I just booked a week at one of the Globequest home properties when I called in and was lucky enough to get Jean on the phone. He was incredibly helpful and patient as I asked many, many questions about the suite I was interested in. I have not always been thrilled with the Globequest service from ...
Were extremely helpful and informative.Penelope was patient with us and very professional
I called about changes in travel due to the COVID-19 pandemic. The gentlemen that assisted us was very understanding, informative, and helped as much as he could. We were thankful for the thoroughness as he explained each step.
Excellent attention, facilitate the resolution of procedures. Congratulations to Ms. Anny
To be clear, Casa Dorada is a beautiful place to stay with wonderful service and friendly staff. We have vacationed there for 10 years and always look forward to our trip.
GBS International is a company that manages time shares including the Casa Dorada time shares.
GBS International is the worst...
Good attention and very clear details of Oliver ...
I have had to deal with this company for 10 years. I have yet to have a positive experience. Every time I have tried to book my time share there has been hidden fees for one reason or another. They come up with "special assessment fees" that they claim is covered in the contract and that is for the...
Alan Cuevas was professional and very helpful in booking our FIRST VACATION!! We are so impressed with the UVC customer service and the benefits.
Excellent service, I hope you continue attending the costumer as if it were family
Because of the restrictions under Covid 19 we were uncomfortable traveling overseas and we were able to come to a very satisfactory agreement and we will be traveling at a later date. Our rep was very helpful
Christian was an amazing help! I will definitely want to work with him again.
Kassandra was My the agent that I spoke to and was one of the most helpful. Excellent service.
I had a very good experience .The representative was knowlegeble and answered all my questions efficiently...
I appreciate the time and patience from Juan in dealing with my calls over the last 2 days. I had to coordinate flights and dog kennels before I could select the dates to travel to Secrets Capri. Juan had to deal with 2 options for our travel and handled all our needs with courtesy and professionali...
The representative I spoke with was Jean. Jean was very helpful in answering my questions.
Very prompt response, polite, answered all questions
Great customer service from Mr. Oliver very friendly and helpful very helpful in helping to solve problems for users
Juan was very helpful for our future stay with family.
Deal with them to pay for an all inclusive RCI. Highly inefficient staff, unable to fix problems outside of the script seem like robots repeating a story, I hope I don't have to deal with this company ever again, 0% recommended
We booked our annual timeshare vacation at our resort Casa Dorado beach and golf resort in Cabo Mexico In October 2019 for two weeks starting January 11th through 25 January. The following day we booked our flight with Aeromexico with anticipation of having a wonderful and memorable well-deserved va...
Poor service. I prepaid for services to and from airport. Not unable to reached anyone on Saturday or Sunday. We flew in to Cancun and are ride wasn't there, tried calling no response. Had to pay again for a ride to resort. Was able to talk to someone on Tuesday about pick up from airport and ...
Calling GBS for any kind of customer service is an absolute nightmare. The website their voice recording suggests for making reservations or paying maintenance fees gives an error message and is not accessible. So we are forced to call to pay the maintenance fee, and we are charged a convenience ...
The customer service rep,Berenice was excellent and even called me back at a convenient time to help with the booking of my family vacation. I have had good experiences with Unlimited vacation for the years that I have been a member.
Needed to change our reservation because the airline changed our flights by a day. Spoke with Allen who was very professional, courteous and friendly.
I have just made my booking with Andy and he was very helpful. He clarified the vagaries of the UVC booking details clearly.
Made reservation using my Unlimited sharing, transaction was fast and smooth, thanks to the Unlimited Club!
I had to make a change on one of the rooms that was booked under my membership. It was so easy and fast. The associate was very professional and was able to take care of the revision quickly.
Well, really good attention by phone, grateful to Ms. Anny, thank you very much ...
After learning about the sale of Secrets Silversands from Facebook (not UVC), I called to get service updates. Esmerldi was very efficient at assisting me with my request. She was patient, warm and friendly. She deserves a five star rating and a raise from UVC for handling business in a top grade...
The service Oliver offered is very good.
I solved my problem
Daniel gave me excellent customer service re: not owing the annual fee for Casa Dorada due to transfer of ownership back to GBS
Great service. Andre was very helpful with making my reservation. I had some problems booking on-line and Andre was able to get everything worked out to my satisfaction. Very much appreciated.
The attention I received from the staff who attended me was cordial and effective for the requirements I had regarding my contract and the pending payments to be made.
Alan was a great help in booking our daughter's honeymoon.
Thank you!!
DO NOT COME HERE : Never work here or come into the office. Management staff is absolutely terrible. Corina Torres is the coordinator of the call center and she is a sorry excuse of a manager. She is lazy, abusive and she breaks all the rules she is enforcing. My goal is to now make sure no one ever...
Mark was helpful and figured out a way to find a room for our trip..
Carson took care of my need with speed and accuracy!!
If I could give working here 0 stars I would. Corina Del Carmen Torres was my supervisor and She is beyond controlling and does not hear you out. I had disclosed medical conditions to her and she informed the whole office. I don t understand how she holds such a high position in that office and is a...
