Crestmont Cadillac

4.3 · 274 reviews
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Thomas Begam
Reviews 1
2020-11-20 22:48

I dropped off my car last week at the Crestmont Co...

I dropped off my car last week at the Crestmont Collision Center and received the VIP treatment from Jeff Priebe and Company. My car came back in new car condition. I would recommend Crestmont to anyone needing quick high quality service.

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Anne Fitzgerald
Reviews 1
2020-11-20 06:02

I initially had a not so great experience with a s...

I initially had a not so great experience with a service employee that actually quit during the course of my car's service and didn't fix the problem. Then Jeff in the service department took on my car's problems, spent time on and off the clock getting to the bottom of the issues I had described an...

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james long
Reviews 1
2020-11-14 18:20

It was a great experience in buying a 2004 Cadilli...

It was a great experience in buying a 2004 Cadilliac XLR from Crestmont Cadilliac and Jayme Yates the used car sale manager. I was buying the car without seeing the car. So i told Jayme he was going to be my eyes. He told me like it was. The car was great. The people at Crestmont Cadilliac make the ...

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Scott Benack
Reviews 1
2020-11-14 04:31

Out of state purchase of vehicle went smoothly. I...

Out of state purchase of vehicle went smoothly. I m happy to have dealt with them- I recommend this place. They were honest and straightforward, as I don t deal with anyone who isn t. Thank you Anthony Mendolera and thanks to Terry Billias as well. Tom Schrader made the paper work painless. I w...

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Andre Brown
Reviews 1
2020-11-09 01:54

Started out as a poor experience when I was lookin...

Started out as a poor experience when I was looking at a used BMW. I had some missinformation and the sales staff had bad information. I left completely unsatisfied. Until, I received a phone call from Mike (chief operations officer). Mike was very kind and knowledgeable. He offered to have me retur...

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Nick Green
Reviews 1
2020-11-05 06:15

Alex, Jason, Dave, and the entire team at Crestmon...

Alex, Jason, Dave, and the entire team at Crestmont Cadillac were professional, kind, and understanding. I love my new CTS, and can't thank them enough for their help and guidance. I highly recommend the dealership, and can't say enough about the great service.

J.G.
Perry, Ohio

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Mike Thompson
Reviews 1
2020-11-03 23:54

I am new to the Cleveland area, and I am searching...

I am new to the Cleveland area, and I am searching for a good, friendly, and reputable dealership to do business with, as I will be a Cleveland resident for the next few years. I spend a lot of time traveling for work, and its important to me to have my CTS in good standing and always be safe and re...

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Bryan Kacz
Reviews 1
2020-11-02 20:27

An event at a car dealership can very tiresome an...

An event at a car dealership can very tiresome and aggravating issue, but thanks to Lory Arthur at Crestmont Cadillac, she had made that events a very joyous and pleasant experience!
Kudos to her, and Crestmont Cadillac for their amazing caring and conscientious worker, Lory Arthur!

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Holly Socha
Reviews 1
2020-11-01 19:06

I took my SRX to have my windshield wiper motor re...

I took my SRX to have my windshield wiper motor repaired and my oil changed. It took longer than expected because they had to order the part, but Cathy in service took great care of me and gave me a loaner until they could get the part for my car. I drive an hour to have my car serviced at Crestmont...

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Jeni Potter
Reviews 1
2020-10-24 18:58

We were so happy with the service and care we rece...

We were so happy with the service and care we received while doing business with Crestmont Cadillac. Val Potapenko was our salesman and he was so terrific. He is the kind of guy with a "no-pressure" approach. He was very informed about the vehicles and was wonderful to work with. I would send ev...

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Brenda Weeden
Reviews 1
2020-10-23 19:42

Damiean Tucker walked me the entire process of tra...

Damiean Tucker walked me the entire process of trading my 2017 XT5 for my new baby 2019 XT4. Damiean made sure I understood and helped me flip my belongings from one to the other - Thanks so much!!! You are the BESTEST Mr. Damiean Tucker and Crestmont Cadillac :-)

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Paul Espeseth
Reviews 1
2020-10-23 16:24

Disappointing experience. Bought a 2018 Mustang GT...

Disappointing experience. Bought a 2018 Mustang GT with 2K miles that was traded in & I got a fair deal. However, the car was advertised on their website as having the 3.55 Torsen gear, a highly desirable $500 option. It was a major factor in my decision to purchase. Using the vehicle s VIN, my loca...

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Chuck Johnson
Reviews 1
2020-10-18 15:55

Larry Leopold was a great salesman. He help me and...

Larry Leopold was a great salesman. He help me and my son the week before and was great then. That is why I came back to him. He explained everything about the SUV's we bought. Took use for test rides and even a 2nd test ride so we were about to make up our minds. I will definitely recommend Larry &...

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Dannie McGurk
Reviews 1
2020-10-12 05:54

Ernie Kilgore made my car buying experience one of...

Ernie Kilgore made my car buying experience one of the easiest things I have ever done. He was knowledgeable and patient and answered every question I had. He knows his product and was willing to work with me on my trade-in and my bottom line. I would (and already have) recommend this dealership ...

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John H.
Reviews 1
2020-10-07 06:15

I recently had some body related issues with my Se...

