Jones Junction

4.1 · 955 reviews
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Brian McGrady
Reviews 1
2020-10-28 19:23

Advertised will give you 500 bucks if gave you les...

Advertised will give you 500 bucks if gave you less then Carmax for your car. So I went to car max said $3000 went to them hour wait said $300 bucks! An I m lucky to get it. I said here s carmax quote. I would like my 500 please. Hour waiting clowns said here s 3000.01 quote to buy your car laughing...

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Brenda Rex
Reviews 1
2020-10-27 17:09

Jones Junction is the place to buy your new or use...

Jones Junction is the place to buy your new or used vehicle! Go see or call Jennifer Pagotto in the Hyundai building. She will search their entire inventory for the car you want and give you your best deal. Hurry for deals on new 2017 / 2018 models.

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T L
Reviews 1
2020-10-27 14:26

Not willing to make a deal at all. Instead of tryi...

Not willing to make a deal at all. Instead of trying to work with you they make the vehicle even more overpriced by adding thousands of dollars in "dealer fees" and "reconditioning fees". They took the vehicle we were interested in and drove it back to the other lot it came from while we were still ...

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chrissy driscoll
Reviews 1
2020-10-27 11:27

I had a fantastic experience at Jones Junction! My...

I had a fantastic experience at Jones Junction! My sales guy was Jeff Nievod! He made the process of buying my new 2020 Nissan Pathfinder hassle free! I m very happy with my new vehicle! He is very patient, kind and will help you according to all your needs! Jeff can help you buy/lease any new or Us...

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Josh Dudley
Reviews 1
2020-10-26 20:43

Jones always makes it right. My wife didn't even b...

Jones always makes it right. My wife didn't even buy her car there and they are giving her a new engine with labor for free with a rental car for free. I did buy my jeep from Jones and I take advantage of the free oil change and carpet wash.

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Zachary Jones
Reviews 1
2020-10-26 09:03

I went to Jones Hyundai to buy a car yesterday and...

I went to Jones Hyundai to buy a car yesterday and it wasn't the best experience because the person that they put me with started looking up other dealerships to help us find a car, instead of showing us what else Jones had. Everybody was nice there though, however, we left and went over to Jones Ki...

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Tabby Nogle
Reviews 1
2020-10-25 20:05

Waited 3 hrs before they looked at my car and I ha...

Waited 3 hrs before they looked at my car and I had appt at 10am. They didn't call til 12:30 and cat wasn't done til 2:30. I had my 2 yr old with me. I planned appt ahead of time so they could get parts to fix Windows and they didn't even have them in.

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Damien Huete
Reviews 1
2020-10-24 12:43

Do not buy cars from Jones Junction in Belair MD. ...

Do not buy cars from Jones Junction in Belair MD. Do not buy Ford Focus (or Fiesta) model 2012-2015.
Jones sold me a used car with a factory defect in the transmission without warning. When I tried to return the car (14 days later), it was explained that their sales contract is "returns within 30 d...

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Chris Marcell
Reviews 1
2020-10-24 08:40

Bought a used 2014 Nissan Sentra last month from t...

Bought a used 2014 Nissan Sentra last month from this dealer. Front struts needed to be replaced as they were covered in the warranty. I brought it into my local mechanic to get it checked after they failed to fix it the first time. Brought it in again and they confirmed the issue only after having ...

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Christina T
Reviews 1
2020-10-22 20:42

Very disappointed in the service. I don't know wha...

Very disappointed in the service. I don't know what happened to Jones, but I doubt I'll go back.

Edited 11.12.19 - I sent feedback as requested, and the service manager Brian went over and above to rectify the problem. Great customer service, Brian - thank you!

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Lou Palughi
Reviews 1
2020-10-22 17:43

I bought a new Jeep yesterday at Jones Junction an...

I bought a new Jeep yesterday at Jones Junction and the service that I received from my salesman Ken and sales manager Dan Alban was outstanding. They made my experience with my trade and finance go smooth. Everything went perfect. Thanks!

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Sasha Hunt
Reviews 1
2020-10-22 10:04

If anyone looking for dealerships please come he...

If anyone looking for dealerships please come here ... they work with what you have .. another thing is that they don't force you in a car which I love .. I would recommend this place to anyone.. my sales consultant name was Nancy Yeager she was helpful , Attentive, and very professional I re...

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Breanna Sarver
Reviews 1
2020-10-22 09:08

The sales team here at Jones Junction is exception...

The sales team here at Jones Junction is exceptional, they work hard to get you the best deal possible on any new or used car. I had a great experience with my salesman, Paul Newman. He is so easy to talk to and work with, and will always go the extra mile to get you in the car you love. I refuse to...

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Scott McKelvey
Reviews 1
2020-10-21 17:26

So I bought a used 2014 GMC Sierra with only 35k m...

So I bought a used 2014 GMC Sierra with only 35k miles on it from Jones in February. The week I bought the vehicle it was cold outside. Prior to buying the vehicle I noticed that the third brake light was inoperable. I further inspected the light and discovered that there was water inside the lamp. ...

