I had the pleasure of working with Liz. I was very particular with what I was looking for and Liz was excellent in finding exactly what I wanted. She was very transparent with the timeline for my item to arrive and was easy to reach, if I had any questions. I would highly recommend Brilliance.com to...
I purchased a diamond from Brilliance last spring for over 11,000 dollars. After several weeks, when I was still not able to get any information as to when I might get the diamond, I cancelled my order. Then, I never could get the refund processed. I was put in touch with the COO Jonathon, who ke...
Stay away! My experience/review is too long so see photos for my lengthy detailed review. Brilliance.com does not care about satisfying their customers. Once they get your money, good luck. They take too long to do ANYTHING, don t respond More
I will not ever recommend Brilliance to anyone!
They gave my husband and I a very hard time. It s totally not worth it. I paid $500 for the design deposit our wedding bands and we did not get the design we wanted. They kept on prolonging. Once we finally got the wedding bands mailed to us, it wasn ...
Stay Away from this business
I have transferred money to Jonathan the owner of the company as a payment for a piece of jewelry and that was September 2018 and after 6 months of IGNORING MY EMAILS AND CALLS he decided that he can't manufacture the order and agreed to refund the money AND TILL NOW ...
Solving issues is showing the real customer values lived by Brilliance
We had our big day without our wedding bands due to the behavior of these guys, due to Brilliance wasn t able to overcome an issue started with a failure in renderings done on our engagement ring. Instead of solving the issue ...
Absolutely amazing experience with Jonathan and his team at Brilliance.com! Purchased a custom made champagne diamond three stone ring. Thanks for a very positive transaction- I would recommend this company to a friend or family member!
Maria took my out-of-state call. She was very polite and patient in working with me and how I wanted the setting to look. Three days later I felt comfortable enough to order the custom setting over the phone, verbally giving a stranger the number to an $18,000 purse. The setting was only $1,500 but ...
Great buying experience from start to finish. Thank you CJ and Yoni for the help and making sure i was taken care of.
Highly recommend Brilliance for the best bang for your buck and personalized customer service.
Ari
The yellow diamond at brilliance.com was so stunning! I was skeptical about ordering from this site after reading some of the reviews, but the price of my diamond was definitely lower than other vendor s diamond with equivalent quality. It came before the estimated arrival date and communication was...