Casinetto Trading LLC

4.3 · 121 reviews
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tano909090
Reviews 1
2020-12-16 13:44

I order twice in casinetto, first time I paid onli...

I order twice in casinetto, first time I paid online and the package was delivered in another building , only after hours of call I manage to get the delivery picked from the wrong address and brought to me, second time I decided to pay by cash and I ve got charged the normal cash delivery fee but t...

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Aryuna Dylykova
Reviews 1
2020-12-06 07:24

I ordered some products from this company and it ...

I ordered some products from this company and it tastes exactly like in Italy . Highly recommended I had an amazing customer experience, thank you Andreea for being so professional and patient with helping me to choose from such a big variety. It was a pleasure to talk with her over phone. Very ...

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Roberto Ferrario
Reviews 1
2020-11-05 13:11

I made the mistake of paying in advance by credit ...

I made the mistake of paying in advance by credit card ...
and immediately my delivery became less important.
I lost hours of work waiting for delivery, and customer service made fun of me and made me waste more time.
the products are good, but the service is Levantine style, my advice if you rea...

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Mary Ann Joslyn
Reviews 1
2020-10-11 11:43

I was happy overall on the delivery, it was a litt...

I was happy overall on the delivery, it was a little late than the booked time but the goods delivered are all in good condition. I did try the flour and yeast order and they are perfect as expected. I will soon order again for more supplies. Thank you Casinetto

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Tanya Li
Reviews 1
2020-10-07 10:14

I had an awfully bad experience with the delivery ...

I had an awfully bad experience with the delivery which I had to wait for 2 days.

The order was placed on 26/11/2020 and Delivery Date was mentioned: 27/11/2020 and expected Delivery Time was: Afternoon 14:00 - 17:00. Obviously, nobody came, and nobody replied my calls on Friday. On 28/11/2020 I ...

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Yenny Herawati
Reviews 1
2020-10-05 05:20

I just really upset with the whole experience with...

I just really upset with the whole experience with Casinetto, the first time I ordered from them, I got everything perfect but I need to follow up the delivery. And then the second time, it worse I need to call them couple of times to follow up my order, seems no one have any idea about it. I have i...

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Dina Ibnoulkhatib
Reviews 1
2020-09-14 17:31

I have being ordering for more than 2 years from c...

I have being ordering for more than 2 years from casinetto, first the quality of the Italian and spanish products is very high, always happy with the service, products, packaging and quality. Nothing to complain. Plus their management and after sales services are very evolved and efficient. One time...

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Julia Li
Reviews 1
2020-08-26 13:14

Good food.

Good food.
But ordered yesterday. They didn t inform that some items were missing. Wasn t charged for missing items.
They said will deliver today, but nothing happened.

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Sagar Chotrani
Reviews 1
2020-08-23 06:12

If you love Italian food, you will love them. If y...

If you love Italian food, you will love them. If you don't like it, you will fall in love with them once you order from Casinetto. Amazing variety of authentic Italian products and next day delivery.. Keep up the great work @Casinetto team..

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Rachel Mazz
Reviews 1
2020-08-20 08:13

Excellent experience, impressed with the speed of ...

Excellent experience, impressed with the speed of delivery! I live in Canada, I wanted to order some Italian Christmas surprises for my family that lives in the UAE. User friendly website, quality Italian products and easy payment. My Mom had her yummy presents under the tree within a day. Grazie mi...

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Dxb2020 Aaa
Reviews 1
2020-08-14 21:09

I do not recommend this casinetto website because ...

I do not recommend this casinetto website because if the product is not available, a direct discount will be made and the best payment will be made upon receipt
And there is a problem with an official or a manager, as the customer service employee is sitting in a house. I do not advise at all

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Fabio S.
Reviews 1
2020-08-05 15:19

WATCH OUT! Definitely worse service ever. I gave t...

WATCH OUT! Definitely worse service ever. I gave them many opportunities to enhance their service but seems their standard not deliver as per commitment. Further their online shop is outdated with non available stock but they tell you afterwards. Customer can t wait entire days just to hope they are...

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maria bayan
Reviews 1
2020-07-28 08:29

I love your products, and always on time. However,...

