Unprofessional and rude. I went to view a property I was considering renting and the experience was horrible. The individual who showed me was late and unhelpful. They knew NO information about the property and when I asked them to follow up on certain questions, i.e. the EPC, they pretended to go o...
Havent had any issues with Easthaven. Flat was in good condition, contacted regularly, speedy responses whenever I needed to speak with someone.
Easthaven are an excellent lettings agent. They are easy to deal with, good communicators, and deal with any issues quickly and effectively. No complaints from me as a tenant.
I have rented a flat with this agency and the experience I had was awful. Before leaving the flat I paid a cleaning company for the find cleaning. The flat was better than I found it.
If you need a flat do not rent it from them .They will charge you extra fees just to earn more on you.
Rude af and try to belittle you. Had mould all through the property and they couldnt care less. Highly unrecomended
Rented a flat from these thieves and they refused to give me my deposit back even when my tenancy ended. I had to through an adjudication process to get some of my deposit back as they lied that I damaged the sofa cover and left the gas meter with debts. This estate agent is an extremely unprofess...
Absolutely nightmare to deal with 2 years ago.. felt like we were dealing with roadside goons.. if you are letting though them be prepared to have some legal assistance.
Always very helpful and fast in responding to emails
As a property owner, I would never use this firm, based on experience of having to deal with them regarding tenants who are in the building where my property is.
We have had to endure these neighbours for quite some time, noise, mess, uncleanliness, not keeping the garden and vandalism. When I ap...
Unprofessional and unorganised. Trying to get things replaced or fixed is a nightmare. Total lack of communication between themselves and owners of properties. Had an experience where they had given someone access to my property without notifying me first. Will be avoiding them when I rent in the fu...
Staff unprofessional and rude, does not care about the tenants' needs and wellbeing. I regret that I have rented a flat through this agency and will not make the same mistake again. Last time when I needed to urgently deal with some problem and went to their office I had to stand there for a moment ...
The worst property agency in Aberdeen. Totally do not recommend it! Better to sleep on the street, rather than in theirs property.
Incredibly aggressive and wholly unprofessional use of language in correspondence. Doing their best to uphold the poor reputation enjoyed by estate agents.
We have recently rented a property through Easthaven. We have had nothing but great service from them throughout. They have replied promptly to all our emails and have made the process very smooth and easy. We would definitely recommend them to others.
Don't even consider renting properties with them. Disrespectful, unhelpful and makes you feel really small. Several times I asked for help, never received any. Even after end of tenancy the nightmare continued..
Stayed at a property managed by Easthaven for 2 years. Very polite and pleasant to deal with. Quick to respond to emails and are always keen to help. Can be some delays with getting things fixed on property but it is to be expected of a place that manages a lot of properties. Slight communication br...
i really do not understand why this agency is rated so low. They are quick to arrange a new tenancy, do not ask for thousands of sensitive documents and do not shy away from returning a deposit. In fact, they are by far the best agency I've dealt with in Aberdeen. I've rented two flats with them, ba...
Booked me in for a flat viewing and never told me it's been taken until I phoned in to confirm my viewing
Unprofessional and rude, worst experience ever with a letting agency.
We found ourselves needing to move a very long way to Aberdeen with a very small window of oppertunity to make it happen. We were totally unfarmiliar with the city and very stressed and rushed but the agents at Easthaven personally showed us around several properties despite being very busy themselv...
Honestly such a horrendous experience. I was only with them for one month as my landlady changed to them in the final month of our contract. Duncan in particular was rude and unprofessional. During a visit to the house and bearing in mind he hadn't met us he looked down on us, spoke to us like we we...
I had a good experience with this company. They were really helpful and always tried their best to solve any problem I had with my flat. They always respond in time and the communication is quite effective.
I leased a property from Easthaven for over a year and I do not have any faults with their service. Any issues were dealt with promptly in a very friendly way, correspondence was always clear & professional, I would recommend their service and would look to use them as first choice.
Absolute nightmare of a company to deal with. I did one small job for them and never got paid. Unanswered emails and phone calls. Fobbed off continuously. Contractors beware DONT do business with this bunch of chancers.
Accepted money for a deposite, radio silence for 4 days then said the flat wasnt available and tried to make me take another flat. Had to argue to get my deposite back. No appology or gesture offerd for the time waste. Horrible company wouldnt give the time of day again.
They are horrible! Dont go and rent a house there. I wanted to view a property and I had an appointment with them. I am omw to go and view the property and called them. Ducan, the one who made the appointment with me, told me that the property is given away. That is not a problem but he never called...
I had been with the agency over 3 years, I have good experience. Quick response and professional.
I have never come across a letting agency so incompetent and unprofessional as Easthaven. I had read bad reviews before renting from them but I thought "how bad can they be?". I was moving from Glasgow to Aberdeen, and the flat was a perfect location so we took it without a viewing/meeting Easthaven...
Used as an agent for a property. Very good service and communication, I would recommend to all landlords based in Aberdeen.
Awful experience. If you are a landlord avoid this company like the plague. Totally unprofessional and customer service is terrible. They blatantly do not care.
If you're a tenant, I wouldn't recommend this company. We've never received a copy of agreement we signed with them which resulted in a financial loss. Nobody told us that, even though we signed agreement at their office, they are not managing the property we rented and therefore when our boiler bro...
I rented a property through Easthaven for a little over a year and it was an overall positive experience. I moved to Aberdeen from overseas and was able to complete all the paperwork remotely allowing me to collect my keys when I arrived in Aberdeen.
There were some initial problems with the flat,...
Had good experience with agency. Very responsive and professional. Would definitely recommend.
Given the challenging times, these guys were excellent! Good contact, good, honest description of the property, flexible approach to the situation, and went out of their way to be helpful. Thanks Duncan and Cameron!
Thank you, Easthaven!
They made my move into the UK so smooth and straight forward. Within 4 days of arriving in Aberdeen I had the keys to a new flat. Very prompt in replying to emails and fixing things when needed. My experience with Easthaven was very positive!
Have never in my life wrote a bad review but I feel my experience with this company warranted it.
I got an email to confirm a booking. I confirmed the booking but asked if the property was dog friendly. I made it clear I do not have a dog but would like the opportunity to get a wee pupper sometim...
Absolutely unprofessional. Called on May 8th for a return deposit request and was told it would be a couple of days. It's now June 5th and I've been told it will be a couple of weeks. Been given the run around by the receptionist who clearly doesn't know what she's talking about. And when I spoke wi...
ALL LANDLORDS BEWARE ! Tried to organise viewing for a beautiful property I found. was treated very unprofessionaly. The company is not accommodating at all, they said they only book their viewings 10-4 Monday until Friday, which is not ideal for someone who is working full time. Thought I could nip...
If you are a landlord forget it. They used to be highly motivated to deliver a service, now complacent on holiday all the time, leaving admin team to cheerfully tell you about all the repairs you have rather than focus on finding you tenants
Duncan was a lifesaver when my boiler stopped working. Came personally to assist. Thankyou
Rude and obnoxious manager laughing down the phone covering staffs back when staff provided false and inaccurate information to a former tenant demanding two months rent after tenancy terminated due to staff being lazy and not doing what they are supposed to be trained to do when a tenancy ends. U...
One of the best in Aberdeen. Thank you Duncan for the excellent service.
Had rented a flat with Easthaven for 18 month. Amazing agent. Very polite and proactive. Very good at communication as well.