Clean, professional, thorough and friendly. Went in to prepare my cat for travel and they were very clear in laying everything out and helping me get everything ready.
Back bay vet cares a lot about our pets and goes out of their way to give them the best treatment possible
My dog has a history of heart valve complications, and needed emergency care while on a trip to Boston from Seattle. The staff and vets here were incredibly accommodating to the new patient and provided exceptional care! Would highly recommend.
Incredibly caring and thorough. You know your pet is in the best hands possible.
I couldn't believe there are only three certified "fear free" vet clinics in Mass, but we're lucky that Back Bay is one of them! Our new puppy Koda came back from the vet happier & with his tail wagging, even after getting shots, than he was when he went in. What a great experience
They've taken very good care of my little doggie. He's 10yrs old now, going strong and happy. They've also taken great care of the newest addition, now 2yrs old, to my puppy family. They've kept both healthy, and ME organized!
I ve been with Back Bay Vet since I moved to Boston 2 years ago and haven t had a single complaint. The professionalism exhibited by the office staff, from the receptionists to technicians to veterinarians, has been unparalleled. Services you might enjoy as a client: same-day email responses, thoro...
Went in for first appointment with my 9 week old puppy. The staff was friendly and informative. They also treated my puppy with great care and love. For a first time patient, he felt super comfortable and didn't even bark or cry!
These folks are the best! I couldn't be anymore happier. The nurses here are the best. This was my pup's first ever vet visit, so obviously I had so many questions for them. They answered all the questions I had for my pup. I'm really glad I chose this Veterinary clinic over other. Also this place i...
All staff members are extremely loving to the pets that attend there and accommodating to their needs, anxiety etc.... Not to mention Dr. Carey is one of the best veteranarians we have seen with our pet and we saw her as a second opinion. Will most likely become our primary doctor for our pets!! I c...
My beloved cat, George, had been losing his appetite and not acting like himself, so after a recommendation from my friend I brought him to Back Bay. Never have I found such exceptional veterinary care. They were warm and caring and I felt completely comfortable leaving George with them since I coul...
We were sad that we couldn't go to Heal Vet clinic in Watertown due to long wait list times but were happy when we found Back Bay Vet from a recommendation through a friend. They are a well organized group especially during COVID and communicate to your before, during, and after the appointment. I ...
When I went, the office was understaffed, but they were still very friendly, despite the unexpected stresses. Great team! They really go out of their way to make the animals feel comfortable, especially cats!
I love this vet clinic. I've visited so many places with my cat, and I really trust this establishment. Other places, not so much. But this place is absolutely a winner! Lots of communication. Lots of love. Lots of compassion. You can tell they really care for my pet.
You can trust Back Bay Vetinary to care for your pet. They have been wonderful with our elderly golden retriever.
I am sure I drive the team here crazy with all of my questions related to my 8 month old puppy, Lucy. However, they handle each of my questions with care, thoughtfulness, and genuine concern no matter how silly I think they may be! Lucy has seen Dr. Tess Ganaway and Dr. Suzy Pence multiple times for...
I've been using Back Bay vet for 10 years. They consistently go out of their way to check on my pet and take his care to the next level. Recently my fiance was taking his pet to another pet in the area. His cat had been sick for 5-6 months, the other vet noted he was older and had arthritis. After o...
It was absolutely perfect, from the moment we walked in to all the care and service that was put in after our appointment. Thank you for taking care of Happy!
I am new to the area and needed to find a vet where my dog would feel instantly comforted. The office was clean, organized and the entire staff was friendly! Dr. Wheeler was very professional, empathetic, and knowledgable. They offer an abundant supply of medications and services. Would highly recom...
Went there with multiple concernes about my bearded dragon. The staff were super friendly and willing to help. The vet was great. She addressed all of my concerns. When she didn't recognize a mark on my beardies belly I'm concerned about she said she would do research and wants daily emails to track...
