Nathan did a great job listening to our needs and recommened the correct products. Josh and his crew did an awesome job on the installation! Brandon and Edon went way above and beyond on the cleanup to ensure our satisfaction! I can't say enough good things about the employees and Innovative basemen...
We had Nate out around 6PM (worked within our busy schedule) and we got an estimate and figured out pricing. They do quality work so they aren't the cheapest option, but the fact the warranty carries over (we are selling soon) is a great feature. I also got a military discount, don't forget to ask...
Josh, Ken, & Johnny did a great job! Basement turned out great & they were very professional. Would definitely recommend them to anybody.
I met Ryan at a home show in Fargo and he set us up for a free estimate. He was friendly, professional and very knowledgeable on the products.
Over a month to get an appointment for an estimate in January. No thank-you! Good luck getting an appointment with these clowns in the spring if you have a water leak.
We have not gotten our drain tile installed yet, however Adam was so pleasant and informative, we really appreciated that. Our experience with Adam had been fantastic and I look forward to them installing our drain tile and sump pump.
Innovative Basement Systems provides quality work and excellent customer service! Adam Johnson, the Sales Manager, was quick to help us out when we were in a bind. We needed a client's basement braced and he was able to get us on the schedule quickly and answer all our questions knowledgeably. I wou...
This past Spring, I had Innovative Basement Systems help me with a wall leak I had been having for over five years. The IBS representative, Adam Johnson, helped me immediately with different options and recommendations from his past experience. To say the least, I have been very happy with the res...
Adam Johnson came and helped us when our sump pump went out. Adam promptly had the new sump pump installed and running. We are very happy with the quick response and installation from Adam and Innovative Basement Authority!
Chad and his group were very professional. The work looks great. Would 100% recommend them again for any basement job.
Corey responded to concerns we had concerning our sump pump and battery system. He was very knowledgeable about the battery failure and corrected it. The sump pump was not functioning properly he identified the problem and made necessary adjustments. The systems have been working fine ever sinc...
Ben, Isaac and Kevin were very hard workers, polite, responsible, and professional. We were very satisfied with the quality of their work and the good communication throughout the process.
Wow! I am beyond happy with Innovative especially Jason Kratcha my sales guy who diagnosed everything. He is extremely knowledgeable and gave multiple options on how to fix my foundation. Yesterday he came back out during the install to make sure everything went great. Also I want to thank Jan the ...
We had Cory out of Fargo Morehead area,we feel he did a very professional job installing our sump pump in our basement. Did a very good job at keeping in touch with me and the installation looks very nice and neat . Very polite and did a great job of cleaning up. Thanks again Cory ,very pleased with...
From the salesman to the installation crew, they were very knowledgeable and professional about and with their products, I would recommend them to the job correctly and in a timely fashion. Chad and his crew were in and out in no time and cleaned up after themselves nicely
We had Innovative come out to raise our sidewalk (because the city marked it for replacement) and driveway apron. They not only made our sidewalk worse, but could not get the driveway to move at all. The worker told my wife that they already added more poly foam that they were supposed to, and if sh...
Your crew led by Emmitt just finished our drain tile. I am so very pleased with the men and the work they did for us. They were punctual, so very polite and did a very good job. I would recommend them to anyone needing this type of work. They were concerned about the noise but I wasn t because I kne...
I contacted IBA for waterproofing/bracing options. The appointment with Nathan was informative generally speaking, but very sales oriented. I was hoping for more professional and knowledgeable feedback on the condition of my basement specifically and what the best and first steps to improving the o...
Chad, Johnny and Nicklaus did a good job on our project. It was a LOT of work and they did great. Thank you!
Called with a service question, spoke with "Sam" who got the me the answers and expedited the parts necessary to complete our remodel
out to me.
Fantastic "Customer Service" along with a great system.
Tyler, Aaron and Ramon were so good to work with. We could not have asked for any better guys to do our waterproofing in the basement.
I had a sump pump that was continuously running and the alarm was going off. I made a call to Innovative Basement Authority and they were able to get me in the next day. David Kottke gave me a text when he was headed my way. He had my system back to proper running in about half an hour. He gave me a...
Adam and crew took care of our leaky basement so we could finally finish it. They worked quickly in the dead of winter and 5 years later we have still had no problems whatsoever. I'm so glad we had them do or project. I highly recommend them!
