Awful experience. We are on auto pay and auto fill but here we stand during the coldest stretch in decades with an empty oil tank. This was entirely controllable. After 73 minutes on hold at 440AM, we were told that it has been six weeks since our last fill and that there is an outstanding ...
Petro installed new Propane conversion system this week. Technicians were precise, clean and knowledgable. System is on and functioning as expected.
This has been a really great experience so far. I switched from another company (a really bad one) to Petro in January. They have been so responsive. I called for service problem at 9 p.m. and they came fixed it at 10:15 p.m. That's amazing. And this may be totally psychological, but I feel oil I go...
Called Monday around 8am. The technician was here by 10.30am. Problem fixed before noon, which included having to leave to get a part!
For the past few years I have engaged the services of Petro Home for both A/C and heating contracts and maintenance. The best decision I could have made. Most recently had 3 visits to diagnose an AC issue..the third tech actually was sent out on Sunday...after hours of troubleshooting with long ...
Great company. Polite employees. Very fast delivery service. Highly recomened.
Technician was prompt, knowledgeable and efficient.
I was completely satisfied with the service from Petro! I feel very secure knowing that they are available 24/7.
Petro stepped up and did a nice job of servicing my furnace!
Petro Home Services was contracted to perform an annual visual inspection of three furnaces, three hot water heaters and the gas lines in our multi-family and to make repair recommendations if necessary, to ensure that these three systems were operating efficiently and safely. After several hours, ...
If you like bait and switch, gouging, dishonest, disreputable companies then these guys are for you. Pay market prices the first couple of deliveries, then hold on to your hat because you are going to be taken for a ride baby!
Call them to complain and listen to their snickering back handed insu...
The Petro operator was very helpful and went out of her way to solve my problem. The technician who came to my residence was very professional and down to earth . Very happy and satisfied with the whole experience yesterday..Keep up the good work Petro.
Thank you so much Petro team really appreciated. You guys did a great job . I am 100 percent satisfied with the job that you have done replacing my leaked oil burner on time . Highly recommended.
My son reported the response to his call was speedy and efficient
Very quick service within an hour after I called. The technician was very through, spent 2+ hours to fix all problems. The best part is no charge fully covered by the service contract.
I have been a loyal customer since 2006. Overall their service has been good. The representatives on the phone do try to help, but often seem to give poor advice. Now that I am converting to natural gas, my experience has changed. They don't care about any concerns that I have addressed. I have...
Great service for tune up, was early, fixed existing issues and completed tuneup quickly.
the worst I have ever seen, too pricey, way above that a normal household can afford, waiting forever to get service done..
They are awesome! I have a great experience with them. I just renewed my contract with them. Highly recommend.
My grandmother woke up in the middle of February with no heat because Petro skipped their scheduled delivery without notification of any sort. She called them and they refused to deliver that day because she wanted to pay by check. I had to call and pay by card up front to get them to come deliver.
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After changing billing systems twice in 4 years and losing my payment and login information both times without any notification, I am now moving houses and they can't even close my account over the phone. Terrible customer service every time I've interacted with them. Avoid.
My service technician, Ronnie was great! He was prompt and courteous. He worked diligently and thoroughly. He even discovered a pre-existing issue, most likely made by a previous service technician from another company, and fixed it. When I tried to offer a tip, he respectfully declined, even th...
I have just began using Petro Home services and so far have experienced their patience and promptness in resolving a problem. Not to mention their lower cost compared to my previous propane supplier.
Right now, I'll give them a 5 star,
Great Service, minor leak on my Roth Oil Tank, Petro service Tech came out same day to do both a tune up on my oil burner, and to make sure my tank is ready for an oil delivery. Highly recommend Petro Home Services.
I had Petro install a brand new $13,000 whole house heating system only 4 years ago. The hot water tank burst and flooded my entire basement destroying many items we had stored away. The hot water tank is still under warranty, however, Petro is charging us more than $1000 in labor to replace it. ...
The service techs came early and stayed late to install my new ductless air system. It was a hard job and they worked tirelessly for almost ten hours, without complaint. They were friendly and informative. I highly recommend Petro, and especially Kevin and Ron for their professionalism and efficienc...
Called more than 24 hours ago for service-- no heat on a 1 Degree Fahrenheit morning. Waited on phone over 21 minutes for a response. It's now been 24 hours and no serviceperson has shown up yet. Boiler and pipes in danger of freezing. Never, ever returning to these people for anything.
AVOID AVOID AVOID - SCAM ARTISTS
This company is about as dishonest as they come. They continually deliver oil at the peak prices and refuse to give me any sort of warning. I will be contacting BBB and possibly taking them to small claims. They charge, on average, $1.50 per gallon MORE than the l...
He came quickly, and worked until my problem was fixed and my heat was back on. He was also very professional and polite.
The service at Petro is top notch. I've never had a technician answer a service call that I didn't like or do an excellent job. I'm very happy to do business with them.
Petro has always been there when I needed them and my recent experience was no exception. The customer service line is always patient and thorough in getting the details of my issues and the service men diagnose problems quickly and fix them quickly. I have never waited more than a couple hours for...
Rob the Tech came out within an hour from across the state and did a great job with a tough repair in a short period of time.
