I was 20, Aspen Dental-Canton, Mi.39883 Ford Rd.
I experienced real stress, shock from the arbitrariness and lawlessness that I encountered. I became afraid of doctors.
An assistant of Arab nationality, spoke and asked not on the case. He asked for details (with an electronic translator), how my sea...
I don't want to bash people or places, so I'll simply write my experience and you can take from it what you will. My first visit to Aspen Dental was for a consult to make sure I needed my wisdom teeth out (I knew I did, but this is protocol, I understand) I can't remember exactly how long I waited f...
I heard from people that Aspen Dental was a good place to go. Then some said not to go there. So I had to find out myself. I'm not happy at all with Aspen Dental. All I want is to have a cleaning. Or if I need a filling, then do it. But because they recommend I have a deep cleaning. Then they won't ...
Very friendly and efficient! Doc doesn't say much but that's OK, can't answer her anyway lol. Kim the check in receptionist is very nice. Very friendly.
Appointment was suppose to be a consult for wisdom teeth and it was booked incorrectly as a new patient instead. It was very confusing as we never met the oral surgeon who we expected to be meeting. I felt like the staff should have been more apologetic for the inconvenience. This error was made by ...
Safe, clean, informative and polite staff members... not to mention they quoted me a few hundred dollars cheaper than the surronding offices that I checked out!
For the last two visits I was very pleased even though we had a bad start in the beginning .. it was solved in no time ... the doc is very friendly and helpful so is his assistance and also the receptionist .. I hope DR Finley is going to stay I have seen staff changing a lot over time and is f...
Not very good. Dentist was very rough and theextraction was painful as she was doing it.
I went for a simple check up since i was switching Dentist offices. They checked on the condition of my gums, i have slight gingivitis, i ve never had any mouth or tooth pain prior to visiting aspen, they made me pay a 200$ deposit onto my next appointment where they would be giving me A TOOTHBRUSH ...
They are great at getting you in the door. Nina, the dental hygienist is nice and wonderful. She bent over backwards to accommodate (within reason, of course) and was extremely proficient at her job. She took the time to explain everything thoroughly. I will say they they do try very hard to get you...
So helpful and gave me a good price.. manager walked me through the finances and made it easy to get set up
The office staff was very friendly and efficient .. I really enjoyed my visit..
If you work really hard and want the best Dental care!! Do not go to this location.. my husband and I were ripped off and treated poorly by this location!!! I m still seeking legal advice...
Didn't like it at all. They went against what my insurance allowed. Stuck me with an $1800 bill. Have to call numerous times to get a referral emailed to me. Dr. Reid is friendly that's about it. Oh...don't accept the electronic toothbrush they give you...you get billed for that as well. Stick to sm...
Wary of dentist after many stints with UNICEF in remote areas of Africa, Asia and South America, so to get me back in a dentist chair has been tough for me. I just relocated to Syracuse so I asked for recommendations from colleagues, and Aspen in Camillus was favorably mentioned a few times. I thou...
This is a new dental hygienist for me as I had recently changed locations.
She obviously knew my case, and explained each step making me very comfortable. The few questions I asked were answered easily and to my satisfaction.The hygienist made a couple of good suggestions concerning oral care and ...
Professional and efficient. Doctor and Staff friendly
I was told that I needed a root canal but then they wanted me to wait for three weeks for an appointment. They quoted me $300 more for a crown than what my HR department said was the most expensive crown. I went in for my crown work and then they double billed me for a portion of my work and only ...
I haven't had anything major done yet but I have been impressed thus far I have a crown to be done in three weeks so we'll see but i have faith in them or I wouldn't let them do it.
I love my dental hygienist at the Camillus location She makes you comfortable while performing with new hygiene standards of protection The team at Aspen have always been professional and accommodating to my families needs
Very Professional, clean service. Thorough exam and helpful doctors, hygienists, and employees. Already recommended Aspen Dental to a family member!
Safe clean respectful experience. My hygienist is skillful and sweet.
