La Crosse Technology

1.6 · 56 reviews
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Pat Lovergine
Reviews 1
2020-12-10 20:04

I've emailed support with no response, I've called...

I've emailed support with no response, I've called several times to speak with support (no answer), I've left a voicemail message with no return call, I've called their main number and tried to get an operator (got voicemail). I cannot believe the lack of customer service here... not sure how they c...

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Rodney Smith
Reviews 1
2020-11-25 13:18

So far, fairly worthless. It won't connect to wifi...

So far, fairly worthless. It won't connect to wifi, although everything else in our home has no problem. It gives rare updates for the outside temperature. And the listed phone numbers for customer service and technical assistance (i've got three different numbers) either won't ring through, automat...

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Vikki Harris
Reviews 1
2020-11-24 01:25

LaCrosse Customer Support --what an oxymoron-- r...

LaCrosse Customer Support --what an oxymoron-- refused to provide phone# and name of CEO --Allan McCormick.

Look at the number of negative revies posted! DO NOT BUY from this company. There are MANY better choicesavailable.

My reply
F.Y.
Tue 9/17/2019 7:38 AM
The information I asked fo...

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Chris Turley
Reviews 1
2020-11-17 06:43

Terrible product. Have owned it for years in diff...

Terrible product. Have owned it for years in different locations and Wi-Fi settings and it NEVER has been easy to setup and now is impossible. Tried 30 times to get it to work after it had to be reset because it doesnt recognize new Savings Time. And if you look at their helpful videos they are...

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We are Wriglemania
Reviews 1
2020-11-16 00:18

Fourth attempt to get a call back from technical s...

Fourth attempt to get a call back from technical service for problem with weather station. Product continually does not function and regular customer service can not help. Refuse to let me speak with a supervisor. Do not buy their product!!!

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mdguffeysr
Reviews 1
2020-11-12 15:49

if i could give a negative 5 stars i would. i was ...

if i could give a negative 5 stars i would. i was a customer for over 25 years. almost from the beginning. at the start it was a great company with great products. now over 20 years later the product line is disgustingly awful, sadly even the employees admit to the inferior products. and customer se...

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Bruce Harrison
Reviews 1
2020-11-05 14:12

I have contacted La Crosse technology twice via th...

I have contacted La Crosse technology twice via their internal email support system. Other than getting a 'we received your message' reply, nothing has been forthcoming. I wish I had read these reviews before trying - I wouldn't have wasted my time.

I have an older weather station, the WS-1510-...

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William Hess
Reviews 1
2020-11-03 23:37

First and foremost, you have yet to improve your c...

First and foremost, you have yet to improve your customer service. It has been 10 months, and 1 year since you posted your sincere apologies, and made promises to improve. I have been attempting to contact you for several days now, and all I get is voice mail. Apparently you don't employ humans, ...

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David Key
Reviews 1
2020-10-21 11:07

Purchased a weather station at Costco (Australian ...

Purchased a weather station at Costco (Australian store). Within one month it failed completely (Screen died and went black). I contacted LaCrosse online and at the same time they issued a recall on the units from Costco Australia as the wind direction set for the Northern Hemisphere, not southern. ...

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Bigg Ace
Reviews 1
2020-10-19 15:18

Terrible customer service. I have their atomic dig...

Terrible customer service. I have their atomic digital clock, model: 513-13110TN. The mode/set button is not working to allow me to adjust date, time, etc. I have followed their trouble shooting suggestions in their manual (i.e. new batteries, resetting by taking batteries out and pressing a button ...

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Knute Anderson
Reviews 1
2020-10-11 12:49

I have a c83100 weather station. Like several peo...

I have a c83100 weather station. Like several people, after initially working and connecting to WiFi wifi, it would not connect. After sending LaCrosse an email indicating the problem, they emailed me back and said that depending on the router that I have they would provide a solution. In the cas...

