Everything was good. Only deduction was the heat d...
Everything was good. Only deduction was the heat didn't work, it just spit out A/C no matter what I did.
It was nice but not great
Very nice conference room. Fantastic service.
Our suite was really nice and spacious. We enjoyed...
Our suite was really nice and spacious. We enjoyed our stay.
The employees at the front door very serviceable. ...
The employees at the front door very serviceable. The Front desk was always attentive and helpful. I like to specially recognize the Front Desk Manager Hector Santos.
Will definitively recommend to friends and family.
Great staff and great location.
Paid Parking....an Amenity?
Paid Parking....an Amenity?
My family met me here for the Thanksgiving holiday....and I am paying $22/per day/per car....$44 per day!!!! Riduculous.... I am one very displeased Hilton Honors Member!!! Arrived 11/22/17 - departing on 11/25/17.
Roberta Wallace
Very clean and modern. Great service and warm choc...
Very clean and modern. Great service and warm chocolate chip cookies at check-in. Beds could be more cushioned, woke up with a stiff back every morning.
it was nice, they gave me a cookie
Double tree is a great hotel, it is the only one i...
Double tree is a great hotel, it is the only one in the disney resort area that has enough space in one room for a family of 6! It has a really nice look and feel, and the wifi is pretty quick to boot!
Very nice. Very clean. Good service.
Updated throughout. Very clean rooms and common a...
Updated throughout. Very clean rooms and common areas. Excellent and very friendly service.
Best value with Disney benefits for larger familie...
Best value with Disney benefits for larger families/groups. The staff and room size were the highlights of our stay. Two separate rooms and a occupancy of 6 with transportation to Disney was perfect for our family. Getting fastpasses 60 days out is also a big advantage for optimizing our park experi...
Great place to stay, wonderful pool and accommodat...
Great place to stay, wonderful pool and accommodations.
It was good , but they made us pay for a second co...
It was good , but they made us pay for a second cookie . Where every other Doubletree will give you it for free . And the parking was raised up.
Outstanding!
Room was nice but the beds were uncomfortable.
Very friendly staff and a good breakfast buffet bu...
Very friendly staff and a good breakfast buffet but that was the only highlights of our stay. Our first room had black mold and peeling paint in the bathroom and wasn't very clean. We requested a different room without peeling paint and we were moved into another suite but this one also had black mo...
Really great amenities. I just really wished there...
Really great amenities. I just really wished there was a continental breakfast.
Extremely disappointed in my last stay. Only peopl...
Extremely disappointed in my last stay. Only people friendly were valet. Everyone I spoke to seemed like a was being a bother. $20 bucks for overnight parking? Doesn't matter if your a Gold or Diamond member. Free continental breakfast but $5 bucks for buffet breakfast? Things that seem that they ar...
It was a great experience here. Everyone was reall...
It was a great experience here. Everyone was really nice and the bartender was helpful in finding us a place to eat.
Very nice place to stay..
My church was there for a convention July 22 - Jul...
My church was there for a convention July 22 - July 27,2014. The service was amazing for my family and others. The staff was very attentive to our every need. Pleasantries all day.. My family has choosen to make The Double Tree Suites our vacation hotel for next year as well... Thank you guys for an...
The rooms are nice and spacious and the staff are ...
The rooms are nice and spacious and the staff are very helpful, but the A/C in the rooms is like sleeping with a tractor and there is barely any water pressure in the showers
If you are looking for a family oriented hotel wit...
If you are looking for a family oriented hotel within the area your search will be over with this one.I have never felt so comfortable in a hotel as I did here on my recent visit for my daughter's 8th birthday celebration.From the Front Desk staff to the cafeteria crew (waiters, waitresses and even...
I haven't had the privilege of staying at this loc...
I haven't had the privilege of staying at this location yet. I had plans on staying here with my family but due to and unforseen family emergency I had to cancel the day of checking in. I had the pleasure of talking with Renwe in there call center who was very understanding and canceled my reservati...
Great Hilton property. Everything met expectations...
Great Hilton property. Everything met expectations.
Great location, nice and spacious room. No complai...
Great location, nice and spacious room. No complaints.
The food was really good. All the people are nice....
The food was really good. All the people are nice. Pretty entrance with two stores inside.
Nice enough hotel for the money we paid. I do feel...
Nice enough hotel for the money we paid. I do feel they could be a better value by not charging for Parking. Another nit-pick is they charge Hilton honors gold members to upgrade their breakfast to one that includes hot items. As a Hilton Honors Gold member this is normally included.
Great hotel, quite, and clean. Close to Disney Spr...
Great hotel, quite, and clean. Close to Disney Springs
The rooms were nice but the air conditioning didn'...
The rooms were nice but the air conditioning didn't cool the room enough.
Great atmosphere, nice rooms, delicious breakfast,...
Great atmosphere, nice rooms, delicious breakfast, and helpful, friendly staff throughout. 5/5... I'd have another go!
Awesome hotel and location
I travel and stay at hotels a lot. This has to be ...