Nice folks, knowledgeable. Issue is that everything is pricier here than other vets (understandable considering it's on Newbury St). For example, most of the products sold here are around double the price elsewhere/online.
My experience was great , keep up the great work. Everyone is nice and really do care about your pets.
We think all of you are the best Veterinary Clinic we have ever been to-- so appreciate your concern and care for our dog, Madison. Thank you!!!
The staff are all knowledgeable, clearly care about their furry patients, and very communicative. Very impressed with the care my cat received!
Really cannot say enough good things about this place!! Whenever we go, the entire staff is so helpful and caring. They patiently answer all of our questions and talk through all the options in detail. We are new to the area, and we are so grateful we found this place! Would highly recommend to othe...
They're wonderful - very friendly and personable, and really care about your pets! Expect follow-up calls, esp. if you take your pet somewhere else for an emergency visit (I really appreciate this).
BBVC is by far one of the best experiences for taking care of your pet's health. They are concerned, realistic and proactive in care for your beloved pet. I wouldn't consider taking my pet any place else.
They are very empathetic and caring. Everyone wants to make pets comfortable and you can tell they truly care.
New to Boston and very happy to have taken my 7 yo lab/pit mix here. Everything was professional and straightforward, including what to expect for the bill. Also, clever and gentle means of administering vaccinations. Best vet I ve been to. Might be on the pricey end but it s in Back Bay so not surp...
Really excellent experience here. My English bulldog has some pretty bad environmental allergies, among other health issues. Dr. Sager-Gellerman has been fantastic at helping us mediate his allergies while being so mindful of my dogs other health problems The entire staff is welcoming and patient. ...
Back Bay's customer service and care is outstanding - they always attend to me and my pets quickly and with such kindness!
We received excellent care for Jake from everyone at Back Bay Veterinary Clinic. It was greatly appreciated that Jake was carried down the staircase because he is unsteady at his age and easily falls. Great care from Dr Sorbo on the day of his appointment and excellent follow-up afterwards.
STAY AWAY! This vet has four inexperienced first year vets on its staff. One of the vets diagnosed early stage kidney disease in my six year old dog. I brought the dog to my old vet who has extensive experience and who is highly regarded in the community. He thought the test they had used was unre...
Had my puppy Shea here from when i got her at 8-weeks until i moved when she was about a year and a half! nothing but friendly helpful service from each member of the team!
I know the situation with pandemic does not allow meeting the vet or being in the room while my pet is examined, I just wish I could be there with my furry babies. Otherwise, I love the clinic and superb staff!
BBVC was my local veterinarian for my dog Dozer when I lived in Boston. It was recommended to me by my friend because they used them for their dogs and the litter of Australian Shepherd puppies they had. Overall a quality clinic doing great work with very friendly staff. They might be a little more ...
Back Bay Veterinary Clinic is an amazing place! The doctors and staff are professional, extremely knowledgeable, and caring. My mini-Goldendoodle is typically a nervous wreck but the staff put him at ease quickly and the doctors took excellent care of him. They follow-up with me at home after to ...
Rexie loves the staff. Visits are wonderful for him.
Thanks for being so nice to Rexie.
I was anxious about my dog's first visit being during COVID when I wouldn't get to be there with her and to share her background but Back Bay Veterinary spent ample time speaking with me about my dog prior to bringing her inside and the follow up during and post visit has been incredible. I'm really...
Of course no one wants to take their pet to the vet, but taking mine to Back Bay Vet is that exception! My pups are immediately put at ease with the genuine caring nature of each and every member of the team. They know our names and focus entirely on my pups well being. In addition to that, they ar...
Super horrible. We had a reservation but they refused to give a treatment and asked me to reschedule again. I have already waited for 30 minutes and all they wanted me to do is going away. Who can cure my little cat!