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Pat Larson
Reviews 1
2020-10-11 12:18

Just had the BEST customer service experience!!!!!...

Just had the BEST customer service experience!!!!! Talked to Jack on phone...if I could give him 10 stars...I would!!
I was helping my 88 year old dad with a purchase after his beloved digital watch from this company went dark.
Jack was SUPER patient, understanding and efficient in presenting opt...

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Robert Longo
Reviews 1
2020-09-27 23:56

If I could give zero stars I would. Have a problem...

If I could give zero stars I would. Have a problem with my remote sensor. Tried calling no callback for over a week. Sent an email, was assigned a case number, no further contact. Trying to call the main number (not tech support or sales). Cannot obtain a number. On and on. Terrible (non)service.

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Bob Dunstan
Reviews 1
2020-09-24 23:31

I purchased a C83100 weather station from Costco e...

I purchased a C83100 weather station from Costco early December. Worked fine, that is, until it was unplugged to move the charger to a different AC receptacle. All the data was lost. It has a backup battery and I removed the tab. I took out the battery and measured it and it is above 3V as it sh...

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roy stenstrom
Reviews 1
2020-09-17 10:26

have tried to contact customer and tech support s...

have tried to contact customer and tech support several times by phone get put on hold and after a few minutes am asked to leave a call back number did so been 2 days and nothing yet while on hold was suggested to email and would get quicker results did that also again 2 days and nothing ---- while...

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v nguy n
Reviews 1
2020-09-10 08:48

The product is very nice but can't log in to the w...

The product is very nice but can't log in to the wifi, when connected to the phone, a few moments later the station said no connect app server, very disappointed because it could not connect to the phone, the model is V21-wth. Ty correcting errors for the machine

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Greg Tooke
Reviews 1
2020-09-09 22:33

I have had a couple of La Crosse Technology's wire...

I have had a couple of La Crosse Technology's wireless weather stations and I love them. I have add-on sensors to monitor the humidity of my cigar humidor, the temperature of my front porch, (which serves as a walk-in cooler in the winter), and my deep freezer. My deep freeze went out last year and ...

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S Fred Taylor Jr
Reviews 1
2020-08-26 10:26

Same as most of the other reviews. Support is basi...

Same as most of the other reviews. Support is basically useless. Called 3 days and was told my call was important to us (BS) must nor be to important you never returned my calls. It is sad that so many companies these days just want to sell you their products and then drop you, This is happening i...

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Steve Markolf
Reviews 1
2020-08-15 02:59

I have a C82929 Projection Alarm Clock, purchased ...

I have a C82929 Projection Alarm Clock, purchased at Costco, that lost wifi access and unfortunately requires a password reset. I am now in day 7 waiting for a seemingly simple password reset link with absolutely no feedback from the company. In addition the password reset link in their IOS app does...

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Elizabeth Laub
Reviews 1
2020-07-23 04:23

I've called twice, on two different days, and emai...

I've called twice, on two different days, and emailed before that. My newer professional weather station has stopped registering outdoor temps. Bought new La Crosse sensor but it does not register either. Frustrated by lack of response fro this company. Recommend, at this point, avoiding buying ...

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rfa1961
Reviews 1
2020-07-22 14:19

This company has the absolute worst customer suppo...

This company has the absolute worst customer support/service that i have ever dealt with. The product seemed to work well until it disconnected from the Wi-Fi. Now i am not able to contact their support or sales team. I would suggest other companies when searching for weather stations.

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p b
Reviews 1
2020-05-21 21:11

Material to throw away after 6 years of use !!!! W...

Material to throw away after 6 years of use !!!! We can call that well-programmed obsolescence !!!
Do not expect a commercial gesture just for the response which speaks volumes about the quality of their customer service "Sorry, but the warranty has expired, there is nothing we can do."
Well under...

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Steven Anderson
Reviews 1
2020-05-21 13:16

I see all the bad press and I will say that I have...