I travel and stay at hotels a lot. This has to be the most attentive, happy/friendly, and caring staff in the whole United States. Period. I was able to communicate with the staff via text message. The Disney perks were amazing. Having a rental car center inside the hotel was awesome and it had the ...
After talking to the hotel, we we're able to early...
After talking to the hotel, we we're able to early check in which gave us an entire extra day of Disney World. The rooms were very clean and room service is always available upon request. Great place to stay if your planning a vacation to Disney World.
I would skip this hotel for one of the many hotels...
I would skip this hotel for one of the many hotels in the Disney Springs area. Signed up for a room upgrade to include a kurig and snacks. After checking in and unpacking I was told my room was not one that included the kurig or the special snack tray. Having stayed at this hotel in the past and onl...
Using the app to check-in was very helpful, called...
Using the app to check-in was very helpful, called to see if I could get early check-in and they got me an equivalent room on the Hilton Honors floor, which had a great view of Orlando. The return bus from the park was overly crowded, but that was to be expected.
Renee was great.
Nice rooms, water pressure in showers is not good....
Nice rooms, water pressure in showers is not good. If you stay here, do yourself a favor and budget for a Lyft to and from the parks. The average is $20 per ride to the various parks for my family. This hotel is the 4th stop on the way back each night. It s 11:30 and I m sitting on the Miers shuttle...
Recently I stayed with my husband and son for over...
Recently I stayed with my husband and son for over a week in this hotel. We were living the day before of our checkout, planning to use the room until last minute as our fight was at night. So I left some stuff in the room to be taken before leave (gifts and changing clothes). Surprisingly, coming b...
This hotel is ok. We won t be coming back though. ...
This hotel is ok. We won t be coming back though. The beds and pillows are hard as a rock. We had to go to the store and get our own pillows. If you re relying on buses to get you to and from the parks, be prepared to wait a while. It took 45 minutes after Epcot closed for the first bus to show up. ...
i loved staying here! the staff was so friendly an...
i loved staying here! the staff was so friendly and helpful. everything was so clean and beautiful!
Loved our stay at this hotel. I moved from the Hil...
Loved our stay at this hotel. I moved from the Hilton down the road after business trip and my family met me at doubletree. Upgrade! Great rooms, great service. Cute touches for disney trip like cards on my pillow each day. Good facilities, playground in back, good breakfast buffet (kids eat free)an...
Toilets running all night not and steve and Tyler ...
Toilets running all night not and steve and Tyler are horrible managers I would give no stars!! Don't pay eztra for free drinks and snacks the machines don't work at all and don't sleep on the left side if you like to hear buses all night I don't recommended this hotel and on a Friday and Saturday n...
Staff is very attentive and pleasant, very much ad...
Staff is very attentive and pleasant, very much adds to the resort atmosphere. Rooms are clean and updated with plenty of plugs and USB ports for charging. Fast wifi and comfy pillows. Free shuttles to the parks, and Disney springs is easily walkable(<1mi). Continental breakfast has a lot of opti...
Located off Lake Buena Vista. Good sized suites wi...
Located off Lake Buena Vista. Good sized suites with comfortable beds/linens. Clean. Ran into cleaning crew in hallway. Very kind and offered help for anything we might need. Nice to be given warm cookies upon arrival. Nice front desk staff. Only slightly negatives: towels hard rather than soft and ...
Room was very nice, absolutely no complaints. Enj...
Room was very nice, absolutely no complaints. Enjoyed our stay very much
One of the nicest hotels in Orlando.
Excellent clean well furnished spacious suites, at...
Excellent clean well furnished spacious suites, at a great price. I thoroughly enjoyed my stay and the amenities. Only downside is downtown Disney traffic nearby while it's under construction.
The room was nice and clean, and the customer serv...
The room was nice and clean, and the customer service here was absolutely phenomenal... Highly recommend!
Clean rooms. Great service.
Parking is very limited.
Great location, wonderful staff, was a great place
Great rooms. Lots of space. Totally walk-able to...
Great rooms. Lots of space. Totally walk-able to Disney Springs. Buses could use a better schedule.
Rooms are clean and the location is convenient. Bu...
Rooms are clean and the location is convenient. Bussing to area Disney parks is convenient if a bit slow. The rooms could use an update and almost all of the outlets in the room are too old and loose for anything to stay plugged in. Overall the staff is friendly as well.
Very nice hotel, great location and staff. Rooms c...
Very nice hotel, great location and staff. Rooms could be a little cleaner.
My wife and I have always LOVED staying at DoubleT...
My wife and I have always LOVED staying at DoubleTree Hotels until now.
Rooms were nice. But the morning staff acted as if we were an interruption of their work rather than the reason they are there. Indifferent at best. Rude at worst.
NO COFFEE BEFORE 6AM. They have a coffee machine, but it is lo...
Clean, comfortable, helpful and friendly. Good tra...
Clean, comfortable, helpful and friendly. Good transport connections everything you could hope for in one tidy package.
I will wish go Back To see Mary Poppins.
Lovely hotel, but the pool was closed for excremen...
Lovely hotel, but the pool was closed for excrement clean up..
