Autocab

3.6 · 79 reviews
autocab.com Write a review
A
Abaas Shan
Reviews 1
2020-10-07 16:44

Brilliant company! Not a fake review. I have work...

Brilliant company! Not a fake review. I have worked alongside autocab for 5 years now and have never witnessed such good support and helping customise and optimise our system and hitting levels of 70% automation on a daily basis. The new IGO app is unbelievable and allows my customers to book all o...

Read full review

J
julie Taher
Reviews 1
2020-10-05 04:06

Worst company ever! We had classic system, upgrade...

Worst company ever! We had classic system, upgraded to phantom and ghost, endless problems, support useless...
We have spent thousands of man hours hanging on the end of phone waiting for support....what support, everytime you get a problem logged they promise to phone you back and dont....we have...

Read full review

E
Eric O'Brien
Reviews 1
2020-09-22 21:19

We are a long standing customer of Autocab, actual...

We are a long standing customer of Autocab, actually 18 years this August, they have helped us grow to the company that we are today and the additional support that we have received during Covid19 will never be forgotten. Delighted to be part of the Autocab family and looking forward to many more ye...

Read full review

L
lynne cooper
Reviews 1
2020-09-19 08:36

So glad we made the change away from Autocab and m...

So glad we made the change away from Autocab and migrated to a new system provider. It took some courage but has been worth it as our business is now running much better.
Our reasons for leaving were;
1.Awful customer service for support requirements.


The money we are saving is now going into...

Read full review

G
Gary Thorpe
Reviews 1
2020-09-15 10:58

Autocab needs to be avoided at all costs.

Autocab needs to be avoided at all costs.
We are a small taxi company who's misfortune it's been to involve themselves with autocab.




We have a phone system that apparently has nothing to do with autocab, but setup by autocab engineers & is for a call centre, we were led to believe it was t...

Read full review

S
Streamline Taxis
Reviews 1
2020-09-06 23:31

Great response from Autocab today. Same day servi...

Great response from Autocab today. Same day service. First time in 5 years of having an issue that could not be resolved through online support. Mukesh arrived a couple of hours after call and sorted everything. Very professional, really pleasant and thorough. Thank you..

Read full review

S
Saifudin Jan
Reviews 1
2020-08-13 19:02

Dear Lord where should I start... Lubus from Autoc...

Dear Lord where should I start... Lubus from Autocab the sales man apparently came to me that ghosts is the system. I did tell him that the system I am using is ok which Was CMS. The only reason I was going to leave CMS WAS BECAUSE OF More

Read full review

C
Chris Keeble
Reviews 1
2020-08-04 08:15

Attempts to register fail with email "already in u...

Attempts to register fail with email "already in use". Attempts to reset password fail with "Error retrieving password". Apart from frustrating and blocking my ability to use the app it strongly suggests this company stores unencrypted passwords - a huge risk and a definite no-no as any responsible...

Read full review

A
Andrew Cree
Reviews 1
2020-07-25 08:58

Onboarding process - activating our app "EKCO Taxi...

Onboarding process - activating our app "EKCO Taxis" -

A big thank you to Josh Ryder, first class communication and execution. He has been a pleasure to deal with and is a credit to his company. Providing solutions, highlighting problems, advice on future adaptations and producing a first-class...

Read full review

R
Rashid Sabir
Reviews 1
2020-07-24 12:27

Sorry for texting you late but, had I had to text....

Sorry for texting you late but, had I had to text. Thanks to Sohail Jiva at this time got me:
1. Sheffield tarrif working
2. Got my street data base, the way I wanted it to work
3. Got rid of the Sheffield tarrif that was wrongfully working
4. Got both companies to see the job after a second

...

Read full review

M
Marty Walker
Reviews 1
2020-07-22 09:27

I m the first to whinge if something goes wrong, b...

I m the first to whinge if something goes wrong, but this firm truly saved our bacon nearly five years ago, when our previous IT provider really lost their way and let us down.

The tools, expertise and service is second to none. I ve looked at, and continue to look at other IT firms that

Read full review

A
ALPHA CARS
Reviews 1
2020-07-19 14:31

The level of support received today was 1st class....

The level of support received today was 1st class. Brian was able to take full ownership of the issue we have been facing and handle it effectively and efficiently. Brian was able to identify the problem and work with his team and co-workers to resolve it, whilst keeping us updated every step of the...

Read full review

N
Need A Cab
Reviews 1
2020-07-12 09:48

We have been customers of Autocab for many years a...