I see all the bad press and I will say that I have not had the problems that have been discussed here. I bought my weather station at Costco and yes it took a little time to figure out the relationship between the app and the weather station and how to add devices and locations but after that I had ...

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Bob Kennedy
Reviews 1
2020-05-17 21:03

Avoid doing business with this company. They have...

Avoid doing business with this company. They have zero customer loyalty and will make their products obsolete whenever they feel it is economically favorable to their bottom line. They offer no compensation for disabling the function of their devices and leave their customers holding the bag. Don...

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Greg Tooke
Reviews 1
2020-05-14 00:30

I've owned several La Crosse Technology products o...

I've owned several La Crosse Technology products over the years. I've become addicted to the connected weather units and add-on sensors. I monitor the humidity of my cigars, the temperature of my Kegerator, whether my basement floors are wet, the temp of my chest freezer...the alerts have saved me f...

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John Leeper
Reviews 1
2020-05-03 23:30

I had a GW-1000U gateway and sensor in place for s...

I had a GW-1000U gateway and sensor in place for several years. The gateway failed and I purchased a new replacement. Registration of the new gateway continually fails. After repeated online support requests and many calls to support I did get a live person who referred me to a dead phone number....

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John Nerdahl
Reviews 1
2020-04-12 17:47

This business must be in real trouble. Their CS si...

This business must be in real trouble. Their CS site raves about their service yet it's the least responsive one I've ever dealt with. The telephone prompt puts you in a cue promising to answer in the order of the call and then promptly asks for contact information presumably in order to call you b...

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Dennis Ronk
Reviews 1
2020-04-09 15:47

I have 6 phone numbers for service. I have called ...

I have 6 phone numbers for service. I have called all of them 3 working days in a row and left message of name phone number and problem with no returns. The message states will returned in order of receipt, you must have a phoenomenal number of people with problems or a very low number of people to ...

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Elizabeth Nold
Reviews 1
2020-03-24 04:24

I called customer service 2 times and finally rece...

I called customer service 2 times and finally received a call back after 1.5 days. The customer service rep, Phyllis, was very rude and needs more training. She use the idiom, honey than vinegar - "you will get what you want by being polite rather than by being rude". I was being polite and ende...

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T Berk
Reviews 1
2020-03-22 05:10

Very disappointed with La Crosse Technology and wi...

Very disappointed with La Crosse Technology and will never buy their product again. They discontinued some of their product (due to some technology change) - I had a brand new unit that I hadn't used yet (because my old one hadn't yet died) - it was in the box, had the receipt and everything. All th...

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Guy PIERSON
Reviews 1
2020-02-25 13:14

Having bought a weather station pluvio anemometer ...

Having bought a weather station pluvio anemometer WS 6868, let's be very clear: no need to be like me! While temperatures and rain gauge show correct readings, it is not the case for the anemometer which a day of strong mistral bursts at 120km / h according to Meteo France, shows a 17km / h!
Who ar...

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Peter Bell
Reviews 1
2020-02-17 07:12

We have the WS-1510-IT Professional Weather Center...

We have the WS-1510-IT Professional Weather Center and it's a bit of a pain to set up. You have to synchronize 3 different components (when loading the batteries) then after that there are a zillion steps [drop down menus] for setting time/date/and a litany of weather preferences. Then something go...

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Peter Rosenberg
Reviews 1
2020-02-03 05:16

I purchased the weather station about 12 months ag...

I purchased the weather station about 12 months ago. Last week the unit stopped transmitting outdoor information. I followed the steps about replacing the batteries but that didn't work. Called and emailed Tech support and have not received a response-seems like they just don't care.

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farid challal
Reviews 1
2020-01-15 09:59

Failure on temperature sensor.

Failure on temperature sensor.

Contact company which has an office in France in Alsace. Sending the equipment, returned replaced by a new one in less than 10 days.

So price can be a little more expensive than the competition which is on Amazon, but very responsive after-sales service.

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