Had a great customer service / tech support experience configuring a wireless access point to our network. Very patient and thorough. Tested to ensure it was implemented properly. Thank you Charles Lee.
I bought an enginus EAP1300 on 9/26/2020. This is my first time buying from this company. I called customer service department to request tech support assistance for the device.
The prompt over the phone it said that I was the only caller and i was going to be transfer to a representative. After a ...
The Tech Support team was able to resolve the issues I was having with EnStations AC / CCTV application. Thank you Josh for the support, and the rest of the team. I will continue to integrate EnGenius equipment in the commercial applications in the future.
I so much appreciate the help that Charles provided over a course of a couple days to ensure that my WDS bridge worked! He was very knowledgeable and was great at explaining everything in detail to me as we configured the bridges together. I used the bridges to connect two buildings that were 250'...
Very happy with Tech Support. Joshua not only verified that the combination I asked about would work, but he went above and beyond. He laid out the step by step settings that would be necessary to get everything talking and working together! As a distributor, His advice will prove invaluable as I pa...
Purchased three of the ENS202ext version 2's. Was able to config most of the settings but had to contact customer service with a couple questions. Joshua provided in-depth instructions to finalize the settings and everything works great now! Very happy with the link system and AP. Sure beats running...
I am a loyal EnGenius consumer and it was my pleasure and privilege during some recent hardware updates to have dealt with Mr. Charles Lee. Having purchased two new access points, as a homeowner admittedly with little technical knowledge, Charles provided me with exceptional service. His expertise...
Josh was very helpful and made every attempt to maximize/optimize my device to its best working condition.
Great tech support. Charles Lee went over and above to solve my problem. His only goal was to get my system running again. What a great company.
Thanks so much Charles!!
Looking for support on your products? Go elsewhere I opened a ticket to pay them to get my phones repaired and have not gotten a reply since February. I even purchased directly from their website.