I don't understand why Aspen Dental would send me an email to "rate and review" when they haven't even done the work on my teeth. I will review AFTER the work is done.
First time in the office & everyone was smiling. Waiting room was clean and home-like, and the wait to be seen was not long. In the private exam room, there was a cable TV aimed right at where I was sitting in the dental chair. Also, when I was reclined for my exam, there were pictures on the ceilin...
Friendly and experienced staff made visit as comfortable as possible, thank you!
The worst dental clinic I've ever been to. They have branches everywhere, but they don't have Endodontist. My appointment was in 2:15, and by 3:15 they told me we don't have Endodontist, and when I asked them why didn't you tell me before I came here, and the answer was we can do the other teeth for...
I am international student from Jamaica, and I was experiencing severe pain. I had to call around to several dentist, and I few of them were not nice, they mostly complained about not being able to understand what i was asking because of my accent, or not being willing to help because they dont acc...
Just our first visit, but anticipating that we'll have great service - clearly our dental health was not as well provided for at our previous practice in Washington and that concerns us, given that we attended routinely as required. Suzanne and I are hopeful that well get the issues resolved with ...
Very friendly ! The Dental Hygienist and Dentist are knowledgeable, and gave me good advise.
Thank you Aspen Dental for your prompt service. I really appreciate it very much. I've been a patient for the last ten years and the service was always prompt and great. Thanks again.
Lots of waiting despite an appointment time. Difficult to reschedule appointment.
I was taken to different rooms where I often waited for quite a while, and sometimes I wasn't told who or what was coming next. The staff was very friendly, though.
I scheduled an appointment and took time off from work. They told me if my insurance didn't work they would call me. They called me told me everything was fine. I show up on time, fill out pages and pages of medical records. Then I hand them in and they told me my insurance isn't covered. Thanks...
Two days ago, I developed throbbing pain in my left lateral incisor and phoned the office needing an emergency appointment. I was promptly scheduled for a 2 PM appointment that same day and immediately upon my arrival, ushered into X-ray and then Dr. Wu's examining room. Dr Wu listened carefully t...
I had a surgical consult with Aspen dental in Fairmount in early December. I was in a lot of pain with my wisdom teeth. I arrived that day on time and had all my new patient paperwork previously filled out and I was told to take a seat and someone would be with me shortly. I patiently waited for alm...
I've had several procedures done at Aspen Dental , crowns , bleaching and it's been wonderful ! Just wondering why it took so long to find this denttal office ! No compasission to my old private practice.
Efficient...but misleading. You talk to one person who tells you about promotions, discounts and payment options( for no insurance) and when you get there...its a whole different story...Also a note to whomever is in a similar situation with no insurance and soso credit...Payment for services is req...
This was the first visit. Office staff was very friendly and helpful. I will have a better feel after I've had all of the dental work completed.
I was terrified of the dentist, enough to a point where I let things go and caused more work for me to have done. I was already in serious pain and I was sure my nightmares would come true. Needed 2 root canals and crowns. My experience was far from my worst nightmare. They made sure I was comfortab...
I had a tooth extracted yesterday and as nervous as I was, the experience was not difficult in any way. The oral surgeon could not have been better. He took his time. He made me feel like I was his only patient that day. The office manager and the staff, I have found to be very informative and p...
Very informative receptionist. Staff was extremely helpful especially the x-ray guy. I got in right at my appointment time. And they gave me free samples! A definite win.
I went only to find out their rates and whether they accepted my insurance, but they insisted on doing a full set of xrays and an examination and they tried to bill me even though I expressly said I did not want them to bill me unless I decided to become a patient. I have not done that They seem to...
Everyone was very professional, friendly and helpful.
Pros: Clean, Friendly, modern.
Cons: Long wait, (despite me filling out paperwork prior to arrival); did not see Dentist I had initially requested online (was called to another office); could not schedule cleaning same day as initial appointment; ridiculously long wait for first cleaning appointmen...
My visit was absolutely amazing they was fast they explain everything and now I'm on the road to a better smile..