We have been customers of Autocab for many years and they have enabled us to grow to the company we are today. Also their support during Covid 19 has been life saving. Over the years Tech support has improved vastly and with the help of Mehdi and his team we are using the system to its full potentia...

Read full review

K
Kirsty Herricks
Reviews 1
2020-07-10 00:29

Autocab are always very good to us at Magnum White...

Autocab are always very good to us at Magnum Whiteline Taxis. Generally the downtime is minimal to none and they fix things really quick when we need them to. We have been a customer now for many years. Technology with them is always advancing, and to they not only want to keep up with the industry,...

Read full review

R
Royal Borough
Reviews 1
2020-06-21 17:11

If you are looking for a company that understands ...

If you are looking for a company that understands your business, has staff that are experienced and knowledgeable or indeed helpful then go else where. I am in my 4th year or business with this company, had high hopes of a positive experience and cannot say that this has been the case. The office st...

Read full review

L
Liz Masterman
Reviews 1
2020-06-20 21:10

Further to my earlier review, I now have another u...

Further to my earlier review, I now have another update reiterating the appalling (non-existent) customer/technical support. In the space of a little over four weeks I have made two telephone calls and sent 5 emails requesting assistance. Still have not had the courtesy of a response to my last two...

Read full review

Z
Zahoor Riaz
Reviews 1
2020-06-20 01:27

Joined Autocab hoping to join a leader in the taxi...

Joined Autocab hoping to join a leader in the taxi software industry, however have been let down by Autocab on many occasions,
1)Customer Support is very poor. Small issues can sometimes take few days to sort out.
2) The customer App has been launched however customer receipt function still not wo...

Read full review

P
Paul Hosler
Reviews 1
2020-06-15 01:27

I've worked for a couple of different private hire...

I've worked for a couple of different private hire companies in Manchester and used different systems. The company i drive with now uses Autocab system. I find it restrictive and basic and on the odd occasion I've used the navigation it's been poor. The best system i found was Cordic all though i be...

Read full review

A
Adrian connery
Reviews 1
2020-06-06 07:57

Great customer service

Great customer service
2nd to none,All issues are followed through to a successful resolution.
Great support from Brian in Tech support today
Big Thanks

Read full review

E
EXPRESS TAXIS Falkirk
Reviews 1
2020-05-16 02:20

Support is non existent, you are held waiting for ...

Support is non existent, you are held waiting for over an hour to speak to a call center operator to tell you that he will pass your major faults, within GHOST, to someone else. That is the last you hear from them until you phone back days later to wait on the phone for the call center to answer aga...

Read full review

H
Harry
Reviews 1
2020-05-10 16:52

A good dispatch system. Both on 365 and Ghost. Aut...

A good dispatch system. Both on 365 and Ghost. Autocab have many years of experience in the taxi industry, that's why they are one of the leading dispatch software providers. Great accounts package and the user interface is so easy to understand. Autocab are now a SaaS based company and thrive towar...

Read full review

F
Fayyaz Sayed
Reviews 1
2020-04-18 05:12

Autocab is undoubtedly the best taxi dispatch soft...

Autocab is undoubtedly the best taxi dispatch software company. They have helped us grow from 50 vehicles to 400 vehicles.

Hassan and the team have always made us feel part of the autocab family. The support service is fast & efficient. I would recommend any taxi company to invest in the ghost sy...

Read full review

T
Trevor Colclough
Reviews 1
2020-04-15 00:39

Absolutely brilliant, now approximately 15 years w...

Absolutely brilliant, now approximately 15 years with Autocab.Switch to ghost last year was fantastically done with the help and dedication of Paul Tansey,Sohail and the team
Had no issues since,cannot thank you enough for the friendly service, nothing was to much to ask for.And now it's nice to ge...

Read full review

O
Omni Traveler
Reviews 1
2020-04-11 05:33

Do your research for better companies out there. ...

Do your research for better companies out there. This company is severely lacking in the age of technology we are in today. The base of their program is something more from 1998 not 2018. If you speak English good luck, they will assign a Spanish speaking team to handle your company with developm...

Read full review

D
Dal Sandhu
Reviews 1
2020-04-10 07:22

Customer service advisor Josh Ryder at tech suppor...

Customer service advisor Josh Ryder at tech support helped me download and install a program within 10 minutes, explained how to use it and advised me on other products i was interested in at the same time. Top service! Autocab has turned around their tech support in such a big way that my company i...

