They say that they are real reviews from real customers, I doubt this very much more like lies, you cannot review the company as there is no ability to do so, so they obviously write these themselves, funny how Foundation Home loands are 4.1 on this site and yet they are struggling at 2 on every oth...
Avoid this company! They convince you to sign up your business and they will help and assist you in obtaining reviews. All the do is tie you into a contract and then you hear nothing from them! Look at other platforms like Google and Trustpilot to obtain reviews far more flexible to business needs.
I have been a happy customer of Feefo for 5 years . I have to say their customer service team is the best, Dee is unbelievable she answers my emails within minutes no matter if I email her on an evening or on a weekend.
Feefo is really easy to setup on a Shopify store and it improves our trust wi...
Feefo are a fantastic way to gather customer reviews. Furthermore, we've always found their customer service to be excellent.
Not much good really as the feedback is only received from people who have been invited to leave feedback by companies. In my case this excludes me as I cut and run from a dreadful company before the business was concluded and so I have not been invited to leave feedback. I appreciate the problems...
DO NOT use this company at any cost
DO NOT use this company at any cost. Parcel delivery is purely a lottery, and once your parcel is lost, they will engage you in endless emails (45 so far exchanged) - they're the cowboys of the industry. Their staff do not have access to the carriers, so they use...
The people who say not to trust Feefo don't know what they are talking about and don't know how the review system works.
Purchased an item from Galleon Supplies that warranted a review but Feefo site would allow a feedback - it was going to be a negative feedback on a product - wonder why I was not allowed to submit the review?? Can anyone assit?
FEEFO woke me up at 4.02 am to remind me to complete a marketing survey. !!!!!. DoEs anyone there possess any common sense !
To counter all the negative reviews below. The fact they are all missing is this: People only go to google to complain, but EVERYONE gets a feefo review email (from any company with feefo linked to their sales history) hence why the rating will always be higher on feefo, because you are getting a tr...
There does not seem to be freedom to leave reviews via this system.
If it is by invitation only, then a company may only invite people to review if sure of a good review.
This could lead to a misleading picture being painted, with dire results for the consumer ... BEWARE!
Fantastic experience. Spoke to Dee who very calmly explained what I had to do, and solved my problem!
Pretty much a scam, didn't work with my website we was on a trial period asked for the account to be closed and funds that had been taken out my account to be returned, feefo chose to refuse both. Obviously a very sales driven company who pressure you into opening an account and then do what ever it...
Do Not Trust. This company does not allow public reviews of their members thus dramatically influencing the real picture of a businesses service. It doesn t acknowledge that their customers are being highly selective about who is asked for a review.
Look at someone like anyone on Feefo, 5 stars, ...
A-V-O-I-D this company people as the worst plague.I just read Feefo Team member replies and can't believe Trading Standard do not do anything to stop them rip of people.First of all Sir/Madame what do you mean by saying (...)only genuine More
I was put in contact with Louise Cross. She was helpful, completely professional and didn't make me feel as though I was being a nuisance for asking questions. Louise checked in with me weekly and walked me through each process with patience. Thank you Louise!
i wouldn't trust theirs reviews.Large divergences compared to other similar websites. I think that they work more for the benefit of large clients than for reliable credible opinions of society.
The Feefo onboarding support is excellent. The team are professional, friendly & swift to resolve any problem. Excellent customer service. Thank you.
As a company that is supposed to have customer service at its forefront, I have been left very disappointed with the service. When trying to achieve Product Reviews Stars on Google Shopping Campaigns, I have been sent on a wild goose chase. I don't actually believe that the company understands how t...
Fefoo is a company used to filter and remove negative reviews. The 'guidelines' in place are so strict that they allow the rejection of negative review but they may be let's say over looked when a review is positive. All you need to do to prove this is have a look at the company's Fefoo review rati...
Outstanding, very attentive and timely support! Not only is the Feefo platform effective, and highly user friendly, but the team, and most especially our rep Haneen, have been an absolute joy to work with. Supportive and so incredibly quick with their responses, we truly couldn't have asked for more...
Great platform for reviews! We as a small company rely heavily on reviews and Feefo allows us to showcase our good service, which was business booster. The support is always there and helpful. Interface easy to use. A happy customer!
I can see based on their Trust pilot score of 1.5 and poor google reviews why people do not trust or use Feefo.
I signed up as a business and false promises made by their sales team and subsequently poor customer service means I will be going back to more reputable based platforms for my companie...
Sales person was quite arrogant. Did not like the fact that we were unable to take two scheduled phone call appointments .
We are a retail outlet, and customers come first... otherwise they leave a bad review!! We had no way of knowing, when making the appointments how busy we were going to be. How...
Great company - easy to get hold of the team, helpful and excellent customer feedback system.
Feefo's Model is not consumer focused. Reviews are invite only and are only sent to happy customers. Moderated Strongly so they keep the negatives to a minimum. This makes sense as they make money from the sellers (their clients). I won't trust their review in the slightest. The day they start every...
Aggresive and unprofessional sales calls - stick with Market Leaders Trust Pilot.
waste of money, stay away. They have all the malpractices you can imagine of, fake reviews please dont pay anything to this company.
Good service - nice staff.
Keep up the good work Feefo.
Not only is the platform excellent, this is matched by Feefo's customer service. First class!
Made lots of promises had to do everything myself, persuaded me into 6 months contract..
Sarah Armstrong is very aggressive and keep saying that they can't guarantee anything, paid lots of money and all was complete waste.
Very basic platform where nothing is working, sent 550 emails ans got onl...