The cleaning went well. But the wait was long, and the dentist mispronounced my name twice.
Nonetheless, the experience was fine.
I went to a consultation at the Oswego office and scheduled oral surgery at the Camillus office. I was called an hour before my surgery and told I needed to pay $688 before the surgery or cancel my appt. The manager at Camillus was very rude and not helpful at all. No one gave us any info other than...
There billing department has no clue how to properly file a claim to insurance when you call the office and corporate they want to argue and blame insurance its just a run around hassle and will not be returning
I've been using aspen dental for 8 years now. I tell everyone about my great experiences over those years. The three dentists I have had(dr Vincent, dr Reid , and now dr Wu). Are all top notch and highly encourage my friends to check them out.
Every single time I go there there's always a feeling that I am welcome. I know that some people have a problem with them cycling in and out of doctors but Missy is a constant face of recognition and she is consistently ready to help at any time. Nina is probably the best dental hygienist I've ever ...
Great for a trip to the dentist! Whole staff was very pleasant, helpful and knowledgable. (and on time!)
The office staff was warm and welcoming. The staff even stayed late to pull my tooth because I was in pain so I didn't have to come back for another appointment.
Thank you!!
Everyone is so friendly and nice. I highly recommend coming here
DO NOT GET DENTAL TREATMENT HERE, THEY ARE A SCAM THEY TOOK $2000+ FOR THE OPERATION AND REFUSED TO OPERATE IN ME BECAUSE MY TRANSPORTATION BACK AND FORTH WAS A TAXI AND NOT A PERSONAL FRIEND OR FAMILY MEMBER. I HAVE BEEN IN BLINDING SICKENING PAIN FOR A WEEK AND THEY JUST SIMPLY DO NOT CARE. THEY ...
As a new comer to the us , didnt know wt payments system means addind a hard inquiry on my credit, dodnt know that a simple damn cleaning costs 3000 for adding so many stuff that i didnt need ,after I cancelled everything, i still received a bill of 1000 dollars!!! It was only the basic check which ...
Chipped my tooth and they didn't fix it. Worst dentist appointment ever! Now I'll have a broken tooth for the rest of my life! Never coming back! Don't come to aspen dental!!!
Very friendly and work with you with payment options.
I hope anyone who goes here never has an urgent dental need. I have been going here for about 5 years and I called them on Thursday, 3/14 to see if I could get in within the next day or two. Person came back on the line and said April 17 was the next available appointment. I pushed back indicating t...
what a joke of an establishment. my wife goes to get her teeth pulled and have a partial, the appointment they made for her doesn't work for the dentist they push her appointment up and then give her a hard time coz the Novocain isn't taking due to the fact that the pills they prescribed are interfe...
My visit was very good. And your hospitality was really great and gorgeous .I would like to say really appreciate and Thankful for great service. Keep it!!
With Best regards!
Shewite Haile
Dr. Reid and team are excellent. If you are feeling nervous to go to the dentist, try this office. Everyone is friendly and welcoming! I don't like dentists usually, but Dr. Reid is gentle and kind.
My visit, felt like they were pushing sales like a commission based scenario. I felt like I was at the dealership. This strongly discouraged me from believing anything they were trying to sell me. I will be looking at second opinions. They also misdiagnosed me with Periodontal Disease. I have Lupus,...
Aspen's Dr. Reid and all of the staff I've encountered have made me at long last comfortable with going to the dentist. I started in late 2010 and had my most recent visit December 2012. Thanks for all of your help!
First time here was looking for a basic checkup had an appointment for the 12th they called me asking to reschedule for another day i agreed , got here for my appointment had 4-5 people go ahead of me before i had to approach the receptionist and ask why i wasn t being seen yet when i had an appoint...
My family and I go to the Aspen Dental in Fairmount... We use to love it there.. but every since this new person started working at the front desk it has been very frustrating.. They had to reschedule my husband's cleaning due to a family emergency with the Hygenist.. The front desk person lied an...
