Ellington Field, Webster, TX

2.8 · 44 reviews
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Ron Oliver
Reviews 1
2020-12-15 07:03

Got there early 0640 and was let in at 0740. Start...

Got there early 0640 and was let in at 0740. Started signed in at 0744 and was out by 0835 (we were 3rd on list). They started at 0800. Very professional and started briefing all early in case folks needed something and didn't have to sit and find out later. Sanini (probably misspelled) very helpful...

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Mikel W
Reviews 1
2020-12-04 16:05

This is the only RAPIDS ID card location near me t...

This is the only RAPIDS ID card location near me to correct my child's name to get insurance coverage and they are closed indefinitely even though the rest of the city has opened back up. In the meantime I'm on the hook for thousands of dollars and I can't correct this. And this was the location th...

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Karen Johnson
Reviews 1
2020-11-05 17:21

Went up to this base to get a new ID card and they...

Went up to this base to get a new ID card and they were only doing appointments. They had a sign on the door to call for appointments but no answer. Called again and one of the recruiters answered and said he don t do ID s as I was trying to get more information he hung up in my face. How you going ...

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S_innej
Reviews 1
2020-09-01 14:14

Stopped letting people signup to get an ID at 9:45...

Stopped letting people signup to get an ID at 9:45, they don't close until 14:00. If they don't want the building to be over capacity, they just need to create a line outside like the DMV does. I don't understand why they stop letting people signup so early. I'm just salty because I spent 40 min. at...

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Phil R
Reviews 1
2020-08-14 07:00

The reviews had me scared but i thought they did a...

The reviews had me scared but i thought they did a great job. Nice chairs to set in and tv to watch. Santini helped me get an id and was extremely helpful and quick. I was probably there 2 hours total but when is anything with the g.ment fast.

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Debbie Lee
Reviews 1
2020-08-13 22:59

I arrived at 6:45 and there were 6 people ahead of...

I arrived at 6:45 and there were 6 people ahead of me. We were let in about 7:30 and the staff began working then. Then we were informed the system was down and they would keep trying. I waited for about 30 minutes and decided I would have to come back but stopped to make sure I had proper documenta...

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Macina Alexander
Reviews 1
2020-07-13 22:17

They have a TERRIBLE system going on! Drove an hou...

They have a TERRIBLE system going on! Drove an hour got there 10 minutes before open to walk into a half full room of people not knowing the next few hours would turn into continuous movie playing and the USO representative offering snacks. Not to mention two people present but only one was barely...

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Criz Moody
Reviews 1
2020-07-07 08:41

Phone almost always busy. If answered its a machi...

Phone almost always busy. If answered its a machine with a short message promising to call back - Call back never happens. Staff is hardworking and does their best - but they are understaffed. The result is service worse than a DMV (which actually those have gotten better). The policy and the p...

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fly by
Reviews 1
2020-05-16 08:58

Woefully understaffed with poor equipment. Day 1 s...

Woefully understaffed with poor equipment. Day 1 system down all day. Day 2 got there at 9 am due to wreck on interstate -- too late -- full, not accepting anymore clients for the day. Suggest getting there when they open or before and be prepared to watch a lot of movies.

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N D
Reviews 1
2020-05-08 20:54

This place is very slow. So much so, the lead NCO ...

This place is very slow. So much so, the lead NCO (I think, he was out of uniform) was telling people by 10 to just come back tomorrow. As this NCO was out of uniform, he proceeded to lecture his soldier on rules and guidelines. Very amusing to say the least. Then he goes back to his office and play...

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Ben Blackwood
Reviews 1
2020-04-10 23:21

I would rather get a kidney stone and go to the ER...

I would rather get a kidney stone and go to the ER than come to this place. I would be seen faster. Today the room is full and it appears that there is 1 person working. Typical. The staff is very friendly when you finally get to them after watching a complete movie at best

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Don Doyle
Reviews 1
2020-04-03 19:56

Great service when you actually get to a service d...

Great service when you actually get to a service desk.
I d suggest getting there very early or be prepared for a long wait. We ended up waiting for almost 3 hrs. They do have an extensive movie selection however; we watched an entire Jackie Chan movie.
Very helpful USO people also.

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Sean Duplechain
Reviews 1
2020-03-24 16:02

Professional service, but highly understaffed. Too...

Professional service, but highly understaffed. Took about three hours to get my CAC. FYI, Tuesdays and Thursdays servicemen in uniform get priority from 1130-1230 (good thing). Just plan accordingly, service was cut off around 1330hrs today for additional walk ins due to the large volume of custome...

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Mark Sebald
Reviews 1
2020-02-19 02:30

When things are normal (no COVID) this place does....

When things are normal (no COVID) this place does.....OK however; since the COVID stuff, information has been MORE than lacking! Website says appts starting June 1 and gives a phone number. Phone number doesn't have a mailbox set up. Email given for other info; Email doesn't send/inaccurate ema...

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