Even though they are doing curbside drop off and pick up, Dr. King was able to speak with me on the phone and answer all my questions thoroughly. though my my chameleon was on his worst behavior, they still took the time to patiently examine him. The tech who I spoke to over the phone after I checke...
It is my first ever review on anything, but this place deserves all the credit. I can't say enough how happy I am with my experience. I brought my cat today to get the Veterinary Health form required for a domestic flight. All the staff was super nice, caring, and informative. Before the visit, they...
My dog was treated so well - I can't thank the back bay vet clinic enough! I felt so comfortable and would give them all my trust in caring for my pet. They were responsive, supportive and followed up even after she was no longer in their direct care. Would highly recommend!
These people mean business. They provide excellent medical care for your pet with utmost dedication and attention to detail. Their rates are admittedly on the costlier side, but you absolutely get what you pay for.
Dr. Carey and the rest of the staff is excellent, would never go elsewhere
They are wonderful, caring vets who treat your pets well. They often even have treats and they are well priced. Love this place.
I cannot give enough praise for how this clinic handled my little pups appointment. We are new to Boston and hadn t set up a vet yet. Our dog, Irma, became ill with a high fever. Back Bay Veterinary Clinic was the only clinic able to get us in same day.
Irma is leash reactive and doesn t really f...
Loved our experience with the Back Bay Veterinary Clinic! My wife and I are first time dog owners and brought in our puppy for his first visit. Everyone at the facility was awesome, extremely friendly and helpful. Both Kris and Tess made sure to thoroughly explain everything to us and answer all of ...
Dr. Pence is amazing! So caring and so knowledgable, I can't think of anyone I would rather have my dog taken care of by
After putting off getting a vet closer to my new home for years, I finally had to when my dog needed immediate attention and I couldn't make the hour long trip to our old vet. I could not be happier that we chose Back Bay vet. We had a wonderful experience, the prices are fair, and Dr. King and the ...
They were great with my cat who came from a not-so-good place before I got him. They consulted with me before proceeding with certain procedures and have a friendly staff. Thank you to the techs and Dr. Carey!
3rd edit. Just keeps getting worse. Hopefully boston vet clinic has an opening soon.
Pros: convenient location. Typically good turn around and easy appointment booking.
Cons: when my corgi had a visible ear infection but the swab much further down in the canal came back negative and I had tell...
They stealing money from there costumers without fixing any thing, too bad.
Everyone at the practice is amazing and treat our rescue with such care (even when she doesn't return the favor). Dr. Gannaway is the best!
A few years ago we moved from Boston to the South Shore (40 min drive) and even still, we make the trip into the city whenever we need Dr. Wheeler and her excellent team. We have never come across a better veterinarian facility, period. A few days ago, our dog had four surgeries at the same time and...
Their online vet service to purchase pet food is not reliable at all. They already left me three times with no food for my cat, even though I m enrolled in auto ship, because they were unable to fulfill my order but they haven t warned me nor called me nor emailed me. I had to chase them every time....
Nothing could have made my visit better. The vet and assistant were extremely nice and understanding about my pets treatment and my lapse in knowledge about her tooth condition. I didn't feel chastised for not knowing about tooth tarter and it sincerely felt like they wanted to help make her better...
I have wanted to write this review since I left our first visit in January, but every time I sat down to do it, it always felt substandard. It really comes down to this: you could not bring your pet to better humans than those at Back Bay Vet. They hashtag many of their Instagrams with #allcreatures...
I cannot recommend enough - Dr. Graham has been so diligent in answering all our questions and following up during a time when we were so concerned about our puppy. I have never felt more cared for in both human and animal medical care!
Everybody here is so so nice. My puppy is always well taken care of, and I would highly recommend coming here to any pet owner!
I have been bringing my pets here since they opened, and even though I live in the burbs now I will not take my present one any where else. The care and their accommodating
schedule is unsurpassed and very much appreciated.
