My husband and I first went to Winner Ford in Dover, and had the worst possible experience you could imagine. We went to Hertrich Nissan after we were referred there by my mother in law, and let me just say that it was honestly the best experience possible! We are SO happy we went there, because fir...
My experience was very good. The car I wanted was not at that store. They made it happen I now have the car I wanted. Very satisfied.
Had a squeaky sound when I hit the brakes, brought it in to look at, no brakes needed but they did clean any dirt and debris around the brake area. Not sure how it got there but was told its common. Took all little over an hour.
Awesome group, went out of the way to get me into 2 vehicles.
I feel that jc the sales man did a horrible job he had a opportunity too get a good trade in. I left there and went too a Dodge dealership and they where able to keep my payments down and gave me a good money on the dodge that I was trading in. I got me a 2500 dodge RAM with the 6.7 Cummins diesel....
Called just to see a price for a service and one of the service rep hung up on me.
Extremely unhappy with Hertrich Nissan! One of the worst experiences I have ever had trying to buy a vehicle! I wasted 3 days with these people to get no answer back!Mind you they told me everything was approved and they were waiting on the finance company which was BIG LIE!I wish I knew these peopl...
My vehicle needed to be towed to Hertirich in the late evening. Prior to arrival, I called the Service Dept to let them know the vehicle was enroute. The Technician assured me they would look at the vehicle first thing in the morning. I received a call that next morning advising of the problem an...
I love my Altima and my dealership!! Tom in service is the best!! All of my scheduled maintenance is done at Hertrich Nissan!!
Always accommodating, excellent quick service, keep it up
This place is awful I would never recommend this place to anyone, I was sold A faulty car and was not able to get another one. And there's more to the story. Bottom line my next purchase will not be a Nissan car.
Ok I don't see a reply button to respond to owner but to the Owner, I already spoke ...
Jhose our sales rep was amazing to work with he was not satisfied until I got the price and vehicle I wanted and he went beyond my expectations I would recommend him and the Hertrich to friends and family
My service was cheaper than quoted and took 40 minutes instead of the 1-1:15 hours I was quoted. Very pleased and service representative was extremely friendly and polite.
I bought a 2017 Nissan titan from hertrich as well as a 370 Z. My salesman pilar I consider a personal friend of mine and when Becky was working as a service advisor I was very happy with the service she provided however the technicians that are employed here are worthless. On my first oil change I ...
Great service from Freddy, all in all my hubby got his new whip in under 3 hrs
Buyer Beware!! Now I know how car dealers get their reputation. I honestly wonder how they sleep at night! Pressured and tag teamed by 4 different people for 4 hours. Every time I said I was just looking and not planning to buy until April they pushed back harder until I was talked into a car that w...
My parents just dealt with Whitney and bought a Pathfinder. The car they were trading was in my name and Whitney was just amazing. They loved her. She called me to work out the details and she was pleasant, clear and concise about what needed to be done. I've never bought a car there but will defini...
That s great. Very efficient and high quality of service. I am very satisfied with last visit.
Staff is usually friendly. Have had minor issues but I expressed them and eventually resolved
Had my recall fix in about 2 hours in and out with courtesy and ease. Thanks guys!
All staff very professional. But I receive the car with the window pane that was fixed with a hairline and very dirty.
Jc was gentleman that helped. He was very helpful and I am got the money from a family member who doesn't drive and he drove my family member to get the money and to pick up my son which was very helpful since I am a single parent and if this is the kind of help from this car dealship I will be back...
This was my second time having service done at this establishment and both times have been very pleasant. Everyone that i have encountered treated me with respect and always had a smile on their face. Keep up the great work !
The sales people are fine but management are clowns buying a car should be enjoyed not to be made fun of by the kids behind the big desk 7 cars I bought at hertrich never again
Got a vehicle from here and not even 8 months later the car is undrivable. It consumed up to 1 qt of oil a day, multiple attempts were made to fix it and all were unsuccessful. The motor is seized now and needs completely replaced. Would not recommend
I told the salesperson what i was looking for, a light color Murano with light interior. He showed me one, i loved it and purchased it. There was no haggling. The paperwork took a long time but went smoothly once i had to sign the documents. The financial person was able to find me a better rate tha...
Excellent salesman Chris and the personnel all friendly helpful overall experience excellent love my pick up thank's for the best service
The price of the oil change was just too high. The free car wash should never have happened. They knocked off my deer warnings which they had too see when they took the tag off. And the spots left on the car, smh let's bnb it start on that. Horrible
Bought a brand new Nissan Frontier 2016 from here and I'm really excited to see what it could do in the west coast. The sales guy Nalesh? was nice and knew a lot about the truck. Managers fixed a lot of deals for us which I really appreciated much. I would recommend this dealership.
Whitney is amazing! She always has our best interests in mind and is there to help!
Great experience from start to finish. Freddie was fantastic to work with and the car buying process was smooth and effortless.
My Service Technician Isaiah Cox has assisted me for 6 years and counting. He is simply the best. Professional, Customer Focused, and Detailed at explaining the maintenance needs of my Nissan Quest. "Just Awesome" I Thank Isaiah for always making me feel welcome when I arrive, satisfied before I ...
I was sold a Sentra with a bad battery, which is a inconvenience. Highly disappointed with the business until Danny in the service department help me out even though I was extremely irritated and hard to speak with.. Danny kept his cool and made a furious customer happy again!!!
I had a consultation with Dave Donovan about purchasing a car and had a great experience with him! He was very knowledgeable, friendly, and courteous.
