Dobell

Almost impossible to talk to anyone. Very frustra...

Almost impossible to talk to anyone. Very frustrating, try to chat and the person on the other end dys up and leaves you waiting for them to type hopeless.

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Great choice, super value, speedy delivery and no ...

Great choice, super value, speedy delivery and no quibble returns.

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An emergency order due to an existing dinner suit ...

An emergency order due to an existing dinner suit becoming irrepairably damaged and only discovered as such 48-hours before it was needed. Took a chance, placed the order, delivered the next day, good quality. Saved the day on this occasion.

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Complete shambles, from start to finish. Ordered t...

Complete shambles, from start to finish. Ordered the same pair of shoes but charged different prices. Told one thing on the phone then remedy not forthcoming. Slow to credit (still awaiting) the returned pair four days afterwards

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Sent 5th December by me.

Sent 5th December by me.
Could you let me know when my stuff will arrive.
My wedding is on the 18th December.

From
Alex Link

reply
Dear Alexander Link

Thank you for your email.

I have looked into this for you and can see that your order was dispatched on the 21/11/2016, On standard d...

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Excellent site, easy to use, fantastic customer ca...

Excellent site, easy to use, fantastic customer care, great product.

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great clothing with quick delivery

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Ordered boys waistcoat and trousers for my grandso...

Ordered boys waistcoat and trousers for my grandson. The items were good quality but did not match. Still waiting for a refund!

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Quality at fantastic prices

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Fantastic value, good suit, delivered on time, hig...

Fantastic value, good suit, delivered on time, highly recommended.

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Good website

Good website
Great prices
Very quick delivery and a fabulous product

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I ordered ONE suit ,got 2. Both didn't fit so I or...

I ordered ONE suit ,got 2. Both didn't fit so I ordered ONE more ,got 2 of fit. So I needed tho return 3 . to my surprise I HAD THO PAY FOR RETURNS. ALL $66 . what charges for returns??????? Terrible!!!!!!!!!!!!! The returns cost more than the suit!!!!!!!! Suits run very very small .

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Shady

Shady



When asking about the cost difference and asking for a partial refund to match the new price they removed the discount and put the price back up...

If this happens to you, do not try to resolve this with the staff and just purchase at the discounted price then send the originals back...

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Decent 3-piece Suits purchased for a wedding party...

Decent 3-piece Suits purchased for a wedding party of 3 + the Groom at excellent prices. They arrived within a couple days. Some items were returned for different sizes. Again, only a couple days. They missed 1 item which was despatched for arrival the next day once they were made aware. Great servi...

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Doing business with Dobell was a extremly pleasent...

Doing business with Dobell was a extremly pleasent experience. The item, a rather fetching purple waistcoat, was delivered in excelent condition and on time. I will deffinaltely be doing business with this company again.

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Ordered a tuxedo from Dobell at lunch time, receiv...

Ordered a tuxedo from Dobell at lunch time, received it the very next day. It is fantastic value, and the suit looks quality on!

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I was delighted with the festive waistcoat and bow...

I was delighted with the festive waistcoat and bow ties I bought. They were greatly admired and arrived swiftly and at a great price too.

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excellent quality menswear at realistic prices, fa...

excellent quality menswear at realistic prices, fast delivery with overall great customer service,

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White tuxedo, at amazing price, beautifully packed...

White tuxedo, at amazing price, beautifully packed, and arrived quickly. One of my best buys of the year. Well done Dobell!

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Needed a standard black suit for a funeral.

Needed a standard black suit for a funeral.
Placed an order at 12.30pm on a Friday received the delivery by 3pm the following day. Very happy with the quality of the material and the fit.
This will be my "go to" for formal wear from now on as the online range is there for every occasion.

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arrived next day

arrived next day
for the price great and all fitted,; will use them again

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Good quality at a sensible price

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It takes 2 weeks to get a refund. I have never had...

It takes 2 weeks to get a refund. I have never had any company in the UK that takes beyond 5 days to refund. If you are returning an item, then good luck getting your money back

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A friend had all of his groomsman order vests thro...