Jason is very knowledgeable and professional in the products that he sells. This is our second time working with Jason. Our first time was having Innovative Basement install a wall stabilization system. Now we are having them install a water proofing system in our basement. Highly recommend Jas...
Chad, Armstrong and Matt arrived right on time and were courteous, professional and very tidy.
I had some work done by Chad, Trenton, and Armstrong today and everything was great. They laid down a drop cloth to keep from walking on the floors. They showed me before pictures and when they were done everything was cleaned up.
Took the time to do a good job. Also helpful in answering any questions I had. Thanks!
Innovative Basement Systems is truly a leader in the industry. They will provide you with the right solution and they stand behind their work. If you have an opportunity to speak with Adam Johnson, or any of their employees, you will quickly find out just how professional and outstanding this comp...
The crew that did our basement project this week did an excellent job. Damon-Foreman, Tyler Co-Foreman, Chad & Peg installers were very professional and answered any questions we had before and after the work was done. I would recommend this crew for your project needs.
Josh and Ken did an awesome job! Thanks for the work!
If their driving abilities Show's anything of their workmanship, they won't be paying attention to the details and won't care what the customer wants. Driving in the left lane blocking up traffic and harassing cattle trucks.
We filled out a contact form online to have Innovative Basement Authority come and do an estimate for us. They were very prompt in reaching out to us to schedule an appointment and were able to get us in right away. Adam came to do the estimate and was on-time and extremely professional and knowledg...
Greg, Steven, and Emmit arrived promptly and even stayed late to finish our project in one day! They did a great job. Thank you so very much! It s so nice not to have water in our basement.
We have used Innovative Basement Authority to help with several things like a damp basement room, Radon removal system and two sump pump systems with battery backup. All installations were done well and professional. Recently we had an issue and Doug Kurtz, the Fargo general manager phoned right a...
Josh, Ken and Johnny were very professional and kept me informed throughout the project. The work was done efficiently and they did an excellent job of cleaning up when finished.
Josh, Ken and Johnny were a great crew! Very friendly, very professional and courteous, they did their best to keep everything clean and left the place looking so much better then before they came!! Highly recommend this crew! Thank you guys for the great job done!!!! Adam was the first person to co...
I recently had two different company's come out and give us a quote on putting in an egress window. Travis from innovative basements came out as well as a different company. I truly wish we had gone with innovative. the wonderful and professional service that we received would have been well worth ...
Andy and Lance took great care of us during our experience! Not knowing what to expect, they took the time to explain everything, some of it multiple times! They made us feel that we were in good hands! Thank you innovative Basement Authority!
The work was excellent and the workers were very professional!
Corey Nelson is a professional, personable service technician. While performing my annual service on my sump pump he noticed that my pump , which was installed in November of 2012 should be replaced. The pumps are designed for up to 5 years depending on usage.
His attention to detail saved me cou...
Marc did a very, very good job. Raised slab looks GREAT! He returned the next day to resolve an issue of unsatisfactory caulk work (by his assistant). Night and Day result! So satisfied!
Was surprised our job only took 2 days. Emmet and his crew very respectful and professional.
I am very pleased with the result and the professionalism of the installer David Kottke with my sump pump. He answered my many questions and his work ethic is outstanding. He left his work area even cleaner than it had been. His work indicates that he is somewhat of a perfectionist as it was a maste...
The whole process was very professional and smooth. Everything was explained in detail up front and the work took less time than anticipated. Brandon, Rich, and Armstrong (our crew) were extremely friendly and professional and made sure we were 100% satisfied before they left. They were very thoroug...
David was very attentive to what we needed to achieve with this project. He kept us well informed about the status of the work and we're very happy with how it turned out!
Neal came and gave us an estimate, he was honest and upfront and I appreciated that. We decided not to purchase any products or services, but I will definitely go back to them if/when needed.
I had a sinking slab I was telling Ryan Anderson about, in the past I had used sand to try and raise it only to have it sink again. I am now having a free estimate done after he told me about their product polylevel.
The site crew, Emmit and Cory, were a great team and Emmit kept me in formed and updated me as the work continued to completion. Great discount for Military Service.
Went above and beyond to make sure the project happened and was completed!
Excellent company and staff! We couldn't be more impressed. Justin came to Battle Lake to do our patio estimate. He was thorough and very friendly. Today Dillon and his crew did the foam installation. They were all extremely professional and friendly! They did a great job and were very fast! An...