They were able to closely replicate my original
smile, without ever seeing it in person or photos. They did this solely by my oral request's.
That is simply amazing to me! They are an awesome team and a 5 star establishment, that is worthy and then some, of recognition and praise for their hard wo...
The people here are friendly, however, they have to be since the environment there is very sales based. On my check form I added that I started to have sensitive teeth. But when the doctor looked into my mouth, he glanced inside for only about 15 seconds and said, "your teeth looks great, however, a...
Dentist taught me how to floss my teeth and then referred me to an endodontist. when I asked if there was any any dentist available he said that he had been sending his patients to one that was open. the reception is handed me a useless piece of paper with no information about an endodontist on it a...
Horrible customer service. They lie and tell you that you need work that turns out to be either unnecessary, or not required. Also, they take advantage of people who are in physical pain.
I was told that I was required to get something specific done before they could build back a chip on my too...
My visit was straight forward and simple, everyone was kind and professional, especially one of the hygienists. Good experience.
It's was professional and personable. The staff were all polite and the X-ray tech was gentle and nice even polite to my 7 year old who wanted the channel changed on the tv.
Had broken upper denture that I first got 9 years ago at Aspen Dental. They repaired at no charge as it was on warranty (7yrs). W it broke again a year later. Since it had been so long since I first received my dentures, I decided to get a new upper denture. They re fitted my denture and repaired my...
When I first came to this office I thought it was going to be great, but I was wrong. The people are nice, but they don t tell you the full information right away. Be careful, you might have to pay extra due to them not being honest with you. Go somewhere else.
Overall I have to say it was a very disappointing experience. All I wanted was a cleaning, so I called and scheduled an appointment for a cleaning. When I walked in, I was told that this was a check up with xrays only and once that is completed I can schedule a cleaning. Total insurance rip off in m...
Nice office and great staff but wow were they expensive. Went to get another evaluation somewhere else for dentures and the price was literally less than half of what Aspen wanted. Aspen also offered us financing at 14.9% while the other place has interest free options, so I would emphasize for mo...
Positive experience, friendly, professional and efficient.
The dentist is real good the personal was all nice an well knowledgeable
Very clean, organized practice. Didn t push unneeded, cosmetic procedures like other large practices.
This place is awful. I have a few unfortunate circumstances from going here. Like them getting rubber molding stuck in my gums. And also coming in for tooth pain and having them bother me about other things that I was not there for. For sales purposes,it seemed like. Did not feel human.
John Dooley have a broken tooth lot of pain took me in with no appointment staff was excellent , they wan't to help you not Make your life miserable remember your miserable when you go in or you wouldn't be there .can't thank them enough.
Came in for a cleaning. Did not receive a cleaning after an hour and a half appointment. I was told to come back for 2 gingivitis treatments and a new mouth guard for the low price of $600. My cleaning and mouth guard would have been covered. I heard them pitching the gingivitis treatments to other ...
Arrived early and was in and out with cleaning, X-rays and exam within 45 minutes. Staff was polite and professional.
Isn't bad for the price. The staff is very friendly.
Quick, professional, and very welcoming. I had a great experience! I look forward to going back!
The doctor and staff are great! They are all very courteous and efficient. They call me if they have a cancellation to see if I want to come in earlier. My husband and my son also go there. My son required extensive work and his teeth now look beautiful and he is extremely happy! I thank a...
The staff was very friendly and polite.
Long story short, I am going to another dental office to fix their mistakes. My teeth are in WORSE shape after going there than before I went.
I only went because I hadn't been to a dentist in a long time, my wife had an appointment and they got me in r...
I spent a few thousand dollars a year back getting my wisdom teeth removed I also had them do some fillings.... What was extremely irritating was the fact that they didn't give me the choice between amalgam fillings or composite. I even tried to talk to them about it and they just acted like I didnt...
I have to be honest I was terrified, I had fillings in the front that had to be fixed.
Dentist was very good, she put me at ease and everything went great.
I won't go anywhere else..Aspen Dental is the best...