A friend had all of his groomsman order vests through Dobell for his wedding on November 20th. I ordered my vest on October 30th, (should have done it October 10th when we received the ordering instructions).

I chose the 7 to 10 day shipping option, which was a mistake. From the date of my order ...

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Wanted a Christmas waistcoat but the item was in d...

Wanted a Christmas waistcoat but the item was in demand and informed out of stock. Lots of emails later with speedy responses from company they sent it next day delivery in time for the Christmas party!

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What great products, and prompt and excellent serv...

What great products, and prompt and excellent service delivery. My first experience with Dobell was Dec 2017 when I bought a pair of shoes for my son. He absolutely loved them. I have bought others stuff after that for myself. I will definitely recommend.

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Excellent prompt service, thank you

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Would star lower if possible,

Would star lower if possible,
1. Quality of the items was shocking, far inferior to anything I've bought before, even from retailers like Asos who don't even specialise in suits.
2. The sizes are extremely questionable... in fact, both blazers, despite both being made by dobell were different size...

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Great products, delivery is next day would recomme...

Great products, delivery is next day would recommend this company to anyone great prices too.

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I ordered the suit and it arrived literally in 2 d...

I ordered the suit and it arrived literally in 2 days. The size was too big so I had to return it but the return postage was already paid and the money is refunded in a few days... Great job.

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Excellent fast service. Good quality merchandise.

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Very swift transaction, prompt despatch & delivery...

Very swift transaction, prompt despatch & delivery. Beautiful cravat.

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goods were of good quality delivery was fast and e...

goods were of good quality delivery was fast and efficient

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Excellent service and great product for price. Wou...

Excellent service and great product for price. Would recommend.

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Excellent service and products and quick delivery!

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We have never been disappoint with the suits and a...

We have never been disappoint with the suits and accessories we have purchased from Dobel excellent quality & value for money.

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Since stumbling across Dobell a couple of years, w...

Since stumbling across Dobell a couple of years, when I first bought a suit from them for my 60th, I would highly recommend them to anyone looking for clothing of exceptionally good value and quality.

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Excellent quality and lots of choice.

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I purchased 3 matching 4 piece suits. They were pr...

I purchased 3 matching 4 piece suits. They were pre-orders, and gave me an expected arrival date. The order was delayed further by another 2 weeks but I didn t complain. When the order arrived, one blazer was too big so I called for an exchange, I was willing to pay for all return/delivery costs. Th...

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Great value for money

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Great service! Dobell couldn't have been more help...

Great service! Dobell couldn't have been more helpful and the quality of the things I bought from them was great. Will definitely use Dobell again.

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Very good service and quality.

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I have found the quality: price to be excellent- g...

I have found the quality: price to be excellent- great value for money and always great service my only whinge is that being a fuller figure ( fat b'stard 52" chest) much of what is offered is too small!

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I would give it zero if I could.

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Just received my order which arrived when promise...

Just received my order which arrived when promised, delighted with my purchase also pleased to see that they have every confidence in their goods as they enclose a returns voucher

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Great quality product at a very competitive price....

Great quality product at a very competitive price. Packaging and shipping excellent. Highly recommended.

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The Alexander Dobell tuxedo package I ordered was ...

The Alexander Dobell tuxedo package I ordered was amazing quality.
It arrived the next day in good packaging with no damage.
I originally wanted to rent, but the prices at Dobell are much cheaper to buy than rent!

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Excellent service - very smart pure new wool size ...

Excellent service - very smart pure new wool size 54 grey double breasted morning suit waistcoat was sent very promptly for the Father of the Bride to look his best walking up the aisle. After finally looking in the wardrobe 5 days before the wedding, and finding his old one had shrunk over the year...

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refunds take a long time...

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First class service, great price and excellent pro...

First class service, great price and excellent product. Will definitely buy products again in the future.

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Ordered a Dinner suit & 2 shirts late yesterday af...

Ordered a Dinner suit & 2 shirts late yesterday afternoon for a cruise, delivered 10:30 this morning on normal delivery!! I was reluctant to order as I was sure the quality would not be up to much at the price....wrong, I'm amazed at the overall quality. You get a free suit bag as well. Everything ...

