Carter Chevrolet

4.5 · 231 reviews
carterchevrolet.com Write a review
K
Kelsey Gilbert
Reviews 1
2020-09-27 17:58

This dealership is the best experience that my fam...

This dealership is the best experience that my family and I have had in leasing and buying cars! I would recommend this dealership to anyone who needs a reliable car, reliable service, and supportive staff when making a big decision. I just bought my 2016 Chevy Trax at the end of it's lease recently...

Read full review

J
Joe Ruiz
Reviews 1
2020-09-24 10:09

My salesman Bob Fedus was spectacular! He negotia...

My salesman Bob Fedus was spectacular! He negotiated a fair deal and then walked me through the entire purchase, step by step. He honestly could not have made it any easier, well unless he agreed to make the payments, LOL. I would not hesitate to return again to purchase another vehicle from him/...

Read full review

J
Jayne Earhart
Reviews 1
2020-09-24 04:04

We bought our car at Carter and after four months ...

We bought our car at Carter and after four months noted that the car shook when putting on the brakes. We brought it in and found that it needed new rotors and brake pads. There was no haggling or pleading, They decided to fix the car at no charge to us. They wanted to make sure that we were sati...

Read full review

B
Brett Burns
Reviews 1
2020-09-23 09:07

From start to finish, the process to getting a new...

From start to finish, the process to getting a new truck was seamless. I was in contact with their internet sales person for a few weeks trying to figure out exactly what I wanted and needed. With the entire COVID-19 pandemic, they were very safe in how they continued doing business and Kadir was ve...

Read full review

T
Tyson Finch
Reviews 1
2020-09-22 07:21

I recently went to the Carter for the first time t...

I recently went to the Carter for the first time to obtain an estimate on body damage. John and Casey gave me a fair estimate and even promised me a loaner vehicle if I was willing to wait a couple of weeks for the appointment. I scheduled an appointment two weeks out and showed up before they ope...

Read full review

S
Stacy Mascheck
Reviews 1
2020-09-16 06:25

Carter Chevy is a top notch dealership! Nora, Sar...

Carter Chevy is a top notch dealership! Nora, Sara, Michael and Kay in the Internet Department were so helpful. I had specific requests about what options I wanted in my vehicle and they searched and searched until they found it! I won't buy Chevy from any other dealership. Kudos to Carter!

Read full review

J
Jennifer Cuellar
Reviews 1
2020-09-15 13:15

I had a great experience working with Leo the sale...

I had a great experience working with Leo the sales man to trade my truck he is really good salesman he has experience and the patient to answer all my questions to make sure that was The vehicle that I was looking for Unfortunately when I was time to take my truck home the truck has some scratches ...

Read full review

C
Christopher Wrubel
Reviews 1
2020-09-14 12:22

The team at Carter Chevrolet were pleasent and pro...

The team at Carter Chevrolet were pleasent and provided all the details I needed to make my purchase. Mark Cross spent no less then 40 minutes setting up the On Star, bluetooth, and other options with my wife. Ensuring she was comfortable with everything before she drove off the lot. I was so impres...

Read full review

B
Bill schappert
Reviews 1
2020-09-14 07:54

recently purchased a silverado 1500 from carter ch...

recently purchased a silverado 1500 from carter chevy. my service agent Brenda was excellent! In all my years of purchasing vehicles I have never had a better experience than what I had at Carter Chevy! The entire team made the entire process fun and stress free, at no time did i ever feel pressure ...

Read full review

I
Isaac Ward
Reviews 1
2020-09-11 07:44

Very easy car buying experience. Got a great deal ...

Very easy car buying experience. Got a great deal on my car, the staff was incredibly friendly and easy to work with, and it took very little time. One test drive for an hour, then 3 days later I walked out with the keys after signing the paperwork for only 30 minutes. A great place to buy a car! I ...

Read full review

A
Alfred Lafountain
Reviews 1
2020-09-10 13:23

Brought it in for a service then they tell me my ...

Brought it in for a service then they tell me my warranty they don't deal with them only a few .so I had to leave and bring it to a different chevy dealer that will handle it so it looks like I will be dealing with them
Sorry Carter but you got to handle every one that comes in not pick and choose

Read full review

M
Michael Scott
Reviews 1
2020-09-06 07:47

I visited Carter Chevrolet at their new location. ...

I visited Carter Chevrolet at their new location. Their selection, their staff, their amenities are first class. The whole dealership operates as a team unit helping each other with all my requests. I especially liked the customer service by the sales manager Mackie. Got a great deal, got a grea...

Read full review

L
Lisa H
Reviews 1
2020-08-28 12:26

My lease vehicle was to be delivered on a Thursday...

My lease vehicle was to be delivered on a Thursday. I was called shortly after 11am and told my vehicle was on its way. I left work early to meet the delivery driver. After 4 hours of waiting I called the dealer at 3 pm to find out the status of my vehicle. I was transferred and put on hold multiple...

Read full review

B
Brett Ralph
Reviews 1
2020-08-22 23:11

Thank you to Justin, Bob, Paul, and Mackey for mak...