I love your products, and always on time. However, may I recommend if you can separate the bag(s) of flour to any chilled items please? Luckily my flour didn t get damped as it was next to lots of chilled products. It may change the quality of the flour as well. Thank you very much and stay safe.

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Meghana Rao
Reviews 1
2020-07-23 20:59

I have been ordering regularly from Casinetto sinc...

I have been ordering regularly from Casinetto since last few months and they ve never disappointed me. High quality and authentic Italian food products delivered right to our doorstep. Some of my favorite products from Casinetto are a variety of cheese, olive oil, biscuits, pasta and focaccia.

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Sara Gentile
Reviews 1
2020-07-19 08:45

Order was supposed to be delivered between 2pm and...

Order was supposed to be delivered between 2pm and 5pm. I called at 4:45pm and the person didn t even know where my order was. Called again at 5:05pm and still no idea of where the order is. I wasted 3 hours waiting in the house for a ghost delivery which no one knew where it was and, of course, I c...

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Alvaro Civico
Reviews 1
2020-07-13 11:04

Loving most of the products.

Loving most of the products.

The main issues...usually they get out of stock very soon...
also, it seems they change the Lasagna recipe and I'm afraid I will not order any of these.... it was much better before!

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Melting Pot Of Cultures
Reviews 1
2020-07-05 14:57

Excellent Customer Service!!!

Excellent Customer Service!!!
I called the Customer Service of Casinetto few times to change the timing of my delivery and Leo and Nenita they tried their best to communicate with the drivers and postpone my delivery as requested.
Thank you to all Customer Service Team that might be numerous but I...

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Beatrice Fabris
Reviews 1
2020-06-23 04:12

After scheduling an order that was supposed to arr...

After scheduling an order that was supposed to arrive between 6-9pm, I didn t receive any email or message from your customer service for the delay but only a call from the delivery man at 10.30pm. The day after I had to contact customer service to receive an updated delivery time.
The updated deli...

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Jennifer Ptashnik
Reviews 1
2020-06-09 14:48

It was off to a very bad start with my opinion of ...

It was off to a very bad start with my opinion of Casinettos' delivery service (do yourself a favour & DON'T select Fri. or Sat. morning slots!) although they are still an option for home delivery, morning weekend delivery services truly don't exist! Recovery on this issue was only possible with t...

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Karishma Punjabi
Reviews 1
2020-05-27 10:44

The works best chilli and truffle oil!! Not only i...

The works best chilli and truffle oil!! Not only is it the most exquisite flake for your taste buds, their customer service is incomparable.. they are there to assist you in every way!! My one stop shop for many things!! Thank you Cassineto..

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Maria Elena Provenzano
Reviews 1
2020-05-10 08:12

Wide range of Italian products including organic o...

Wide range of Italian products including organic ones and pork at a good price.
However, please note highly sensitive products for which cold chain must be assured, like Mascarpone cheese and fresh pork meat, put it in the cold box!
It could be dangerous to put them in the ordinary box. I always r...

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Federica Ceron
Reviews 1
2020-05-02 14:18

Always a smooth process with Casinetto! Quality an...

Always a smooth process with Casinetto! Quality and delivery are never compromised. Thank you Andreea for the support, always attentive and friendly. Her knowledge and care are an added value to the company. Keep up the great work!

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Piotr Jaworski
Reviews 1
2020-04-01 00:06

Second delivery, second failure. Non existing cust...

Second delivery, second failure. Non existing customer service, non existing management. I guess non existing delivery.
Contacting them will ruin your nerves, and so the delivery will.
Just don t buy from them. Carrefour has better selections and service than this. I bet they are not Italians. And...

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HimTheBoss aka Il Principe
Reviews 1
2020-02-15 21:41

Being in Dubai, I will have no doubt about where t...

Being in Dubai, I will have no doubt about where to buy REAL Italian food.. Casinetto is the answer!! We ordered different items to try quality, service and price range... The result was fantastic. Their Baronia Fresh Mozzarella Cheese was seriously FANTASTIC. Fresh, tasty and fair price. We contact...

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