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Ray Palmer
Reviews 1
2020-10-21 16:14

I used to love Jones Junction and a year or so ago...

I used to love Jones Junction and a year or so ago bought my second truck from them. One of the key decision points was that they advertised heavily that they would pick up and drop off cars within a 50 mile radius for service. It was the deciding factor for me because they are not convenient to w...

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Lauren Hammerbacher
Reviews 1
2020-10-20 13:06

Jones Junction has some great qualities, like the ...

Jones Junction has some great qualities, like the Jones For A Lifetime offer, but the management treats their employees horribly and encourages shady business procedures, asks their employees to lie to customers, makes mistakes on cars, scratches, etc., and simply doesn't tell people who are buying...

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FRIED PIX
Reviews 1
2020-10-19 04:52

Recently purchased my 4th vehicle from Jones Toyot...

Recently purchased my 4th vehicle from Jones Toyota and couldn't be happier. Jennifer Pagotto and Wallace Stuart helped me find the vehicle I wanted, the particular style and color, at a great price. Excellent service with a positive attitude. Jennifer was a pleasure to work with and reinforced m...

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arthur clayton
Reviews 1
2020-10-18 21:39

Jones Junction provides the best customer services...

Jones Junction provides the best customer services and experience that I have encountered. This excellent customer service started and ended with an employee by the name of Paul Newman. He such a great communicator and a great listener. During my time with him it as all about what I wanted and ne...

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Monica La Santa
Reviews 1
2020-10-18 14:16

Sold me a lemon... Buyer beware.. In the shop t...

Sold me a lemon... Buyer beware.. In the shop twice since I purchased my 200 on 3/5/2016. Sold me a piece of junk. Sales Manager lied to me, he said he would put in another car if my had another transmission issue. Next issue I have with this car I will contact the news and hire an attorney.
...

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Jose Cruz
Reviews 1
2020-10-18 05:50

I am using this method of communication to see if ...

I am using this method of communication to see if I can get your attention. I have sent an email to the service department and left a voicemail to get pricing on the 60K factory service maintenance for my Sorento. I can't imagine you guys are so busy these days that you can't return my messages. I...

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Deborah Sheahy
Reviews 1
2020-10-18 01:08

I had an oil change appt. on Thursday 8/17/17, I w...

I had an oil change appt. on Thursday 8/17/17, I was greeted by Ashley Smith, she was friendly & courteous, Rebecca Lind was my service advisor, I had a foul taste in my mouth from former service, & I approached Rebecca with guns loaded, she intuitively & expertly diffused my concerns, She was conc...

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A User
Reviews 1
2020-10-17 01:22

Service- Everything was great until we started tal...

Service- Everything was great until we started talking finances. We prefaced our interaction by saying we were just starting to look, and that our price ceiling was 300 a month. He tried to push us in to a sale that was over our budget.

We said we need to sleep on the deal to see if we could affo...

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Adam Dixon
Reviews 1
2020-10-15 13:26

The consultant who worked with me, Meredith Davis,...

The consultant who worked with me, Meredith Davis, was highly professional, courteous, punctual, she worked with my schedule and coordinated with it, and everything went swiftly and smoothly. I would recommend when coming to Jones Junction Used Cars to look up Meredith Davis.

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Crystalina Ann
Reviews 1
2020-10-14 22:35

I recently bought a 2017 impreza hatch from Larry ...

I recently bought a 2017 impreza hatch from Larry Jones. I felt very well taken care of and felt like he really knew what he was talking about. I would continuously recommend him to my other friends as to make sure they are receiving the best care possible while shopping for their new friend and tra...

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Linda Zimmerer
Reviews 1
2020-10-13 22:48

We've purchased our cars there since 1997. The pri...

We've purchased our cars there since 1997. The prices and service are so great that when we want another car we automatically go there. The free carwashes and free nail salon are awesome perks. They used to have free hot dogs until someone complained and ruined that perk for the rest of us. The bene...

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Alex Kruger
Reviews 1
2020-10-12 03:52

Amazing. I call for an appointment to get my oil ...

Amazing. I call for an appointment to get my oil change. I show up on time as schedule. They will get me in right after 2 other people. 1.5 hours later they should have it done in a few minutes. 39 min later.... still not done. What is the point of an appointment? Why does an oil change take tw...

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Jess Z
Reviews 1
2020-10-10 08:13

Came in with my aunt to see about selling a used c...

Came in with my aunt to see about selling a used car. There was a sign on the door requiring everyone to wear a mask upon entering. We both enter and are seated and immediately noticed most of the Jones junction employees were NOT wearing masks. The few that were had them pulled down under their nos...

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Tammie G
Reviews 1
2020-10-10 03:41

Jones always strives to be their best. Cathy Gree...

Jones always strives to be their best. Cathy Greenwell is one of those great employee's. When you bring in your vehicle for service, she is the one who will discuss with you the mechanics findings. Her knowledge of parts and such exemplifies the best.