Awesome! Treated us very well and was very understanding when we were home late from an appointment.
Derick and Ben did a great job! The crew finished the work quickly. I had my doubts given the weather conditions but the crew was very neat, treated the lawn with care and back-filled way beyond my expectations.
Josh, Ken and JD did a great job in our basement. We had it tiled and it was very clean when they were done. They kept us updated as the did the work. Thank you
Joe did awesome! He gets back right away when I have a question and personally stops out when needed!! Amazing company!!!
From the beginning of the project Jason Kratcha did a great job of letting us know what issues we had with our basement and what to expect during and at the completion of the project. The crew that worked at our house was professional. They communicated well, respected our privacy, didn t leave a ...
I'm updating my overall score and review to reflect the service I received after I made my original post.
The first review I wrote was hard but also honest and fair. We did have communication problems, issues of the work getting done in a timely fashion and some sloppy work on the first go.
Howev...
Adam came to our house to give us a quote on some concrete in our basement that was heaving. He was very professional and educated both my husband and I on the aspect of foundation concrete. Adam was very thorough and explained everything in our terms so we understood what needed to be done. The cus...
I would like to thank Adam Johnson, Sales Manager @ Innovative Basement Systems and Innovative Basement Systems for such excellent customer service and work performed on my mom's basement. My mom's basement has never looked and smelled so GREAT. Adam came in and did a full assessment of her basemen...
Excellent foundation service! Ramon, Aaron, and Nikolas were very polite and very good at informing us all the steps they were taking to include reasoning behind those steps to insure a solid foundation. They completed job on time and provided us with photos and description of the work done. We are ...
Ben and Isaac were amazing!! The work was done quickly and professionally will use them for any future foundation or basement work needed. Thank you again, you both are awesome!
They told me what they were going to do and then they did that at the price we discussed. Everybody showed up (even up on time which is rare these days) and it was done quickly. Easy process and the team that did the install (Derick H and Matt J) were professional, efficient, and easy to work with.
...
Travis was great to work with! Their entire team was knowledgeable, explained all aspects of the project, and offered solutions to the problem. Economical, Efficient, & Friendly!! Thank you, Team Innovative!
Cody and Casey and Team from Innovative rocked installing the basement gutter system , the Basement is nice and dry and the work was done in an awesome fashion .
First, let me say that Derick, Chad, Wondrous and Manah were amazing to have work on our home and were EXTREMELY HARDWORKING and friendly. They were knowledgeable and able to fix the issues we had. They even went above and beyond and removed an old rock wall/floor section. They even cleaned up afte...
The crew did an excellent job! Ramon was very polite and explained the job to me and showed me pictures of what was done in the crawl space. Aaron and Nicholas were also very polite and got the job done in a very reasonable timeline. I would recommend them!!
Nathan was our salesman and did a wonderful job! Everything went by super quick from estimate, financing, and setting up the project date!
Thank you guys!
Derick and the gang did a GREAT JOB putting drain tile in the basement. Guys are very respectful & will say "HI" when come to the house. Derick walked with me in the basement & explain everything to me about sump pumps and alarms..The gang are very professional doing the work. Thank You!!!
I was so pleased with Corey's work ethic and knowledge of your product. He inspected my sump pump and explaixned what he had done, thanked me and left my basement clean and tidy.
2021 Another great inspection by Corey
After they got my deposit... they never returned phone calls... after I called 3 times I was finally scheduled for Oct instead of Aug like the sales man told me I would be. Then they call aug 6th said they could get me in Aug 22... someone would call with a time the crew would show up. No one called...
I had a drain system installed in our basement. Isaiah, Dan, and Tevin were the team that performed the work in our home. The crew showed up on time, with great team work. I am satisfied with their level of talent, fast, efficient work!!
We had innovative out for an estimate and they never got back to us, called still no answer. If you want the business, which we were going to give them, good customer service says get back to the customer. We are going elsewhere.
Derick and his crew did an outstanding job on my basement remodel. Professional, knowledgeable, respectful and very through. They installed 2 egress windows, vapor barrier, triple sump pump system, gutted and removed my entire basement floor 5 gallon buckets at a time and replaced it with rock 4 inc...
Ben, Isaac, and Kevin just finished up installing interior drain tile in my basement. They did a terrific job. The crew was polite, answered all my questions, and cleaned up everything. If I ever need any additional work done, I'll be asking for this crew again.
