Collins Nissan

4.2 · 240 reviews
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Autumn Lewis
Reviews 1
2020-09-27 18:51

Awful awful awful. We were sold a 2016 Altima last...

Awful awful awful. We were sold a 2016 Altima last year and a year later it needs a new transmission!!! Thankfully it's under warranty but it's ridiculous to even be dealing with this. It had less than 15k when we bought it. We did all necessary maintenance and I've always loved Nissan's up until th...

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SCOTT JOE
Reviews 1
2020-09-25 15:16

Very nice place. Carissa took very well care of my...

Very nice place. Carissa took very well care of my father. I always like to go with him because I know In todays world people try to take advantage of older people and we did not experience that with her. I m sure she doesn t get enough kudos because she s a woman in that industry however she does a...

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Nasir NaNa
Reviews 1
2020-09-19 15:13

On June 26, 2020 I had an oil change and tire rota...

On June 26, 2020 I had an oil change and tire rotation and the Service Advisor, Lealand Robinson was very professional and discussed the service/parts that the technician found that needed attention. Lealand also answered all of my questions and was able to give me prices for each service. Lealand w...

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Daniel Evensen
Reviews 1
2020-09-19 04:51

The Nissan General manager, helped me get my car s...

The Nissan General manager, helped me get my car scheduled in after service hours for the next day. He even called the Nissan service manager at home to make it work! Wow! now that is impressive!
Service has been great, all of the service employees EXCEPT for one male service advisor I can recomme...

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Gloria Joseph
Reviews 1
2020-09-17 03:36

I needed my car tires checked and an oil change. I...

I needed my car tires checked and an oil change. I was hoping it could get done that morning. Sure enough the staff met my hopes with work done so that I could go to my volunteer job. What do you say when they once again came to my rescue? They are super!

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cassidy rutledge
Reviews 1
2020-09-15 11:37

Shawn Thompson made buying my new car less than st...

Shawn Thompson made buying my new car less than stressful, and really made sure I walked away with something I loved! Every person I've worked with at this dealership so far has made this an enjoyable process when I was truly dreading it. Thanks guys! I'm in love with my car!

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Ben Luken
Reviews 1
2020-09-15 09:22

This is truly what a car buying experience should ...

This is truly what a car buying experience should be. Shawn Thompson and the team at Bill Collins were the most accommodating gracious group of folks I have ever encountered in buying a vehicle.

We arrived and met Shawn. Showed him the car we were looking at online and he went directly inside to ...

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Ronald padgett
Reviews 1
2020-09-10 11:15

Horrible service when in after 4 days of calling a...

Horrible service when in after 4 days of calling and leaving voicemail my truck was sent there from CarMax and CarMax called and left many messages as well so I drove in there and the manager who we have been leaving voicemails told me I lied and never tried to call he should not be working there ho...

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issam omar
Reviews 1
2020-09-08 19:17

I took my 2017 titan with power steering issues. I...

I took my 2017 titan with power steering issues. I explained exactly what happening. After 3 day I picked it up and after 15 minutes driving I found out problem not solved. I called them back and they said, technician said nothing wrong with it. Now I had to go again to fix it somewhere else.

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Art Miller
Reviews 1
2020-09-07 04:33

I recently purchased a Certified Nissan Murano fro...

I recently purchased a Certified Nissan Murano from Collins Nissan. This was the easiest and most professional auto purchase I ve ever experienced.

Sean Heaselden was my Sales Associate at Collins. Sean is knowledgeable, courteous and the consummate professional. The Sales Staff doesn t work on c...

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Krystal Trowell
Reviews 1
2020-09-07 03:02

After weeks of trying to find a car , going to sev...

After weeks of trying to find a car , going to several different dealerships, I realized coming to Collins Nissan should have been the first place I went to. Brad made my car buying experience so seamless. He was very respectful, knowledgeable and accommodating. Not one question I asked went unanswe...

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Stephanie Williams
Reviews 1
2020-09-06 22:19

They have a great selection of Nissan's to choose ...

