If I could I would give a zero. I ordered a knife roll and sharpener for an xmas gift. At a great price I will give them credit for that. So I paid for it and also got a confirmation. Next day they call saying that item is not In stock but yet on there website they promote guaranteed stock false adv...
By far, the only place I'll trust for cutlery purchases. Every knife I have received is top notch, and without defect. Customer service is great, when I have questions about a product. I really like the fact they don't have dozens of brands all selling the same thing, but seem to hand pick the b...
Great customer service. I bought as a Christmas gift, an expensive Tojiro slicer for my daughter. I threw away the receipt. The knife developed nicks after trying to slice raw frozen tuna (a huge no no). This is not covered under warranty. Samantha in returns and warranty, heard my plea and answered...
We purchased a 16pc Le Cruset set. It was an incredible price, shipped to our doorstep within a week and arrived in pristine condition. I will definitely be shopping with them again in future.
I cant believe they even have a 3.6 rating. This is not a legitimate company just a man with a big web site that scams people. He has been kicked off all restaurant supply web sites. I got burned a year ago with genuine Wusthof knifes which were chinese knockoffs that he refused to return. Dont do i...
I placed 2 orders with them, both shipped out the same day. Customer service was awesome, prices were great. Will definitely shop here again.
These guys have been amazing to work with, above and beyond customer service. Very prompt order processing. Few weeks after the original order I had a defective honing steel that needed returning, they replied to my email with a return shipping label with in hours, when I handed the package off to t...
The Cutlery representative was most helpful. Ordered a knife sharpener (the color gray was cheaper than the others) with an additional 20% off ` with free 2 day shipping and no sales tax. a great deal.
great inventory & prices, however every once & awhile I am sent someone else's knife return. Just happened again with my most recent knife purchase & totally sick of the BS decided to call customer service this time. They totally denied it. Think this was the final straw. Gonna go with Williams ...
Love the offering of this company! I was given a Le Creuset pan for my birthday in the color Palm, which I absolutely fell in love with the color, but more important the performance of this wonderful cooking vessel! Come to find out, the color Palm has been retired by Le Creuset and it wasn't avai...
I love this company. I have ordered knives, pots and gifts for friends. Very fast service, great customer support, wonderful products. I recommend highly. Plus a lot of items are made in France, USA, Italy, Japan, excellent quality.
I ordered a set of All-Clad for almost $700. After waiting for one week I contacted support at Cutlery and More. They said that they cancelled the order because there was a problem with my Credit Card. I checked with the Credit Card company and they didn't see any attempt for a transaction from Cutl...
Amazing customer service. I wasn't satisfied with a product and they went above and beyond any company I've seen. I highly recommend and I'll be shopping here again. Also, my compliments to Valerie who provided excellent and prompt customer service!
Qualified for two day shipping but site gave me 4 days! Not happy - package I need to mail will be late.
Fantastic service, I bought a knife set and the price dropped the next day they gave me a credit for the difference the next day. The lady on the phone was very nice and friendly. I will definitely be ordering more Wusthof Knives from them and I can assure you they are 100% authentic don't listen ...
Very, very very shady company
After placing a $370 order on the website of this company, I was contacted by a customer service representative to be told that they could not verify my billing address. Do what?! The credit card that I used is a Capital One Mastercard Elite with a lot of digits in its...
Excellent customer service, after reading a review on their website regarding a small issue with a product they promptly contacted me and replaced the product with the small issue, I couldn't be happier!
I was looking for Le Creuset dutch oven that was at least 4.5. I came across this website that was selling a 5.5 quarts for $279 which is usually $100 more expensive. In addition to le Creuset, I added an All Clad pan. The order arrived in a timely manner
I placed my order Wednesday morning and took advantage of the 2 day Free shipping offer. I received my package here in San Antonio on Friday. Great sale price and delivered when promised WOW. Thank You.
Everything I ordered for chritmas gifts sent to other stated arrived in good condition and in time
My return respond for other knives I ordered was handled great
Deceptive sales tactics and no customer service at all. I won't be ordering from them again.
Ordered a yaxell dragon fire Asian chef's knife and it showed up right on time love the knife and I'll use their website again. ( as soon as my wife will let me )
Amazing company. Super quick and friendly response
I broke tip off new knife, they replaced it, no questions and actually shipped it when they saw return scan at ups. Amazing!
Bought a 16 piece ENSO knife kit for Christmas 2 years ago for over $900. They are not chipping on the edges and the honing rod has broken 2 times.
They offered a sharpening service, but you have to pay the shipping back to them which is about $40. You also have to be without your knifes for a ...
I ordered a knife from swedish knife shop. After a week of it not shipping, I called them to see what was up. They told me the manufacturer had it on hold pending repackaging (whatever that means). They said it would be about a month more wait. I cancelled the order and placed it with William's Sono...
Great price and fast shipping. I was reluctant because this was the first time i bought from cutlery and more and the price of that Staub set was significantly cheaper than other websites. After reading few reviews, i decided to try my luck and that turned out awesome. I love the pumpkin staub set. ...
I've purchased online directly from them numerous times for high end knives, as well as on amazon (sold through C&M) where I've ordered cookware and cutlery shipped from them. Everything I've received I have been happy with, they have some significant deals throughout the year, and customer service ...
Wonderful site. Have had excellent service. Good sales. Top rated brands & selection on items. Highly recommended.
Great customer service! No issues with ordering and returning items.
They told my elderly mother that she could buy me a gift card and it would be fine to use in Canada. Then when I tried to use it it took me to a webpage not found error page. After emailing back and forth for a few days they called me. They then told me they can't ship to Canada right now but they a...
I've had several bad experiences ordering kitchen knives from Amazon (some came in with chipped blades) so wanted a reputable, reliable company to order from. Punchline, Cutlery and More is now my go-to kitchen knife/cookware company. I first found them through their YouTube channel and was impresse...