Thank you to Justin, Bob, Paul, and Mackey for making this such an easy transaction. We were coming from a little bit away and had a tight schedule due to little children. Everything was easily handled over the phone and via email. We showed up and within about 30 minutes were on our way. It was rea...

Read full review

B
Bill Sencio
Reviews 1
2020-08-21 21:15

For me, car shopping is like pulling teeth-- an un...

For me, car shopping is like pulling teeth-- an unbearable chore that I never look forward to. The high pressure sales, arrogant sellers and level of misinformation given to customers makes me very uncomfortable.

Which is why my experience buying from Carter Chevrolet was so great. I worked wit...

Read full review

F
Francis Miele
Reviews 1
2020-08-12 02:34

Ray and Amanda always go above and beyond when it ...

Ray and Amanda always go above and beyond when it comes to customer service. Ray took care of my original service appointment, oil-lub and a broken antenna. On my way out I went to ask him a question but he was busy with another customer. Amanda saw me waiting and offered assistance. Amanda even got...

Read full review

S
Shenee Barnaby
Reviews 1
2020-08-06 11:34

Awesome experience!! My 2015 equinox was giving me...

Awesome experience!! My 2015 equinox was giving me to many issues & I was just ready to give up but Carter Chevrolet definitely fixed the issues an I'm loving SUV more then before. Thank you Ric,Tina, & all the techs that worked on my car. I know where to go now an it a place I trust. Take your car ...

Read full review

S
Shane Ciccarelli
Reviews 1
2020-08-04 05:50

My experience with Carter both on the Service and ...

My experience with Carter both on the Service and Sales side has been outstanding. My commitment to Carter began with the personal care and concern that Ray in Service presented to my family and I. They are honest and forthcoming and do all they can to make the inconvenience of repairs affordable ...

Read full review

T
THOMAS ATTENELLO
Reviews 1
2020-08-04 00:01

I waisted a lot of gas and time going back and for...

I waisted a lot of gas and time going back and forth trying to fix the leak in ac , It should have been fixed 100% the first time with a dealer and the die they put it to find leaks. They said it is all set and no leaks found .After going back the second time in less than 2 weeks it stopped blowing ...

Read full review

J
Jen Churchill
Reviews 1
2020-08-01 02:17

This is our second vehicle we have bought at this ...

This is our second vehicle we have bought at this dealership in the last 18 months-we thought of going here first, it was a no brainer, and we will for sure go back! Everyone there is very nice, everyone helps everyone, and what a nice new dealership they have to work in now (albeit a little bright ...

Read full review

B
Brian Duffy
Reviews 1
2020-07-25 16:06

Thanks to David Mehr at the Chevy dealer in Vernon...

Thanks to David Mehr at the Chevy dealer in Vernon, Ct. my experience was excellent as usual. I ve worked with Dave in the past and he was a primary reason for my returning to Carter Chevrolet. He is very up front about everything and takes the time to provide details on every item and or question I...

Read full review

D
dan bassett
Reviews 1
2020-07-23 21:05

Dealer will not honor the warranty on my 50k chevy...

Dealer will not honor the warranty on my 50k chevy 2500hd. The front brakes have been replaced 5 times yes 5 times in 35 days, as well as master cylinder lines and hoses. The truck us at Cargill chevy today, and I will be paying out of pocket, to be safe. The district manager Peter Larsen was scream...

Read full review

J
Joe Nadeau
Reviews 1
2020-07-21 10:20

Miguel Rios helped us buy a used Ford Fusion and w...

Miguel Rios helped us buy a used Ford Fusion and we couldn't have been any happier with the service and professionalism from Miguel and the rest of the team at Carter. It was probably the lowest priced car sold that day but I'm sure we were treated the same as if we'd bought a new Corvette. The ca...

Read full review

J
Jessica Blier
Reviews 1
2020-07-18 16:53

It was great working with everyone at Carter Chevr...

It was great working with everyone at Carter Chevrolet. I have worked with the sales department purchasing my new vehicle and had an excellent sales rep no one attempted to push me into anything. I also worked with the body shop who helped repair a part on my car. I purchased an accessory and worked...

Read full review

B
Bruce Layton
Reviews 1
2020-07-18 08:43

April '17: Great service, 2012 Malibu 150K, needed...

April '17: Great service, 2012 Malibu 150K, needed to keep car overnight to get all work done, Bill provided me a free loaner WOW!, I asked for oil chg., trans fluid chg., brk fluid flush. fuel injection cleaning, I needed new breaks all around and they notice wheel bearing service needed due to a b...

Read full review

J
Jordan Scheff
Reviews 1
2020-07-17 18:46

I can't say enough good things about Carter Chevro...

I can't say enough good things about Carter Chevrolet. Incredible salrs staff...no pressure, no games, no going to check with the manager nonsense. Lots of knowledge , lots of patience. Same is true of their service and body shops.

Read full review

M
Martin Van Riper
Reviews 1
2020-07-16 03:35

I have been taking my truck to get serviced at Car...

I have been taking my truck to get serviced at Carter Chevrolet since I bought it back in 2014. I am disappointed to see that the change in ownership of the dealer has changed the style of customer service in the service department. I can no longer hold out hope that it will change. Prior to the n...

Read full review

J
Jamilah Z
Reviews 1
2020-07-15 06:01

After years of being frustrated by games that car ...

After years of being frustrated by games that car salesmen play, it was refreshing (and surprising) to have such an honest, up front salesmen! The price given via email was the price when we got to the dealership. No games, no add ons. The knowledge of the details of the vehicle was outstanding a...

Read full review

R
Ron Straayer
Reviews 1
2020-07-13 07:46

wouldn't you think a dealership would have an obli...

wouldn't you think a dealership would have an obligation to be clear about the terms of a lease. 39 month lease and 1000 miles per month. Fine print is the lease only includes 36000 miles. Pay for 39 months, get 36 months worth of miles. Ugh.

Read full review

M
Maria Blake
Reviews 1
2020-07-08 00:15

This is my third time purchasing a vehicle from Ca...

This is my third time purchasing a vehicle from Carter Chevrolet, I highly recommended the service, care and attention to detail that I have come to expect from this dealership. Leo was very attentive and listened to what I really wanted in a new car. I m extremely pleased with the Equinox that I ...

Read full review

B
Barbara Butler
Reviews 1
2020-07-04 06:08

A great dealership. So far, our sales person, Mark...

A great dealership. So far, our sales person, Mark, is top-notch. The only problem we had was that the financial person Justin and Mark did not get their act together and we thought that Mark said that we could get the same rate that AAA offered us. Justin was the financial person and he did not get...

Read full review

D
Dale Wagenbach
Reviews 1
2020-07-03 22:40

This time had oil changed on equinox

This time had oil changed on equinox
Also sent bad review on experience I had with Buick Enclave as they miss diagnosed and ended up not fixing problem
Service manager did me right by Not charging me to put all new struts on front
Much appreciated as Buick has been a money pit. Daughter & husband...

Read full review

K
Kimberly Rhodes
Reviews 1
2020-07-03 13:08

We have leased a car three years ago,and we receiv...

We have leased a car three years ago,and we received great service from the sales dept to the service depts. Our lease was coming up and we stopped in and we leased again. They made us a great deal again. Couldn't ask for a better dealership, and great people. Our salesman Bob Fedus was also great b...

Read full review

M
Michelle Sanchez
Reviews 1
2020-06-22 08:29

My experience at Carter Chevrolet was very pleasin...

My experience at Carter Chevrolet was very pleasing, the new location is beautiful! Thank you to Allan for keeping me updated with Chevy offers and Miguel and Paul for blowing me away with an exceptional lease payment for a new 2017 Volt. Very happy. Thank you! Keep up the excellent customer service...

Read full review

J
John Doe
Reviews 1
2020-06-22 01:49

Brought car in for accident to shop. Get it back a...

Brought car in for accident to shop. Get it back and notice they used a cheap plastic wheel well that was garbage and didn't fit. John said they stopped making the interior wheel well for my car, so I called dodge dealership myself to find out. I immediately find out it's not discontinued and I can ...

Read full review

N
Nancy Cardaropoli
Reviews 1
2020-06-18 19:16

If you re looking for a new car or used go see Bob...

If you re looking for a new car or used go see Bob Fedus over at Carter Chevrolet in Vernon Ct. I just purchased a certified pre-owned and had the best experience. He was great, and a no pressure approaches helping me through the whole process.

Read full review

A
Adheesh Prabhavalkar
Reviews 1
2020-06-14 20:05

My family and I visited Carter Chevy in Vernon las...

My family and I visited Carter Chevy in Vernon last week to explore a car for my son. We had excellent experience from the start all the way till end. Geoffrey Jones, the salesperson was very keen to go over our need. He was knowledgeable and co-operative. He spent ample time with us in reviewing be...

Read full review

E
Edna G
Reviews 1
2020-06-13 11:05

On our recent visit for an oil change and t...

On our recent visit for an oil change and tire rotation we were greeted with a friendly hello and promptly assisted . The car was promptly taken in for service and returned to us earlier then expected . The service at Carter Chevrolet is the best.

Read full review

S
Stephen Taffe
Reviews 1
2020-06-11 14:48

On one hand, I feel as if the mechanics, at Carter...

On one hand, I feel as if the mechanics, at Carter Chevrolet, always find something else that is wrong with my spouse's vehicle besides, the issues that brought the car to Carter's "door." Also they love finding something wrong even in a routine oil change. In addition they never find all the proble...

Read full review

P
Phil Saxe
Reviews 1
2020-06-09 14:43

The 2013 Equinox was the third car we purchased fr...

The 2013 Equinox was the third car we purchased from Ron Slon. The sales experience as usual was directly aimed at "our needs" not what Carter Chevrolet wanted to sell. We left with the feeling that we got a good deal and the knowledge we needed to opperate all the new "fancy" things in the car. T...

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn