Having dealt with many media and internet companies over the past 12 years, I am totally disgusted by this company.
Terms and Conditions are not made clear to the customer, a copy of the contract is not sent to the company either via email or paper format. The cancellation period is ridiculously ...
I Have had excellent customer satisfaction today from Jade over the customer service support agent Jade. She was most helpful and efficient in sorting out my queries.
Stuart Coldwell
This company is harder to get hold of and speak to anyone than British Gas.
Never again.
My website was originally put together by EMS Internet but had become very dated so I was contacted by a Craig who suggested that I upgraded to a much more user friendly website and could be seen on the computer and on a mobile. We discussed what I would like to see featured and the areas I wanted t...
AWFUL COMPANY! Stay away at all costs!!!! They will rip you off, take money without telling you. They are very good at trying to convince you that you need something when you don't need it at all!!! It made me ill with the stress of them! And when you try and get out they make it very difficult
Well another company that calls your business. This time I decided to listen. So basically I was sold a domain name: "eaglesguesthouse.mobi" to appear on mobile phone advertising. I had to pay upfront for the domain name and be called within 3 working days to give data, prices, pictures ect once the...
DO NOT BE DRAWN IN BY EMS INTERNET`S WEB OF LIES AND DECEIT, ALL THEY WANT IS THE MONEY FROM YOUR BANK ACCOUNT AND YOU WILL GET NOTHING IN RETURN FOR YOUR MONEY, JUST AN EMPTY BANK BALANCE!!!!!!
COURTOSY OF EMS INTERNET!!!!! HIGHWAY ROBBERS RUN THIS COMPANY
SO DO NOT TOUCH THEM WITH A BARGE ...
I have used EMS for about 4 years. The team there have always been courteous and Danny Clarke,
my client manager very helpful and patient. He has worked very hard on my behalf.The new website
is excellent which I hope will bring many new visitors. I was recently approached by Studio Lambert
regar...
I've got 2 websites with EMS Internet and I have been happy with the quality and design on both of them. I gave them my requirements and they met my expectations on both projects. Nothing is ever too much.
Both my accounts are looked after by my account manager Dave. He has been a great help from...
please stay away from this company they will promise you the world and you will get nothing .
one of them will call you offering a fantastic deal thats to good to be true and you will fall for it and then another dick will call you telling you you have to pay a fortune to get your website noticed, ...
I regret to even add one star to this, however as it describes 'Hated it' I would say that it is relevant. Do not touch this company with a barge pole! I work on behalf of two companies who have both had websites built by ems. One clients More
The sales team are terrible
Choose any other company to do this as they are cheaper
They don't even have proper contracts
They cold call people
David Tasker made many promises but none worked
James Murphy is a bully
By far the worst company I have had work on my website, very unclear in exactly what they are going to do, rarely receive a response to emails, can never speak with the same person on the phone, forever trying to upsell more products. Impossible to close my account as constantly ignored after numero...
Really am shocked about how little attention to detail is put into the website design. We paid for the design of the website over 6 months ago and they still haven't produced something professional. Definitely wouldn't recommend this company. They give false promises in terms of SEO. Also pester you...
This company was abusive over the phone and horrible, Many times I said I am not interested and put the phone down, they keep ringing and being abusive. A horrible company which should be closed down asap. EMS Internet LTD are rubbish! Horrible horrible and should be locked up behind bars. Criminals...
We have been using EMS Internet for a while now and carnt fault the service whatsoever.
Always on hand to help in anyway they can especially Chris and Jane who have been so friendly and helpful from day one.Keep up the good work
Very bad company to work with, Customer service a joke, and do not tell you terms and conditions, like the fact you can not get a refund if you are not happy, you have 72 hours to write a complaint request a refund post the letter by recorded post, and wait for the next hoop to jump through, full of...
An absolutely disgusting website with too much fraud and ongoing lies and nasty aggressive sales who enjoy lying and grabbing money.
The worst company ever. The only person who one can speak to without lies is Jane and she is lovely but everyone else just enjoy scamming money.
Jade helped me with my log-in problems today, concise & friendly advice.
I have always found EMS very reliable with excellent service provided by my account managers, they always have the answers to my questions and their knowledge is second to none, I have recently updated my account for the Google search link and am looking forward to receiving the forthcoming results....
My old web site looked exactly how I wanted it to so, with a little guidance, Jessica and Aidan have successfully copied it onto a new site for me.