I was attended by Victor Delago very professional, attentive, helpful and very patient, congratulations for having such a good agent
We just had amazing customer service while cancelling then rebooking new reservations!!! Great job (think our agent s name was Laurie??)!! Very impressed, thanks sooo much for making it easy:)
We booked our vacation with Ryan Ext. 304, and he did an amazing job working with us. We are very excited to be going back to Mexico again next Spring.
As a past employee this is really a waste of money. Management is really racist and they also train you to lie to customers its a huge waste of money and to be honest we purposely place u on hold and when ask to speak with a supervisor we are told not to pass the call or he or she not in but in real...
Eduardo was very professional, respectful, and efficient. He explained all the reservations and options with clarity and offered options. This call was to cancel a reservation at one AM Resort location and move it to another. The call only took minutes and email confirmations were received while st...
IMPECCABLE AND PROFESSIONAL SERVICE.
THE INTERLOCUTEURS ARE ALWAYS AT YOUR LISTENING AND MAKE THE MAXIMUM TO GUIDE YOU AND SATISFY YOUR DEMANDS BY ORIENTING YOU. PERSONAL NOTE 5/5
Had a great experience adjusting my reservations with Regina today. I was a bit confused with what I was doing but Regina stay very focused and helped me through confusion.
Got tricked into a 5year long scam do not fall for it. Woild give no stars if possible.
Reservations agent Pedro was fantastic in his customer service approach. Once a certain issue was not resolved in the initial call, Pedro stayed engaged, called me frequently to provide updates and finally solved the issue to my entire satisfaction. He was always respectful, resourceful, courteous a...
I never have a hard time w/ the ppl at UV.
Everyone is highly trained & do their best to please customers & resolve problems. I was able to book 2 rooms to JA & call back to schedule pickup once I had my plane Rez
Looking forward to a great vacay in JA. Next ur - DR!
The customer service I received today was more than outstanding. The customer service representative that helped with reservations went above and beyond to help me with mine. Her name was Esmeldy. I hope she will be recognized for it. Thanks so very much.
Ryan was excellent. He made me a believer in Unlimited Vacation Club. I was very hurt and depressed because I thought the company was a total SCAM. I accepted that there was not a reversal for my impulsive behavior of signing a contract under extreme pressure. Ryan spent a lot of time with me and ma...
Kassandra was the agent that I spoke to and was one of the most helpful. She answered all of my questions and was extremely patient with me. Excellent service. I would recommend asking for her.
Cassandra was very helpful in answering all my questions with detailed explanation
We had misunderstanding of a charge on our credit card which led to a account lock. We tried several ways to resolve this including help at Dreams
Curacao, but it was Regina, Supervisor at Customer Service who was persistent and resolved the issue. It took a week to extra, but we appreciate her p...
Angel was AWESOME
The prior two reps today being the fellow first who painfully finally transferred me to the lady who later finally transferred me to Angel were horrific with not one response correct over the phone for hours. First the fellow kept telling me we had passed 30 days (even though I ...
I had a last minute change of my reservation, the CSR was more than willing to help me with my adjusted reservations and accomadated my plans.
We are members and enjoy creating lifelong memories with family and friends as we look forward to each trip knowing they won't disappoint as a company, they will do what it takes to make it memorable!
The call was brief and concise, Oliver answered me very well and without hindrance. Very friendly.
They have good agents, good attention, but they don't respect the price they give you, from one moment to another :(
Excellent attention thank you very much Leomedi of the Payment Department.
They have improved the service dramatically over the last few years!
It is apparent: someone in the leadership team does something that actually works!
Our personal Thanks goes to Regina- The Best Representative of 2019! Her exemplary attitude, phenomenal diligence, and outstanding patience le...
GBS services got me to Brandon. He was informative, efficient, and delightful to talk with. He gave me options we didn't even know where available to us.
Jean was very helpful to me on the phone tonight. He gave me great information and helped me make a connection to the Secrets resort for a special request. Thank you Jean!! You do great work!!!
Excellent place to work! Friendly staff! Great for young people looking for building a resume.
Just got the best customer service from Anaiti at UVC. Trying to book a Christmas vacation pretty late. Her knowledge of my options, her patience and willingness to answer all my questions were top notch. Such a great example of excellent customer first mentality! Love UVC.
I was attended by someone called Leomedy and is very good at following up. I was very satisfied.
Jonathan was extremely helpful and took care of all our travel plans.
It is a pleasure dealing wth Ryan - he shows understanding, he listens and exercises patience. This helps to assure me that he is he is genuinely considering my interest. This is very important to me
because I have not fully recovered from the pressure I felt initially which led me to sign the co...
Rafael is an EXCELLENT Customer Service representative!
My experience with working with Rafael was very good.He was helpful and very courteous. He even could pronounce my name correct.
Jean from GBS was a great help took his time to answer all my questions Thank you 5 stars
It is very satisfying to find a person like Ms. Polanco k upon receipt of my reservation request has been resolved immediately. I thank you infinitely, now to wait for the moment to enjoy the spaces offered by the development: Dreams Sands Resorts & Spa.
Excellent attention! It is a happiness to receive so much kindness and dedication! Thank you!
Five Star! Adrian was extremely helpful, patient, answered all questions completely and clearly, and assured all was in order! Great service, great price, and we know we'll have great accommodations! j
I've made multiple calls, and everyone I've spoken to has given me outstanding customer service - especially Jean! Thank you!