They have a great selection of Nissan's to choose from and the staff are great. Pat is so outgoing and friendly and really helps to relieve the stress of the car buying process, making it easy. They will go out of their way to find the best fit and help to answer any and all questions/concerns to ...

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Paws Pet Care
Reviews 1
2020-08-28 15:01

I've been a Collins Nissan customer since 2006. I...

I've been a Collins Nissan customer since 2006. I have leased 4 (or more) cars from them during this time. Rico has been my "car guy" for every purchase and my experience has been so wonderful I will never go anywhere else. They are like my family!

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Joshua Martin
Reviews 1
2020-08-27 13:41

i came in for a wheel alignment in which i have co...

i came in for a wheel alignment in which i have complained and taken my vehicle to three different places in which two of them were nissan dealerships, byerly nissan on dixie and coyle nissan in clarksville. neither one of them would align the car right or solve for the most part the steering wheel ...

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Tetteh Narteh
Reviews 1
2020-08-24 03:28

Wonderful staff and very efficient. They have serv...

Wonderful staff and very efficient. They have serviced my car since I bought it, and each time, they have done an excellent job. Their prices are very reasonable as well. Recommended this place to a friend of mine who wanted a four wheel alignment done on his pathfinder. He was surprised to find out...

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Edgardo Andino
Reviews 1
2020-08-18 05:20

VIP Experience! I called my sales rep. Shawn Thomp...

VIP Experience! I called my sales rep. Shawn Thompson and he took care every single details of my request. Karissa Werle (Service Advisor) was very friendly and professional, Joe the mechanic took ride with me to help ID the problem, and there was absolutely no rush in the entire process. I really...

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Katye Heim
Reviews 1
2020-08-14 17:58

I brought my car in for its regular servicing and ...

I brought my car in for its regular servicing and the attendant talked me through some of the recommended work due to the car's mileage. When I walked into the lounge, I fully understood all of the work that was going to be done and how much it would cost and didn't have to worry about anything else...

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Scott Smith
Reviews 1
2020-08-13 06:09

Because of past experiences, I dreaded walking int...

Because of past experiences, I dreaded walking into a dealership, but I needed a new car. When I stepped into the showroom at Collin s Nissan, I was almost immediately greeted by Sales Professional, Ariel Jones. Ariel, worked patiently with me throughout the entire buying process; I write, patiently...

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tai goodwin
Reviews 1
2020-08-13 00:45

My cars fixed but the guy at the desk didn't check...

My cars fixed but the guy at the desk didn't check on my car after i called. I called he said he would call back but when i got there he was just sitting at his desk telling someone else he'd call them back. He had 15 minutes to check on my car and didnt and then they didnt start until after i was t...

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Joy Lait
Reviews 1
2020-08-12 00:52

Unlike other automobile dealers, Nissan takes care...

Unlike other automobile dealers, Nissan takes care of it's issues. No haggle or hassle. My sweet cube has just received her second new transmission. Collins Nissan put me in a rental and replaced the transmission. No denial just "let's take care of it." Definitely love my cube!

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Donns Clark
Reviews 1
2020-08-09 21:15

I went into Bill Collins Nissan and was immediatel...

I went into Bill Collins Nissan and was immediately greeted by Patrick. He went out of his way to make me feel comfortable and was looking out for my best interest. I started out wanting an SUV so he went and drove one up only for me to say. I think I want this car in showroom a Nissan Altima. He...

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boo mckey
Reviews 1
2020-08-09 17:24

I purchased a Titan XD used in Sept 2019. I have h...

I purchased a Titan XD used in Sept 2019. I have had numerous shops look and not find anything wrong with it. I contacted Collins Nissan early last week and began a road to recovery with Karissa as my front person. She has been nothing but helpful in this journey. Even when the issue didn t show its...

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Aland Omar
Reviews 1
2020-08-09 17:12

The guy in the parts department was really rude an...

The guy in the parts department was really rude and acted as he was doing a lot when i asked him to check prices for parts and was not helpful at all. He made it seem like he was forced to his job. We will be taking our business somewhere else to another Nissan dealer.

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Willliam Graham
Reviews 1
2020-08-08 17:21

The service department is terrible! I brought my ...

The service department is terrible! I brought my vehicle in several times to get a part replaced only to find out either the wrong part was ordered or received.
I also brought my vehicle in for an oil change and they did the 20-point inspection. Only to find out that they didn't check the tire pre...

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Senora Ford
Reviews 1
2020-07-28 14:30

Wonderful experience. Abu was my salesman. He was ...

Wonderful experience. Abu was my salesman. He was very knowledgeable about the vehicle and all it had to offer. We were pleased with the service and
processing of the sale. This is my 4th vehicle purchased from this dealership
frodealershippurchased from this deals

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Dale Miller
Reviews 1
2020-07-19 18:36

This was absolutely the worst experience I have ha...

This was absolutely the worst experience I have had with any dealership. Lack of communication....unfulfilled promises and when I finally got my car, I had to take it to another dealership because the "repaired" transmission went completely out and had to be towed.

I cannot get the manager to ret...

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Jessica Burroughs
Reviews 1
2020-07-16 05:27

After a week of car searching I ended up at Collin...

After a week of car searching I ended up at Collins Nissan after a poor experience at another Nissan dealer. I was greeted by Sean Heaselden who showed a great interest in helping me. He made the whole process painless and actually enjoyable. Yes I know car buying enjoyable is unheard of but with S...

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Larry B
Reviews 1
2020-07-05 21:57

Please stop pushing services that the manufacturer...

Please stop pushing services that the manufacturer does NOT RECOMMEND IN THE OWNERS MANUAL!! Every single time I drop the car off, I m literally accosted by the Service Advisor to have repairs/services done that are NOT IN THE OWNERS MANUAL!

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Savannah Broden
Reviews 1
2020-06-27 02:14

Do not take your vechicle to this place. Worst pla...

Do not take your vechicle to this place. Worst place ever. I was visiting for my Nephews Graduation I took my car in on Friday to have them look at it. Not to mention I d just purchased the car on Wednesday. I was told by the guy at the desk that there would be no charge because my car is still unde...

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Jill Edwards
Reviews 1
2020-06-26 01:53

We had a great experience with Abu Muhidin at Coll...

We had a great experience with Abu Muhidin at Collins Nissan, he found us the perfect car for our family and gave us what we wanted on the trade in and made the price of the car what we could afford. I could not be happier with our new vehicle and can't say enough about the care and service we were ...

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B Taylor
Reviews 1
2020-06-25 05:48

I took my 370z to the body shop after a rear end a...

I took my 370z to the body shop after a rear end accident and they had it for over 2 months before they said it was ready for pickup. I finally picked it up the other day, and the reverse camera no longer functions correctly, and there is a big piece near the rear right rear tire well that is broken...

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Stephen Commish
Reviews 1
2020-06-21 03:20

I live in Mt Washington and was shopping online at...

I live in Mt Washington and was shopping online at NissanUSA for a 2020 Nissan Altima. I received a phone call from Patrick Williams offering to help me with my research. I've never met anyone like him. He loves his job and and treats you like family. I decided to visit Collins Nissan with my family...

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Josiah Douglas
Reviews 1
2020-06-15 17:20

I've been taking my 370Z here while under warranty...

I've been taking my 370Z here while under warranty. The shop seems clean and organized. Overall, the staff is not very friendly. As far as servicing my auto there, they don't seem to actually follow Nissan's factory service manual with things like torquing bolts to required specs; All while touting ...

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TxBreaks
Reviews 1
2020-06-12 06:04

After a 12 day road trip from Houston Texas my wif...

After a 12 day road trip from Houston Texas my wife and I were on our way back home. About 10 miles outside of Louisville our a/c stopped blowing cold and it was scorching hot outside. We still had over 500 miles to our next destination and we had no idea what was wrong with the a/c. It was 4:30 in ...

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