I recently had some body related issues with my Seville, and had them addressed. Manager Gregg, and his assistant Jack, were most accommodating and professional. Also, considering they are a premier Cadillac dealership in Ohio, I expected to pay a premium for repairs; however, that was not the cas...

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Mike Fieseler
Reviews 1
2020-10-03 02:11

The sales rep (Joe'l) and sales manager (Jim) were...

The sales rep (Joe'l) and sales manager (Jim) were great - not overbearing like I have experienced at other dealerships. They listened to what I wanted and guided me to appropriate selections. I came in to tire kick & ended up buying a car. Scott from finance was also helpfull. I had a loan chec...

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Anthony Ward
Reviews 1
2020-09-24 21:45

I have own several Cadillac s and have dealt with ...

I have own several Cadillac s and have dealt with many Cadillac Dealerships. But up to know I have only dealt with Crestmont s state of the art body shop managed by Rod Colbert. I asked Rod was the Sales and Service Dept. as Great as the Body Shop Dept. because I was in the market for a new Cadillac...

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Larry Thomas
Reviews 1
2020-09-09 00:51

Poor customer service. I recently tried to purchas...

Poor customer service. I recently tried to purchase a vehicle from this dealership and I had to follow-up multiple times to get information on the vehicle. When the dealer finally got back to me, the vehicle was sold and they want to put me on a contact list for future vehicles. No, I do not need m...

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Scott Williams
Reviews 1
2020-09-07 05:16

Purchased a 2012 CTS coupe (used) in 2015. Car is...

Purchased a 2012 CTS coupe (used) in 2015. Car is experiencing transmissions issues. Had another dealer look at the problem and I'm still having issues. So, decided to make arrangements with Crestmont, where I originally purchased the car from, service dept (speaking with the service dept mgr dir...

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Mary Jo Harris
Reviews 1
2020-09-02 19:59

Buyers beware, UNSCRUPULOUS & SLEEZY dealership.

Buyers beware, UNSCRUPULOUS & SLEEZY dealership.

My son purchased a used car and part of the agreement was that Crestmont would fix the broken A/C. Our salesman, Joe-L, said that because Crestmont is a reputable dealership, they would repair the AC and not just perform a quick fix such as filling...

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Benjamin Crute
Reviews 1
2020-09-01 01:26

Not recommended at all. My wife and I visited to ...

Not recommended at all. My wife and I visited to look at an S6 they had listed online for weeks; it had just arrived that day (claimed) and we had to come back in a week to actually look at it and test drive it.

Fast forward one week and the car is great, but the salespeople still sucked. Our s...

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Marti Miller
Reviews 1
2020-08-27 04:32

We just bought a used car here last week, our same...

We just bought a used car here last week, our samesman was knowledgeable and friendly. He gave us lots of time to discuss amongst ourselves so we could feel free to decide what we wanted to do. There were a couple car salesman techniques in there but overall a pleasant experience. Had to take the ca...

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Alex Harris
Reviews 1
2020-08-15 07:00

Bought a car from Crestmont a month ago. Before bu...

Bought a car from Crestmont a month ago. Before buying the car, the salesman Joel G, promised to fix the broken AC if I bought the car. I bought the car and the AC worked for 1 day. When I attempted to get back in contact with him to have it fixed, they did not offer to fix it. STAY AWAY from this d...

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Ken Westbrook
Reviews 1
2020-08-13 10:37

Larry was very helpful in our purchase.

Larry was very helpful in our purchase.

***Update***

Had a service appointment for recent purchase from Crestmont which was still under factory warranty. Car was checked in, all information for covered service was verified and problem was identified. Representative was in process of obtaining ...

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Michael Schomisch
Reviews 1
2020-08-09 01:56

I really like how easy the process was, scheduling...

I really like how easy the process was, scheduling, getting a loaner, communication with the service team was all very smooth and easy. Everyone in the service department was very friendly and accommodating. Dave Moore was fantastic.

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Michelle Moore
Reviews 1
2020-08-07 19:03

The service team at Crestmount did an awesome job....

The service team at Crestmount did an awesome job. I called the day before and scheduled. I requested a loaner car and it was ready when I got there. Because of my schedule I couldn t bring the loaner back. Their valet brought my car back and picked up their car without me even being there.
I thoug...

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David Bobbitt
Reviews 1
2020-07-22 21:43

Tried to purchase a vehicle from out of state. Sig...

Tried to purchase a vehicle from out of state. Signed an agreement with this dealer, then they refused to produce the vehicle. Lots of drama and wasted time. My bank was able to get it sorted finally. Wish I had known how unethical this dealership is before I wasted my time. So posting this to warn ...

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lana regel
Reviews 1
2020-07-20 04:09

Scott was great, he took the time to listen to wha...

Scott was great, he took the time to listen to what I wanted and delivered, even though we were there over 30 minutes past closing time. I never felt hurried, pressured or uncomfortable. He took the time to explain all features of the XT5 and did so again the following day when I returned to pick u...

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Lake Erie Tool and Mold
Reviews 1
2020-07-18 21:20

They sold the car had we an appointment to see bef...

They sold the car had we an appointment to see before we got there and live over an hour away. After that we spoke with a new sales guy on some other options but did not reach a deal. That sales guy however was good, not pressuring, and knowledgeable.

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