I adore Back Bay Vet Clinic. I bring my 2 persian cats in and actually look forward to the visits! The office is super cute, everyone working is friendly and helpful, and the vets are wonderful (and we've seen several!). Their hours are really convenient - I've been able to get my cat in at the las...
We ended up needing a vet the Friday before Christmas, most we called had no availability. Back Bay was able to get us an appointment same day. We didn't have a wait, though their waiting room is very nice. They even have calming shirts for dogs and a dog bed in the waiting room. The vet covered all...
I cannot say enough about the staff at Back Bay Veterinary clinic. The expert, personalized and loving care that my dog and cat receives is a benchmark for other clinics to try to emulate. Every team member, from front desk to the MD are the highest standard possible. And the location cannot be beat...
Back Bay Veterinary Clinic is wonderful. Dr. Bendock has such a calming presence with our yellow lab. She and her staff are incredibly professional, helpful and caring. They go above and beyond to provide the best care. Dr. Bendock makes house calls and always explains what she is doing in such a lo...
Best preventive care. Best listeners. Best at professionalism. When my pet goes for a checkup or procedure, he is naturally nervous but also happy to see the staff.
I brought my two cockatiels for a annual check up and I wasn't happy with the way that the avian vet treated my birds. She treated them as if they were pests and used human nail clippers on my birds instead of the appropriate nail clippers that should be used on birds. They also took 3 months to get...
My dog has been to three different hospitals and seen over five different veterinarians regarding his complicated health issues. The care he has received at our short time with Back Bay has surpassed my expectations. Dr. Graham Sager-Gellerman has gone above & beyond in ensuring my pet is receiving ...
During my visit, the only thing they did is trying to make me check my pet s blood and do x-ray. The doctor spent no more than 5 minutes checking my pet s condition, and spent half an hour talking about potential serious diseases from kidney failure to heart problem to scare me and make me accept t...
I'm finally leaving a review, after using their services for the last 2.5 years. We've had some tough times with our pets, having to unexpectedly put down our 4 year old cat due to cancer, and recently an emergency visit, when my second cat swallowed a long piece of a felt toy that was causing comp...
I rarely write reviews, but I have been a client of BackBay Vet Clinic for close to 10 years and honestly, this glowing review is long overdue!! I cannot speak highly enough of the deeply professional, caring, and respectful staff - this includes ALL personnel, from the doctors themselves to the adm...
I wanted a second opinion for my puppy who was diagnosed with heartworm despite knowing that we would have to go through some serious treatment I just needed that assurance that we were doing the right thing Dr Graham is phenomenal his care is listening his understanding his compassion and his kindn...
This place will harass you to get a procedure done. I've been emailed and called numerous of times about a teeth cleaning for my dog that adds up to about $1200. But they can't send me a free diet program for my dog when they said they would? Very professional. I'd consider going to a different vete...
Dr. Tess was great and every vet tech was great with our dog, even though she jumped on all of them. Definitely recommend!
Back Bay Vet does a fantastic job at putting both the client and the pet at ease. I was recommended Back Bay Vet by a friend who used them and her recommendation was spot on. They are extremely communicative, knowledgeable, and go above and beyond to ensure you that your pet is cared for. They have ...
Excellent care and service for my pets at every visit! Very professional and caring atmosphere.
I have taken one of my cats here a couple of times because it was very conveniently located in my neighborhood. Beautiful new practice right on one of Boston's main shopping streets. But you get to pay a hefty fee for the privilege.
I don't doubt that their care is good, but I always felt that yo...
I've been coming here for the past year since my boyfriend and I got our puppy, and have had just an amazing experience. The staff is so kind and knowledgeable, fantastically compassionate, and you never have to wait too long for an appointment.
I pop in all the time with random questions, and f...
I have to change this review seriously!!!
They told us we have to pay $500 more because my 6 year old dog is alreday too old to do that surgery even they told us this cost right before we have to send our dog to the surgury room while we were crying ( that means they did not tell us that extra co...