I was there trying to buy a rack for my kids bikes.
The gentleman first told me that they don t have it... then he came with one rack.
We asked him for the cargo bag. He brought on in ... when asking the one with paniers... he rolled his eyes...
i think he didn t want to help us.
I had to go bac...
Michael Orff helped me select and configure the perfect bike for me. The after sale support has been superb. I used WW for service on my previous bike and have always been happy with the results.
Lots of inventory, but the employees will go running for the hills when you ask them for help
I shopped around for a Cervelo S3 and although it is an hour from my house this was the shop that had the best prices and largest selection so I took the ride and it was well worth it. Belmont was very easy to work with and gave me a lot of invaluable information during the buying process. The "ess...
Great assortment of brands, lots of inventory, very knowledgeable sales folks. Very impressive bike shop. Complete dedicated kids shop, family/cargo specialists, lots of e-assist options, tandem specialists this place is the real deal!
Great team to work with, from purchasing a new bike, to shoes and fittings, I have had nothing but great assistance!
My family has purchased 9 bikes from Wheelworks. Despite living 130 miles away we wouldn't think of going anyplace else. Sean has fitted both my wife and me. His fitting is second to none. Perhaps what I like the most about doing business with WW is the lack of pressure. There is never any "upsel...
I have been a long time customer of Wheelworks in Belmont. After my recent experience I will never go back.
tldr - In summary, Belmont Wheelworks doesn t stand behind its work, they will not proactively ensure your bike is safe to ride, the quality of the work they do is subpar, and their pricing...
Customer service needs to step up in the shop for 30 minutes nobody asked me if I needed help or anything
I purchased a bike for my wife from here a few weeks ago. Ordered via the website, collected the bike from the store after receiving an email that the order was ready for pickup. Easy.
Decided to purchase a bike from here for my son. Ordered via the website, received a cancellation email the next...
Best shop anywhere in the Boston area. I've been coming here for 20 years, bought three amazing bikes, had another converted to fixed gear, numerous upgrades, tune-ups and two custom fittings. It's clear that everyone here loves what they do and creating an amazing riding experience.
This is where you want to go for honest sales and good, accountable service. They carry brand-name bikes like every other decently-sized LBS, but what I'm impressed by is their commitment to taking care of their customers. I mean, just look at their response to a bad review in the height of the COVI...
Without a doubt, the most amazing bicycle expert pros in the Boston area. Along with that, let me add: honest, caring, respectful. These guys know bikes! I've been buying bikes there for over 30 years. Some of the same guys are still there - they have a real passion in serving the customer!
Incredibly knowledgeable and helpful staff with a solid selection of good and great products for biking of all types.
I was in there during there sale in August, I was slightly concerned from some of the reviews I had read about sales people. I had previously purchased a few bikes 20 years ago. Upon arrival I was greeted immediately, and helped. The first salesperson suggested that the bike I was looking for my...
Terrible customer service, will never go there again.
Awesome place . They fixed the chain on my bike and didn t charge me a penny . Will def take my bike here for all services .
The older bald guy was very rude. Not helpful at all. Never going back there.
Dave their suspension expert did a bang-up job on my Yeti's rear pivots. As a very experienced bike mechanic I'm mighty particular about the particulars. Not an expert in pivots, especially on carbon frames I brought my bike to Wheelworks. The job was spot on and ended up less costly than estimated....
AWESOME is all I can say! My husband and I purchased 2 bikes yesterday and Steve helped us so much! I with out a doubt would have bought the wrong bike! He taught us so much about bikes today! Would highly recommend this shop to anyone looking for a great bike and awesome advise!
They prioritize taking your money over being helpful, plus the service guys are not very good. I bought a $3.5k mountain bike from them in August. Having bought on-line for the last 15+ years I decided to "do the right thing by my LBS" and buy locally, thinking I'd get good service in future.
How...
The shop was closing in 45 minutes I needed new tires and there where tubeless I asked if it was possible if they could install them they said yes I was very very happy ooo this was the first time I shopped and won't be my last thank you very much. My first impression was great
This place and their whole team was great. Ordered some bikes online and they helped me find the best ones when I called and had some questions. Processing was quick and picked up within two weeks. Their pick up procedures were fast and efficient.
