I bought a pair of PeriOptix loupes from them 4 years ago, without saying these things cost a lot of money. One of my lens became loose- an easy fix with some glue basically - their response to this !- NEED TO BUY NEW LOUPES as they are not repairable !!!!! What a joke!
Not to mention that they do...
My rotodent is over 10 yrs old, given to me as a gift. It has stopped working. In order for warranty to be honored I have to come up with proof of purchase. I have the unit, the dentist name, address and phone are printed on the unit. I saved the box top with the barcode. I do not have a receipt and...
As a customer of DenMat's for over 10 years, I feel I'm qualified to give an honest review for what once was a good, decent company. First, the customer service has really gone downhill over the last 5-6 years. Perhaps, it was the change in ownership that occurred around then. One thing is for sure...
The last two reviews are spot on for this company. I have been a Rotadent user for well over 10 years. The first Rotadent I bought lasted over 5 years. When this company took over, the quality of the toothbrushes went down hill. "Planned obsolescence" is apparently built in when they were redes...
I bought Fluoridex from a dentist, she has near expired stocks. Although I used for months, the sensitivity didn't go away. I tried to contact to buy new expired date product but can't buy. Hope they understand how the patients suffered!
UPDATED- They returned my money faster then they said, so I changed my rating to 3 stars. Called to get a warranty replacement part and had to give my credit card info to pay for shipping. They ended up taking double the shipping I argeed to and now I have to send bank statements to prove and wait 7...
So lifetime warrenty is a scam. If you dont keep the recipt for life. And you dont have the dentist to go back and get said purchase recipt. U R SOL. I have box. Addess where dentist office used to reside. The unit did not last more than a year.
I have had multiple rota-dents, kind of liked them...