KPN XL

Is nicely helped, but not nice if you get the phon...

Is nicely helped, but not nice if you get the phone back unrepaired ...

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Assessment on a weekday. Significantly busier duri...

Assessment on a weekday. Significantly busier during the weekend. Nice help.

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Very poor service can not call the store you can a...

Very poor service can not call the store you can always drive there I asked after the reason why there is no phone number to call after the reason was that they had no time to take the phone! And the staff is rather arrogant and don't really bother to speak to the customer properly!

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Friendly employee helps as best as possible!

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Lots of choice and clear explanations.

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Good

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Sometimes it takes a long time

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Super service

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Quick service

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Helped well

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Bad store! The service is worth nothing and they w...

Bad store! The service is worth nothing and they will keep you on the line! Have lost my phone for over 2 months now without any prospects! KPN No more for me!

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Great help very satisfied

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Incorrectly informed. Pity Longer without recept...

Incorrectly informed. Pity Longer without reception

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Friendly employees

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Good service. All the time was taken and clear exp...

Good service. All the time was taken and clear explanations were given

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Extremely condescending staff and very adept at ch...

Extremely condescending staff and very adept at chasing customers away

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Good service, had to wait a long time

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Clear store with experienced staff. They are alway...

Clear store with experienced staff. They are always available for advice and assistance.

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Appointment made yesterday for 2 people. With the ...

Appointment made yesterday for 2 people. With the continuation that we stand there and could enter to 1 person. Badly communicated !! And a bit hazy that 2 people are scheduled by their Appointment and only 1 is allowed in !!

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In spite of an online appointment, just follow up....

In spite of an online appointment, just follow up. There were only grumbling people.

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Bought a new smartphone with good service and tran...

Bought a new smartphone with good service and transferred the data. Also integrated in my fixed subscription for internet and digital TV.

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quickly helped with a new SIM card on Wednesday af...

quickly helped with a new SIM card on Wednesday afternoon. Good service .

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Nice people, but if you're not after it, it all ta...

Nice people, but if you're not after it, it all takes a long time.

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Wait a while but very good service

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still alright,

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Good service

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Almost impossible to take out a business subscript...

Almost impossible to take out a business subscription there ...

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Unfriendly and not customer oriented.

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We were there just after opening time on Sunday. V...

We were there just after opening time on Sunday. Very busy and have to wait a long time. Employee said that this is every Sunday between 12 and 2 pm. Neat and quickly helped.

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Worthless but that now applies to all KPN stores.

Worthless but that now applies to all KPN stores.
If now both your subscription expires as a couple, you may not both enter at the same time.
I went to 3 stores in EHV and nowhere after waiting an hour we could enter, and if you just come in as a couple in other stores, I think that the KPN is exa...

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Good service, but a long wait

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Nice store, nice employees! You get a clear answer...

Nice store, nice employees! You get a clear answer to everything :)

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Great information and good advice

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Nice store with friendly staff

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Great help!

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Nice people nice and nice

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Good customer friendliness

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Nice service

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Having to wait a long time and put in a lot of eff...

Having to wait a long time and put in a lot of effort to get a replacement SIM card as a corporate customer. This Store is really aimed at consumers and small business customers

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Customer unfriendly there is not listened to you m...

Customer unfriendly there is not listened to you much stress in the company. Unfortunately

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Near. But not in the store itself.

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Promise a lot and do NIKS

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Helped well

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Myself plus 9 other people had to wait outside for...

Myself plus 9 other people had to wait outside for three quarters of an hour and were not helped yet while there was only three people inside it was scandalous with this heat I went to Eindhoven shopping center woensel and was immediately helped as it should

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Wonderful service!

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Very friendly staff

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Last week, I exchanged a TV modem of 10 years old ...

Last week, I exchanged a TV modem of 10 years old without any problems, unfortunately the new one does not work properly.
Trying to exchange at kpn xl ekkersrijt but employee does not want to exchange it at first, as the power supply was not there despite the power supply of the new one that could ...

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Already 2 times friendly and well helped by Kaya a...

Already 2 times friendly and well helped by Kaya and colleagues. Thanks :)

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Top

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Long wait, nothing is possible with a seller who w...

Long wait, nothing is possible with a seller who would rather have done something else that day. A lot at home.

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Good service

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Stood outside in the cold. I couldn't turn and lef...

Stood outside in the cold. I couldn't turn and left. Such a large store and only room for a few people. Will the old government PTT remain .....

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What a little bad services

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After many problems with the WiFi at home made an ...

After many problems with the WiFi at home made an appointment with a technician. The doorbell rang and there it was Mo. Everything once and for all now well connected. Even the invoice has been fully reimbursed. Customer service 2.0 is this. Top arranged by the KPN Ekkersrijt branch.

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Good service. Nice shop.

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Very slow staff. We had to wait more than 45 minut...

Very slow staff. We had to wait more than 45 minutes before we were helped.
Behind 2 staff members were pleasant to neighborhoods, but nobody helped. Bit frustrating.

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Very good service and very customer-friendly

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Helped well

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Customer stop at KPN? Already 4 calls with KPN Zak...

Customer stop at KPN? Already 4 calls with KPN Zakelijk (each half an hour). Order keeps disappearing, but it should be fine after that. Then no message even though this is promised. They are now going to look further ... they kept referring to external companies that make mistakes while I only ca...

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They do not always do their best with the desired ...

They do not always do their best with the desired result
I am also satisfied with the kpn

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Well assisted by friendly employee in converting d...

Well assisted by friendly employee in converting digitenne to kpn interactive television.

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Service is a difficult word. Mountain promises, bu...

Service is a difficult word. Mountain promises, but then it clears up. As long as you have no problem it is all right, but owee if something is wrong.

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made an appointment via e-mail, now something has ...

made an appointment via e-mail, now something has come up and I want to cancel the appointment, but no possibility to get in touch with this store, only via 0800 number where the waiting time is just 10 minutes or longer? ?? how do you make it difficult for your customer?

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ordering wifi extender with vvv-bon was not possib...

ordering wifi extender with vvv-bon was not possible, only via internet. Tried at home, but with customer service on the line this turned out not to be possible :-(

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good and quick help everything was arranged that w...

good and quick help everything was arranged that way

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Service could be better.

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Huge store and only 3 man staff when I got here. O...

Huge store and only 3 man staff when I got here. One of them was only receiving people and registering something on a laptop. If it also helped, there might have been fewer people waiting. I just went because I'm not going to wait an hour for something like a few minutes

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Today I received great professional and friendly a...

Today I received great professional and friendly assistance with advice and bundling some of my long-term KPN contracts. Tribute!

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Spoken well.

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Great KPN store, nothing special.

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Well helped with my problem. Large parking space.

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There were huge waiting times on Tuesday at 2:22 p...

There were huge waiting times on Tuesday at 2:22 pm

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Very nice shop very friendly staff

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Helped well

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We had something with the telephone (settings) and...

We had something with the telephone (settings) and were helped very correctly, while waiting we could enjoy a cup of coffee in a sitting area. The store was very well maintained and well arranged. The desks where the people were helped are strategically placed, you had a bit of privacy.
All in all,...

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You should only go here if you are not in a hurry....

You should only go here if you are not in a hurry. They are always understaffed here so it always takes 30/45 minutes for your turn. Do something about KPN. For small things you better go to the media market across the street.

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Large lounge, competent service

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Nice store with helpful staff. There is also a rep...

Nice store with helpful staff. There is also a repair desk.

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Friendly staff all unfortunate less service from m...

Friendly staff all unfortunate less service from mobile phones and no repairs

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Nice big store with very helpful and customer-frie...

Nice big store with very helpful and customer-friendly staff.

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Good service, good products, only some staff have ...

Good service, good products, only some staff have to show more respect to the customer.

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Good information and neatly handled.

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Wanted to buy a black iphone 11 last Friday for a ...

Wanted to buy a black iphone 11 last Friday for a birthday tomorrow (Wednesday), but it was out of stock. The seller named Tommie told them they will certainly arrive on Monday and I will reserve one for sale under the same conditions, given our contact details and he would call on Monday if it is b...

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Well helped!

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Well organized

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Kpn XL.

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For me the greatest KPN service case that there ar...

For me the greatest KPN service case that there are nice people with a heart in the right place ...... very customer friendly

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Badly helped

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Despite the queue outside because of corona, once ...

Despite the queue outside because of corona, once I was inside neat and well helped.

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I am kind and assisted

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Many umbilical starders. Little empathy.

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friendly but no professional knowledge I drove the...

friendly but no professional knowledge I drove there for nothing

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Directly and quickly helped and with a new one

Directly and quickly helped and with a new one
Phone out the door

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Always takes a long time before you are helped if ...

Always takes a long time before you are helped if there are 100 people or only 2 just takes a long time

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Great help by customer service

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Is very good

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Good service, nice staff

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Kpn did not help me at all and threw things away t...

Kpn did not help me at all and threw things away that was not possible

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Yes kpn is just worthless the people who work ther...

Yes kpn is just worthless the people who work there are very nice

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Don't want to sell anything, just say they'll clos...

Don't want to sell anything, just say they'll close in fifteen minutes, I'll go to Vodafone if I have to

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