City heat

4.5 · 41 reviews
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J
Jim Lay
Reviews 1
2020-09-05 03:51

I've had this company come out twice over the past...

I've had this company come out twice over the past few years when I have had AC problems and they have always been professional and polite -- the office and the service techs. The techs always explain in detail what the issue is and what the fix is and do it fast and efficiently.

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Bill Kilbey
Reviews 1
2020-08-06 20:11

I have spent almost $20, 000 with them on service ...

I have spent almost $20, 000 with them on service calls and new units in the last ten years The units they sell are complete junk. They install new units and then it needs service the next year and within five years anything they sell will fail. the part may be covered under a 10-year warranty but t...

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Loveliest Bridal
Reviews 1
2020-08-03 17:33

Karen was incredibly helpful! When I placed a serv...

Karen was incredibly helpful! When I placed a service call, I let her know that I had the same issue last year and when their tech came out, it was an easy fix but I couldn't remember exactly what it was. She told me what was done last year, so I tried that myself and fixed the problem! I'm so appre...

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Thorsten H
Reviews 1
2020-07-28 00:25

Highly, highly recommend. Professional, prompt, cl...

Highly, highly recommend. Professional, prompt, clean and reliable. They go the extra mile for you and make sure everything works as it should. Fair price, excellent service, quality product. No-nonsense all around. Will not look elsewhere for future hvac service!

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cassandra marine
Reviews 1
2020-07-11 22:28

I hate to have to give them even 1 star. They are ...

I hate to have to give them even 1 star. They are the most sorry bunch I have ever dealt with. BUYER BEWARE!!! They installed a new unit in December. It is already broken. It has been nothing but a fight to even get them to answer their phone. DO NOT BUY. DO NOT BUY. They are con-artisits.

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Thomas Armstrong
Reviews 1
2020-06-19 09:41

Fabulous job by City heat and air installing an Am...

Fabulous job by City heat and air installing an American Standard heat/Air pump and evaporator in our home. Their estimate and completed job was $400.00 under their competitors and installed new unit in 4 hours and did a great job! Their men were knowledgeable, expert and friendly--just what you wo...

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Michael Fisher
Reviews 1
2020-05-22 08:52

After our heat pump failed, the tech was out...

After our heat pump failed, the tech was out within a day and took the requisite time to make an accurate diagnosis of the problem. The sales rep was out the day after that to review options for new heat pump. There was no hard sell, just presented facts and ...

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john jennings
Reviews 1
2020-05-05 01:09

gave me a timeframe with which work would be compl...

gave me a timeframe with which work would be completed (a week). after not calling or completing work, would not return calls. after longer than a month, with continuing promises when i called them, i told them to forget it. talked to the owner, who admitted it was wrong & never received an apology ...

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Mike Greene
Reviews 1
2020-04-22 06:58

Wanted to say what a great job Frankie and his guy...

Wanted to say what a great job Frankie and his guys from City did for us by fixing our newly installed LEAKING gas stove. Matt and Jeremiah went above and beyond correcting mistakes that our appliance dealers install team did incorrectly not once but 3x. The leaks were occurring behind City's work b...

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Dana Pennington
Reviews 1
2020-03-16 08:19

We were very pleased with City Heating and Air Con...

We were very pleased with City Heating and Air Conditioning. They gave us a great quote then installed when they said they would. Everything works great. The quote was exactly what they charged. No surprises! We also use them for maintenance on the systems.

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David Stephenson
Reviews 1
2020-03-13 06:58

Been using City for 13yrs now. The best HVAC compa...

Been using City for 13yrs now. The best HVAC company in Knoxville hands down. The workers and management always do what they promise with installing new units or service calls. The managers always put their customer first. If you need new system installed or serviced call i recommend City Heat and ...

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Ofi P
Reviews 1
2020-02-23 11:26

Used them for HVAC systems for two of our properti...

Used them for HVAC systems for two of our properties. They were professional and prompt. Had a small electrical issue (not with the unit but with the breakers installed by someone else). When the system shorted out, called City Heat and Air and they came out within the hour. Incredible service at re...

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Monica Carrico
Reviews 1
2020-02-22 03:29

I have been relying on City Heat & Air for about 8...

I have been relying on City Heat & Air for about 8 years or more and I couldn't be more pleased. They are responsive and reliable. They call me to remind me that I am due for warranty work and their techs are always on time and professional. Thank you!

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Milan Drobena
Reviews 1
2020-02-04 16:01

City Heat and Air is one of few business that I ha...

City Heat and Air is one of few business that I have privilege to do business with that actually stand behind their labor, their products and what is most important behind their customers. It is hard to find business like that anymore. They are serious about their customer satisfaction, which is als...

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Brenda Biggs
Reviews 1
2020-01-27 12:44

The air conditioning was not working at a house I ...

The air conditioning was not working at a house I own that I have leased. My tenant called me to report the issue. I didn t know who to call, but after reading customer reviews I had my tenant call City Heating & Air. After a very nice lady called me to confirm my information, they were very respons...

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