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Great price for good quality shirt, speedy deliver...

Great price for good quality shirt, speedy delivery, highly recommend. Thankyou.

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Exceptional quality and quick service. Dobell alwa...

Exceptional quality and quick service. Dobell always deliver in every way!

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Well, what can I say, the service, the web site an...

Well, what can I say, the service, the web site and ordering process along with the clothes quality and prices were all first class. Because of Covid 19 we are having two celebrations so it worked out much cheaper to buy our suits than hire them. We ordered 8 suits to be delivered to different addr...

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I have ordered several items from this company now...

I have ordered several items from this company now and I have never been disappointed. The quality is excellent, the prices are reasonable and if you have to contact them the staff are really helpful.
I have already mentioned them to friends and family.
I will definitely be ordering from them agai...

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Purchased Christmas bow ties, everyone loved them....

Purchased Christmas bow ties, everyone loved them. Easy to order, quick dispatch, price is about standard for bow ties. Quality is good. Would order again

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Excellent service

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Impressive tailoring

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the chips are the best, need some more sauce in th...

the chips are the best, need some more sauce in the burger, other than that very mlg

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Poor order processing and stock systems led to me ...

Poor order processing and stock systems led to me not having the item in time for when I need it.

The staff were helpful, but ultimately the mistakes had been made.

Need to improve.

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Good service, good price.

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For sale they are fast and quick but if its come t...

For sale they are fast and quick but if its come to return there is no one to respond .Money for return take ages to rich to your account .Be carful if you want to return something they are not easy to refund your money ...

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Pleasantly surprised! managed to get a great deal ...

Pleasantly surprised! managed to get a great deal on a new suit, delivered promptly and great quality - satisfied customer!

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First class product and service.

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LOVE THE CLOTHES ARRIVES REALLY QUICKLY

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Over the moon with my purchase of a waistcoat and ...

Over the moon with my purchase of a waistcoat and bow tie. Will definitely use Dobell again soon.

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Sorry this product was of a very poor finish. The ...

Sorry this product was of a very poor finish. The suit trousers were finished at different lengths and the jacket was a poor fit. I am also made contact with customer service and I was assured I would receive email with the return label. This did not arrive after 3 days.

I am very disappointed ...

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Warning! shameful principle! A counselor helps you...

Warning! shameful principle! A counselor helps you online to fall in size with the measures you give him ... you receive the article too small, you claim and in the end they tell you they do not guarantee anything! Bad faith!

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Great service, fast delivery, just what I was look...

Great service, fast delivery, just what I was looking for and at a good price too!

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Perfect fit and looks like a far more expensive sh...

Perfect fit and looks like a far more expensive shirt. I will definitely being making more purchases from Dobell.

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Recently purchased an evening suit for my nephew. ...

Recently purchased an evening suit for my nephew. It was of good quality, an excellent fit, well packaged and arrived the next day - a great service at a great price!

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Awesome. Bought a suit earlier this year was deliv...

Awesome. Bought a suit earlier this year was delivered next day thanks, at no extra cost. Perfect.
Purchasing another one now. Probably the only place to get any suit for all your needs.
Thanks Dobell.

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A really excellent service and most pleased with t...

A really excellent service and most pleased with the product ordered. I will not hesitate in puchasing again from them in the future.

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All of the purchases I have made have been really ...

All of the purchases I have made have been really good quality and at fantastically low prices. I get regular emails to give me the opportunity to make purchases with really good discounts and I have taken advantage of a few.
I would recommend anyone to give Dobell a try.

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If i could give a negative 5 I would but had to ch...

If i could give a negative 5 I would but had to choose a star. Worst customer service experience ive ever had. Agent and manager talk over you, do not let you explain, cut you off. Had to school them to listen to their customer, not clear with their procedures, manager call not to bring a solution b...

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Amazing value , will certainly be back .

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Used them twice now and always happy with everythi...

Used them twice now and always happy with everything will be using again in the future.

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Excellent clothing and belt is superb. Really fast...