The Fargo team Josh, Ken, and Johnny did an incredible job encapsulating and insulating our crawl space. Nothing was easy about this job from the rocky soil to multiple levels of the footing, but this team stayed on task, communicated effectively, and impressed us with the quality of their work.
Excellent job by basement crew! Chad,Josh and Ken! Lotta work but great job!
We used Innovative Basements to secure and lift the foundation of our front porch. They were very professional, honest and the price was great too! I work with Shane in evaluation and planning, Lance was the foreman and his team was great! The job was done on schedule and they respected our landscap...
Thank you for the great work! Jason Derick and Tyler were very professional, and very patient when answering questions. Very happy with the experience from beginning to end.
I contacted innovative basement authority randomly at the sportsman show without reading any reviews. I had them come out to assess a problem I was having with the foundation of my house, they were courteous, prompt, very straightforward, and with the evaluation of my house the feedback and informat...
We were very pleased with the installation of channel drain in the basement. A crew of three (Chad, Matt, and JD), showed up on time and completed the project in their estimated time. The crew was professional and polite. My wife was very impressed with how well they kept the work area isolated fro...
Chad was able to schedule the project in a timely fashion, negotiated with me to give us a fair price, and was very knowledgeable about basement repair during the estimate. Josh, Ken, and Johnny were all professional while installing the beams and left the space clean.
I would recommend Innovative Basement Systems to anyone who owns a house. Adam Johnson and his team are excellent people to work with. They are very professional and do a great job at whatever project they are working on in your home. If you have any issues with your basement or crawlspace, have a r...
I'm very happy with the installation of the drain tile system and the basement finishing that I had Innovative Basement Systems install. The work performed was top notch. The clean-up during and after the job was like they were almost never here.
I will say the cost at first seemed high, but afte...
Derick and Ben came to install a wall anchor system on our house s foundation. They were professional, arriving on time and cleaning up after their work was done. We appreciated the effort made to not rip up the lawn by laying down plywood for the dirt that was dug up for the trench. Derick s effo...
Derick and the crew did a great job! They were great at communicating back and forth with me throughout the process. And they truly went over and above the call of duty to make sure the job got done well. Thanks you guys.
They were very friendly and did a great job. Thanks Dave!
I am so happy I decided to go with Innovative Basements, they really stood by their work and went beyond what I expected. The first system they put in had some difficulties due to some unforeseen circumstances. They came out in a timely manner and installed a different system that would work better ...
I feared getting a new drain tile system installed in the basement of my parent's home in Jamestown, ND would be difficult since I live/work in Seattle but the team at Innovative Basement Systems have been easy to work with and have done a great job. Adam Johnson accommodated my tight schedule for ...
Corey and JD from Innovative Basement Authority were both professional and polite. They went above and beyond during our home's annual sump pump check. Our family trusts Innovative Basement Authority, which also provides annual appointment reminders.
We hired Innovative Basement Systems to handle our radon mitigation and were very pleased with the work. Travis, one of the managers, was the one who came to install the system. He was wonderful in so many ways - he came to our house early before my wife and I left for work to walk us through what h...
I had Adam Johnson from Innovative basement Authority come and look at drain tile citiation. After a few minutes I to the discussion we figured out that they would not be able to help me with my needs. He spent an additional 45 minutes giving me advice on what to look for and depending on what I fou...
What a professional team of people that genuinely want the best for their customers! From the moment Adam arrived to give a quote for our project, I was convinced that he was going to give honest, accurate answers to every one of my questions.
I had a crack in my foundation that caused some seepage. Corey patched the crack, quickly explaining the process and care of the patch. Other than the patched wall you would never have known he was here (cleaner after he left). :) A week later we had a big rain storm and I had more seepage. I ca...
The workers were friendly, told us what they would be doing and did it extremely well. Very pleased with their professionalism. Would highly recommend this company. Chad Jd and Matt were excellent
I just had the basement waterproofing with a sump pump install done by Josh and Ken. They did an amazing job, top to bottom. It was an overall great experience with the company as a whole. I would recommend to anyone needing basement work done.
Decided to go with another bidder who was less expensive and could do the same type of work.
5 star review for Service technician Corey Nelson
Corey serviced our sump system today. He was very efficient, respectful and professional. I had several questions that he answered thoroughly. We discussed preventative updating of the pumps during future service calls beginning with next.year, an...