Average
Nice Place. Good Cookies.
Staff was very friendly. Accommodations very nice....
Staff was very friendly. Accommodations very nice. Great breakfast buffet
I thought the price for this room was great for a ...
I thought the price for this room was great for a suite but now I wish I would have paid more for a higher quality hotel or less and stay on-property at a Disney value resort. The lobby is highly fragranced - wonder what they're hiding? - and our room was constantly musty. The HVAC unit did not real...
We had a great stay here recently!
Hotel could not have a much better location is in ...
Hotel could not have a much better location is in the middle of everything access to parks and shops. the staff is very friendly and facilities are great and in well kept
Great family hotel near Disney Springs
Overall great stay, great location
Horrible breakfast service with bait and switch pr...
Horrible breakfast service with bait and switch practices. They do not have prices posted and wait staff does not convey pricing. Breakfast is not free only for gold members. Thats fine but $20 for an omelet bar and powder eggs is not worth it. Waiter ask for room number and kept observing our table...
Great cookies and great staff
The rooms are spacious. The location is great. We ...
The rooms are spacious. The location is great. We have really enjoyed our stay.
Good room and service. The gym and pool were lacki...
Good room and service. The gym and pool were lackimg but the location was prime
A bit dated no food cuz Covid sucks
Nice hotel, great location. Suites are spacious, w...
Nice hotel, great location. Suites are spacious, well decorated and very clean.
Rooms are clean and spacious
Room was nice but hotel was way understaffed. We p...
Room was nice but hotel was way understaffed. We paid for valet parking but every time we need to retrieve or leave the car we had to have someone at the front desk find someone to handle the car. We called the front desk multiple times and no one ever answered. Also maid service was weird, they lef...
good
Staff is very friendly and rooms very clean. Very ...
Staff is very friendly and rooms very clean. Very quiet and cozy place to stay. I would recommend this for anyone or family.
Diamond level members, received no welcome. Checke...
Diamond level members, received no welcome. Checked in, no direction on parking or shuttles, left to our own devices. Dirty drab and ugly compared to disney resorts and ....well buildings in general. Very dissatisfied, will be switching to a new hotel chain for all my travels and highly reccomend st...
Very nice!! Always pleased with Hilton properties!
They give you cookies when you come in, and are ve...
They give you cookies when you come in, and are very welcoming and kind. I love doubletrees.
Location, room and service is outstanding!
Was awesome location room was awesome people nice
Room was good. Maids were hit and miss. No free wi...
Room was good. Maids were hit and miss. No free wifi which is bizarre and nowhere to get coffee during the day.
I have stayed at this hotel multiple times, The lo...
I have stayed at this hotel multiple times, The location is excellent and within walking distance of Disney Springs, The rooms are all suites and very well maintained, The staff is also very professional, Disney Extra Magic Hours is a plus.
The Positive:
All suite resort
Friendly Staff
Great...
I stayed at this hotel this past week. The hotel ...
I stayed at this hotel this past week. The hotel was clean and the staff was pleasant. Housekeeping only comes in the room to clean if you request it the day before. They still have warm cookies and will give you 2 bottles of water a day if you ask for them and that is apart of your $23 resort fe...
Great hotel with a lot of things to do and great l...
Great hotel with a lot of things to do and great location.
Very clean rooms and great staff.
This hotel was so great!!! If you are going to the...
This hotel was so great!!! If you are going to the Disneyworld parks I strongly recommend this hotel. It's the first time I can say that the pictures actually looked exactly like the actual rooms! It was a really good price and on top of that had WAY more space than you'd get anywhere else. It had t...
Great service. Comfy bed. Yummy breakfast
Food isn't the best
We had a great experience They give you warm cooki...
We had a great experience They give you warm cookies upon arrival and the manager Jerry was very accommadations too. Petra Soto was extremely helpful and very pleasant and saved up money...All in all great time....
Stayed at this hotel for 4 nights with my husband ...
Stayed at this hotel for 4 nights with my husband and son. Found a number of issues mainly creditability and honesty of staff.
1 Lady in grocery store smoked vape during opening hours and was extremely rude to my 8 year old son.
2 My son's sweat top was stolen from reception area. I asked for t...
This was the worst hotel stay at downtown disney, ...
This was the worst hotel stay at downtown disney, the hotel room had roaches on the counters and in the fridge. When we bought it to managements attention we were offered a down graded room and said thats all the had and refused to call the other properties down the road.
We will never be staying...
Best hotel, very courteous staff, hurricane Matthe...
Best hotel, very courteous staff, hurricane Matthew was going to make landfall in FL during our stay. Hotel management and Staff made sure that all guests had access to food and water and all current updates on storm and kids were entertained throughout the day.
this place denied me a room because they overbooke...
this place denied me a room because they overbooked and hotel was not ready when we got there.
My stay at this place has ruined my entire percept...
My stay at this place has ruined my entire perception of Hilton. Our reservations were cancelled for a different hotel in the area because Hilton cancelled. It has been over a month and they still haven't issued a refund.
As we came into the room, it wasn't clean. There were ants. Front desk staff ...