Brother stayed here as getting married locally. Ordered flowers to the room for the bride pre-ceremony, informed the front desk flowers were ordered to arrive to their room. Front desk received the flowers and didn't send them up to the room ("Oh, we didn't know who they were for so we just put them...
Excellent, could not do enough to help, perfect in every way.
Great location, helpful staff, lovely room, delicious food.
Great place to stay, the bar is a little expensive, but I suppose hotel bars are, staff are well presented, reception staff are spot on, bar staff are brilliant.
We had food on our last night, it was exceptional very impressed the calamari starter was first class, the sliders perfectly served and...
This place is really nice and it is in a convenient. The staff is quiet friendly and super helpful. There is a gym on location and it is only one person allowed at a time. You need to schedule your time. Breakfast was allowed with my room, the food was good. For the most part you can get your food; ...
Room was clean with welcoming snacks and towel animals. Bed was comfortable as well as pillows and quilt. Reception s upgrade of our room with direct view to the Clifford s Tower was sweet. A modern Sport center was there to give some time exercising. Restaurant was large too. I actually preferred s...
fantastic, very attentetive and dealt with my requests prior to us arriving.Thank you for everything
Great location, pleased with reception and housekeeping, but, we have to keep asked reception for more toiletries, like toilet paper/shower cap/shower gel/shampoo etc, room is comfortable but no fridge available. Only downside was the 'buffet breakfast', limited items due to pandemic, not really buf...
Lovely afternoon tea here. Sandwiches tasty and varied, cakes plentiful and tasty. The warm scones are probably the best scones I have had. Tea plentiful, piping hot and very palatable.
Venue is modern, clean with helpful happy staff. Would recommend.
Food isn't bad (but there's a huge waiting time), friendly staff, and well located in the touristy heart of York. The hotel room itself isn't impressive. Extremely small rooms (we had a family room). It felt claustrophobic, not enough room to move around. Only one window that opened only so much. Th...