These guys took just shy of 2 months to never fulfill an order. Throughout the entire time, they never communicated proactively -- it was always up to me to seek status updates. I'm pretty sure if I didn't reach out they'd have been happy to keep my money and never ship a thing. I don't know if t...
I ordered one item and was contacted by Peter who spent time explaining implementation of the product. Peter went through my system and offered personalized advice. At no time did I feel "pressured" to make a purchase--but when I finally did I was overwhelmed at how much improvement Peter's suggesti...
I have recently ordered a new pair of Harbeth P3esr speakers from this store. Once I received them, however, the speakers were not in good condition. Both grills was ripped at the edges and there was a dent at the rim of one of speakers cabinet. (showed in the photos)
I contacted the guy named ...
Ordered some stuff off their site and was told it was back ordered for a few months, but we can be put on hold - fine, no problem, things are tough right now, we understand. Upon following up with Ethan, the person who told us our order was on hold, we get told that our order was canceled (spoilers,...
I'm a customer for more than 20 years. Excelent service and care for my needs. Very helpfull team as well.
I'm astounded I'm even having to write this. There are few honest people in this industry sadly, and it really hurts because it's something that I love. People think this is just another way to fill your home with things that you can brag about and show off to others. It's a lot more than that. I...
Awesome people to deal with. I have been dealing with them for >20 years with over 30 orders and i must say they are always professional, orders always arrive on time and with out issue. You may occasionally save a dollar or two elsewhere but if you want expert advice for what you have The cable c...
A truly great company with which to do business, with professional and courteous staff. I ve been buying products from The Cable Company since they started 25 years ago, including audiophile quality cables, headphones (and utilizing their awesome headphone lending library), power conditioners, etc, ...
They are THE AUTHORITY if you consulting on audiophile audio equipment.
I've sourced many cables from Peter and The Cable Company and have nothing but positive experiences with product, value and service. I really love this latest power cord recommendation and The Cable Company has been outstanding to do business with. They are truly in the 'service' business. Highly...