Although a little more expensive than first expected, by being careful not to take more of the upgrades than I needed at present, we have a more modern...
Jane - customer support agent
Very thorough, responded to our problems and queries with website efficiently alleviating our concerns.
Thanks again!
Antony
A Phillip Electrical
Can't recommend EMS enough. David Yii is my account manager and always goes out of his way to provide a top class seamless service. Always on hand to help with any issues that I have. The customer care is spot on. You really do get one to one support from all the team. I do, and have recommended EMS...
hard sales tactic when phoning you..do not take no for an answer ..always promising one off payments ..then back on phone wanting more money..Sorry would not recommend this company
Constantly ring me - really annoying on the phone If I do answer by accident - basically shoddy telepests.
YOU HAVE BEEN WARNED, THIS IS THE EMAIL I HAVE HAD TO SEND TODAY YOU SHOULD GET THE IDEA:
Dear Sharon Wilson,
I am writing to complain about the conduct of EMS, I had spoke to David Walsh about using your services at the time of the call he asked me to verbally agree to your terms, to which I ...
Ems sorted my query out quickly and with no hassle. My website not only looks good but attracts lots of new customers. Thanks guys. Adrian
A complete waste of time & money. They are out for every penny they can grab by adding on items once you have a site with them, then justify their abysmal performance on the fact that you didn't allow them to fleece you some more. Took them a year to get the website online and charged throughout thi...
Very professional company
Work very closely with there customers and always happy to answer any questions
Main point for me: you can have a sit down in there office and they show you all the features and help explain your website
Mitch and Christina are amazing and couldn't of been more helpful
I have been with EMS for a little over 18 months - I was cold called at a time when I was setting up my business. It came at the right time and I accepted their offer, a 10 page dual package, as I needed a better website than what I had with one of the 'do it yourself' sites.
I can only describe my...
CANT EVEN GET THEM TO PICK UP THE PHONE ................./
Whilst they are polite and ensure good customer care, it is always to do with money and each time I end up earning some they call me and take more of me and we just haven't been getting anywhere I am considering cancelling my contract, especially from reading the reviews on here from other people wh...
My experience with EMS overall was not good. I gave them my business for a number of years and they regularly gave me the 'hard sell' tactic to capture further up selling. That I could handle. The final straw came when they lied to me to get me to make a large order that they said would be a 'one ...
Words barely do justice to the quality of the UI / UX / design team at EMS - from planning to implementation, creativity and professionalism (ownership, proactivity, consistency of delivery) of the highest order underpin everything they do, you need to see their output to fully appreciate its calibr...
We've been with ems for 5 years now, wasn't sure about " a new responsive website " my old one was fine.... but decided to do it anyway, old one was a bit tired & outdated... so glad that we did though, its great, much better, & so easy to edit and add photos to my gallery.
Thanks to all the staff ...
Been using Ems internet to run our company website now for the past year or so, we have found them nothing but helpful and professional. Massive pat on the back to the support team in the office. keep up the good work. :D
EMS will provide you with a website then from then on hard sell you and charge you extortionate prices for anything and everything .
In fact they even charge you if you want to hear the phone calls proof of when they have lied to you.
I would NOT recommend ..stay away !!
Regards . ian
Please note that this is the most horrible and disgusting company that I have ever dealt with.
All they continually do is phone you and ask for money.
They tell so many lies just to keep getting money from you.
When you have problems with your website they do not fix it and if you can them ...
I had a problems to login in to my business e-mail account. I contact to EMS. Katie in Live Chat and EMS's technical team solved my problem very quickly and professionally. This is the service I really appreciate and value. Thank you ever so much for your help!
Stay well away from this company. All they do it want your money. Once they have it, everything goes out the window; your cares, concerns, ambitions, customer service. Clearly explained to the sales team what I wanted my new site to be like. Even showed them what my existing site was like and then t...
We was looking for a professional service that would take all the stress out of our hands as we are a busy international business. Natalie and Jessica at EMS realised this and demonstrated that they would would go above and beyond to produce a fabulous website for us. Would most definitely recommend...
I have been with EMS for at least 3 years now. they have really upped their game regarding customer service and my two websites have always performed well.
In the past ( a year+ ago) I was sometimes bamboozled by what felt like over zealous marketing but I am now very comfortable with the entire pa...