Excellent clothing and belt is superb. Really fast delivery.

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I was recently in the market to buy a new tuxedo t...

I was recently in the market to buy a new tuxedo to attend several events in London. Naturally, I started my research online. Though from California I now live in Sydney Australia and as one can imagine in the land of board shorts that formal-wear is a little hard to come by here. If you can find it...

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I ordered the "James Bond" package it arrived the ...

I ordered the "James Bond" package it arrived the next day. I was delighted with it and have ordered some shirts etc since can not speak too highly of the quality and service

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Very impressed with service and speed of delivery....

Very impressed with service and speed of delivery. I ordered late at night and made a mistake but Dobell responded to my email and made changes as requested by 9am the following morning. When my suit arrived I was very impressed with quality and value for money. Highly recommended

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Great laugh excellent service

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Used this company on several occasions and been ha...

Used this company on several occasions and been happy with their service on every transaction. Usually their products are keenly priced too.

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I sadly have to rate Dobell as extremely poor, due...

I sadly have to rate Dobell as extremely poor, due to their extremely poor Customer Service.

My Mother, who is Terminally Ill with Cancer, received a DNACPR by her Medical Team in October, as such, myself and my Fiancee John, organising our Wedding in record time, in just three months, from Octob...

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Sublime retailers of formalwear, products always o...

Sublime retailers of formalwear, products always of great quality and customer service second to none. In my opinion Dobell is far better than the likes of NEXT and M & S I would recommend this brand to friends and family.

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Useless customer service so far, I purchased

Useless customer service so far, I purchased
trousers with the hem not sewn on one leg. I sent them back and received notice that they had received the item.
I asked them today when i was going to get the replacement and was told i had to send a photo of the item. its obvious that customer servic...

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Have possibly ruined the five suits that I purchas...

Have possibly ruined the five suits that I purchased for my groomsmen suits due to lack of communication from returns team.

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Fantastic service and quality with an unbelievable...

Fantastic service and quality with an unbelievable price

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My purchase could not get better! Immediate acknow...

My purchase could not get better! Immediate acknowledgement of the order and three hours later an email saying that my order had been dispatched. It arrived the following day and everything fitted perfectly. I cannot fault this company.

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More

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Amazing service, fantastic variety, brilliant valu...

Amazing service, fantastic variety, brilliant value for money, most of all very well made waistcoats

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In my dealings with Dobell I have been very please...

In my dealings with Dobell I have been very pleased with everything I have purchased the waistcoats and belts were excellent quality the fit was brilliant to say the least. The delivery.was excellent and very quick. I have no problem with recommending Dobell and for myself I will be buying again. Th...

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As Usual. First class service, First class product...

As Usual. First class service, First class product and First class price

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Very satisfied all round. Great quality at a great...

Very satisfied all round. Great quality at a great price.

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Great products, really helpful people and swift de...

Great products, really helpful people and swift delivery - highly recommend

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Ordered item (allegedly in stock) and paid for gua...

Ordered item (allegedly in stock) and paid for guaranteed overnight delivery. Firstly the website would not accept card payments. On telephoning I was told to pay using Amazon, which I did, and the order was allegedly dispatched. Two days later neither Interlink Express (the delivery company) nor My...

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Not a fan of your US site. I ordered a shirt for ...

Not a fan of your US site. I ordered a shirt for a wedding. I went with regular shipping 7-10 business days because the wedding was about 15 days away. Not only did the shirt show up after about 15 business days missing the wedding completely, but I had to pay return shipping to send back. I didn't...

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problem Attention return and refund 21 days to pay...

problem Attention return and refund 21 days to pay and dispute paypal, pay by paypal, decent quality, sending fast but without box for clothes risk tearing, fresh back not repay count 15eur, follow the size of the site size large

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Excellent prices, great fit and fast delivery.

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Purchased an Dinner Suite which arrived well packa...

Purchased an Dinner Suite which arrived well package and promptly. Unfortunately needed the next size jacket and customer service could not have been more helpful. Returns at no cost and able to use their box. Replacement also received promptly. Excellent service and for the price paid no complaints...

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