Customer service was great and I love the look of...
I ve never had an employee intentionally ignore me and walk by instead of even acknowledging a basic question (masked!) until today s visit to Belmont Wheelworks I thought pretentious arrogance like that only existed in sitcoms. Unbelievable.
In the past, I have purchased bikes and gotten my bikes serviced from Belmont Wheelworks and have gotten good service. However, recently, I had a horrible experience at this store. I went in to purchase a road bike -- thinking about spending $600-800. We asked for help from a sales guy who was s...
Bought many bikes here over the years. There's a HUGE selection of quality bicycles. Check prices on their website before visiting the store. Sometimes they're not in-sync. I saw one price on the site and a higher price in the store. When i brought it up, they gave me the lower price and then so...
I ve had many mixed experiences at Wheel Works - Belmont. This review is based on recent road bike purchase. I worked with Chris D. who was absolutely stellar, he was patient working with me and had no issues spending the better part of a day with me. I walked with a with a 2018 Pinarello and I m ex...
If you don't have a $700 bike, don't even bother going there. They are going to look you and your bike down,l and do a bad job on your bike based on the fact that it is "cheap".
Go to the website and pick your bike and she hung up on me. Called second time, she hung up again, without talking this time,
No assistance with size, I am looking to get a hybrid bike - no such option on he site.
Been shopping at Wheelworks for 20 years. Very nice staff. Everyone is very helpful and HONEST. They will not upsell you. Staffed by riders of many ages and capabilities, you will find good advice whether you want to do a little tooling on the bike path or are an uber rider racing up Mt. Washing...
Stopped in here to grab some cans of cleat spray and would of given it more stars but the parking is on the street and not much of it and the staff is meh kind of helpful. The good news is they were the only ones in the area with the kind of bike lube I needed in stock. Prices were decent and if it ...
Disappointed with the service and reps. First they confirmed by the phone they have the part I need. When I come, the guy yelled at me as if it s my fault they cannot locate the part. Turned out they they had an inventory error and other guy on the phone didn t bother to check. Reps made it look l...
Been going here for years service department is top-notch the customer service is outstanding can't go wrong in this bike shop
In full disclosure, this was not my first purchase form B.W. Years ago my wife and I purchased a Santana tandem, and the experience had earned my trust in coming back.
Terrific experience this week buying a superb carbon road bike. Greg was a terrific salesperson authentic, helpful, and incredibl...
Even though I'm surrounded by great bike shops in Cambridge, I often make the effort to head out to Belmont Wheelworks for my bike repairs/tune-ups. The staff at Wheelworks loves bikes and loves sharing their knowledge with customers, which makes it such a great experience to shop there. I have had ...
Just about the best experience you can have in a bicycle shop. Passionate people, excellent selection, great service and reasonable prices. If you're looking for a bike fitter, Jack is incredible.
Have had really great experiences here getting routine maintenance done on my bike and also with staff explaining things clearly and non-condescendingly to a femme newby bike owner. Have only purchased a few things here but they look like they have a great selection and I've been satisfied with my p...
This place has outstanding customer service. I went in after popping the bladder to my tire. I dismantaled the rim and brought the bladder in. Within seconds someone was there to assist and gave me advice on what to do the next time. (I popped the tire by removing the pump.) I was there last week to...
I have previously purchased hundreds of dollar worth of products here and in my last visit I wanted to purchase hitch bike rack. I went downstairs. There were two employees and they just kept talking to each other for like 5-10 min. Finally they asked if I needed help and I explained what I was look...
Admittedly, this review is 'dated' since my experience with B.W. was circa 1998-2008. Nevertheless, I purchased three bikes at B.W. in those years, and every time it was a great experience. I have fond memories of Peter Mooney fitting me for a custom frame in 2001. He took time to make sure every m...
Never Again! I have been a bike commuter for about 3 years now. I have been using Belmont Wheelworks as my go to bike service place as well as where I bought my bike. However even though the older gentlemen behind the counter are BEYOND rude on EVERY VISIT (I have been a lot due to bad luck with tir...
