IDSystems

3.9 · 18 reviews
M
Mark Jewers
Reviews 1
2020-10-22 23:22

Disgusting customer service attitude. Be careful ...

Disgusting customer service attitude. Be careful what you sign. Signed for installation of my door in the pouring rain, only to discover the glass very scratched when finally moving into the house several months later and cleaning the glass when the sun finally came out. Because ID Systems have a...

Read full review

N
nicolase3
Reviews 1
2020-10-04 03:40

When a date was set for the fitting of my 10 slidi...

When a date was set for the fitting of my 10 sliding doors, there were many threats of possible penalties if all the listed criteria weren t met by the home owner. But in the end the team turned up 2 days early and I had to hastily arrange for someone to be present ( one of said requirements ).
Qua...

Read full review

M
Marc Zandy
Reviews 1
2020-09-17 02:57

Proffessional advice and overall service from star...

Proffessional advice and overall service from start to finish with IDSytems. Lots of help and advice from the outset. Clear instructions on preparation, fitting on the day was quick and trouble free. We are so pleased with our folding doors - they feel like they'll last a lifetime!

Read full review

G
Glenn Burrows
Reviews 1
2020-09-02 07:19

Excellent product, disappointed by issues not poin...

Excellent product, disappointed by issues not pointed out at the point of ordering. I emailed a complaint which i then received a phone call from the sales advisor who seemed to dismiss the points I was unhappy with as my own fault.

Read full review

T
Troy Andrews
Reviews 1
2020-08-08 12:52

I am currently waiting for two roof lights to be i...

I am currently waiting for two roof lights to be installed but the experience so far has been terrible. Late shop drawings and extended lead times despite advising that if my dates couldn t be met I would cancel the order. Was promised an installation date by two separate people in the company only ...

Read full review

S
Stephen Gladwell
Reviews 1
2020-07-01 12:17

We thought IDSystems would be out of our budget co...

We thought IDSystems would be out of our budget considering the quality and status of this company. However the quote we had was very competitive. When you combine the competitive price with the quality of the design, the door system, the glass etc - we were very happy.

We had two bifold doors in...

Read full review

K
Kevin Stephens
Reviews 1
2020-06-23 06:43

From Start to finish the Team @ ID Systems and Kla...

From Start to finish the Team @ ID Systems and Klaudia in particular could not have done enough to support us in choosing the correct doors for our NEW extension. They opened the showroom especially for us , as we were unable to make the week day viewings. The support in measuring (as we wanted th...

Read full review

M
Mike Trussler
Reviews 1
2020-04-08 19:12

We love the Vistaline Doors which has made a big d...

We love the Vistaline Doors which has made a big difference to the overall look of our new house with really narrow frame sightlines and easy to use. ID Systems have been professional throughout the process with accurate surveying and detailed drawings provided. A quality service and were responsive...

Read full review

A
Andrea Rippon
Reviews 1
2020-03-17 14:21

Brilliant bi-fold doors from this business. I bou...

Brilliant bi-fold doors from this business. I bought them 15 years ago and they have worked perfectly. Just recently I had a small problem with the lock on one of them. Called ID systems and one of their Engineers came to fix it at no charge. I was local (Norwich) which I know made a big differen...

Read full review

E
Emma Storey
Reviews 1
2020-03-09 23:22

Really pleased with my new sliding doors, they are...

Really pleased with my new sliding doors, they are of the highest quality and look perfect in my kitchen. Customer service was excellent from start to finish and the fitters were very professional. Would highly recommend this company.

Read full review

View all reviews on Trustburn