I don’t recommend this insurance especially if your over 50 , l work for a large company & because l had to get health care l signed up for our Cigna/allegiance. They pay for very little, l am fairly certain Colonoscopies are part of your annual check ups depending on your age. A real insurance co s...
Customer service is very responsive and friendly! It was easy to get a hold of someone and they made sure that I had all my questions answered!
THIS INSURANCE TOTALLY SUCKS!!! Claims are not paid. If you dont have to, dont get them!!!! UGH
Customer service representatives are in the know, they are friendly and willing to help!
Automated system is awful and so beyond frustrating
Every Single Transaction is Questioned. I m not signing up ever again.
The App is impossible! A real time waster. I ve spent hours on the phone getting my computer to find the correct Homepage. Had to download Chrome.
Over it.
If I could give this company zero stars I would. I am not sure they care. Unfortunately I am stuck with this company to try to get my cobra installed. It is a very long story but the crux of the matter is that I was severely bullied by my previous full time employer who contracts with this compan...
Absolutely no help on the customer service line, and after asking for a supervisor multiple times I finally received a voicemail. Absolutely horrible high deductible plan that is absolutely no help to employees at all.
I feel sorry for you if you have this company managing your healthcare claims administration. If you are an employee of an employer that has contracted with this company, you get stuck with expensive medical bills even if you have done everything by the book like getting pre-certified and using in-...
Over the last few days I have dealt with (in our home) a large issue regarding diabetes supplies. I have had the GREAT pleasure of working with a gentleman name John who has tried I swear to move mountains for me. He has gone above and beyond to help this very frustrated mother try everything to re...
Poor service. Inconsistency and lack of knowledge in processing claims. I feel so bad for any one that has a benefit plan with this company.
Allegiance has always been helpful and friendly when addressing my questions or concerns. Maybe I didn't like the answer but they have always been helpful, courteous and professional.
DO NOT USE THIS COMPANY!!! My brother has this insurance through work. He pays HIGH premiums and has a HIGH deductible. He was recently in a car accident (as the passenger) and has been in a coma for 3 wks now. We have been trying to get him moved to a better facility and out of the hospital ICU...
Allegiance has an easy to follow website and their main focus is great customer service.
Helped me so much today!!! I appreciated their knowledge and listening to my gripe!!
1/30/17 Prescription co-pay for Zofran: $19.21 1/30/17 Prescription co-pay for Omeprazole:$10.15
3/6/17 Prescription co-pay for Zofran: $80.69 3/6/17 Prescription co-pay for Omeprazole: $39.99 (about 10 bucks more than I can purchase over the counter). Suck a fat one Cigna/Allegiance. Edit: I was...
Customer Service is noteworthy. They were kind, helpful, and willing to spend the time needed to help you understand your policy and options.
Allegiance appears to be committed to a "deny all claims" model that centers around looking for coding errors and typos on claims that require a process to be vetted through several layers of appeal. They routinely lose paperwork or make estimation errors, all in their favor of course, and hope that...
Allegiance representatives are the trifecta of rude, clueless, and lazy. Every time I have called to get information on a very routine, common question I have received a different answer from a very rude customer "service" representative. I am shocked and totally disappointed by the poor quality o...
Do not go with Allegiance!! We had a neighbor s kid come over to our house and unfortunately fell climbing a tree and broke her arm. Rather than Allegiance doing their job and paying for the injury as is normal and what the parent wanted, Allegiance reported it is normal for their company to for...