Caribbean Nexus Tours

2.8 · 81 reviews
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Dina d
Reviews 1
2020-09-26 14:45

We booked our tour right after booking the holiday...

We booked our tour right after booking the holiday. Once we arrived at the destination we were told the half day tour is no longer available and we have to upgrade to a full day tour. We were also told the price of our half day tour is worth much less so we would pay more for the upgrade. We decided...

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Andrea Bevacqua
Reviews 1
2020-09-19 18:43

VERY BAD ATTENTION: THE HOTEL GIVEN US A SCHEDULE ...

VERY BAD ATTENTION: THE HOTEL GIVEN US A SCHEDULE FOR THE TRANSFER FROM BAYAHIBE TO PUNTA CANA AND THE CHOFER HAD ANOTHER DIFFERENT. HE ANGRYED A LOT WITH US, GUILTED US FOR THE DELAY. I PUT OUR LIVES IN DANGER HANDLING AT HIGH SPEEDS. THE PHOTO SHOWS HIM. I DO NOT RECOMMEND THEM.

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Morgane Brisedoux
Reviews 1
2020-09-14 08:10

We were received by Richard, the manager of Nexus ...

We were received by Richard, the manager of Nexus Tours at Punta Cana airport, who showed great professionalism and kindness in dealing with our difficult situation.
We thank him warmly and recommend Nexus Tours for your transfers.

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Alfonso Saura
Reviews 1
2020-09-13 13:49

The excursion well, in the extras I feel cheated.

The excursion well, in the extras I feel cheated.

Well, the video, regardless of being a DVD movie that practically no one uses it, is more my laptop or carry a reader, is a video with two films, a promotional of the Dominican Republic and another of the excursion where no I appear even 2 minutes...

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armando chuy
Reviews 1
2020-09-11 03:44

WHAT I CAN SAY THE TERRIBLE LIFE THIS JOURNEY AND ...

WHAT I CAN SAY THE TERRIBLE LIFE THIS JOURNEY AND SO BAD ATTENTION FROM VANESSA AND EVELIO WORKERS OF THIS COMPANY THE BAD INFORMATION THE DISCONTROL OF ALL THE NEVER KNOW HOW TO GIVE AN ADEQUATE RESPONSE THE LACK OF PROFECIONALITY IS NOT POSSIBLE THAT HOTELS WITH SO GOOD SERVICE AND WORKERS WITH SO...

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Jp mar
Reviews 1
2020-08-10 13:44

Run away from these dream sellers, especially "And...

Run away from these dream sellers, especially "Andrea" in the Hilton la Romana hotel in Bayahibe!

They will tell you repeatedly to never take your excursions outside the hotel as it is dangerous is risky for you and your health but it is completely untrue.

The person named Andrea told us that ...

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ruben jimenez seguer
Reviews 1
2020-08-04 16:33

It is a very professional company, with a very lar...

It is a very professional company, with a very large and well equipped infrastructure.
The means of transport are new, the guides are very professional and the management of all that equipment is fascinating.
It is highly recommended that you choose the services of this company and the tours.
I w...

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Julie MCD
Reviews 1
2020-08-01 04:46

No delay to deplore (as mentioned in the previous ...

No delay to deplore (as mentioned in the previous comments). We booked an excursion to Santo Domingo during our vacation in Punta Cana. The bus met our expectations, spacious, modern and clean. The guide, Andres Mota, spent the day juggling between English, French and Spanish. The guide and driver w...

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Marc Rivard
Reviews 1
2020-07-02 18:06

Just had a horrible experience with this company r...

Just had a horrible experience with this company ruined 1 of precious 6 days of holidays. We booked an excursion for 8am planned our whole day around this show up to go on the tour and it canceled with no warning. They said we would get an email if there were any changes we did not. This company ...

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Sandie Nina
Reviews 1
2020-06-28 02:29

Went on a buggie excursion and paid for the pictur...

Went on a buggie excursion and paid for the picture package we were told it be sent to our email later in the day so we waited n we received pictures of another family we went back to our nexus representative at Chic and he made calls but nothing ever came of it he also asked my husband if he could ...

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Marine Geraci
Reviews 1
2020-06-11 18:38

The excursions were good, but there were things th...

The excursions were good, but there were things that were planned that we did not do. Above all, pay attention to what the people in charge of your care in the country tell you. We had ROMINA, and she lied to us about the amount of cigarette and alcohol to bring back, probably to sell the duty free ...

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Valdir Bortolozzo
Reviews 1
2020-06-09 14:12

Disappointing! We bought the Tour to Santo Domingo...

