Went to test drive a Chevy Bolt after seeing a good ad. Salesman introduced himself with "I don't know much about the Bolt" and proved himself right... He knew nothing about it.
Sat down, gave the standard info, had the trade in appraised, waited. And waited. And waited. And waited. After 25 minute...
We had the most awesome experience leasing our 2019 Equinox. We'll be back again!
My car is going to be there for more than 5 days and no loner cars available My wife has missed work for 2 days. Now re-evaluating loyalty Bob Johnson's
bought 2014 Malibu from bob Johnson best price, great sales person, joe loverdi. very good service. buy another when time comes.
The customer service from the guy Steve was absolutely horrible. I had a scheduled appointment just for an oil change & tire rotation. First of all he tried to overcharge me, when I ve been coming to this dealership for oil changes since having my last vehicle and I ve always paid the same price. I ...
Not a good experience. 1st made appointment on line to have inspection done and oil change on my vehicle that I lease from you. Get there 10 minutes before appt, told need to go to new building , shown where to go. Drive over there and wait outside of bay with green light. Another vehicle pulls ...
Your Quick Lube Service Advisor,DJ Allen Jr, was phenomenal. He quickly waited on me with a smile and explained the work thoroughly that would be done on my car. He quoted me an hour service time and the car was done within 40 minutes. Thank you to the whole team for being so professional.
Chris sold me my 2017 Cruze and Xiomars went over my features. Thrilled about everything!
Very quick service, great people, they work Very hard too get you a great deal. Always a pleasure working with bob johnson.
I am currently waiting in the Bob Johnson Chevrolet waiting room and have been since my appointment time at 2:30. It is now 4:30. I am here for an oil change and a recall, which should all take about 1 hour to complete. My car was taken in literally seconds ago to start the work. This is unacceptabl...
By far the best experience I ve ever had purchasing a vehicle. Willie Williams at the Greece dealership worked with me to get me the best deal. His experience and knowledge saved me thousands off my purchase. Very happy customer here.
This was the second time that I ve been to Bob Johnson s and gotten a car. I leased a new 2019 Equinox s and was able to turn in my old lease early no problem. I enjoyed my experience so much that when my dad said he was in the market for a new car without a thought I told him to go to Bob Johnson s...
We had a HORRIBLE experience at Bob Johnson Chevrolet. For a dealership that is "#1 in the nation" we spent almost 6 hours there after we test drove the car and told them we wanted to purchase it. How do they sell sooooo many cars when it takes them half a day to sell one? Furthermore, we are out o...
Steve York helped my son and I with our recent Silverado lease.
Excellent customer relationship skills!
As a retired corporate manager, I would rate Steve's entire transaction in the top of his field, having worked with sales people for nearly 50 yrs as a consumer.
You have a valuable employee as...
I bought my first car from them in 2003 and I keep returning! The cars are great but the service is exceptional! I will always return! Thank you to John f and Jackie for helping me out today!
I love Bob Johnson Johnson Chevrolet. Their customer service is phenominal.
Straight forward, friendly and efficient.
I dealt well with my salesman - Chris Callari.
After we finalized the deal and completed all the 'dot the Is and crossed the Ts' stuff. I was handed over to Xiomara in the technology department for some vehicle instructions.
And I was very impressed. Not ...
Great experience working with Bob Johnson! Buddy and Ben Collichio were amazing to work with and made the process super simple.
This company is horribly corrupt, they charged me a $100 for just an Electronic diagnosis fee before they would touch my car. Then they charged me $1000!!!!!!!!!!!!! to fix my ignition system. Extremely overpriced go literally anywhere else, ANYWHERE!!
Service department always drop the ball on my vehicle.
Wow what a waste of time
I had an awful experience since my the last car salesmen has moved on from bob Johnson. My lease is up in the next year so I thought I would start get a jump start on info for the next step to lease or buy the car I am in so I made an appointment. The new lady I was assigned called/texted me every...
My salesman was great. It was the first time I leased a vehicle and he explained all the advantages of leasing and buying to help me make the right decision for myself and family. I have an awesome new Chevy Silverado and couldn't be happier. I will gladly send friends, family, and work associates t...
Big, busy store that gives you personalized attention!
Respectful, attentive and very professional treatment. Especially the attention of Darwin Morillo
Always give professional, courteous, and GREAT service!
Justin Wright assisted my grandma when she had an issue with her vehicle. My grandma never stops talking about how nice he was to her. I highly reccomend this dealership and will be purchasing a new car here soon.
I had a great experience at Bob Johnson Chevrolet. The salesman Benny and everyone I dealt with was professional and accommodating. I highly recommend them.
Just purchased a 2014 Silverado 1500 z71 4x4. They had the best price in town. Sale I hit was $10,000 off sticker price. Salesman was awesome, quick approval,
Even had quick response to fix a check engine light when I was picking it up.
I have dealt with them a long time ago when I first moved ...
Loved working with Jackie and Adam. They took plenty of time with us and we got an
AWESOME deal!!
Purchased a car there in July of 2013. It was my first time purchasing a new car. Great experience, left feeling like a got the best deal. The matched my down payment and over spent on my trade in!
The service center is okay, takes about an hour to get an oil change. Their online platform was dif...
The worst car dealership ever. DO NOT USE. HORRIBLE. I mean HORRIBLE customer service. Service department is horrible. Receptionist hung up on me when I was trying to complain about my horrible service. I cannot wait for my lease to be up and never have to deal with this place ever again. It makes m...
Zero stars wasn t an option. Arrived for a scheduled appointment with email confirmation for an oil change and rotation. There must have been 30 cars ahead of me. Was told by attendant that they don t schedule appointments but they d give me priority. 2 hours later it was done. NEVER TO RETURN TH...
Q!I would give a five star on my review on how I seen how thiers internet, WY-FY spots.Thank You!
How are these people still in business, when they can't get their act together? I needed a quick oil change. I called ahead to check on the wait time. I was told there was no wait time and to come right in. I drove up to the service center and it did not look busy at all. The tech on site said they ...
Jake Magin (sales) convinced me to look at a Chevy when I was looking at Honda, Toyota and Subaru and then sold me on my Equinox. Great service and salesmanship!
just purchased my 2018 equinox from Anthony Suttera. Great service! Great dealership! Thanks Z at the Nerd Bar for hooking up my features and Bluetooth. Even gave me her number if I had questions.Everyone there was phenomenal
Re: Bob Johnson's Websmart Auto:
NOT SAFE! 10 min after driving off the lot, THE ACCELERATOR STUCK and I had to jump the curb into a parking lot to avoid hitting another car. Upon inspection, the accelerator cable had apparently snapped once before and was was TIED in a KNOT to the throttle. The kn...
Worked with Steve Levine, what a nice change from other dealerships. No haggling, told him what I wanted and gd came through.
Bob johnson is great until you have to bring your car in for service... I had an appointment for TWO WEEKS and they called me the day of to cancel my appointment due to having no rentals!! how are you supposed to be number one in the nation but suck in customer service? Beyond disgusted with them ...
I walked in after having a less than acceptable experience at Bob Johnson's back in October of last year. I wanted the car that I wanted - and was willing to try one more time. My expectations were met 100%! My salesman, Doug C was fantastic, efficient and truly concerned for my overall satisfact...
Very dissatisfied with service department. We are now in day 4 of an air conditioning repair & I am still waiting for my vehicle to be finished. I was told it would be done early this a.m., it is now 4:05 p.m. & it is still not done. I have not received any calls from service writer about progress ...
This is my first lease. I have purchased new many times through other dealers, however, I never considered a lease. The process was very easy and the staff was amazing. I had a remote start added after the purchase and service was also wonderful! I would recommend this dealer to family and friends. ...
Very impressed with the patrs department. I needed a new key fob cut and I was in and out in 15 minutes! Thanks Mike!
We were told they don't specialize in used cars. And then on TV we see you have lots and lots of them?
My truck was damages when I picked it up from the service department and manager Chris Cod refused to make it right. The damage definitely did not happen on my watch!! Picked it up on a Monday evening and noticed the damage Wednesday afternoon. He acted like I was trying to pull a fast one. Stron...
We shopped for various vehicles to meet our needs and price range. The sales team shown below all helped us narrow down out choices to a Trax AWD. Steve Levine took over from there to help us further narrow down our choices and prices to the final decision.
All the staff involved were friendly an...
Wow if you lease from Bob Johnson s be super careful of the hidden term charge I was socked with at the end of my lease!!!! I was taken off guard for $400.00 on my lease which I and my wife who never forgets a conversation was taken for. It has to be mentioned while you sign oodles of forms and i...
Bob Johnson has horrible customer service in the sales and service department. I am leasing my truck and had recalls on it shortly after I picked it up. I had to bring my truck to the service department 4 times for them to be able to correct most of the issues. I still have problems with my truck th...
I went to Bob Johnson with the intention of checking out the Chevy Spark, seeing if I liked it, and moving on to another dealer if I didn't like it. They had other plans for me. After not loving the Spark, they attempted to find me a few alternatives. When I expressed that my two biggest concerns we...
Brady was excellent, he went above and beyond to make the sale as smooth as possible. Even though I was unsure at first if it was the right decision for me, he never got frustrated and never pressured me. I wasn't the easiest customer because I had no idea what car I wanted, he took the time to show...
I dropped my car off to be diagnosed and I dealt with Andrew bisig my car was there for about 5 days and I was told that he did a diagnostic on the car and that it needed several things done when my fiance went to pick the car up he was told that they could not give him a printed diagnostic on the c...
Unbelievably poor service. Dropped car off for simple work, Oil change, tire rotation, inspection. Should take an hour or two for this service on a bad day.
I opted to rent a car so that I could leave the vehicle overnight. I ended up waiting over an hour just to get out of there with a rental ca...
Sam the salesman was very helpful with assisting my needs on my new Traverse. He was always just a text message/call away from any questions I had. The N.E.R.D. trainer was great in getting me set up with Onstar & showing me all the settings in my new vehicle. I have already recommended 2 family mem...