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Brianna Carter
Reviews 1
2020-10-09 21:51

Excellent service all together & the young lady At...

Excellent service all together & the young lady Athena who helped not only me BUT also my Mom get a vehicle was awesome , very well mannered and full of good energy that makes the process of purchasing a vehicle a lot less stressfull , 2 thumbs up

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Tracy Martin
Reviews 1
2020-10-09 18:58

My saleswomen Meredith Davis from the Superstore o...

My saleswomen Meredith Davis from the Superstore on Harford Road was amazing. She was very professional, knowledgeable & understanding with me and all my questions. She went above and beyond to ensure I was happy with my new purchase. She treated me like family ! Being a women walking into a deal...

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Jeff Boblitz
Reviews 1
2020-10-09 08:31

The service mgr. had trouble with a recalled by Ni...

The service mgr. had trouble with a recalled by Nissan and tried charging me for a rental car when it was a Nissan problem. He told me to take it up with nissan very poor Mgr. I WILL Think again if we ever buy a new nissan it would not be with Jones junction do to the repair shop

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Muhammad Bilal
Reviews 1
2020-10-09 03:34

This is crap place to buy any Toyota cars. And the...

This is crap place to buy any Toyota cars. And the sales manager team is the worst. Sales persons I guess are innocents. But beware of these dum sales manager who even can not do simple math.
I bought camry 2015. And it was really a bad experience car was having issues like picking up problem. Whee...

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Dawn Wharton
Reviews 1
2020-10-08 21:47

Nancy was AWESOME!!!!!!! She made the whole car bu...

Nancy was AWESOME!!!!!!! She made the whole car buying process so easy. I've been to other dealerships in the past but this was by far the best experience. My boyfriend and I told Nancy what we were looking for and she made sure that we got it. Never once did we feel pressured to buy anything. Thank...

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Joe Fiamingo
Reviews 1
2020-10-08 20:50

Gave 1 Star because can't give 0. Worst service ex...

Gave 1 Star because can't give 0. Worst service experience in 37 years of owning a vehicle! Vehicle went into Bel Air Nissan for warranty work on radio. 11 weeks and 3 return trips later radio still doesn't work.
Bel Air Nissan can't return calls, can't provide updates on repair status, has no answ...

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Travis Betzold
Reviews 1
2020-10-08 09:03

I will say My overall opinion on Jones is quite hi...

I will say My overall opinion on Jones is quite high and I find them to be a pretty reputable car dealership and maintenance provider. However, my most recent experience with them has me somewhat vexed in that I went to their maintenance department and they informed me that my vehicle needed a gas t...

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Catherine Olare
Reviews 1
2020-10-07 15:41

Had some hiccups after purchasing my car. Was cont...

Had some hiccups after purchasing my car. Was contacted by Larry Kropff- who within minutes had any issue I had resolved, with outstanding dedication and customer service! Very please with his attention to detail and concern for buyers.

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Michael Scheffenacker
Reviews 1
2020-10-06 18:38

Jones Junction has been a family owned and operate...

Jones Junction has been a family owned and operated intuition for generations. It has been a main stay in Harford County, helping many customers find great deals on their new and used vehicles. The latest generation Larry Jones Jr is a shining example of why this company has endured. He is knowledge...

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Annie Wojtowicz
Reviews 1
2020-10-05 16:14

Jones junction was terrible to work with. Do not b...

Jones junction was terrible to work with. Do not buy a car from them!!

The short story is - we bought a lemon from Jones which should have been a reliable car, a Honda. We've come to find out that they knew it had mechanical issues and yet, when we had problems, they did not honor their engine wa...

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Michelle Finnegan
Reviews 1
2020-10-04 14:43

Josh Smith is Awesome ! Thank you for making my c...

Josh Smith is Awesome ! Thank you for making my car buying experience fast and easy ! Thank you for accommodating my needs and time schedule ! Everyone was easy to work with and is professional, they even have refreshments, tv, movies, magazines, and nice clean restrooms .

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Jason Jones
Reviews 1
2020-10-03 21:44

My family has bought multiple cars from Jones Junc...

My family has bought multiple cars from Jones Junction over the years and the experience has always been excellent. Everyone there who has worked with us has been extremely professional and helpful - especially Larry Jones Jr. , who gave useful advice on a recent Subaru purchase and really helped u...

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G Trainor
Reviews 1
2020-10-03 00:31

My friend was picking up her vehicle after a repai...

My friend was picking up her vehicle after a repair. They dropped her off at her place of employment. All the repairs were covered under their sales policies. Good hours to drop off and pick up. Friendly staff who advised of repairs that will be needed in the future.

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ian darchicourt
Reviews 1
2020-10-02 05:05

DO NOT WASTE YOUR TIME !!! Waisted over 4 hours wa...

DO NOT WASTE YOUR TIME !!! Waisted over 4 hours waiting for a 745 credit score only not to be approved.. Elizabeth was no help , she seemed much more interested in calling and texting people the whole time !! Please take you business some place else !!

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