These guys really care and carry out due diligence on your bike work. Great service - I'll be back again!
Tldr; amazing shop with an amazing selection and awesome customer service
Incredible bike shop with a huge selection of products and super knowledgeable staff. I d been researching a full suspension bike for a couple of months. I called and asked if they had the bike I was looking for in stock, w...
I went here looking for a folding bike. Gary helped me out and was extremely knowledgeable and friendly. I was able to take a few for a ride before making a decision. He even set my wife up on a brand new electric bike so she could ride with me. I hadn't bought a bike since I was a kid so this was p...
Just bought an All-city big block from Tom. He did a great job fitting and objectively walking me through the process of choosing the right size. I do not know much about bikes so this was a great experience for me and I learned a lot. Love the bike, and would recommend Belmont Wheelworks to anyone.
Knowledgeable staff who helps put you in a bike that fits you and your budget. The bike service shop technicians are great people who do the extra little things and sometimes at no additional cost. I will continue to only shop there.
Great selection, reasonable prices, and great staff - friendly, knowledgeable and patient! This is the place to go.
I've been to this shop like 6 times at this point, and my experiences are either amazing or completely demoralizing.
First went in to buy a bike on a busy Saturday, the first kid to help recommended a bike, I test drove it, and I told him I liked it but asked if he had other suggestions since I w...
Good place if you want to buy a bike from "Specialized" (this is bike company), good staff, no issues with parking on weekends
Ive been to bicycle shops in every corner of the country and this is my overall favorite. This is the mom and pop shop that blows the big guys out of the water. Bostonians should be proud
Great place. Great selection. Great customer service!
I really wish I'd read these reviews before going to Belmont Wheelworks. The reviews are right on target. Great selection of products. The store was recommended for cycling shoes and they had the best selection around. I had to wait a long time for someone to help me, with several people seeing I ne...
If there was a 0 star rating, I'd give that as I'm not sure they deserve the 1 star. Could not install a simple valve extender on a tubular tire with a removable core even though I brought the extenders and instructed them how to do it. Instead, they kept my extenders and put on some Zipp ones witho...
Belmont Wheelworks is struggling to communicate well with its customers.
I called for a tune up, and I specifically asked if they could check whether my chain needed to be replaced. The service advisor said they would check my chain and call me with an update. I scheduled my service appointment a...
I always feel a bit intimidated walking into Belmont Wheelworks. I don't race. There's $10,000 bicycles on the racks, and there's this sense that "rich people shop here." Rightly or not, I see the $200 saddles in the case and the $200 bike shorts and get uncomfortable. I've also come in, asking ...
Very helpful staff, good selection of products, knowledgeable, mechanics. Annual sales are good times to visit.
top notch experts. Chris duffy is amazing bike fitter. not the best place for deals except later in the season and older bikes in the basement.
Waited around for 10 minutes before someone helped me, while there were at least 10 people working there. Also very expensive.
We use to be long term loyal customers at Wheelworks a few years ago. Really enjoyed interacting with the staff who were knowledgeable, friendly, and relaxed. We purchased our amazing bikes there and felt it was one of our favorite places to visit. Sadly, we have been back a couple of times to pu...
These guys are awesome. They do great work and know everything.
Had help from a guy here who should be on the stand up circuit. He entertained both my daughters while we were shopping for a new bike for our eldest daughter.
Service team was very attentive and helpful with getting my bikes in for a tune up. Ed was very thorough with the work that my bike needed to have done.
For starters, the staff at Wheelworks always seems too busy to help you, no matter how busy the shop actually is.
Wheelworks did a lousy overhaul on my wife's bike... in fact, I'm pretty sure they did nothing at all. When we got the bike back, the frame was still dirty, the brakes needed adjustme...
Great bike shop, large inventory, competitive pricing.
Bill is totally awesome and helpful. I'll be back for sure!!
Overall it almost feels that they are doing you a favor by helping. Horrible customer service with exception of a few people that work there. Will look for a new bike shop.
