I have never experienced such shocking service from an entity that is not a government department. I have been trying since April to get them to credit my account with a credit from Autopage. They have no idea what they are doing. Never respond to email. Never phone back. Give conflicting informa...
I had a cellular phone contract with Autopage cellular, never had problems with them, and know that GloCellSA took over lots. GloCellSA billed me R12948.48 on my debit order as I went to visit my brother in Australia as his son died. They said it was for data used! , I know my data was switched of...
They are absolutely useless!!!!! I hope they burn!!!
This is the absolute worst cell phone company to deal with. They never answer their phones and when you eventually get through the person at the other end tells you that you are through to the wrong department and then they put the phone down. My contract has thankfully come to an end and I will not...
I so wish I had been warned what I would be getting into. Hopefully it gets better.
PATHETIC BEYOND WORDS...THANK YOU AUTOPAGE FOR A BUM DEAL
Absolute worst service provider in SA. Non-existent customer service, lack of people skills, and no product knowledge or training of staff. Where do I cancel?
Unfortunately I don't have the option of giving this a negative star rating. Glocell has disappointed me on every level imaginable.
WORST SERVICE EVER!!! I Took out a new contract with Glocell. The Contract was done quick and easy over the phone but the process of activating my sim is a nightmare!
The deal was once I have received the phone it will up to 24 hours for the sim card to be activated. I phoned the call center givi...
I have never experienced such terrible service in all my life. What has Altech Autopage done by selling out to Glocell? Try and call the call centre with a query, that's the end. I am so disappointed, I have no idea if they have staff there.
I guess it happened at the right time, upgrade time so we...
The worst service provider in the world. Actually they are not a SERVICE provider as there is NO SERVICE. Absolutely useless and If I look at the reviews they receive looks like THEY DO NOT CARE.
Worst Experience I ever had, they never answer their calls or respond to tickets issued. I have been trying for 2 months now! Cant wait to go to another service provider.
Shocking service when trying to get hold of anyone for assistance. I want to settle my account and cancel my service and contract with these guys. I can see that I'm going to have a ball with them when I do and the debit order won't be stopped.
Most pathetic service and incompetence. Can never get hold of them. They have no ideas what they are doing.
GLOCELL IS ABSOLUTELY PATHETIC IN THEIR CUSTOMER SERVICES.
BUSY CANCELLING BOTH MY LINES
I WOULD ACTUALLY NOT GIVE NO STAR BUT IT DOES NOT ALLOW YOU TO DO THAT
A) Terrible customer service and accounts. They don't pick up half of my EFT payments and then it's a struggle to them to rectify it.
B) I've tried on 2 occasions to change contract and they didn't put it into effect.
C) They often just hang up after a while of not being able to help. I'm guessing...
pathetic! no accounts, no reply to emails, nothing!!!!! Don't want to give a star at all, because there is no service at all
The most utterly incompetent and useless service provider on the market.
Words cannot properly describe the levels of incompetence and frustration
Why aren't there negative stars like minus stars. I would award glocell with minus 5 stars. I think you can expect better service delivery from government.
Can u give negative stars ? Can't get hold of anyone. Terrible
EXTREMELY TERRIBLE I HATE TO BE A CUSTOMER OF GLOCELL THEY BREACH THEIR CONTRACTS AND ITS ALL PROMISES AND NO PUDDING SERIOUSLY THEIR SERVICE IS HORRIBLE I WONT RECOMMEND IT TO ANYONE WISH I COULD RATE THEM MINUS 5 STARS
I have been in contact with GloCell for more than a week have tried to call been on hold for more than 45min only for them to put the phone down on me. I have had my contract with Autopage for 2 years and 6 months and never had such a high account. Everytime i ask for itemized billing i get sent a s...
Good service
Help full nice people
My contract expired (ex Autopage) and I was going to cancel, but was talked out of it (some competition or other in-store); foolish of me; but when this contract expires I am out, finish, kaput. Not enough stores around and I have no faith at all in the advice / information that is given out.
THIS COMPANY DESERVES NO STARS BUT DO NOT ALLOW YOU TO POST IF YOU DO NOT GIVE A STAR. Absolutely NO service ! Phoned in numerous times - the consultant either hang up or are incompetent to help and very cheeky - especially Tercie at Sales/Upgrades who had the audacity to tell me that I need to tak...
