I contacted their tech support today for some help with my 2 year old spa. The tech support rep was not helpful. Most answers were very short, "yes" and "No". "No warranty coverage". Then she sent me a link for a service company. I felt like I was bothering her during the Wendy Williams show o...
Very nice people, great product. We had nothing but a good experience. I had to follow up a few times about a part, but it got delivered quickly and repaired promptly.
Absolutely HORRIBLE customer service! They set me up as a dealer back in May of last year for the American Spas Line. We were sent all the necessary paperwork to setup the account including price lists, photos, specs on each spa, etc. We finally got all the spas added to our website and sold our...
Very disappointed in Cal Spas. This was a luxury item for us and we have only been using it for about 6 months. It has had a leak for about 2 of those months and the stereo has not worked properly. My husband called when both issues started and the person kept pushing back saying we needed to go ...
This company as the worst customer service ever, i ordered parts from them and they ship me the wrong parts, try to contact them for a mouth now by phone or email and no answer. So if you re shopping for a spa do you a favor and shop somewhere else. My spa is down since 2 months now. CalSpa service ...
Was contacted for an interview with Cal Spas Pomona on Friday 10/11, in that phone call I was given a date and time, and was told I would receive an email with more details. Next week rolls around and they didn t reach out to me, so on Tuesday 10/15 I emailed their HR, and didn t get a response unti...
They don't know how to answer their phone. You're on hold for a long time and then you get disconnected. I don't know what to do to get my spa repaired.
Horrendous behavior on behalf of Cal Spas' security personnel. Your security officers, specifically Post Commander F.D. Scott should be well aware that they have zero authority over public photographers conducting their business in a public location. In conjunction with that, your security officers ...
I am Chad Perry with Spa Brokers and have been selling Cal Spas for the last 12 years. I wanted to leave a good review for all the People at Cal Spas that are working very hard in these crazy times to keep it all rolling. We love being a Cal Spa dealer here in Denver and love selling one of the bes...
Cal Spa is great to work with, performs as promised and always finds a way to get the job done.
Poor service. My tub has been leaking for months. Their joke of a store in calgary went out of business. Left everyone in a mess. Shawn Howard and backyard tubs is a joke. Talked to the supervisor at calspas. Nothing has been done for 2 weeKS. They don't return calls. Stay away. Spend the extra mo...
I cant even give Cal Spas a single star. We had our swim spa for less than a year and the spa leaks and the siding is warped and coming off the sides. Additionally the pillows are bubbled. We have made multiple calls to cal Spas and have been given the run around. The first authorized repair per...
Product is well made, I'm a previous worker and management is awesome.....I need me a tub from calspas
We recently noticed the hot tub wasn't holding water but loosing it a couple of inches every couple of weeks.
I call the Plymouth location, to book a service person. Our hot tub is in Pequot Lakes, MN so I knew it might be a couple of weeks to get to us.
Turns out Server person was in our area up...
I have been a spa service tech for over 15 years, and work on all brands of spas. In my professional opinion, Cal Spas is one of the best brands out there. They use the highest quality components such as Balboa controls, and don't use proprietary parts which limit availability and drive up service...
Bought a brand new Cal Spa at the LA County fair, ran power to spa and breaker kept tripping. We had a licensed electrician tell us that there was probably an issue with the mother board on the actual unit itself. Cal Spas will only cover parts and labor, but not the trip charge that the technician ...
We got the mini-spa veranda series, it took some time before we found this proper-sized, elegant and unassuming looking spa that looks good as part of a masters bathroom Although they were built for outdoors, it did fit in our converted his-masters-closet to spa room as we do wanna soak in in a priv...
Bought a spa 6 months ago for $9K. I keep my chemistry perfect, always. All three of the pillows disintegrated. Not covered by warranty. I would advise to take pillows out of spa every time you use it. Also, open your spa daily or your cover won t last a year. Should have bought a hot springs.
Excellent Swim Spa, a large selection of special options. Nice look, easy to use!
I have a 2016 CalSpa Swimspa f-1325. On a warranty call, we recently had to have the main circuit board (or something like that) replaced because it stopped functioning. The new one is NOT the same as the old one because the functionality of the buttons isn't the same. I called CalSpas and was put...
Communication about spas is horrible. It's been 'shipping today' for 3 days now, and still hasn't shipped. On the 3rd day, they finally acknowledged 'a small backlog' but promised it would absolutely ship today..... Needless to say, it hasn't shipped.
(And, of course....shipping means dropping...
There are Really badd Clients I do the Service for the Landscape mantener they never Pay me Day don't answer my calls and I send the voices and they don't wanna pay me
Purchased a bbq grill at one L.A. county fair. After a couple of years of use the handle for the hood broke. Ordered the replacement directly from them, and either I ordered the wrong one or they sent me the wrong one, I do not want to blame anyone for I am not sure. Either way, I tried to exchange ...