Disappointing! We bought the Tour to Santo Domingo, to visit five monuments and we were only in three. Our main objective was to know the Cathedral of Santo Domingo and arriving there we could not enter because it is a Thursday holiday. Almost all shops closed. No one warned us that it would be a ho...

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Ana Rios
Reviews 1
2020-06-09 07:01

Personally I had no delay with the service.

Personally I had no delay with the service.
They arrived at the airport in time and when we left the hotel they were punctual. They even gave time to a couple who made a mistake with the flight time. They waited for them and we all arrived on time to our destination. My family made a tour with them...

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Andre Henrique
Reviews 1
2020-06-01 04:28

We arrived at the Punta Cana airport and had no co...

We arrived at the Punta Cana airport and had no contract transfer. When arriving tourists are already greeted by various agencies for tour packages and transfers, it does not give them much time to locate ... we chose the "Nexus", we paid 16 dollars for 2 people, which we did not find out of price. ...

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LISA NGO
Reviews 1
2020-05-27 04:51

False Advertising and Irresponsible Company - I bo...

False Advertising and Irresponsible Company - I booked a group excursion for my wedding party and was promised that I would getting the catamaran with the net in front. When we got to the place of excursion, the boat did not have a net and they had already taken us out to sea even though I specifica...

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Luiz Henrique Diniz
Reviews 1
2020-05-24 10:48

I bought the roundtrip transfers via Takeoff then ...

I bought the roundtrip transfers via Takeoff then directing to nexustours. For IDA, no complaints. They were waiting at the departure of the flight, van in good condition, without any complaints. For the return, really quite complicated. My scheduled transfer time is at 6pm, with a tolerance (inform...

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mil oletter
Reviews 1
2020-05-12 11:50

Nexus Tours was unable to provide transportation s...

Nexus Tours was unable to provide transportation service ordered from Airport Punta Cana to Royalton Bovaro and back. First they drive us to different hotel, on way back they tried to pick up our family from wrong hotel 5 hours prior to the flight. No apologise from Nexus Tours Royalton Bovaro for p...

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Noorina S.
Reviews 1
2020-05-09 15:39

Booked these tours through Sunwing and they were e...

Booked these tours through Sunwing and they were excellent. Timing and organization was perfect. We were picked up at our hotel and brought to a middle meeting point where we boarded a comfortable coach bus with AC and USB ports (on select buses).

Saona island: tour started at 7am and ended aroun...

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Chapu Lescano
Reviews 1
2020-05-04 20:01

The truth is that companies like that ruin the hol...

The truth is that companies like that ruin the holidays ... we hired the company with private transportation for four people. They force you to attend a meeting with a representative at your hotel in the morning, to coordinate the return, and the only thing they do is sell you ... you lose beach tim...

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A
Reviews 1
2020-05-04 01:48

When making reservations for the expeditions made ...

When making reservations for the expeditions made to ask sunwing staff to first check if there is room for the date you want because they charge you and then they realize there is no no place for the time or date you want and refuses to reimburse you because of their "politics". They made mistakes o...

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Jean B.Gagnon
Reviews 1
2020-04-21 01:06

We did a tour called "Safari". Who is actually vis...

We did a tour called "Safari". Who is actually visiting a cooperative of cocoa, sugar cane, coffee, tobacco. The guide comments and gives information. It was really interesting! I recommend to everyone. A previous comment mentions customs standards for the purchase of alcohol and / or tobacco. It is...

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Joelia Alston
Reviews 1
2020-04-09 16:20

Honestly I am sure this is not how Ruben Gutierrez...

Honestly I am sure this is not how Ruben Gutierrez would like people representing his company to treat his customers. If I don't get a response I for sure will continue the Pursuit to be heard, to speak with someone about my issue using Nexus leaving the Dominican republic. I have used this company...

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Sharon Dawson
Reviews 1
2020-04-09 06:25

Do not use this company. We have just returned fro...

Do not use this company. We have just returned from the Dominican Republic and had booked 4 trips with Nexus. The first trip, our names were not on the list (even though we had booked weeks in advance), so we spent an anxious 10/15 minutes waiting until the driver made phone calls to sort it out. T...

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Virginie Tanti
Reviews 1
2020-04-08 11:31

Excursion to Saona, a disaster !!! There was a sto...

Excursion to Saona, a disaster !!! There was a storm and the organizers did not want to cancel !!! We spent the whole day standing in the rain with storm protecting ourselves with our beach towels that were soaked of course !!! The team spent the day between them without worrying about us !!! It's a...