Worst service provider ever! Still owe me a cruise - impossible to get hold of anyone - they are terrible. STAY AWAY
This must be the most unhelpful service I have ever experienced. There is just NO service. You cannot even get to speak to anyone. It leaves much to be desired
Small enough to still care about customers. I'm not just a number with them.
To all my unfortunate friends who, after Autopage, ended up in the hands of Glocell, good luck to you. It is virtually impossible to get in touch with Glocell. I called on the 4th of May, but continued for a long time without anyone "helping", and later blew the retreat.
I immediately emailed and r...
Worst service I have ever experienced! They do not answer their phones - and the lines cut off while you are placed on hold. So much for providing a communication service :{
I have contacted glocell several times to cancel my contract but they do not call me back, I was advised incorrectly by the call center agents and no one is investigating this. I have left a post on the face book site , no one calls back. the worst service ever ! Honestly a pathetic company.to bad y...
Bad, trying to get answers from them for the past 2 weeks, to no avail. Keeping you on the phone for 30 - 40 minutes. Want to terminate my contract, if only I can get a hold of them. No shops that you can walk into, not accetable at all.
Service! What Service?? Billing after contract has been cancelled!!! THen get cut off when trying to speak to a consultant who knows absolutely nothing about consumer protection rights?!
I was a autopage client. During March I received a sms that it is time to upgrade. April I went to a cell c shop, they could not found me on their system. They told me I must go to glocell . On the 17th of April 2016 I went to Faerie Glen glocell. The consultant Shanton helped me with the upgra...
Terrible. Still billing me after my contract ended. Don't answer my calls.
Shocking service!!!! Tried to report a phone blacklisting on the Customer Care No. Waited in excess of 30 min to report with NO ANSWER!!! Cancelling my contract...very sloppy indeed!!!
As bad as you can imagine, been transferred 9 times on the only number available, on hold for 33 minutes, ask for manager and get transferred back to the main menu, there are no manager on that menu. All of the consultants I spoke to are dam rude and not willing we help.
Glocell is THE worst cell phone company in the history of cell phone companies , I have never in my life received such bad service anywhere else !!!!! I did not have a choice in the matter when Autopage signed my account over to Glocell , no complaints are being attended to , making a customer feel...
So frustrated... I have been trying to contact them for a week to get my service reactivated after it was incorrectly suspended. I was with Autopage, so I have no choice to deal with this incompetence. Will cancel with them as soon as I get the chance! Cell C and Autopage what have you done to us!
Had no choice in the matter as I was an Autopage customer. These past 2 years has been an absolute NIGHTMARE! Payments done by EFT each and every month by no later than 28th still EVERY month my service gets suspended because they cant find the POP however on my statement there is NO overdue amount...
This company continues to debit accounts after they have been cancelled. Do not sign a debit order with them. They will not answer any queries and use a number of delaying tactics (like claiming they do not have or did not get your particulars). Better still do not do business with them.
THIS COMPANY IS CRAPPIEST SERVICE PROVIDER. Please bring back Altech Autopage. Glocell deserves no listing or comments as they just don't have the service. They have since taking over the contracts from autopage NEVER sent me my statement and invoices. I am going to buyout my contract and walk stra...
This is the worst compnay i have ever dealt with , they are uselss and stupid, we never signed a bebit order , I pay my account eft every month , I have a current credit on my account , paid the monthly fees anyway just to have them cut my line anyway . Then when you do get through they are unable t...
DO NOT USE THIS COMPANY. I loathe having to give this 1 star to be able to log the review, that is how bad this company is. I pay my fathers mobile bill via direct debit, he passed 2 years ago and after multiple requests to terminate this, Glocell still debit my account. My only option is to cancel...
if there were less than one star I would have chosen it. Have never seen a company with such bad reviews. Pity I found out tooooooo late.
Your service is shocking, have sent mails - no reply tried to phone - you are experiencing heavy amount of calls. Not surprised with the type of service you deliver.
Absolute pathetic service. Web site does not work. Customer care number (0841234)does not work (refer you to 084140, which is Cell C). HQ does not answer the phone and simply cuts you off.