Stay away! This company tries to lock you into a contract and makes it looks like you're saving money. If you agree to it verbally, they consider it binding even if it's a day later. And if you try to get out of it, they want to change a $300+ fee to get out of it. Staff is rude and unreasonable...
This place is unethical. They auto enrolled me for annual service after a plumbing job and never told me they were doing that. And I did not want it. They ultimately removed the charge, but I just don't feel they are upfront in general. The plumbers themselves were skilled and do good work, however ...
Always excellent and courteous service provided, even when I go to the office to make payment. Have been a customer for approx 35 years.
Not the best but they try...A bit pricey and appointments are hit or miss (depends on season)
Easy to schedule.
Tech on time polite and wearing a mask.
Quickly diagnosed the issue.
Parts were on truck.
And everything covered by service agreement.
Savings us hundreds of dollars.
Petro tech was on time , performed job with no mess left behind and very professional
In the conversion of Atlas Glen to Petro. I received NO notification of changes of business or business name. My online account was cancelled, again no notification. But I did get was 200 gallons of oil at almost at $5.00. again NO notification or choice. Their response, I have an automatic delive...
Beware! Do not have a contract with them, it will be a nightmare! I was with them for 2 years, but when realized that every company around was charging $1.05 per gallon and I was being charged by Petro $2.89 per gallon, I called to talk to them about it, and to ask them to consider charging the curr...
A wonderful company, with professional and courteous installers. Given the pandemic, it was comforting to see the team in masks & gloves. Oh and the AC system they installed in our upstairs is keeping us nice and cool already!!
Great people excellent service but the fuel price is a bit high. I don't mind paying a touch more for outstanding service hands down 5 stars thanks Petri you guys are the best
They are quick to respond and service thoroughly and with courtesy!
Petro Home Services, formerly Atlas Glen Mor, are absolutely terrible. Their prices are not competitive and their service is hands down the worst. I finally decided to cancel after I tried to schedule an appointment for a technician to come back to look at replacing electric heating in 3 bedrooms....
If there was a way to give 0 stars i would.
First time customer looking to get a reliable company to do maintenance and take a look at my gas boiler before the winter.
Set appointment 10 days ago, given a appointment window of 12-4.... By 430 I called to see what was going on. I was told the pers...
Unfortunately, I am a tenant and not the person who holds the account, otherwise I would dump this company in a heartbeat. We haven t had heat for two days and they now tell me it s going to be two more days before they can even tell me if they can get the part needed to fix it. Phone call after pho...
I am always impressed with the level of service we get from PHS. Their on-call professionals always show up on time, and prepared to complete the job. Recently, we had a failed component on our heating system. Scott showed up with mask and booties after an extensive interview by the dispatcher to in...
Locked into to ceiling pricing in a 1 year contract. Amazingly they hit the ceiling price in December when oil prices were at a yearly low for 2019!!!! Unbelievable. I will be speaking with Attorney General, Maura Healy about these scheisters... Google - Maura Healy - Consumer Complaint.
Petro have is a window to expect service. He came at the beginning of that window, spent time diagnosing and fixing the problem. We were up and running again in under 2 hours. Great service and personable service man!
Edit for a mistaken entry. My apologies to all involved and for the gracious acceptance of my apology.
Been a customer going on 3 years now and have had nothing but positive experiences with them. Customer service on the phone and in person is always great- techs are great with kids too!
If I could give them zero starts I would. Over priced oil, you never pay market price. The company lied about the renewal agreement fee even after I specifically asked them about it over the phone (charged me $360 ). I Have been a customer for three years, not anymore after my agreement is done. ...
We recently changed from oil to gas. We also added central air. Both my husband and I were super impressed with the crew Petro sent out. They were professional and extremely efficient. We would highly recommend using Petro for any updates or changes you need to make with your heating system.
My experience with Petro has been absolutely fantastic! The women that answer the phones, Deb etc., are funny, pro, and down to earth. They give
me service the next day, come when they say, in a short window of time.
Clint was not the usual tech from my area, just there to help cover that day,
...
Tal, the tech who came out to work on both units in our house was so patient teaching us all about our heat. He was super patient with people who clearly knew nothing about this stuff. Very appreciated!
Very reliable...they are very neat when servicing your burner and are quick to vacuum up any debris left behind.....I would give five stars but that's reserved for those very special circumstances but I feel that they provide a solid service...Keep in mind that you may wait a bit in the winter time ...
Scott the technician was friendly and knowledgeable. Chris made a special trip to our house despite it being five days before the set appointment because he was in the area. Awesome customer service.
Petro has always been great. Great service and reliable
Been with your company since the late 1950's when it was Glen-Mor then Atlas Glen Mor then Whaleco. The staff are great always here when needed. They will return Monday to replace my hot water storage tank.
As a new customer my account was created and oil was delivered to my home in less then 2 hours. Great service!!!!
Fast response to service calls. Company has highly trained personnel that solve problems in a very short time, and keep their customers well informed.
We have used Petro Home Services for over 40 years, and the quality of their service has always been excellent.
After waking up to find that our oil tank was leaking, Petro Home Services sent a technician quickly. He assessed the situation, stopped the leak and started the process to get a new oil tank delivered. Very professional and everything was done quickly and efficiently.