Amazing service! Ben Hartwigh went above and beyond when it came to helping me find the first car! He spent a lot of time helping me find the right one for what I wanted and my price range and was very accommodating when it came to meeting times and everything! Would 1000% recommending coming here a...
This place is hard to like. The cars they have are good, prices are okay. But they try to rob you on trade ins. They offered almost $3000 less than everywhere else did, and even when I tried to negotiate and make it work, I extended $2000 past my budget and they wouldn t move $250. This dealership l...
Absolutely HORRIBLE. went in with my dad to co-sign for me with a very short list of what I NEEDED. literally 2 things that were a must and everything else I was open to. One of the things was my budget. And I came in on Saturday and then sat around for 2 hours and did nothing. Was supposed to hear ...
Service department is chaotic at best. Parking is a nightmare and the traffic pattern in front of the dealership is a mess. There is free wifi but the waiting room is spartan with only a few magazines, some torn children's books and a well-used kids' activity cube. The employees at the tech support ...
I have purchased a few cars from this dealership. The salesman are great, the service department is awesome and love you loyalty points system!
Sam and Jackie were amazing today! Sam helped me pick out a beautiful 2017 Cruze and Jackie showed me how to use it! They were both amazing!
Went there in search of either a Malibu or implala i walked around to look at all of the inventory and wasn't approached by a single sales professional some even seen me and continued to do nothing, i hate to pull the race card but not sure if its beacuse of that and not to mention i was clueless of...
Andy Stewart was approachable, and non-intimidating. He was willing to talk to us, even though his shift was going to end in 40 minutes. Let me take the car for a test drive, and that was it, I wanted it. His professionalism showed when he tried to help accommodate within our budget. He left a posit...
I have a 2013 Chevy Equinox that started having issues when it was only 3 years old. It was hesitating, jerking, stalling out and shifting hard out of 1st. I brought it in and was told that these models have an oil consumption problem and I have to follow the steps to have parts replaced. Which m...
I called to schedule a test drive and spoke to Nick B. I had scheduled it for the next day at 2. When I got there no one was around, and I called Nick and he said someone would be there in a couple minutes. Another associate in the meantime came up to us and let us know that the dealership was close...
I have been in the market for a new Camaro since I sold my '94 to my oldest son. I had been on numerous websites and even considered buying a Ram pickup, ( I know right?), but I was always drawn back to Bob Johnson's website. I had both my '94 Camaro serviced there when the anti theft system kept me...
My Malibu was having an engine issue and I was very satisfied with the service I received. I was given a loaner car and the Malibu was repaired in three days. Best of all there was no charge! Definitely going back to Bob Johnson's!
Bert Marlatt is one of the best salesman I have ever worked with over the years, and the reason I keep coming back when it is time to get a new vehicle.
Quoted a price from my membership at a wholesale club. When I arrived to pick up my vehicle they would not honor the deal.
Everyone at Bob Johnson were amazing and so polite! Our check engine light kept coming on and turning off. My brother in law is a mechanic and told us that it should still be covered under warranty. So we took it to Victor Chevrolet, this is where we bought the car, to have them fix it under warrant...
Upmost respect for my salesman Ken Zaccaglino and sales team. This is my second lease from Bob Johnson and I truly can say they are a first class operations top to bottom.
Went in planning to buy a new car but was completely ignored - waiting for someone to show me around for over thirty minutes, asked for help and still nothing...
I brought my car in for service and Mark Jenkens took care of me and I go back there because of him.
I dropped my car off and got a ride home on the shuttle. They did the NYS inspection and checked my air conditioning system for which I had a coupon. They also cleaned my windows at no charge!
Thanks for the great service!!
My parents had bought a Sonic two week prior at Bob Johnson Chevrolet. Not only did they love the car but Andre there sales agent was absolutely amazing. I was in the market for a new car and my parents strongly encouraged me to go check out Bob Johnson and speak with Andre. They were right to do so...
purchasing 2015 pathfinder and driver door has a scratch, they fix it and painted . but color doesnt matching after bring back to dealer they give me another cost.
The service department is the worst. I will never lease or buy another car from there again. When I called my sales rep, Brady, to see if there was any way I could make an appointment instead of waiting two hours to get my hole patched on a tire, which is covered under my extended warranty, he was ...
It was very Quick and easy the people were very nice I have Gotten all my cars from Bob Johnson Chevrolet .The staff was very courteous and kind.
We have been customers of Bob Johnson for several years. We have leased 2 vehicles within a few months of each other each time. Bert Marlatt has always been helpful and courteous. Never pressuring to make a sale. He always finds the car we want at the price we can afford. We will continue to lease f...
Friendly and very knowledgeable salesperson. Did not try to sell added features, listened to my needs and suggested the right car for me which is exactly what I wanted.
My salesman Benny Cannavino made sure that I had exactly the vehicle to fit my needs, at a payment that met my budget. He made me feel important throughout the entire process, which was quick and easy. George in finance reached out to me personally to let me know that my loan was all set, and offere...