I've always had good luck dealing with both the mechanics and sales people at Belmont Wheelworks. I bought a mountain bike last year through them and am still in love with it. I've also brought other bikes there to be serviced and have always been dealt with as an adult unlike other bike shops I've ...
Huge selection (eye candy of bikes and gear). Knowledgeable staff. Great repair shop. I've bought 5 bikes over the past 15 years from them and happy with every purchase experience.
Came here to initiate a warranty claim for a SRAM derailleur. I did not purchase the bike here (it was an online direct to consumer purchase) but SRAM has Wheelworks listed as an authorized retailer to initiate claims through. Called to set up a service appointment. Told it s a $25 service fee. Fair...
Great selection and better service. Moving to area and wanting a bike to commute with I picked one out online and reserved over phone. Scheduled a bike fitting too. All easily done and with q staff. Was late to pick up bike a few days later, called ahead and they were completely cool about it. Rearr...
Ben helped me find the perfect bike for my needs (turned out to be a Specialized Diverge), and I couldn t be happier. He has incredible knowledge and patience. I am new to biking and therefore came to the store with an information disadvantage. All of the terminology/parts/options can feel very over...
Worst experience of any retail establishment. Brought seat and post to Somerville store, asked for replacement post. Waited twenty minutes. Told me they did not have post but they reserved one at Belmont store. Took 20 m car ride to Belmont store. Waited 5 m. Service person said no problem. Took sea...
I brought my new bike in for its first winter overhaul. One day after getting it back, the bottom bracket came completely loose. I brought it back to be serviced and the same thing happened again. When I brought it to another shop, they told me (and showed me) that the BB had not been re-assemble...
I ve been in many bike shops around the country. I was totally impressed with the vastness of everything in this shop. On top of that, the service was top notch. We had an issue with the rear wheel on our tandem. Ben went over and above to try to resolve our issue, even though the shop was really bu...
Once again, the rudeness of wheelworks turns me away. How are these people still in business? I want to support belmont businesses, but they make it hard.
Great service and help buying a bike that worked for me.
Excellent service from E-Bike specialists and able to test ride an E-bike. They have unique service of fitting your non e-bike to you, for an hour for a reasonable price. Many technicians to fix bikes.
I've never had any luck with this shop. Brought my bike in Monday first thing to have a new drivetrain, and new cables installed. They took the bike and said no problem we'll have it ready for you Tuesday night after 6pm. I went in Wednesday morning at 11am to pick the bike up. After the gentlem...
I love this place! Been going here for years. The staff is very knowledgeable, and all love bikes!
Tons of bikes even during the Pandemic. High end quality bikes too. Helpful and thoughtful staff exist at 480 Trapelo rd location. Love this store.
100% recommend Wheelworks in Belmont. I worked with Ben F. in picking out my next MTB and he was beyond knowledgeable and such a big help. He had the bike setup up for me to test ride quicker than I could blink. He answered all my questions, and had personal experience to back it up. Thanks for eve...
Not the cheapest place in town but generally knowledgeable and reliable service.
Amazing place I love it, never bought a bike there but still hope to really soon because I'm not that old of a person but still would highly recommend you buying a bike there it's an amazing place
Purchased 2 bikes from this shop, the first go around the sales guy was younger, completely disinterested, arrogant and very impatient. The second time we were paired with Greg who was very knowledgeable and helpful. However during the sale with Greg the first sales guy who I won't name stated to ...
These guys gave my mountain bike a good tune. Feels like a new bike! A few of the workers were rather unprofessional. Definitely got overcharged for labor too. Overall meh.
The staff at Belmont Wheelworks were so gracious and helpful when we recently purchased a bike there. We couldn t find the frame we wanted anywhere else so drove out here from Cincinnati, and when we got there realized the online sizing tool from the bike manufacturer led us to purchase a bike that ...
UPFDATE: Since my initial post below, I was contacted almost immediately by Wheel Works who expressed their apologies and commitment to make this right. They absolutely did by offering to replace the fork or other means. They took care this of this matter to my satisfaction. Wheel Works customer...
Extremely helpful. Well organized shop, with friendly workers.