My advice to all, avoid business with Glocell at all cost. A rating of 1 is way to high, it should be -10.
it is very bad as I dnt get assisted..and I want to end my contract as a result
I am really not happy with the service I am getting right now, I bought a contract phone at glocell carnival mall on the 27th June 2016, July 25th my service was suspended till today, when I enquired only to find that Mitchelle captured my acc no wrong on their system,. this was corrected they said ...
i lost my contract phone on the 9th of May last week monday and i reported the phone where i bought it at Glocell store in Glen village in pretoria the same day in which the phone was lost. we fill the blacklisted form but still today we are still waiting for the ITC REFERENCE number so that we can ...
Your customer service is shocking !!!!
not only have I tried calling loads of times with no success the one time I do get through the phone is put down on me straight away. Get your act together you are buying out a poorly run mobil service Altec auto page but you are replacing it with something wo...
trying to get to their accounts department the whole morning impossible, they put you on hold for ages on music with the message - "we are experiencing a high call volume" - worse than telkom !
Service was ok, consultants were friendly and helpful.
Very bad. Trying to tetminate contract via email or calls. No response
With regret, we had to cancel a contract due to terrible CellC signal in our area. The termination process with GloCell has been beyond infuriating. There is no office in Port Elizabeth and, thus, no-one to talk to. Phoning the support line is cumbersome and one waits long periods. The system is slo...
Worst service I have ever had in my entire life! Switched my father's phone off (after he paid his bill) and it's still not on a WEEK later!!! Tried to phone customer service 8 times and each time they transfer me someone puts the phone down!! I have spend over R300 airtime and still have not spoken...
Since I upgraded to a new phone Glocell has been charging for internet usage even when all my apps are off. Nobody at Glocell can explain these charges.
The MOST pathetic service provider with the most incompetent staff. I have been trying to move to Cell C for the past two months now and it is just sooooo difficult. And there are no nearby stores where I can physically go to be assisted. Avoid as far as possible.
Very bad service from the call centre. Have been trying for more than a month now to cancel my contract that was originally taken out with Autopage Cellular. Call centre is absolutely useless with staff that is not helpful and calls that are repeatedly cut off after waiting for 20 to 30 minutes just...
I was on the line today for 1and a half hour and didnt get through. I got a bill for april thats just impossable. No detailed billing, just the amount. According to the person i got through to this afternoon i recently upgraded. Never happened! Why autopage did this is beyond me, no one at glocell c...
They have no customer support and they have no clue what is going on. I have been double charged for one month and nothing is being done about it. I did not even sign any contract with gloCell, my account was just moved to them.
Worst company ever just try to cancel your contract when your term expire it's not going to happen. Autopage really left all their customers high and dry with Glocell
Glocell is the best prepaid that you get with excellent service.
Glocel is rogue and stupid idiots! After I left my service more than a year ago
with them ended the swape send me an account again!
They are unreliable and rogue! They are minus one star !!!!
I have for 6 weeks been trying to change from CellC to MTN, but Glocell is not porting the number as requested. Apparently after number out call to the customer service I got down to the bottom of it and Glocell requires a termination form to be filled out. They promised to send it multiple times bu...
Glocell very poor service! Call CENTRE absolutely inefficient. Am going to cancel my Autpage account as soon as the expiry date is up.Glocell has taken up an service provider base but cannot adequately service customer base! I am very disappointed with Glocell
It truly is shocking to experience the standard of service I have received from Glocell the last two weeks. On your website you state it is your policy to have your directors call customers on a regular basis.
I honestly wish one of Glocell's directors will phone me in order to discuss this matt...
Reception was friendly. Looks like place is closing business.
Terrible service they dont answer there coutomer care line for one there are others
It is now more than two weeks and still NO response on my email enquiries. Phoning is also a waste of time. When one is fortunate enough to get through you are cut off very quickly before your issue can be resolved. And then there is a Mandy who phones and gives a bank account number for money to b...
worst service ever!!! hold on for 20 min, then another 10 min because my call keeps getting cut off before even being answered. Customer service clearly a term used very loosely !!!
I can only share the frustration of so many clients. Took 7 months to sort out enquiries. No feedback as promised, not even once.
ABSOLUTELY NO SERVICE - GLOCELL KEEPS DEBITING MY BANKING ACCOUNT 4 MONTHS AFTER MY CONTRACT WAS CANCELLED USING THE CANCELLATION FORMS THEY PROVIDED!! NOT ANSWERING TELEPHONE CALLS, NEITHER EMAILS.