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Alec Taylor
Reviews 1
2020-04-01 06:20

If you are interested in booking an adventure I wo...

If you are interested in booking an adventure I would not do so with nexus. We dealt with Jairo who refused to provide any refund after my girlfriend became ill the morning of the adventure. Jairo was unprofessional, dismissive, and expressed no sympathy in our matter. As you know, tourists are very...

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Jennifer Hurt
Reviews 1
2020-03-26 01:42

My husband and I used Nexus to get us from the Pun...

My husband and I used Nexus to get us from the Punta Cana airport to our resort and we didn t have any problems. However, our trip from the resort to the airport was a disaster. My husband was given a receipt by a nexus employee with our resort pick up time of 10:30 am. Well by 11 am we were still...

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gqonpoint
Reviews 1
2020-03-21 10:28

We booked a tour in flight and was told to see a r...

We booked a tour in flight and was told to see a representative at the hotel to be booked for the excursion. The cancellation policy on the receipt from the airline is 48 hours before the tour however when we booked with the sunwing/nexus representative Charles he made a rebooking giving us a differ...

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Richie Kozack
Reviews 1
2020-03-16 09:48

Do not use this company!!!! We booked a trip with ...

Do not use this company!!!! We booked a trip with George from Le Sivory in Punta Cana. He gave us his cell phone number Incase we needed to cancel or reschedule our excursion. We tried contacting him several times and could not get ahold of him. When we finally saw him at the resort he told us that ...

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Abel Morais
Reviews 1
2020-03-06 09:07

Hello I just talked about the tour that makes us v...

Hello I just talked about the tour that makes us visit domingo big disillusionment I was expecting to visit a distillery or cigar factory (fabrica) instead we had the right to the pantheon, cathedral, cave, and by against obliged on the circuit 2 store for purchases in short everything is done for b...

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Lena Zack
Reviews 1
2020-02-22 01:12

Nexus tours has very poor customer service and doe...

Nexus tours has very poor customer service and doesn t take ownership for the errors that occurred due to their mismanagement of booking. Booked 1 hour horse back riding tour in Punta Cana (from Nickelodeon resort), which included transformation. Pick up from hotel was 30 mins late and after tour wa...

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Trunkam Trk
Reviews 1
2020-02-19 22:29

It all stems from a commercial attitude where you ...

It all stems from a commercial attitude where you are the fool who will believe everything: they show you a price list telling you that the value is much higher but they make you that price .. But having already seen prices around they knew they were online.
We take Samoa with snorkeling, we wait a...

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Maria Laura Devita
Reviews 1
2020-02-16 00:24

Too bad they were mistaken for our name both times...

Too bad they were mistaken for our name both times they scored badly the round trip.
Second we stayed at the iberostar dominicus at no time they were. They never go to the hotel we did all the excursions with otium.
It is not to recommend

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adriana resende
Reviews 1
2020-02-14 17:34

Please don t waste your time with this company. Ve...

Please don t waste your time with this company. Very unprofessional company. We book 6 dives with them and we only did 4. Always ask the size of the boat they are using. I didn t and I paid the price of it. The boat was very small. It could barely fit 4 divers with gear and since we board the boat f...

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Jim Miller
Reviews 1
2020-02-05 22:48

Went on a Soana island day trip (12 hours 7:15am t...

Went on a Soana island day trip (12 hours 7:15am to 7:15pm) on 5/6/19. Rudolph was our tour guide who spoke 3 languages for all passengers. Everything went as expected - a long bus ride there and back from Excellence El Carmen resort and shuffling from boat to catamaran to boat to island then a ni...

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Lucas Arana
Reviews 1
2020-02-01 10:01

The transfer luckily went well, but the disgusting...

The transfer luckily went well, but the disgusting attention especially on the part of Maria Alexis. Reading comments I do not understand how this person continues to work with them. We had a beautiful trip and we met great people in the Dominican Republic but this woman is the worst with what you c...

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Renato
Reviews 1
2020-01-21 15:38

Do not use this company unless you like to have a ...

Do not use this company unless you like to have a huge headache, lose your patience, and damage your vacation. They don t deliver what was contracted, don t give you feedback, to say the least. Pay a little bit more and don t get frustrated.

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Yunia Bordies
Reviews 1
2020-01-09 20:29

Nexus the best, very professional staff , your exp...

Nexus the best, very professional staff , your experience will start at the airport , you will feel very secure , and will be able to enjoy your vacations without any delays. Evelio and Vannesa thank you for such a great experience:-)

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