Disappointing. Sent the wrong fitting kit after we discussed it and then they conveniently pretended the conversation never happened. Management didn't care either nor did they respond, so very poor customer service too. This cost us in the plumber call out fees because he couldn't fit it. They sent...
As a plumber needing some technical help, I called in to their office and I found them to be extremely helpful. A nice gentleman got a sample water softener and opened it to show me the workings. Top class.
Hard sales techniques when they came to fix our water softener - all the usual - how terrible our machine is, how their machine is much better, if we sign today for a new machine we will get a discount (ridiculously expensive even with the discount). Wish I had never called them out. Avoid.
Rubbish customer service! Have tried to book a service for my water softener, have called twice and both times told someone would return my call. Still no call received.
Kinetico have provided my family with soft water since 1997 . What a great company . In the New Haw area in Surrey there is tremendous hard water . With Kinetico block water softeners household kitchen and bathroom cleaning has been easy with no limescale build up on surfaces.My first Kinetico machi...
I started looking at water softeners years ago and knew that hard water was an issue in my area. I had to replace my boiler and the engineer had advised that it was down to limescale that it had broken in the first place, so I looked again, but found a number of different units and was unsure of whi...
Have had many years of excellent service from our Kinetico water softeners at home and our static caravan. Constant beautiful soft water keeping us free from limescale. Would thoroughly recommend.
Called to inquire about whats in the box and place order, the sales person didn't know then got angry, put the phone down on me. Called back got through to the director to complain, another bad attitude all over again - its clear where it all comes from. Used to be a nice company to deal with. Bad a...
Had system installed a couple of years ago. Probably one of the best things we've ever had done.
We have glass shower screens which took ages to clean every week, now just a quick wipe over brings them back to life. Our kettle which was constantly filling with chalk is now completely clean and no n...
Poor sales department. Did not get back with the quote (even after reminding them to send one). Possibly not interested in the sale. The engineer proposed a few complicated installation process, however, in contrast Harvey engineer came out and installed the system in couple of hours. I shouldn't ...
Fantastic service from the young lady at Kinetico polite, friendly and always a pleasure to deal with.
They installed the water softener without fitting enough water outlets to feed all of my appliances and on asking them to fix it insisted it was not their problem.
Would genuinely suggest not using them. A big and rather expensive mistake on my part.
Given their cost, certainly not worth the e...
very disappointing product and after care!
appliances are still getting scale, have to pay call out for the engineer to come out but he couldn't identify the problem so guessed it and told us to replace the storage tank valve. Still getting scale everywhere! But would be charged for another call ou...
Called this company up on Thursday, 28/04. They agreed to call us at 10 am the next day, Friday, which came and went...BUT NO CALL. It's a bit misleading when people post 5 star reviews on a company which cannot even get past returning a customers call. Either they don't want the business or the rev...
I have enjoyed a limescale free kitchen and bathroom for a year now. You use less detergents to wash and clean, and the soft water seems kinder to hands, body and hair. Can t believe I didn t buy one earlier. The Kinetico Premier Water softener is a great appliance, would highly recommend it!
This product has been brought less than 18 months. Issue started more than 6 months where we doubted that the water softener was not working but only realised after using the testing kit that it isn't. It's expensive to get an engineer to visit you, let alone fix the issue. I wouldn't recommend anyo...
My initial review was bad, however, John Kyle from Kinetico took charge in resolving the issues. He ensured that not only the unit works but its output is as expected. He personally travelled long distance twice to resolve the matter. Many thanks to John, much appreciated.
We used Kinetico's agent Wight Water Services (wightsofteners) to provide our Premier Compact. The visit to quote was very professional - no rush, no pushing and no jargon nonsense. Were very impressed so ordered the Premier Compact. Martin is an incredibly neat worker and although our installation ...
I regularly buy salt blocks from Kinetico for my water softener, and always receive prompt service. The blocks come in sealed bags, and are competitively priced.