledgeable. And very nice as well.
Thank you Rodney