Dont trust their reviews !
You need to write for approve before you want give review, than they want a proof of buying not older than 4 weeks ! and even than i try to write reviews from 4 months now with no succes at all. . So if you see 4 or 5 star reviews it can by realy Wrong !
Very helpful service, answered all my inquiries and all within a short period of time.
Jade was immediately helpful, and sorted our issues in no time, would recommend.
Feefo reviews appear to be essentially worthless, indeed their use is possibly a negative indicator. Having had a questionable experience with a company, I find it impossible to leave feedback. I would go as far as to suggest you consider carefully using any company that uses feefo to post reviews.
Excellent help and service from Eli in their technical department. Somebody who wants to help and drive improvements in all ways. A huge thank you.
Do they only publish 4 and 5 star reviews? FAKE NEWS.
Results were mediocre and overall similar to other negative reviews on here. All they want is a buck out of you and will say what you want to hear to keep you on another year come renewal. Ironically they re the opposite culture of what they profess to do for other businesses
Brilliant implementation service our manager Rebecca was excellent with us and the system was set up with ease. Highly recommend the company.
Genuine Product. Genuine Service. Proper integration for the service and product reviews took a little setting up but to be expected and the support was there. Our customers automatically get sent a request for a review and it is quick and easy for them to do so. Decent notification system and easy ...
Best review company on the market. Have used them both for tiny businesses and enterprise ecommerce sites.
the service on the way out was good
But on the return journey we were told we would be picked up in 10 minutes - didn't arrive and had call again before the minibus came and took 25 minutes in all & then given a silly excuse that 'there was something in the road' !
I have provided proof of purchase. The company dont want me to leave a review. Feefo won't accept without their customers approval. Don't trust their reviews. They are a scam.
Dee had clearly taken the time to understand our business before the scheduled customer service call. And rather than just answer the questions I had, took time to understand what I was really needing to know. This resulted in brilliant insights and a real understanding of how to best use the Produc...
As others have already said, this is a scam review company. They profess to provide an accurate picture of a company by only taking reviews from verified customers. However, having dealt with some of the companies they fraudulently lie about, the reviews on Trusted Reviews is FAR more accurate. The ...
Don't trust the reviews which are on Feefo. I looked at three other review site about a business and the business had 1 maybe 2 stars yet on Feefo they had 5 stars? No way. Sounds so dodgy and definitely not genuine with Feefo.
I do not understand why Feefo is called an "independent" review agency. They are paid by the company they are reviewing and, in my opinion, they are some form of reputation mending firm
Removed my honest (but negative) customer regarding my online purchase as the retailer website displayed feefo customer experience score very prominently their website. I can safely assume this was done on retailers' behest. I can now understand how the score is 4.8!! Just a scam by feefo.
This i...
Feefo is a dodgy review company paid by their business clients, I bought a Tempur mattress based on feefo only to find it gave me back pains, when I checked them out legit review sites like trust pilot I found them to have 1 star rating only because 1 is the least they could give give tempur. I tri...
Not to be trusted. I did two reviews on a Glasgow bed retailer but when you visit feefo's website only the better one is shown.
Feefo send reviews direct to our customers from the order information passed through, there is no control over this as someone said earlier. We can send duplicate requests to customers directly as well but it is the customer who must respond with their review. If we haven't given good service, we wa...
Baloram Das
Baloramdas Goutom
Do not trust reviews from Feefo, I gave two reviews to test it and of course the bad review was filtered out leaving only the good one on the website.
Feefo are supposed to allow fair reviews of companies. Thompson & Morgan give abysmal customer service but they claim 5 stars on FeeFo for customer service. I have not been invited to give a feefo review and what reviews I see on other independent review sources such as the review I am giving now sh...
Rebecca has been very helpful and informative with our on boarding experience.
Feefo make it difficult to post negative reviews, so I can't trust their reviews. Disappointing...
It appears that the supplier has to invite their customer to review on Feefo. My experience has been that despite contacting Feefo twice, I have still not been invited to review a supplier. The supplier is clearly cherry-picking their reviewers and Feefo lets them get away with it. The bottom line i...
Louise was excellent throughout the set up. She helped show us around the platform and bridged the gap between our tech team and theirs when we ran into a few difficulties.
Feefo ONLY publish 5* reviews , they filter out any bad reviews & DON'T publish them. If your a poor performing company who has bad reviews then Feefo is for you. If your an honest company who want your public to see ALL reviews then use Checkatrade or Truspilot.
I've read reviews here and I see a different opinion, I wanted to leave a negative review of a company I contacted Feefo, provided evidence of purchase and I got a link and posted. After it went live, the company contacted me to see if they could fix the issue. I think this platform is good as the r...
Feefo set its merchant on a path of knowledge, helping them to understand the customer/clients needs in detail. By using Feefo you can understand where your business needs to be improved and how your staff are performing . You know the reviews you are seeing are not moderated and are real.
Great integration with our website - extremally helpful customer service
Staff are fantastic, with Charles and Rob being particularly good
I noticed that there was a huge disparity between Feefo reviews (positive) and other review sites - yell / google / trustpilot - for a company I had a problem with.
Having researched I realised that it is the seller who sends you the review request and can therefore be selective about who they send...
They claim reviews they share are fair. Clearly not the case as I cant leave one for a company i did business with. thought it was unusual that company had thousands of positive reviews and not one complaint, now I know why they are screening who they send review opportunities too. I guess it is the...
Very happy with the service from Feefo. They assisted us in the set up of our account and helped with training on how to use the facilities. Great communication and always willing to help