First time Nissan buyer. Freddy was amazing. He worked with my husband and I for about 4 hours to get us what we wanted. He helped us as we drove several different vehicles and looked at many different options. I must say ifyou go to this dealership you must see Freddy Lopez.
This was my first visit here since I just moved to Delaware a few months ago and everything went as I expected.
BEWARE! This is a "Bait & Switch Dealer" they advertise faux sale prices on their website to get you in the doors. When you arrive at the dealer to purchase a vehicle they then tell you that you only get the advertised sale price IF you take their 4% Financing Rate regardless of how high your credit...
Great service and staff! If you re looking for a Nissan in the Dover area, I strongly suggest speaking with the sales rep. Freddy! Very knowledgeable and thorough. Answered all of my questions, and did not rush or press the issue of me making a purchase. He helped me find the right Armada for my fam...
I got new tires for my pathfinder, the service was exceptional!
While I appreciate the complimentary car wash, it would be nice if it was dried as well so as not to leave water spots. Else I'll just skip it next time.
The service representative used extremely vague language and when any details given were lies. The rep said that an aftermarket tail-light case (which was not connected to electricity) had caused one of my parts (plastic) to corrode. I purchased the replacement parts myself and resolved the issue.
Staff was very friendly showed up a hour before they closed and they still took there time to take care of us If you need a car talk to Fredy
Was really great. Becky was super helpful and a pleasure to speak with! She answered every questions I had.
To me, customer service is everything! Isaiah was informative, prompt, and friendly. I needed a routine oil change, he called me shortly after to let me know I needed brakes, asked if I'd like it done today. I returned the next day for the brakes and once again Isaiah was on top of my needs for my v...
I have been to this dealership on several occasions. They call stating they have what you want and when you get there NOTHING you asked for. Was contacted for on-line and the state come in to see me and they are on-line ONLY. The last and final time was there for over seven hours and still nothing. ...
Your parts and service was willing to go completely out of their way to help reprogram a Infiniti key faub which we thought was lost. We're from Chesapeake Virginia and had no way of getting a replacement. Porter Infiniti of Newark NJ offered to deliver faub next day. You have an outstanding staff....
If I could rate 0 stars on this place, I would. I had bought my first vehicle from this place and all they did was take advantage of me. I had black and blue eyes from a serious accident not knowing how terrible people really are. Fresh out of college, had a steady full time job but nothing worth me...
All the people here are super nice and strive to get you the best deals possible without being pushy. Makes the car buying process less stressful.
Bad customer service. Cars are not treated with car. My car always runs worse or has problems when leaving dealerships.
I told them what I needed, what I could afford, and the features I wanted and they met ALL of my needs. Thank you Hertrich Nissan for your awesome customer service. I felt heard and as a woman going to a dealership that s a lot to ask of. My kids thank you! An again I thank you!
It was very pleasant and they very efficient and timely
Quick, efficient and friendly . I was in and out b4 I knew it.
Becky and everyone I dealt with in the service department and cashier were extremely helpful, friendly and went out of their way to make sure I was satisfied. Kudos to all
We experienced courteous and professional service from Sales rep Brianna and management. We were able to accomplish almost all aspects of the sale outdoors and social distanced. We bought a Toyota from Hertrich back in 2012 and have been quite satisfied with the company. We previously owned a Nissan...
Great customer service! I bought my truck here and continue to get maintenance done here. They are always up front and never try to scam me. Solid maintenance department and the sales team is quite reasonable. If you want Nissan, buy from here.
Bad service department experience.
Update!!!!... A few days after I left this bad review Nissan dude calls me back and rectified the situation. So they get a couple stars back.
Brianna was great! Very patient, courteous and polite. She was not overbearing at all.
Nilesh Vazir was the salesman that helped me with my purchase. He was a respectful gentlemen and was very knowledgeable bout the car, Nissan Altima, he sold us. He was very patient and made the process of buying a new car an enjoyable experience.
All the people i dealt with at the dealership was VERY kind and understanding to my needs. My experience was an absolutely pleasant one. I have single out Brianna for her professionalism and poise.
Thanks to all.
First impression, waiting room was hot and rugs had stains. Looks pretty outdated to me. Feels like a cave, very unwelcoming despite the "complementary station". Chairs could have been more comfortable as well!!
I like Hertrich Nissan in Dover because their people that does the service are GREAT and there is 1 person in sales is SUPER his name is Fredy his service is always the same and with a smile
Awful experience totally gave me the run-around and never came through my second set of keys. We're never very helpful or polite at all.
Show me other SUV's that I didn't know existed. I didn't even consider the other SUV's Nissan had.
I received excellent service from Pilar, Freddy, & Duvall purchasing a 2018 Nissan Altima. Thanks for a great experience
Amber did an excellent job keeping me updated as Chris worked on my car and they both did an fantastic job!!!
Debbie was my service person and was very nice and helpful. However Isaiah was not. Debbie was asking me to come down to the third desk to get me checked in. There wasn t anyone at the first to desks. A gentlemen pulled up and had his door open. I could not get past him and Debbie kept waving for me...
The car salespeople were very kind and knowledgeable of the vehicles. I would highly recommend people to buy a car from Hertrich Nissan.
THE WORST CAR BUYING/OWNING EXPERIENCE I HAVE EVER HAD, I will never use them again. I bought my car over 5 years ago, and the initial buying experience was awful. They approved me and handed me my keys and TWO HOURS LATER they called and said it was not approved and I needed to come in and re-fi...