Read full review

S
Saleem Sultan
Reviews 1
2020-04-09 15:57

I ordered a cable on autocab website and opted to ...

I ordered a cable on autocab website and opted to pick this up from autocab office. When arrived I was kept waiting for 45 minutes, only to be told that I could not have it, due to I need to tell them what company I was from. I told the lady I wasn't from a company, but a individual who has ordered ...

Read full review

M
Malcolm Cannon
Reviews 1
2020-03-22 22:33

We upgraded our app to the new driver app and the ...

We upgraded our app to the new driver app and the system has not worked properly since! 5 weeks ago I reported the multiple faults to the so called technical support and to date nothing has happened and the sales rep does not bother to return calls. 1 star is far too many but I cannot leave a review...

Read full review

R
Radio Taxis
Reviews 1
2020-03-06 01:47

Raised issue with our lines and they sent Sulaman ...

Raised issue with our lines and they sent Sulaman down from Manchester within just a few hours. Amazing service thank you for sorting this so quickly for us.

Shabaz was also very helpful from the support team. A Class service, training us so we don't have to keep bothering you in future with the ...

Read full review

A
A Abiman
Reviews 1
2020-02-27 11:13

We have used autocab dos version 2002-2006, then m...

We have used autocab dos version 2002-2006, then mercury (i) 2006 tiill Now - 2017 Feb visited auto cab head office also visited more than 5 autocab clients and got real good feed back, Therfore cannot complain here in forum some competitors write against each other, only two companies such as ica...

Read full review

G
grahamsuth
Reviews 1
2020-02-10 12:42

It seems whenever they update or upgrade the softw...

It seems whenever they update or upgrade the software they introduce new problems. 2 examples:

1) They brought in the new app for customers that is supposed to offer an Uber like interface. For drivers it can mean we are sent from one side of town to the other when there could be a job holding ar...

Read full review

J
jud boyle
Reviews 1
2020-02-07 02:43

Many thanks to the engineer and technical support ...

Many thanks to the engineer and technical support for the last two days. The process of upgrading our dispatch system hasn't been hassle free, but I feel like we're almost there now. Couldn't have done it without the help we needed!
Torbay Cab Company

Read full review

A
Ant Jay
Reviews 1
2020-02-05 05:06

Got to say autocab are the worst company I have de...

Got to say autocab are the worst company I have dealt with. Extremely rude on the phone when asking for assistance.

Icabbi is leaps and bounds a better product and most importantly a better service ethic, I.e. They have one.

Shocking from top to bottom.

Read full review

7
720 Taxis
Reviews 1
2020-01-27 19:54

We have been hit hard by the Covid-19 crisis as ev...

We have been hit hard by the Covid-19 crisis as every Taxis firm has. Autocab has reduced our overheads to them for the next three weeks a great and much needed gesture. Glad to see a commitment has been made to keep their excellent staff. Stay safe and happy all.

All the best from 720 Taxis, sti...

Read full review

B
Barry Leng
Reviews 1
2020-01-27 16:03

Since switching software companies roughly 3 years...

Since switching software companies roughly 3 years ago, leaving Auriga a company that we hoped would catch up technology wise after helping build our fleet size from 16 cars to over 1300 Autocab have been a breath of fresh air, have always delivered on what we asked and have gone above and beyond an...

Read full review

O
Obaid Raza
Reviews 1
2020-01-08 00:13

Always respond fast, always helpful, and have some...

Always respond fast, always helpful, and have some superstars on the tech team. Sohail gets a special mention as do James Frayne on the phantom team and Mohsin on the optimisation. Kirsty is the glue and gets staff moving. From a tech supplier you want response and action and Autocab always deliver....

Read full review

S
Scotts Cars
Reviews 1
2020-01-07 14:38

10* service! Thank you very much to Brian from Pha...

10* service! Thank you very much to Brian from Phantom support. Helped us out of hours. And Suhail from Tech Support. Absolutely brilliant service always help us and get our issues resolved on the phone straight away. Hugely improved from the old ghost and classic system. Autocab cloud is really goo...

Read full review

S
Steve Berridge
Reviews 1
2020-01-01 03:59

Brian Southworth is an absolute star, I have been ...

Brian Southworth is an absolute star, I have been having issues setting up Phantom the way we would like it and he has been available every step of the way even into the early hours of the morning when our office is closed.
He has explained everything into simple understandable terms for the less t...

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn